Security update in response to the OpenSSL patch

The new security release, ISL Conference Proxy 4.1.1, fixes eight reported security glitches in OpenSSL.Within a year, we’ve witnessed three massive security vulnerabilities. From Heartbleed, the Bash bug, to the Poodle attack; luckily, none of these has caused any problems to ISL Online remote desktop users. Today, a new security release, ISL Conference Proxy 4.1.1, fixes eight reported security glitches in OpenSSL, most of which graded with low severity, plus some other minor issues. Server License users are welcome to upgrade.

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Tighter security in ISL Online convinces the leading vendor of secure connection technologies

Tweet this: @ISL_Online update tightens remote access security as it’s based on three external audits and penetration tests http://goo.gl/lKwHaa.

In the battle to keep your personal information private, it’s not just hackers, there is also insider misuse and human errors that harm systems and expose data. As remote access could lead to potential data breaches, ISL Online addresses remote desktop security extremely seriously. In 2014 alone, more than five updates were security-related, all aiming to minimise anything from technical risks to software misuse. The latest update tightens the remote access security even more since it’s based on the findings of three external audits and penetration tests.

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Happy New Year 2015!

Happy New Year 2015

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Merry Christmas and a Happy New Year 2015

Another year, another beginning. In 2015, we wish you:

Merry Christmas and a Happy New Year 2015

Your ISL Online team.

Enjoy the holidays and start swinging to the jolly jingles we’ve dared to name “ISL is coming to town”! :)

You better connect
You better assist
Better feel safe
I’m telling you why
ISL is coming to town
They’re making a list
And checking it twice;
They’re gonna find out
Who’s helpful or not
ISL is coming to town
They help you access PCs
They let you access mobiles
They let you chat with website fans
So be quick to troubleshoot!
You better connect!
You better direct
You better feel safe
I’m telling you why
ISL is coming to town
ISL is coming
ISL is coming
ISL is coming
ISL is coming to town

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Why is ISL Online excellent as a virtual classroom? By Barbara Reindorp

It is funny how things happen by chance.

Barbara is a British, CELTA qualified, English language teacher who uses ISL Online as a virtual classroom for her online courses.

Barbara is a British, CELTA qualified, English language teacher who uses ISL Online as a virtual classroom for her online courses.

There I was teaching English online through Skype which was restrictive and limited. Meanwhile, my husband was using ISL Online software for remote support, website chat and webinars. What was the chicken and egg in my case? How did it happen? One day I just used ISL Groop with my student instead of Skype. I had found it frustrating teaching her grammar on Skype so I thought about ISL Online. I suggested it to my student and she agreed to try it. We have both never looked back. She now prefers using ISL Online and so does her son for English lessons.

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Mac signature issues solved in the latest ISL Light update

ISL Light lets you control a remote Mac  or troubleshoot other remote computers and devices from your Mac.Mac users are welcome to download the latest remote desktop support applications ISL Light Desk and ISL Light Client, now trusted by Apple. Upgrading should return ISL Light’s performance on Macs back to normal.

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ISL Online is now a Microsoft Gold Partner

Remote desktop software to troubleshoot and resolve most issues on remote computers and mobile devices over the Internet Today, ISL Online, the leading enterprise clientless remote support software provider, was awarded a great achievement. ISL Online’s developing company, XLAB, has announced that it attained a Gold Application Development competency, thus becoming the Microsoft Gold Partner. This demonstrates a “best-in-class” ability to develop innovative applications for the Microsoft platform and distinguishing itself within the top 1% of Microsoft’s partner ecosystem.

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Security update for Server License: Poodle (SSL v.3) vulnerability

SSL 3.0 POODLE vulnerability Short after the Bash bug or Shellshock, which ISL Online was NOT affected by, another security vulnerability has been revealed. This time, a 15-years old flaw in SSL 3.0 or the so-called POODLE attack is a problem in the CBC encryption scheme as implemented in the SSL 3 protocol. SSL stands for “Secure Sockets Layer,” which encrypts data between a client and a server and secures most of the data sent over the Internet. As a quick response to the SSL 3.0 vulnerability, ISL Online deployed an automatic security update for all SaaS users, an update available for Server License users, and disabled SSLv3 on all web servers. If you have already switched to the latest update, you can feel safe from the POODLE attack.

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Get them when they least expect it: the best Halloween computer prank

...you can pull off ghost writing even if you’re not in the same room. How? Access their computer...

Who doesn’t love a good scare? Here is a funny prank to get you prepared for Halloween.

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How to connect to your Mac’s desktop easily

Whether you’re using another computer on the same local network, you’re halfway around the world connecting to your Mac desktop from a phone or a tablet, or running remote support business as usual, the newly upgraded ISL Online remote access solution will connect much faster, enhance the overall performance, enable remote reboot and reconnect and make a file transfer an easy job.

Get fast remote access for Mac

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The Bash bug: ISL Online not affected by the latest security flaw

After a careful audit of the ISL Online server application ISL Conference Proxy and web servers, we can confirm that ISL Online remote desktop, live chat, and web conferencing software are not vulnerable by the Bash bug.Just months after Heartbleed, which shook the Internet harder than anything before, new security vulnerability known as Bash or Shellshock is threatening to compromise online security once again. A careful audit of ISL Online confirms the remote desktop software is not affected by the Bash bug.

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Rubik’s cube challenge

We dare you: beat our new apprentice Joe at the Rubik’s cube. For the record, he can do a Rubik’s cube in 12 seconds (when he is at his best). Unfortunately, he’d eaten too many sweets, drunk too much cola, and was down to an abysmal 25 seconds! Still, a video worth your time and a challenge too intriguing to ignore.

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The biggest upgrade for ISL Online’s on-premises Server License since 2005

On-premises remote desktop software ISL Online Server Licensese

For those of you who prefer on-premises remote desktop support software, ISL Online has the biggest backend change ready for you after 2005. The newest server application, ISL Conference Proxy 4.0, will enhance your user experience to a corporate-wise level. We have added live monitoring, real-time and daily statistics, detailed reporting, compliance with corporate security devices such as F5, improved performance and much more enterprise-requested features.

How to upgrade your Server License with ISL Conference Proxy 4.0
Buy ESS (if it’s expired)

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How a small start can change your life: apprenticeship

The first task for apprentices is to master making the real English tea. Second week of training - how to change a light bulb.

The first and the most important task for apprentices is to master making the real English tea. Second week of training how to change a light bulb.

Back in 1982, I was leaving school and I had a passion for engineering but the engineering industry was suffering doom and gloom and going through a major recession with cutbacks, as our manufacturing tottered off abroad.

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Still looking for an alternative to pcAnywhere? This may help

Still looking for an alternative to pcAnywhere? ISL Online seems the fairest choice with its transparent and affordable pricing on the one hand and comprehensive remote support functionality on the other. Symantec’s announcement about the end-of-life of their long world’s best-selling remote access solution pcAnywhere left its users wondering about alternative solutions that will simply continue the good old remote support service and perhaps even add some bonus features, possibly at lower costs. We’ve made a side-by-side comparison between pcAnywhere and ISL Online that might help you with the decision.

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Small summer delights at ISL Online

As ISL Online is a big remote work promoter, some of our team members move regularly to the seaside during the summer months. In order to work, not to slack 24/7 (although that sounds much better, obviously). Well, also for some pleasure, surely, but that’s usually after a successful business day. And while some of us are blogging, coding or preparing invoices from a sunny Croatian island, Italy’s extreme south and a windy Canary island, our office buddies seem to be enjoying life as well. Fresh pictures just arrived revealing an insider view of our traditional summer picnic, which took place last Saturday. What I can make out of the picnic pictures are the following three things: good food, inventive games and a LOT of fun. It almost makes me get on the next bus to go back to the office. Almost. ;)

So, here are some small summer delights at ISL Online. Enjoy!

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Seamless remote support for Android mobile devices

A screenshot sent to the supporter’s viewing pane during remote support..

Download Remote Access App on Google PlayISL Online, a leading enterprise clientless remote support software provider, has released a new version of the remote desktop app for Android, ISL Light 2.1. Available on Google Play, the app lets you securely control a remote computer, while it also empowers mobile supporters to take control of just about any Android device from their computer or mobile device and easily view the remote mobile display through screenshots. The ISL Light remote desktop app lets you:

– Connect to Android devices from desktop computers (Windows, Mac, Linux).
– Connect to Android devices from Android phones and tablets.
– Connect to Android devices from your iPhone, iPad and iPod touch.
– Connect to computers (Windows, Mac, Linux) from Android phones and tablets.

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