Prepare to do battle

It was 2 to 4 in the afternoon. Both sides, yellow and green – the “geeks” and the “muscles”, were hiding in a thick bush at the foothills of one of the highest mountains in the Slovenian Alps. An enemy was behind a big tree picking out any of my team-mates who took courage to advance. Somebody had to make a move. It was me. Being the head of the geek team I had to make a sacrifice to save the rest of my team. I ran out as quickly as I could, passed the tree and sprayed a round after round onto the chest of the rascal behind the tree. Yeah, I got hit, but my team won afterwards. Even though a few team members ended up with a few cuts and bruises, winning the game felt like nothing before. And that was just a friendly game of paintball.

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ISL Online to showcase the latest help desk apps at SITS

June is just around the corner and the first job for ISL Online UK then is to attend SITS – the IT Service Management Show. If interested in innovative remote support and live chat solutions and attending the show, we invite you to visit our stand no. 724 and explore what’s new in our help desk and remote support software.

ISL Online invites everyone to visit their stand 724 at the UK's leading Service Desk and IT Support Show.

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Arsys resolves 20% support requests with ISL Online

Arsys logoArsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the new live chat and remote desktop combo soon established itself as one of the best performing support channels within their contact centre. Today, it successfully resolves as many as 20% support tickets.

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ISL Online exhibiting in México City at Expo Tecnología

Expo Tecnología Ciudad de Mexico 2015, one of the leading events of dedicated information about computing technology and services, is soon to open its doors to the visitors, and our team is ready to show you around everything new and exciting at ISL Online.

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Stay ahead of the game with remote support for mobile devices

As mobiles overtake desktop usage and their number exceeds the world’s population, having a mobilised helpdesk centre is imperative. Learn the logic behind what makes a mobile remote access app effective for IT support and get tips on how to use the app to maximise your support experience.

The mobile overtakes the desktop usage.

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CeBIT 2015: Mobile productivity

Under the CeBIT 2015 “d!conomy” theme, ISL Online co-exhibits with Samsung a user friendly remote to mobile app that even lets you remotely access and control the brand new Galaxy S6.

The ISL Online team at CeBIT 2015.  From left to right: Joe Webster, ISL Online UK, Mitja Vavpotic, XLAB, Alessandro Rizzo and Tobias Stucki, ISL Online Switzerland, Jure Pompe, XLAB.

The ISL Online team at CeBIT 2015.
From left to right: Joe Webster, ISL Online UK, Mitja Vavpotic, XLAB, Alessandro Rizzo and Tobias Stucki, ISL Online Switzerland, Jure Pompe, XLAB.

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Why choose ISL Online as the enterprise remote control service? Top 9 reasons

Remote desktop software which lets you tap into a remote computer and control it through another machine is one of the key tools for an efficient support center. Here are top 9 reasons why enterprises should choose ISL Online at their prime remote desktop support service.

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Remote control of a Samsung Galaxy S6 in action – visit ISL Online at CeBIT

ISL Online’s enterprise remote control app for troubleshooting mobile devices and computers remotely will make a splash at this year’s CeBIT.

Here we go – it’s that time of year again! ISL Online’s enterprise remote control app for troubleshooting mobile devices and computers remotely will make a splash at this year’s CeBIT. Co-exhibiting with Samsung, we will be showcasing how to access and control the brand new Samsung Galaxy S6 from a remote computer, while also demonstrating an impressive array of other ISL Online remote support applications, all part of an all-in-one solution. You are welcome to visit us at the Samsung’s spectacular stand (Hall 2, C30) and explore the best apps to help you technically support remote devices with a tap of your finger.

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Cloud remote support service that you can trust: ISL Online availability

Over 200,000 businesses ran over 10 million troubleshooting sessions in 2014. While it gives us enormous pride of the number of people who rely on us every day, we recognise the huge responsibility to meet and exceed customers’ rising expectations. That’s why we have invested a lot of money and effort to provide a trustworthy and reliable remote access service. The 2014 availability fits with the ISL Online SLA 99.95 percent uptime, but most importantly it convinces users of the service quality.

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Security update in response to the OpenSSL patch

The new security release, ISL Conference Proxy 4.1.1, fixes eight reported security glitches in OpenSSL.Within a year, we’ve witnessed three massive security vulnerabilities. From Heartbleed, the Bash bug, to the Poodle attack; luckily, none of these has caused any problems to ISL Online remote desktop users. Today, a new security release, ISL Conference Proxy 4.1.1, fixes eight reported security glitches in OpenSSL, most of which graded with low severity, plus some other minor issues. Server License users are welcome to upgrade.

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Tighter security in ISL Online convinces the leading vendor of secure connection technologies

Tweet this: @ISL_Online update tightens remote access security as it’s based on three external audits and penetration tests http://goo.gl/lKwHaa.

In the battle to keep your personal information private, it’s not just hackers, there is also insider misuse and human errors that harm systems and expose data. As remote access could lead to potential data breaches, ISL Online addresses remote desktop security extremely seriously. In 2014 alone, more than five updates were security-related, all aiming to minimise anything from technical risks to software misuse. The latest update tightens the remote access security even more since it’s based on the findings of three external audits and penetration tests.

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Happy New Year 2015!

Happy New Year 2015

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Merry Christmas and a Happy New Year 2015

Another year, another beginning. In 2015, we wish you:

Merry Christmas and a Happy New Year 2015

Your ISL Online team.

Enjoy the holidays and start swinging to the jolly jingles we’ve dared to name “ISL is coming to town”! :)

You better connect
You better assist
Better feel safe
I’m telling you why
ISL is coming to town
They’re making a list
And checking it twice;
They’re gonna find out
Who’s helpful or not
ISL is coming to town
They help you access PCs
They let you access mobiles
They let you chat with website fans
So be quick to troubleshoot!
You better connect!
You better direct
You better feel safe
I’m telling you why
ISL is coming to town
ISL is coming
ISL is coming
ISL is coming
ISL is coming to town

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Why is ISL Online excellent as a virtual classroom? By Barbara Reindorp

It is funny how things happen by chance.

Barbara is a British, CELTA qualified, English language teacher who uses ISL Online as a virtual classroom for her online courses.

Barbara is a British, CELTA qualified, English language teacher who uses ISL Online as a virtual classroom for her online courses.

There I was teaching English online through Skype which was restrictive and limited. Meanwhile, my husband was using ISL Online software for remote support, website chat and webinars. What was the chicken and egg in my case? How did it happen? One day I just used ISL Groop with my student instead of Skype. I had found it frustrating teaching her grammar on Skype so I thought about ISL Online. I suggested it to my student and she agreed to try it. We have both never looked back. She now prefers using ISL Online and so does her son for English lessons.

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Mac signature issues solved in the latest ISL Light update

ISL Light lets you control a remote Mac  or troubleshoot other remote computers and devices from your Mac.Mac users are welcome to download the latest remote desktop support applications ISL Light Desk and ISL Light Client, now trusted by Apple. Upgrading should return ISL Light’s performance on Macs back to normal.

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ISL Online is now a Microsoft Gold Partner

Remote desktop software to troubleshoot and resolve most issues on remote computers and mobile devices over the Internet Today, ISL Online, the leading enterprise clientless remote support software provider, was awarded a great achievement. ISL Online’s developing company, XLAB, has announced that it attained a Gold Application Development competency, thus becoming the Microsoft Gold Partner. This demonstrates a “best-in-class” ability to develop innovative applications for the Microsoft platform and distinguishing itself within the top 1% of Microsoft’s partner ecosystem.

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