ISL Light iOS 2.0 Available on the App Store

Remote Access and Support from iPad & iPhone.
Faster. Better. And with a new graphical user interface.

Watch Video

ISL Light iOS Available on the App Store

What’s New:

  • Redesigned user experience
  • Retina display support
  • Improved performance
  • Mouse modes (locked mouse, free mouse)
  • Full remote keyboard implemented
  • Added option to send SMS invitations
  • Active/inactive session detection

Connect to any Windows, Mac, or Linux computer and control remote desktop. Use the ISL Light app to support clients remotely or access your unattended computers even behind a firewall or a NAT proxy.

Try it for FREE!

  1. Download the ISL Light iOS 2.0 app from the App Store for FREE
  2. Login with your existing ISL Online username and password
  3. If you do not have an account yet, simply sign up for a 15-day free trial

ISL Light iOS Sign Up

Posted in Uncategorized | Leave a comment

ISL Online Takes CeBIT

At the biggest digital trade show CeBIT our team seems to be busier than ever. So, sorry guys, no live reporting this time. :( Nevertheless, make sure you check out some photos from the event waiting for you on Facebook.

Have a great weekend!

Posted in trade show, Uncategorized | Tagged , , | Leave a comment

Everybody Got a Ticket?

The world’s largest trade fair showcasing digital IT and telecommunications solutions held in Germany’s Hannover from 6 – 10 March is opening its door tomorrow. Its 4,200 exhibitors attracted an amazing 339,000 visitors last year alone. This year, ISL Online, too, will be exhibiting its remote desktop and online collaboration software solutions at CeBIT just as it did the last seven years. You are more than welcome to visit our stand C03 in Hall 004 to learn what’s new with your favourite remote desktop solution and to get a 60-day free trial coupon to try out and to get to know ISL Online inside out. The best news is that you can visit us without paying the entrance fee.

How to get a free ticket to CeBIT? Simply email us at sales@islonline.com or come to our Live Chat.

Not lucky enough to be in Hannover? Don’t worry, here is a magic wand. I will be blogging about every noteworthy piece of news and give you live coverage of the show. So, stay tuned!

Posted in trade show, Uncategorized | Tagged , , , , , | Leave a comment

Telework Isn’t for Everyone

Are you green for telework? Take this 3-minute survey to evaluate your eligibility for telework. I have qualified as one and supposedly could save $1875 and about a ton of pollutants dispersed by car a year if teleworked full-time, and I only make a small 10-mile round trip to work each day. According to a Telework Exchange study, the U.S. alone could save $13.9 billion on commuting costs and 21.5 billion pounds of environmental pollutants annually if all Federal employees who are eligible to telework full time were to do so. Now, think about the global effect telecommuting could bring about.

What’s discouraging is that the all-time-high gas prices notwithstanding, the number of U.S. telecommuters who considered their home their primary place of business (not including the self-employed) was only 2.5 million in 2008. Even more surprising is the fact that the total number of people who worked from home or remotely for an entire day at least once a month dropped from 33.7 million in 2008 to 26.2 million or by about 20% of the U.S. working adult population in 2010. However, the decline is likely due to a combination of factors: fewer Americans in the workforce overall due to high unemployment, higher anxiety concerning job security, and lack of awareness of telework options (WorldatWork).

Anyhow, high gas prices and the greener environment aren’t the only two incentives to telecommute. Additionally, telework has a positive effect on a better work/life balance, continuity of operations, employee satisfaction and retention, quality of work, productivity, and is a quality differentiator when choosing a job. If looking a bit broader on work flexibility – flexibility of time, place and work processes, that too, has a significant impact on business. It increases customer retention, productivity, profit gain and organisational commitment, increased shareholder value, it makes staying with the firm more attractive to high level executives as well as to other employees, it reduces stress, and promotes partnering with employees to manage the workload. Businesses with a culture of flexibility usually have employees that are more engaged in and committed to achieving organisational goals. It’s a common fact that satisfied employees influence customer satisfaction which positively impacts on the bottom line (Boston College).
Image courtesy of Telework Exchang
e

The good news is that a lot of jobs are indeed eligible for telework, well, at least the white-collar ones. Ideal characteristics describing a teleworker are the ability to communicate via e-mail and phone, to remotely access an organisation’s IT infrastructure, a safe alternative working environment, and the ability to control one’s schedule to a significant degree (Telework Research Network).

Besides, technology today enables us to carry our laptop PCs and tablets around and use them at the office or at home (and practically anywhere else). Broadband Internet connections, Wi-Fi and the rise of cloud computing technology have enabled access to office tools and remote servers via a combination of portable hardware and software. Although we have a plethora of technological solutions at hand, the key to making remote work possible for a business is to keep it simple.

Take me for example. This very instant, I’m working at home on my own computer using our corporate EIM solution (ISL Pronto) for quick text communication with my colleagues at work, while I’m also connected to my office PC via remote access in case I need software applications and files shared on our corporate Intranet. We keep it clean and simple so everyone in our company can work remotely if he/she wants to. If it wasn’t for the great social atmosphere, for those first morning coffee breaks, relaxing lunch outings, yummy birthday cakes and occassional near-to-tears laughs, I seriously doubt anyone would be actually sitting in the office day after day after day. Therefore, remember that giving your workers a chance to telework is the first step, but attracting them back to the office usually takes a bit more than just a comfortable chair and a fast computer. It takes an all-in-all flexible and relaxed corporate culture and a leadership that work together with workers towards a common goal.

Posted in green IT, ISL AlwaysOn, remote access, Uncategorized | Tagged , , , , , , | Leave a comment

Get Free Tickets for CeBIT and Visit ISL Online’s Stand

As we are sure everyone is interested in what this year’s digital industry’s biggest, most international event CeBIT has to offer, and above all, what’s new at ISL Online, we have some free tickets waiting for you. What’s the catch? No catch whatsoever. As a regular exhibitor at CeBIT, we get a lot of free tickets intended for our clients. So, to visit CeBIT without spending money on entrance fees, email us at sales@islonline.com or come to our Live Chat. As the event lasts for five days, each person is entitled to five daily tickets free of charge.

Don’t forget to visit us at our stand: Hall 004, Stand C03. This year we are focusing mostly on mobile remote desktop and our state-of-the-art help desk solution consisting of a virtual chat agent (1st line), a live chat web-channel (2nd line) and remote desktop support software (3rd line). Plus, we’ll be also giving away promotional 60-day trial coupons. See you!

Teaser: a few photos of what went on in ISL Online’s previous CeBIT exhibitions…

Posted in trade show, Uncategorized | Tagged , , , , | Leave a comment

What’s New: Record Online Meetings

After announcing the new file sharing functionality in the updated remote access app ISL AlwaysOn 2.0 a few weeks back, there seems to be more great news for ISL Online users. A brand new ISL Recording Player — a free downloadable player for ISL Online’s remote desktop support, access and web meeting session recordings — allows a user to capture session participants’ videos, audio, chat, desktop sharing and the slide area, and place bookmarks for later easier navigation. The new version supports ISL Groop recordings beside the previously supported ISL Light and ISL AlwaysOn recordings, works faster, has a substantially improved speed for timeline scrolling, and is available for Windows, Linux and Mac users.

Download New ISL Recording Player

Here is a short video tutorial on how to record a web meeting in ISL Groop (available from version 2.4 up):

New in ISL Recording Player:
• Available now for Windows 32bit, MacOSX 10.4+, Linux 32bit and Linux 64bit.
• Works with ISL Light remote desktop, ISL AlwaysOn remote access and ISL Groop web conferencing software.
• Playback works faster and recordings can be played smoothly from any time slider position.
• Has an improved speed for scrolling the timeline when playing back a recorded session.
• You can place bookmarks during a recording session.
• The export in .avi format has been redesigned.
• Settings are now saved globally meaning they stay adjusted until manually reset to basic settings.
• Chat window is expandable and can be moved to another position.

For those of you who are not yet familiar with ISL Online session recording, here is a short description I copied from one of my previous posts.

How session recording works
ISL Online has taken the job seriously and developed a special plug-in, downloadable on demand and used for recording sessions, and a unique player called ISL Recording Player, where users can then play back such recordings. Files are written in a special format .isr, whose unique advantage lies in its small size. Nevertheless,.isr files can be easily exported into .avi.

What I like most about the ISL Online recording plug-in is that it actually records everything during a session — desktop sharing, text chat, video streams, and audio communication — while the ISL Recording Player plays them separately although synchronised. It also offers a lot of viewing options, e.g. one can adjust the playback speed to five pre-set possibilities (0.2x, 0.5x, 1x, 2x, 5x) allowing a quick glance through the recording and also a good insight into important details. Although the ISL Recording Player has been designed to play .isr files only, it boasts something that even most commercial players on the market lack – multi-language support since the interface has been translated into 26 languages (among others, English, German, Spanish, Japanese and Chinese).

Now, all you have to do is to record your next session, whether remote support, remote access or an online meeting, download the new ISL Recording Player, and play it back just whenever. Enjoy!

Posted in ISL Groop, online meeting | Tagged , , , , , | Leave a comment