Keyboard shortcuts for Android remote desktop

For those of you already using the latest ISL Light Android Remote Desktop app released two weeks ago (read blog), here are a few useful keyboard shortcuts to help you control a remote Android mobile device faster.

A few useful keyboard shortcuts to help you control a remote Android mobile device faster

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Server License users, it’s time to move from SHA-1 to SHA-2 encryption

IMPORTANT: Server License users need to upgrade their ISL Conference Proxy to 4.2.0 or later to avoid Windows blocking ISL Online applications on Windows 7 and higher due to Microsoft SHA-1 deprecation policy.

Server License users need to upgrade their ISL Conference Proxy to 4.2.0 or later to avoid this notification.

The notification Server License users running ISL Conference Proxy version older than 4.2.0 get when trying to run an ISL Online application on Windows 7 or higher since January 1st, 2016.

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Posted in business as usual, corporate remote desktop, ISL Conference Proxy, ISL Light, isl online, IT support, Managed Private Cloud, On-Premises, On-premises remote support, Private Cloud, remote access, remote desktop, remote support security, security, Uncategorized, update | Tagged , , , , , , , , , , , | Leave a comment

Remote desktop session recording gets a makeover in ISL Player 4.0

ISL Player 4.0 has improved playback and management of recorded remote support and access sessions.ISL Online, an enterprise remote desktop software provider, has recently released a completely renewed player, that goes hand in hand with their session recording functionality, enabling improved playback and management of recorded remote support and access sessions. The latest version of the player, renamed now into ISL Player 4.0, has a refreshed design and brings ISL Light’s fourth generation look and feel, plus a handful of new features for easier handling and editing of the recordings. ISL Player 4.0 is available free to all ISL Online users.

Download ISL Player 4.0

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Merry Christmas and a Happy New Year 2016

Over the past year, ISL Online has been busy as ever adding new features (Android screen sharing, remote access to iOS devices), improving performance (iOS remote access, UI, Windows 10, web conferencing for iOS) synchronising software over various platforms (Mac, Linux) and achieving other great goals (AVG OEM customisation, Managed Private Cloud in Japan, security, availability, CeBIT, Expo Tecnología in Mexico, SITS in London, GITEX in Dubai) to help you guys do what you do even better (Arsys).

Let the new year start just as prosperously and joyfully and may it bring you new goals, new inspirations and new achievements with always new features of your favourite remote desktop tools. Happy New Year!

Merry Christmas and a Happy New Year 2016

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Web meetings on the iPhone just got a lot better with ISL Groop iOS 2.0

ISL Groop for iOS gets a makeoverISL Online, an enterprise remote desktop software provider, released today an updated version of its ISL Groop iOS app, which enhances user experience of the simple cross-platform web conferencing app also on iPhones. The app has been completely redesigned, its audio and video conferencing improved, its performance optimised for iPhone 6, 6 Plus and iOS 7 and later, while it also fixes a sizable list of small quibbles.

Download ISL Groop 2.0 on the App Store for FREE

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A techie fixes his cousin’s laptop with a black screen using ISL Online remote access

As a remote desktop support software provider, we regularly receive great success stories written by satisfied customers who want to share a remote support case that went exceptionally well. Occasionally, we get a story that stands out, so we wish to share it with you. Dusan’s story is one of them.

ISL Online saves the day
Written by Dusan

24/7 tech guyI am one of those 24/7 tech guys, a technical support representative not only servicing anxious customers with software issues, but also helping my family and friends in my free time with any kind of computer issues, questions, and, quite regularly actually, in-depth market analyses of possible choices of computer purchase. Every now and then I am presented with a strange issue, a true challenge really, which I am thrilled to solve and save the day of the grateful friend, or this time, a cousin.

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ISL Online showcases enterprise remote desktop software at GITEX 2015

GITEX Technology Week logoFor the sixth year, ISL Online is exhibiting its Enterprise Remote Desktop solutions at Dubai’s GITEX Technology Week, 18-22. October, the number 1 technology event in the MEASA region with 130,000+ ICT professionals from 150 countries. You are welcome to find us in three locations — the Sheikh Saeed Hall at the Fujairah government’s Stand S1-101 and Stand SR-F1, while also in the Zabeel Hall at Booth Z-B20.

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Troubleshoot remote iPhone, iPad and iPod touch effectively with ISL Light iOS 3.2

The operator views the iPhone's screen through automatic screenshot sharing.ISL Online today unveiled ISL Light iOS 3.2, a largely improved remote desktop app for iOS mobile devices, which enables technical remote support of and from iPhone, iPad and iPod touch devices. In this release, the app adds a one-click view over the remote iOS system information, pop-up chat notifications when in background mode, a two-finger gesture for easier screen scrolling, session recording, improved screen sharing, and functionality customisation. ISL Light iOS 3.2 is available on the App Store.

Download the ISL Light iOS 3.2 Remote Access app on the App Store for FREE

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Posted in cross-platform, iOS, ISL Light, isl online, Mobile, remote mobile control, Remote support, Uncategorized, update | Tagged , , , , , , , | Leave a comment

ISL Online cloud remote desktop service is built on a strong technological commitment

Cloud based remote desktop servicesOver 200,000 businesses ran more than 10 million troubleshooting sessions in 2014 with the heaviest of users creating over 250,000 sessions. While it gives us enormous pride of the number of people who rely on us every day, we recognize the huge responsibility to meet and exceed our customers’ rising expectations. That’s why we are strongly dedicated to providing a trustworthy and reliable remote access service that simply works.

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AVG Business Adds ISL Online Powered Premium Remote Control in their Managed Workplace 9.2

Tweet this: @AVGFree partners with @ISL_Online to provide an integrated #RemoteAccess solution from one platform to their #MSP

ISL Online, the enterprise remote desktop software provider, is proud to announce OEM partnership with AVG® Technologies N.V. (NYSE: AVG), the online security company™ for more than 200 million monthly active users. AVG Business Managed Workplace® 9.2, the latest version of its fully integrated, open ecosystem, remote monitoring and management (RMM) platform launched today, now features a Premium Remote Control capability, powered by ISL Online, to provide an integrated remote access solution from one platform at no additional cost.

AVG partners with ISL Online to provide an integrated remote access solution from one platform to their MSPs

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Get the most for your buck: remote desktop software that won’t disappoint

Get the most for your buck: remote desktop software that won’t disappointChoosing the right product is not an easy task. The more alternatives there are, the more cautious you should be not to fall for the numerous tricks businesses use to get you on board. It’s not uncommon to start a new service at a reasonably low price but end up paying a lot of extras over the years. We all know ‘life-time’ licence that turns out not to be life-time at all by the time of the next upgrade. Or the expensive but much needed extra functionality and mobile editions added to the initial basic application, etc.

However, there are still vendors that play it fair, ISL Online being one of them. ISL Online pricing policy has always been a straightforward one with prices and quantity discounts freely available in the online shop. While the prices might not be on the low-end, ISL Online is still the most cost effective remote desktop support software on the market. Let me show you why.

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ISL Light ready for Windows 10

Although the most widely used OS is still Windows 7 with a 60.75% market share, followed by Windows 8.1 with a mere 13.09% and the still popular Windows XP at 11.74%, Windows 10 is here and hitting the world attention. After carrying out thorough performance tests of the ISL Light remote desktop software on the largely anticipated OS, we are proud to announce full compatibility with Windows 10.

ISL Light remote desktop app is rteady for Windows 10

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Going on vacation? 5 ways to keep office emergencies under control

Going on vacation? 5 ways to keep office emergencies under controlWhether sipping piña colada in the shade of a palm tree, catching big waves with your surfboard, or withdrawing into the coolness of beautiful mountains, chances are you’ll be spending some time off this summer with a cell phone in your hand. We give you 5 ways to keep your office emergencies under control even from your own secret little corner of the world.

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ISL Online successfully exhibited the latest remote desktop apps at SITS (pictures)

The past two days have been a success. We’ve met a lot of new people and those who we usually talk over the phone with and those we email. SITS, the UK’s leading Service Desk and IT Support Show, has proved successful in bringing us – the public interested in innovative help desk and IT support solutions, all together to talk about the latest trends and future plans. Here are some of the highlights from SITS.

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Thanks to all our visitors again for your support. See you all next year!

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Prepare to do battle

It was 2 to 4 in the afternoon. Both sides, yellow and green – the “geeks” and the “muscles”, were hiding in a thick bush at the foothills of one of the highest mountains in the Slovenian Alps. An enemy was behind a big tree picking out any of my team-mates who took courage to advance. Somebody had to make a move. It was me. Being the head of the geek team I had to make a sacrifice to save the rest of my team. I ran out as quickly as I could, passed the tree and sprayed a round after round onto the chest of the rascal behind the tree. Yeah, I got hit, but my team won afterwards. Even though a few team members ended up with a few cuts and bruises, winning the game felt like nothing before. And that was just a friendly game of paintball.

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ISL Online to showcase the latest help desk apps at SITS

June is just around the corner and the first job for ISL Online UK then is to attend SITS – the IT Service Management Show. If interested in innovative remote support and live chat solutions and attending the show, we invite you to visit our stand no. 724 and explore what’s new in our help desk and remote support software.

ISL Online invites everyone to visit their stand 724 at the UK's leading Service Desk and IT Support Show.

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