As we are sure everyone is interested in what this year’s digital industry’s biggest, most international event CeBIT has to offer, and above all, what’s new at ISL Online, we have some free tickets waiting for you. What’s the catch? No catch whatsoever. As a regular exhibitor at CeBIT, we get a lot of free tickets intended for our clients. So, to visit CeBIT without spending money on entrance fees, email us at sales@islonline.com or come to our Live Chat. As the event lasts for five days, each person is entitled to five daily tickets free of charge.
Don’t forget to visit us at our stand: Hall 004, Stand C03. This year we are focusing mostly on mobile remote desktop and our state-of-the-art help desk solution consisting of a virtual chat agent (1st line), a live chat web-channel (2nd line) and remote desktop support software (3rd line). Plus, we’ll be also giving away promotional 60-day trial coupons. See you!
Teaser: a few photos of what went on in ISL Online’s previous CeBIT exhibitions…
Do you have any ideas, suggestions and feature requests for the next version of ISL Recording Player? If you do, now is the time to let us know about them as we just started a new development cycle for the next release. Please leave them in a comment on this post or send us an email to support@islonline.com.
About ISL Recording Player 3.0
ISL Recording Player lets you open and view all recordings that capture everything during an ISL Online session including manually added bookmarks for easier playback. It works on all major operating systems (Windows, Mac, Linux) with its user interface translated into 26 languages (among others, English, German, Spanish, Japanese and Chinese). Session recordings are written in a special small size format .isr, although you can easily export .isr files into .avi if needed.
Where to download the latest ISL Recording Player?
Go to islonline.com, open ISL Tools under products and find ISL Recording Player. Or just click Download ISL Recording Player for the direct download.
How to record online meetings and webinars in ISL Groop? When you are in an online meeting, open the Recording tab and click start. Place bookmarks during the meeting whenever you want to mark an important slide, topic, discussion or anything else worth your attention.
How to record remote desktop support in ISL Light? Session recording during remote support comes to make sense only after having switched on desktop sharing. That’s why ISL Light offers you the choice to start recording a session in the ISL View window, which already shows the remote client’s shared desktop. You open the ‘Tools’, click on ‘Recording’, load a plug-in if you’re new at this, and start recording.
How to record remote access in ISL AlwaysOn 2.0? Although ad-hoc session recording works the same in ISL AlwaysOn 2.0 as it does in ISL Light (look above) you can easily automatize it to record every remote access to your computer. Just start the program installed on the remotely accessible (client) computer by double-clicking the ISL AlwaysOn icon in the taskbar, then click the green ISL AlwaysOn button to open the ‘Settings’, and check ‘Enable session recording’ under ‘Desktop Sharing’. That’s it. All recordings will be automatically saved to a selected destination.
If you haven’t tried session recording yet, I encourage you to test the latest ISL Recording Player 3.0 released this January. After that, don’t forget to leave a comment or send an email to support@islonline.com expressing your ideas, suggestions or feature requests for the next version of ISL Recording Player.
After announcing the new file sharing functionality in the updated remote access app ISL AlwaysOn 2.0 a few weeks back, there seems to be more great news for ISL Online users. A brand new ISL Recording Player — a free downloadable player for ISL Online’s remote desktop support, access and web meeting session recordings — allows a user to capture session participants’ videos, audio, chat, desktop sharing and the slide area, and place bookmarks for later easier navigation. The new version supports ISL Groop recordings beside the previously supported ISL Light and ISL AlwaysOn recordings, works faster, has a substantially improved speed for timeline scrolling, and is available for Windows, Linux and Mac users.
Here is a short video tutorial on how to record a web meeting in ISL Groop (available from version 2.4 up):
New in ISL Recording Player:
• Available now for Windows 32bit, MacOSX 10.4+, Linux 32bit and Linux 64bit.
• Works with ISL Light remote desktop, ISL AlwaysOn remote access and ISL Groop web conferencing software.
• Playback works faster and recordings can be played smoothly from any time slider position.
• Has an improved speed for scrolling the timeline when playing back a recorded session.
• You can place bookmarks during a recording session.
• The export in .avi format has been redesigned.
• Settings are now saved globally meaning they stay adjusted until manually reset to basic settings.
• Chat window is expandable and can be moved to another position.
For those of you who are not yet familiar with ISL Online session recording, here is a short description I copied from one of my previous posts.
How session recording works
ISL Online has taken the job seriously and developed a special plug-in, downloadable on demand and used for recording sessions, and a unique player called ISL Recording Player, where users can then play back such recordings. Files are written in a special format .isr, whose unique advantage lies in its small size. Nevertheless,.isr files can be easily exported into .avi.
What I like most about the ISL Online recording plug-in is that it actually records everything during a session — desktop sharing, text chat, video streams, and audio communication — while the ISL Recording Player plays them separately although synchronised. It also offers a lot of viewing options, e.g. one can adjust the playback speed to five pre-set possibilities (0.2x, 0.5x, 1x, 2x, 5x) allowing a quick glance through the recording and also a good insight into important details. Although the ISL Recording Player has been designed to play .isr files only, it boasts something that even most commercial players on the market lack – multi-language support since the interface has been translated into 26 languages (among others, English, German, Spanish, Japanese and Chinese).
Now, all you have to do is to record your next session, whether remote support, remote access or an online meeting, download the new ISL Recording Player, and play it back just whenever. Enjoy!
One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells their own unique story. This month we are visiting the general director of EuroCloud Europe, Mr. Maurice van der Woude, who shared with us how their independent non-profit Pan-European cloud computing organisation uses ISL Online’s web conferencing software. Here is the recap of our conversation.
Name: Maurice van der Woude Occupation: General Director of EuroCloud Europe Organisation: EuroCloud Europe Need: web conferencing software Solution employed:ISL Online SaaS
Q: Maurice, please tell us the reasons why you decided to start using web conferencing software.
A: Just like many other associations with partners located everywhere across Europe, EuroCloud, too, had been practising occasional meetings at the airports, in hotels and on the partner’s premises to thoroughly discuss certain important things in person instead of emailing or conversing endlessly over the telephone. A year ago we started using ISL Online’s web conferencing software called ISL Groop and since then it has become an indispensable tool for us. Each time we need to discuss executive issues, we simply meet online in a web conference. It increases our productivity and definitely saves a lot of travel costs.
Q: Now that you are using web conferencing software, how do you compare your business to before?
A: It’s great! ISL Groop allows our international team of board members to organise board meetings online and discuss open issues at any time. If geographical distances used to represent a major barrier for a frequent face-to-face communication, now we can meet up anytime without any particular costs attached to an online meeting. I think such tools are really indispensable for organisations like EuroCloud, whose members come and work from different European countries.
Q: What do you like most about ISL Groop?
A: Everybody here at EuroCloud Europe shares the same opinion on ISL Groop, that it’s a very simple web conferencing service. It’s web-based and doesn’t require user registration for any other participant other than the one organising an online event. Participants receive their invitation through an email and can join the online meeting in a matter of clicks. During the online meeting you can use audio and video conferencing, screen sharing, text messaging, slide annotations and session recording.
Q: Are you using ISL Groop for public events as well?
A: Yes, we intend to use ISL Groop’s webinar also at EuroCloud day, that’s an event coming up in the first half of this year. We shall connect auditoriums full of participants across Europe through ISL Groop and share audio, video and live screen among them. All online conferences will be recorded and archived for later use and available to anyone who would like to play back a particular web conference, including audio and video streams, chat messages and live screen.
About EuroCloud Europe EuroCloud is an independent non-profit organisation, whose main mission is to create awareness of Cloud Computing throughout our society and take an active role in the design of cloud industry processes and standards. EuroCloud has established its presence in 27 countries in less than two years and has a local EuroCloud formally established in 17 European countries.
Designed for a lifestyle on the go, ISL Light iOS remote desktop app frees you to connect to a remote computer from anywhere using your iPad, iPhone or iPod touch. And the best news is that it’s so simple to use that anyone can do it. Plus, you can download it from the App Store for free.
Remote desktop support; a client at the remote computer
There are basically three steps to connect to a remote computer to offer IT support to a client (or mum, for that matter).
2. Create ISL Online account.
If you are new to ISL Online, feel free to register for a no-obligation 15-day free trial.
3. Start a new session.
Open the ISL Light app on your iOS mobile device and click ‘Start new session’.
The rest is pretty straightforward and once the session is finished, you can’t reuse the same session code or connect to the same computer without your client’s repeated permission.
If you intend to access unattended computers frequently for let’s say remote server administration or remote work, the procedure is a bit longer.
2. Create ISL Online account.
If you are new to ISL Online, feel free to register for a no-obligation 15-day free trial.
3. Add remote access to your / clients’ PCs.
Sit behind the computer you wish to add remote access to or have someone sit there for you. In either case, follow the Add remote access link (or open the ISL Online website, do a Product Login, and select ISL AlwaysOn). Then, download the ISL AlwaysOn application or send the other person instructions via email found under ‘Show more possibilities’.
ISL AlwaysOn being installed and configured, you can access that computer from anywhere even from your mobile device when on the road. So, grab your iPad or iPhone and…
4. Open the previously installed ISL Light app.
5. Go to My computers showing a list of remotely accessible computers.
6. Connect to your PC.
For those of you who prefer to watch a video, here is a 2-minute video guide on how to start using ISL Light iOS:
Now, that we’ve cleared all the technical barriers, there is nothing stopping you from working on your home or office PC right from where you are sitting right now. 1, 2, 3, go!
As you might be used to Dropbox, ISL Online, too, has added similar great file sharing capabilities to its remote access software in their latest release of ISL AlwaysOn 2.0 (link to news). Unlike most file sharing services, ISL AlwaysOn does not limit the shared space capacity and allows both the owner and guest users unlimited access rights to the shared files. Now you can easily share files with anyone over the web or use them yourself from anywhere without having to use remote access to the computer where the files are saved.
To get you started
The first step to sharing files is to download the updated ISL AlwaysOn 2.0. After successfully installing the remote access application, the second step is to grant access to your computer on which the files are located. After that, file sharing is easy. Just find the file you want to share, make a right mouse click on it, select ‘Share this folder with ISL AlwaysOn’ and set access rights – download only or full control — and authentication requirements – privately protected with a password or publicly accessible with a link. Whereas the shared files become available from your ISL Online web account, they can also be accessed by guest users provided they are given a link.
Share a folder of unlimited size and distribute a link to access it online to co-workers, friends or family.
Although sharing files online works like a charm once you get to know it, the most basic trick you must be aware of before diving fully into it is the fact that ISL AlwaysOn only lets you share folders and not separate files. Therefore, to get the most out of the new functionality is to create a new folder or set an existing one for sharing and then put all files you want to share in there. It might also be wise to create several folders for different remote users.
Collaboration in shared file space
With no space size setting you back, ISL AlwaysOn’s new file sharing functionality can help expand and reinforce an open and collaborative environment between colleagues, friends and clients. Create a shared file space and work on files together from anywhere no matter their size. While you can work on files directly on a local computer with updates automatically sent online, your remote partners can access, download and edit them easily through web-based access plus upload new files or even create new folders.
Get access links to your shared folders and distribute them to guest users.
Files at hand
It’s hard to understand just how much better it is to see and work on your work-related files lined up at a glance in your shared folder and updated as they come in, until you’ve tried it out yourself. Once you’ve shared a folder, it receives all updates automatically while working on the local computer. The real magic starts when working on files remotely through web access. The web interface shows a list of files and folders inside the shared folder, lets you expand each folder, download selected files and folders, delete them, upload new files or updated ones,and create new folders.
View the files online through your web account without having to use remote access to that PC. Tip: when logged in to ISL Online web account (ISL AlwaysOn), refresh the website (F5) to see the ‘files’ option if it is not shown immediately.
So, feel free to go on a business trip, a family holiday or work from home totally carefree as you know you can acces your office PC remotely anytime from anywhere, or even work normally on the files you’ve previously shared without accessing a remote computer.
