As a remote desktop support software provider, we regularly receive great success stories written by satisfied customers who want to share a remote support case that went exceptionally well. Occasionally, we get a story that stands out, so we wish to share it with you. Dusan’s story is one of them.
ISL Online saves the day
Written by Dusan
I am one of those 24/7 tech guys, a technical support representative not only servicing anxious customers with software issues, but also helping my family and friends in my free time with any kind of computer issues, questions, and, quite regularly actually, in-depth market analyses of possible choices of computer purchase. Every now and then I am presented with a strange issue, a true challenge really, which I am thrilled to solve and save the day of the grateful friend, or this time, a cousin.
For the sixth year, ISL Online is exhibiting its Enterprise Remote Desktop solutions at Dubai’s GITEX Technology Week, 18-22. October, the number 1 technology event in the MEASA region with 130,000+ ICT professionals from 150 countries. You are welcome to find us in three locations — the Sheikh Saeed Hall at the Fujairah government’s Stand S1-101 and Stand SR-F1, while also in the Zabeel Hall at Booth Z-B20.
Posted in corporate remote desktop, integration, isl online, remote desktop support, trade show
Tagged @GITEXTechWeek #GTX #GTX2015 #Dubai #Technology #IoT #Mobile #UAE, enterprise remote desktop, Fujairah government, gitex, gitex 2015, gitex technology week, MEASA, Sheikh Saeed hall, Zabeel Hall
ISL Online, an enterprise remote desktop software provider, is proud to introduce a Managed Private Cloud platform for highly secure and reliable remote desktop services in Japan. Remote desktop services that simply work 24/7/365 and the user has full control over without having to invest in hardware or perform system administration.
Posted in cloud computing, corporate remote desktop, desktop sharing, isl online, Managed Private Cloud, Private Cloud, Uncategorized
Tagged cloud remote desktop, corporate remote desktop, corporate remote support, enterprise remote desktop, japan, managed private cloud, Oceanbridge, on-premises remote desktop, private space, remote support, secure remote desktop
ISL Online today unveiled ISL Light iOS 3.2, a largely improved remote desktop app for iOS mobile devices, which enables technical remote support of and from iPhone, iPad and iPod touch devices. In this release, the app adds a one-click view over the remote iOS system information, pop-up chat notifications when in background mode, a two-finger gesture for easier screen scrolling, session recording, improved screen sharing, and functionality customisation. ISL Light iOS 3.2 is available on the App Store.
Download the ISL Light iOS 3.2 Remote Access app on the App Store for FREE
Posted in cross-platform, iOS, ISL Light, isl online, Mobile, remote mobile control, Remote support, Uncategorized, update
Tagged how to control iphone remotely, ios mobile device, ios remote access, iphone remote control, remote control of ios devices, remote support, screen sharing, screen sharing ios
Over 200,000 businesses ran more than 10 million troubleshooting sessions in 2014 with the heaviest of users creating over 250,000 sessions. While it gives us enormous pride of the number of people who rely on us every day, we recognize the huge responsibility to meet and exceed our customers’ rising expectations. That’s why we are strongly dedicated to providing a trustworthy and reliable remote access service that simply works.
Posted in cloud computing, corporate remote desktop, isl online, On-Premises, Private Cloud, SaaS, technology
Tagged cloud, cloud architecture, cloud benefits, cloud network, cloud-based saas, data security, enterprise, private cloud, remote access, remote desktop, remote desktop private cloud, remote desktop service, troubleshooting, uptime
Tweet this: @AVGFree partners with @ISL_Online to provide an integrated #RemoteAccess solution from one platform to their #MSP
ISL Online, the enterprise remote desktop software provider, is proud to announce OEM partnership with AVG® Technologies N.V. (NYSE: AVG), the online security company™ for more than 200 million monthly active users. AVG Business Managed Workplace® 9.2, the latest version of its fully integrated, open ecosystem, remote monitoring and management (RMM) platform launched today, now features a Premium Remote Control capability, powered by ISL Online, to provide an integrated remote access solution from one platform at no additional cost.
Posted in corporate remote desktop, integration, ISL Light, isl online, remote access, remote desktop, remote mobile control, Uncategorized
Tagged access remote computers, AVG Business, AVG Technologies, integrated remote access, integrated remote control, managed service provider, Managed Workplace 9.2, MSP, OEM, Premium Remote Control, remote access, remote desktop control software, remote monitoring and management, RMM
Choosing the right product is not an easy task. The more alternatives there are, the more cautious you should be not to fall for the numerous tricks businesses use to get you on board. It’s not uncommon to start a new service at a reasonably low price but end up paying a lot of extras over the years. We all know ‘life-time’ licence that turns out not to be life-time at all by the time of the next upgrade. Or the expensive but much needed extra functionality and mobile editions added to the initial basic application, etc.
However, there are still vendors that play it fair, ISL Online being one of them. ISL Online pricing policy has always been a straightforward one with prices and quantity discounts freely available in the online shop. While the prices might not be on the low-end, ISL Online is still the most cost effective remote desktop support software on the market. Let me show you why.
Although the most widely used OS is still Windows 7 with a 60.75% market share, followed by Windows 8.1 with a mere 13.09% and the still popular Windows XP at 11.74%, Windows 10 is here and hitting the world attention. After carrying out thorough performance tests of the ISL Light remote desktop software on the largely anticipated OS, we are proud to announce full compatibility with Windows 10.
Posted in ISL AlwaysOn, ISL Light, remote access, Remote support
Tagged compatible with windows 10, remote access, remote desktop, remote maintenance, remote support, windows 10, windows 10 compatible, windows 10 ready
After months of synchronising software with all major platforms, we are proud to introduce the most impressive remote support tool, ISL Light 4, also to Linux. The new generation remote desktop software, which lets you efficiently assist attended and unattended remote computers with IT issues, brings speedy screen sharing, multi-monitor support, detailed remote system information and a simplified brand-new design. Together with countless new tools, ISL Light 4 for Linux will get you ahead in live technical support and make remote operations on Linux effortless.
Download ISL Light 4
Posted in corporate remote desktop, cross-platform, desktop sharing, ISL Light, isl online, IT support, Linux, remote desktop, Uncategorized, update
Tagged assist remote computers, connect to a remote computer, desktop sharing, linux, multiple remote computers, remote access to unattended computers, remote computers, remote desktop application, remote desktop for Linux, remote desktop software, remote support tools
We are proud to announce the release of a redesigned remote desktop support end-user application ISL Light Client for Windows, Mac and Linux, which now matches the state-of-the-art design of the operator application ISL Light 4. You are welcome to update and distribute the new client application to your customers.
Posted in ISL Light, isl online, remote desktop, remote desktop support, Remote support, Uncategorized, update
Tagged best desktop sharing, easy remote connection, easy remote support, new remote desktop, remote desktop application, remote desktop support
Whether sipping piña colada in the shade of a palm tree, catching big waves with your surfboard, or withdrawing into the coolness of beautiful mountains, chances are you’ll be spending some time off this summer with a cell phone in your hand. We give you 5 ways to keep your office emergencies under control even from your own secret little corner of the world.
Posted in Android, happy holidays, Mobile, remote access, remote work, Uncategorized
Tagged android remote access, holidays, ipad remote access, iphone remote access, mobile hotspot, remote access, remote work, vacation
The past two days have been a success. We’ve met a lot of new people and those who we usually talk over the phone with and those we email. SITS, the UK’s leading Service Desk and IT Support Show, has proved successful in bringing us – the public interested in innovative help desk and IT support solutions, all together to talk about the latest trends and future plans. Here are some of the highlights from SITS.
Thanks to all our visitors again for your support. See you all next year!
It was 2 to 4 in the afternoon. Both sides, yellow and green – the “geeks” and the “muscles”, were hiding in a thick bush at the foothills of one of the highest mountains in the Slovenian Alps. An enemy was behind a big tree picking out any of my team-mates who took courage to advance. Somebody had to make a move. It was me. Being the head of the geek team I had to make a sacrifice to save the rest of my team. I ran out as quickly as I could, passed the tree and sprayed a round after round onto the chest of the rascal behind the tree. Yeah, I got hit, but my team won afterwards. Even though a few team members ended up with a few cuts and bruises, winning the game felt like nothing before. And that was just a friendly game of paintball.
June is just around the corner and the first job for ISL Online UK then is to attend SITS – the IT Service Management Show. If interested in innovative remote support and live chat solutions and attending the show, we invite you to visit our stand no. 724 and explore what’s new in our help desk and remote support software.
Posted in corporate remote desktop, isl online, trade show, Uncategorized
Tagged help desk app, it show, mobile remote support, remote access, remote support for android, remote support for iphone, SITS, SITS15, uk it show
Arsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the new live chat and remote desktop combo soon established itself as one of the best performing support channels within their contact centre. Today, it successfully resolves as many as 20% support tickets.
Posted in corporate remote desktop, Integrations, isl online, ISL Pronto, IT support, live chat, remote desktop, remote desktop support, Remote support, Uncategorized, User story
Tagged arsys, customer service, customer support for enterprise, customer support service, integration, live chat, live chat and remote desktop, live monitoring, reporting
Expo Tecnología Ciudad de Mexico 2015, one of the leading events of dedicated information about computing technology and services, is soon to open its doors to the visitors, and our team is ready to show you around everything new and exciting at ISL Online.
As mobiles overtake desktop usage and their number exceeds the world’s population, having a mobilised helpdesk centre is imperative. Learn the logic behind what makes a mobile remote access app effective for IT support and get tips on how to use the app to maximise your support experience.
Posted in Android, corporate remote desktop, cross-platform, iOS, ISL Light, isl online, IT support, Mobile, remote access, remote desktop support, remote mobile control, Remote support, Uncategorized
Tagged access a remote computer, access android mobile device, access iPad, access iPhone, access mobile devices, android, business remote support, control mobile device, how to support android remotely, how to support ipad remotely, how to support iphone remotely, iOS, remote support for android, remote support software, remote work
Considering the fact that the number of mobile devices in 2014 was a staggering 7.4 billion with worldwide smartphone penetration approaching 2 billion and tablet adoption even surpassing 1 billion this year, the potential here is huge. Toss in the fact that most consumers aren’t quite sure what to do with a smartphone and a tablet, let alone how to maintain them, and it’s not much of a stretch to think that offering remote support for these devices is a smart decision.
The recently updated remote access app called ISL Light iOS lets you do just that. You can now provide technical remote support for the end-users of iPhone, iPad and iPod touch easily right from your own computer, allowing you to increase your operators’ productivity and customer satisfaction. You can:
– Connect to computers (Windows, Mac, Linux) from your iPhone, iPad and iPod touch.
– Connect to iOS devices from desktop computers (Windows, Mac, Linux).
– Connect to iOS devices from your iPhone, iPad and iPod touch.
– Connect to iOS devices from Android phones and tablets.
Posted in cross-platform, desktop sharing, iOS, ISL Light, IT support, Mobile, remote mobile control, Remote support, Uncategorized
Tagged access iPad, access iPhone, iOS, ios remote, ipad remote access, iphone remote access, mobile support
Under the CeBIT 2015 “d!conomy” theme, ISL Online co-exhibits with Samsung a user friendly remote to mobile app that even lets you remotely access and control the brand new Galaxy S6.
The ISL Online team at CeBIT 2015.
From left to right: Joe Webster, ISL Online UK, Mitja Vavpotic, XLAB, Alessandro Rizzo and Tobias Stucki, ISL Online Switzerland, Jure Pompe, XLAB.
Posted in Android, corporate remote desktop, isl online, Mobile, trade show
Tagged cebit 2015, remote access, remote access to samsung, remote to mobile, samsung, samsung galaxy s6, trade show
Remote desktop software which lets you tap into a remote computer and control it through another machine is one of the key tools for an efficient support center. Here are top 9 reasons why enterprises should choose ISL Online at their prime remote desktop support service.