Presenting a new generation remote desktop support solution. ISL Light 4 is powerful, yet simple. Robust, yet effortless. Elegant, yet efficient. Above all, it gets you things done quicker and easier.
Launched in 2003 as one of the early remote desktop solutions on the market, ISL Light today empowers more than 200,000 SME and large support centres worldwide to efficiently assist remote computers with IT issues. Today, we are proud to introduce an even more powerful IT support solution with great desktop sharing, ultrafast connections and a seamless design. Meet ISL Light 4.
Download the new remote desktop software ISL Light 4
Posted in corporate remote desktop, desktop sharing, ISL Light, isl online, Redesign, remote access, remote desktop, remote desktop support, Remote support, Uncategorized
Tagged business remote support, new remote desktop, remote access, remote access for mac, remote support
It is funny how things happen by chance.
Barbara is a British, CELTA qualified, English language teacher who uses ISL Online as a virtual classroom for her online courses.
There I was teaching English online through Skype which was restrictive and limited. Meanwhile, my husband was using ISL Online software for remote support, website chat and webinars. What was the chicken and egg in my case? How did it happen? One day I just used ISL Groop with my student instead of Skype. I had found it frustrating teaching her grammar on Skype so I thought about ISL Online. I suggested it to my student and she agreed to try it. We have both never looked back. She now prefers using ISL Online and so does her son for English lessons.
Mac users are welcome to download the latest remote desktop support applications ISL Light Desk and ISL Light Client, now trusted by Apple. Upgrading should return ISL Light’s performance on Macs back to normal.
Today, ISL Online, the leading enterprise clientless remote support software provider, was awarded a great achievement. ISL Online’s developing company, XLAB, has announced that it attained a Gold Application Development competency, thus becoming the Microsoft Gold Partner. This demonstrates a “best-in-class” ability to develop innovative applications for the Microsoft platform and distinguishing itself within the top 1% of Microsoft’s partner ecosystem.
Short after the Bash bug or Shellshock, which ISL Online was NOT affected by, another security vulnerability has been revealed. This time, a 15-years old flaw in SSL 3.0 or the so-called POODLE attack is a problem in the CBC encryption scheme as implemented in the SSL 3 protocol. SSL stands for “Secure Sockets Layer,” which encrypts data between a client and a server and secures most of the data sent over the Internet. As a quick response to the SSL 3.0 vulnerability, ISL Online deployed an automatic security update for all SaaS users, an update available for Server License users, and disabled SSLv3 on all web servers. If you have already switched to the latest update, you can feel safe from the POODLE attack.
Who doesn’t love a good scare? Here is a funny prank to get you prepared for Halloween.
Whether you’re using another computer on the same local network, you’re halfway around the world connecting to your Mac desktop from a phone or a tablet, or running remote support business as usual, the newly upgraded ISL Online remote access solution will connect much faster, enhance the overall performance, enable remote reboot and reconnect and make a file transfer an easy job.
Get fast remote access for Mac
Just months after Heartbleed, which shook the Internet harder than anything before, new security vulnerability known as Bash or Shellshock is threatening to compromise online security once again. A careful audit of ISL Online confirms the remote desktop software is not affected by the Bash bug.
We dare you: beat our new apprentice Joe at the Rubik’s cube. For the record, he can do a Rubik’s cube in 12 seconds (when he is at his best). Unfortunately, he’d eaten too many sweets, drunk too much cola, and was down to an abysmal 25 seconds! Still, a video worth your time and a challenge too intriguing to ignore.
As 90.1% of IT organisations are using remote control tools, the big question here is whether the selected remote desktop control tool ensures the best level of security needed to prevent unwanted data breaches and theft. Is your sensitive business information exposed by remote access? Or your network vulnerable? We look at the main security criteria to help you re-examine just how secure remote PC access software you have.
Posted in corporate remote desktop, desktop sharing, isl online, remote access, remote desktop, remote mobile control, security, Uncategorized
Tagged how secure is remote desktop, most secure remote PC access, remote access tools, secure remote access, secure remote access software, security criteria, security requirements
For those of you who prefer on-premises remote desktop support software, ISL Online has the biggest backend change ready for you after 2005. The newest server application, ISL Conference Proxy 4.0, will enhance your user experience to a corporate-wise level. We have added live monitoring, real-time and daily statistics, detailed reporting, compliance with corporate security devices such as F5, improved performance and much more enterprise-requested features.
How to upgrade your Server License with ISL Conference Proxy 4.0
Buy ESS (if it’s expired)
Posted in corporate remote desktop, ISL Conference Proxy, isl online, live chat, remote desktop, remote desktop support, Uncategorized
Tagged corporate remote support, enterprise remote support, live chat, on-premises remote desktop, software upgrade
Symantec’s recent announcement about the end-of-life of their long world’s best-selling remote access solution pcAnywhere left its users wondering about alternative solutions that will simply continue the good old remote support service and perhaps even add some bonus features, possibly at lower costs. We’ve made a side-by-side comparison between pcAnywhere and ISL Online that might help you with the decision.
As ISL Online is a big remote work promoter, some of our team members move regularly to the seaside during the summer months. In order to work, not to slack 24/7 (although that sounds much better, obviously). Well, also for some pleasure, surely, but that’s usually after a successful business day. And while some of us are blogging, coding or preparing invoices from a sunny Croatian island, Italy’s extreme south and a windy Canary island, our office buddies seem to be enjoying life as well. Fresh pictures just arrived revealing an insider view of our traditional summer picnic, which took place last Saturday. What I can make out of the picnic pictures are the following three things: good food, inventive games and a LOT of fun. It almost makes me get on the next bus to go back to the office. Almost. ;)
So, here are some small summer delights at ISL Online. Enjoy!
ISL Online, a leading enterprise clientless remote support software provider, has released a new version of the remote desktop app for Android, ISL Light 2.1. Available on Google Play, the app lets you securely control a remote computer, while it also empowers mobile supporters to take control of just about any Android device from their computer or mobile device and easily view the remote mobile display through screenshots. The ISL Light remote desktop app lets you:
- Connect to Android devices from desktop computers (Windows, Mac, Linux).
– Connect to Android devices from Android phones and tablets.
– Connect to Android devices from your iPhone, iPad and iPod touch.
– Connect to computers (Windows, Mac, Linux) from Android phones and tablets.
Posted in Android, ISL Light, isl online, IT support, Mobile, remote desktop, remote desktop support, remote mobile control, Remote support, Uncategorized
Tagged android mobile devices, business remote support, control a remote android, mobile remote support, remote desktop app, remote support for android
Remote desktop software which lets you tap into a remote computer and control it through another machine is one of the key tools for an efficient support centre. Even though the software delivers amazing functionality, for those daily engaged in tech support activities, it requires some skill and time to be able to manoeuvre it confidently. To help you master it, we prepared a checklist of the must-use remote desktop tools that will make every tech supporter’s job a lot easier.
Posted in corporate remote desktop, desktop sharing, isl online, IT support, remote access, remote desktop, remote desktop support, Remote support, Uncategorized
Tagged access a remote computer, application sharing, best remote desktop, connect to a remote computer, efficient support centre, ote assistance, quality desktop sharing, quick re, reboot into safe mode, reboot remote computer, reboot remote servers, remote desktop features, remote desktop software, remote support service, remote system information, restart remote computer in safe mode, tech support activities, troubleshooting a remote computer, unattended access to remote computers, unattended remote computers, wake on lan
Are you that person who understands and values client relationships and gets excited about building businesses? Then you might be just the right person for us. As ISL Online is getting bigger each year, creating more value for our amazing users, we would be proud to grow by yet another team member. We are looking for someone who enjoys in sales activities, is eager to interact with customers, and fits the sales position description and requirements. If you feel you could fit our team and face new challenges successfully, please contact our UK office to schedule a meeting. We are excited to hear from you!
We are proud to present the redesigned ISL Online website! The refreshed website follows the modern flat-design trends as it is not only attractive, easy to navigate and mobile-friendly, but it also has simplified content, and an overall aesthetic appeal. So, finding relevant content or joining a new remote support session is now easier and is just a click, swipe or tap away.
Choosing the right software for your IT support can be beyond challenge. The challenge, of course, is to find a remote support solution that matches your unique needs perfectly and to incorporate it in your environment. Let’s explore the options and see what the corporate users should be looking at when choosing remote support software.
Posted in corporate remote desktop, On-premises remote support, remote desktop support, Remote support, remote support security, Uncategorized
Tagged corporate it support, corporate remote support, customer support for enterprise, enterprise instant messaging, enterprise remote support, remote desktop, remote support
ISL Online will exhibit for the third consecutive year at the UK’s leading Service Desk and IT Support Show (SITS), in London on 29 -30 April. This year, UK visitors will be able to see a demo of ISL Online’s enterprise remote support solution and the fastest remote access software for the first time. You are welcome to find us at Stand No. 317.