ISL Online to Present Enterprise Remote Support Solution at SITS14

ISL Online will exhibit for the third consecutive year at the UK’s leading Service Desk and IT Support Show (SITS), in London on 29 -30 April. This year, UK visitors will be able to see a demo of ISL Online’s enterprise remote support solution and the fastest remote access software for the first time. You are welcome to find us at Stand No. 317.

Visit the UK's leading Service Desk and IT Support Show (SITS), 29 -30 April, in London

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Access and Control Android Mobile Devices Remotely to Offer Technical Support

Access and Control Android Mobile Devices Remotely to Offer Technical SupportAs the evermore popular bring-your-own-device (BYOD) has changed the IT industry towards greater mobility over the past few years, ISL Online, too, has empowered users to easily connect to remote computers from practically any desktop or mobile device available (Win, Mac, Linux, Android, iOS, Win Mobile). Today, we are proud to introduce secure remote control for Android devices that enables operators to access mobile devices from a computer. With the new Android app, IT professionals are able to support Android phones and tablets remotely and quickly troubleshoot problems with a mobile device right from their own computer.
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ISL Online’s Heartbleed Bug Within OpenSSL Fixed

Heartbleed Bug within OpenSSL  fixed in ISL Online remote desktop softwareAccording to heartbleed.com, the OpenSSL cryptographic software library, also in use by ISL Online, has a serious vulnerability called the Heartbleed bug. Uncovered by a team of security engineers from Codenomicon and Google Security, the weakness allows attackers to steal information typically protected by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM) and some virtual private networks (VPNs). The Heartbleed bug was introduced to OpenSSL in December 2011, and has been in the wild since version 1.0.1 was released in March 2012. The fixed version 1.0.1g was launched on Monday, 7 April.

The affected version of OpenSSL 1.0.1c is used in the versions of ISL Conference Proxy from 3.5.0 – 3.5.6. However, on 8 April 2014 ISL Online released a new version of ISL Conference Proxy 3.5.7 with the Heartbleed Bug fix. The new version of ISL Conference Proxy 3.5.7 was immediately deployed to our ISL Cloud Network of servers and our SaaS (Hosted Service) users were automatically shifted to use the safe fixed version. Hosted Service users thus don’t need to do anything as they are already using the new software with the OpenSSL Heartbleed Bug fixed.

IMPORTANT (Server License)
Server License users, on the other hand, should check which version of the ISL Conference Proxy they are running. If they are running ISL Conference Proxy from 3.5.0 to 3.5.6 we highly recommend upgrading to the versions 3.5.2a or 3.5.7.

If you have any questions regarding the Heartbleed Bug issue and need some guidance to deploy the new ISL Conference Proxy 3.5.7, please feel free to contact us anytime.

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ISL Online’s Stand Ready: Let’s Salsa in Bogotá!

EXPO MiPyme DIGITAL 2014, the number one Colombian ICT fair for MSME businesses, is soon to open its doors to the visitors, and our team is ready to show you around everything new and exciting at ISL Online.
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How to Access a Remote Computer in 7 Seconds

We’re excited to introduce today the fastest remote access software so far, which lets you connect to an unattended remote computer in record time of only 7 seconds. ISL AlwaysOn 2.2 also brings a remarkably easy-to-use file transfer and full compatibility with Microsoft Windows 8.1.
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ISL Online Showcasing in Colombia at EXPO MiPyme DIGITAL 2014

You're welcome to visit ISL Online Stand 109 at EXPO MiPyme DIGITAL 2014For the first time, ISL Online is exhibiting its Enterprise Remote Desktop solutions at Bogotá’s EXPO MiPyme DIGITAL 2014, the number one Colombian ICT fair for MSME businesses. You are welcome to find us at Stand No.109.

ISL Online at EXPO MiPyme DIGITAL 2014: Stand 109.
Where? Bogotá, Compensar Convention Center.
When? March 26 to 27: 9 AM – 7 PM.
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Everything Back to Normal Due to Round-the-Clock Eager Support

Sunday morning started early with something resembling a “mayday” call from our Japanese partners, who discovered the issue in our remote desktop software ISL Light when the rest of us were still sound asleep. A team of the best engineers at ISL Online soon gathered in the headquarters and figured that the issue was hidden in the certificate X.509, which expired at midnight and consequently did not let remote support users connect to their remote computers. While it was immediately clear that the detected certificate issue needed to be fixed as soon as possible, we couldn’t predict how fast our users could get the update to continue their normal remote support tasks, preferably by Monday morning.
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Cannot establish a Connection? (Updated)

IMPORTANT NOTICE: We have unfortunately detected an issue with the ISL Light application due to a security certificate expiry. You may find you are unable to establish a remote desktop connection.

ISL Online tech team has been working hard to resolve the problem and have already released the update. Please read instructions below how to get the fix.
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Alternative to LogMeIn for SME Fifth of Its Price

LogMeIn’s free remote access product, LogMeIn Free, is shutting down, while the company tries to move their free users over to a (over) paid model. But, watch out LogMeIn users, here is a better alternative for everyone seeking performance and value. ISL Online All-in-One offers everything a business needs for a smooth customer support service starting at $145 for a pay-per-use plan or $469 for a yearly subscription.
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All-New Private Box Available to Empower Your Corporate IT Support

ISL Online has announced that all-new Private Box will be available to order starting on Thursday, January 23. Private Box is engineered for an unparalleled real-time customer service in a secure corporate environment. It features cross-platform remote desktop control with installable access to unattended computers, live chat for website, and web conferencing pre-installed and pre-configured on a powerful hardware configuration. Designed for enterprises, Private Box can be transformed into a private cloud launching your on-premises online customer service performance to an unprecedented level. Private Box is available starting at €19,990.
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How Effective Your Online Customer Service Really Is

Live chat support software noe offers pre-built reports for managersIn a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making data-driven decisions on staffing, supervisory, and administrative goals requires powerful reporting. ISL Online has added more complex reports to their live chat customer service enabling users to do just that – gather the right information and act on it.
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ISL Light Remote Access App for iPad/iPhone Now Compatible With iOS 7

Access a remote computer from an iPad, iPhone or iPod touch with ISL Light iOS.Great news for all iPad and iPhone users, ISL Light iOS is now fully iOS 7 compatible and optimized for iPhone 5S. All its power-packed remote access and tech support functionalities are henceforth available for iOS 7 devices. You are welcome to download the newest update from the App Store for free. Talk back and let us know what you think by providing reviews and ranking.
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Snowed in? Stay Connected with Remote Work Tools

Snowed in? Picture courtesy of Chicago Tribune.

Snowed in? Picture courtesy of Chicago Tribune.

Due to the powerful, freezing and potentially life threatening wind chills, temperatures expected to drop to a shocking 40 below to even 50 below zero through Monday afternoon, heavy snow fall, and the fact that a state of emergency has been declared in parts of Indiana, it might be wise to stay at home altogether and give those remote work tools finally a fair try. The remote desktop and web conferencing provider ISL Online offers a fully functional free trial, which can easily and without any obligations be extended if the harsh winter conditions continue after the initial free 14-day period expires. Continue reading

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Merry Christmas and a Happy New Year

In 2014, we wish you:

Merry Christmas and a Happy New Year! All best wishes from ISL Online

Your ISL Online team.
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Smooth Web Conferencing with the New ISL Groop 3.0 Delay-Free Audio

Did you know that you can meet online from practically anywhere and speak with each other in a clear sound voice as if you were all in the same room? In fact, the third generation of ISL Groop offers the best meeting experience in and outside of the office without any delays or echo effects.
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ISL Online Showcasing at GITEX

For the fifth year in a row, ISL Online is exhibiting its Enterprise Remote Desktop solutions at Dubai’s GITEX Technology Week, the number 1 technology event in the MEASA region with 139,000+ ICT professionals from 144 countries. You are welcome to find us in Hall#1 at Booth No.112.
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Immediate ROI for Call Center Benelux: ISL Online Customer Story

Call Center Benelux logoCall Center Benelux receives over 250,000 phone calls and emails annually, each of them being an emergency call in its own way and needing to be solved as fast as possible. Because the company is bound to an agreement that 80% of all calls should get an answer within 20 seconds, their operators need to troubleshoot fast and flexible.
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What’s New: Wake a Remote Computer From Your iPad or iPhone

ISL Light iOS free to download on the App Store for iPhone, iPad and iPod touch users The Wake-on-LAN feature is now also available on iOS! You are welcome to download the new ISL Light iOS 2.2.2 and connect to your remote computer from anywhere even if it is powered off, in hibernation (Windows) or sleep (Mac) mode.
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