Stay ahead of the game with remote support for mobile devices

As mobiles overtake desktop usage and their number exceeds the world’s population, having a mobilised helpdesk centre is imperative. Learn the logic behind what makes a mobile remote access app effective for IT support and get tips on how to use the app to maximise your support experience.

The mobile overtakes the desktop usage.

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Posted in Android, corporate remote desktop, cross-platform, iOS, ISL Light, isl online, IT support, Mobile, remote access, remote desktop support, remote mobile control, Remote support, Uncategorized | Tagged , , , , , , , , , , , , , , | Leave a comment

CeBIT 2015: Mobile productivity

Under the CeBIT 2015 “d!conomy” theme, ISL Online co-exhibits with Samsung a user friendly remote to mobile app that even lets you remotely access and control the brand new Galaxy S6.

The ISL Online team at CeBIT 2015.  From left to right: Joe Webster, ISL Online UK, Mitja Vavpotic, XLAB, Alessandro Rizzo and Tobias Stucki, ISL Online Switzerland, Jure Pompe, XLAB.

The ISL Online team at CeBIT 2015.
From left to right: Joe Webster, ISL Online UK, Mitja Vavpotic, XLAB, Alessandro Rizzo and Tobias Stucki, ISL Online Switzerland, Jure Pompe, XLAB.

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Why choose ISL Online as the enterprise remote control service? Top 9 reasons

Remote desktop software which lets you tap into a remote computer and control it through another machine is one of the key tools for an efficient support center. Here are top 9 reasons why enterprises should choose ISL Online at their prime remote desktop support service.

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Posted in corporate remote desktop, cross-platform, Integrations, isl online, remote desktop, remote desktop support, remote mobile control, service uptime | Tagged , , | Leave a comment

Remote control of a Samsung Galaxy S6 in action – visit ISL Online at CeBIT

ISL Online’s enterprise remote control app for troubleshooting mobile devices and computers remotely will make a splash at this year’s CeBIT.

Here we go – it’s that time of year again! ISL Online’s enterprise remote control app for troubleshooting mobile devices and computers remotely will make a splash at this year’s CeBIT. Co-exhibiting with Samsung, we will be showcasing how to access and control the brand new Samsung Galaxy S6 from a remote computer, while also demonstrating an impressive array of other ISL Online remote support applications, all part of an all-in-one solution. You are welcome to visit us at the Samsung’s spectacular stand (Hall 2, C30) and explore the best apps to help you technically support remote devices with a tap of your finger.

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Posted in Android, corporate remote desktop, ISL Light, isl online, IT support, Mobile, remote mobile control, Remote support, trade show | Tagged , , , , , , | Leave a comment

Cloud remote support service that you can trust: ISL Online availability

Over 200,000 businesses ran over 10 million troubleshooting sessions in 2014. While it gives us enormous pride of the number of people who rely on us every day, we recognise the huge responsibility to meet and exceed customers’ rising expectations. That’s why we have invested a lot of money and effort to provide a trustworthy and reliable remote access service. The 2014 availability fits with the ISL Online SLA 99.95 percent uptime, but most importantly it convinces users of the service quality.

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Security update in response to the OpenSSL patch

The new security release, ISL Conference Proxy 4.1.1, fixes eight reported security glitches in OpenSSL.Within a year, we’ve witnessed three massive security vulnerabilities. From Heartbleed, the Bash bug, to the Poodle attack; luckily, none of these has caused any problems to ISL Online remote desktop users. Today, a new security release, ISL Conference Proxy 4.1.1, fixes eight reported security glitches in OpenSSL, most of which graded with low severity, plus some other minor issues. Server License users are welcome to upgrade.

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Tighter security in ISL Online convinces the leading vendor of secure connection technologies

Tweet this: @ISL_Online update tightens remote access security as it’s based on three external audits and penetration tests http://goo.gl/lKwHaa.

In the battle to keep your personal information private, it’s not just hackers, there is also insider misuse and human errors that harm systems and expose data. As remote access could lead to potential data breaches, ISL Online addresses remote desktop security extremely seriously. In 2014 alone, more than five updates were security-related, all aiming to minimise anything from technical risks to software misuse. The latest update tightens the remote access security even more since it’s based on the findings of three external audits and penetration tests.

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Happy New Year 2015!

Happy New Year 2015

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Merry Christmas and a Happy New Year 2015

Another year, another beginning. In 2015, we wish you:

Merry Christmas and a Happy New Year 2015

Your ISL Online team.

Enjoy the holidays and start swinging to the jolly jingles we’ve dared to name “ISL is coming to town”! :)

You better connect
You better assist
Better feel safe
I’m telling you why
ISL is coming to town
They’re making a list
And checking it twice;
They’re gonna find out
Who’s helpful or not
ISL is coming to town
They help you access PCs
They let you access mobiles
They let you chat with website fans
So be quick to troubleshoot!
You better connect!
You better direct
You better feel safe
I’m telling you why
ISL is coming to town
ISL is coming
ISL is coming
ISL is coming
ISL is coming to town

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Why is ISL Online excellent as a virtual classroom? By Barbara Reindorp

It is funny how things happen by chance.

Barbara is a British, CELTA qualified, English language teacher who uses ISL Online as a virtual classroom for her online courses.

Barbara is a British, CELTA qualified, English language teacher who uses ISL Online as a virtual classroom for her online courses.

There I was teaching English online through Skype which was restrictive and limited. Meanwhile, my husband was using ISL Online software for remote support, website chat and webinars. What was the chicken and egg in my case? How did it happen? One day I just used ISL Groop with my student instead of Skype. I had found it frustrating teaching her grammar on Skype so I thought about ISL Online. I suggested it to my student and she agreed to try it. We have both never looked back. She now prefers using ISL Online and so does her son for English lessons.

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Mac signature issues solved in the latest ISL Light update

ISL Light lets you control a remote Mac  or troubleshoot other remote computers and devices from your Mac.Mac users are welcome to download the latest remote desktop support applications ISL Light Desk and ISL Light Client, now trusted by Apple. Upgrading should return ISL Light’s performance on Macs back to normal.

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ISL Online is now a Microsoft Gold Partner

Remote desktop software to troubleshoot and resolve most issues on remote computers and mobile devices over the Internet Today, ISL Online, the leading enterprise clientless remote support software provider, was awarded a great achievement. ISL Online’s developing company, XLAB, has announced that it attained a Gold Application Development competency, thus becoming the Microsoft Gold Partner. This demonstrates a “best-in-class” ability to develop innovative applications for the Microsoft platform and distinguishing itself within the top 1% of Microsoft’s partner ecosystem.

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Security update for Server License: Poodle (SSL v.3) vulnerability

SSL 3.0 POODLE vulnerability Short after the Bash bug or Shellshock, which ISL Online was NOT affected by, another security vulnerability has been revealed. This time, a 15-years old flaw in SSL 3.0 or the so-called POODLE attack is a problem in the CBC encryption scheme as implemented in the SSL 3 protocol. SSL stands for “Secure Sockets Layer,” which encrypts data between a client and a server and secures most of the data sent over the Internet. As a quick response to the SSL 3.0 vulnerability, ISL Online deployed an automatic security update for all SaaS users, an update available for Server License users, and disabled SSLv3 on all web servers. If you have already switched to the latest update, you can feel safe from the POODLE attack.

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Get them when they least expect it: the best Halloween computer prank

...you can pull off ghost writing even if you’re not in the same room. How? Access their computer...

Who doesn’t love a good scare? Here is a funny prank to get you prepared for Halloween.

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How to connect to your Mac’s desktop easily

Whether you’re using another computer on the same local network, you’re halfway around the world connecting to your Mac desktop from a phone or a tablet, or running remote support business as usual, the newly upgraded ISL Online remote access solution will connect much faster, enhance the overall performance, enable remote reboot and reconnect and make a file transfer an easy job.

Get fast remote access for Mac

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Posted in ISL AlwaysOn, isl online, Mac, remote access, remote desktop, Uncategorized | Tagged , , , | Leave a comment

The Bash bug: ISL Online not affected by the latest security flaw

After a careful audit of the ISL Online server application ISL Conference Proxy and web servers, we can confirm that ISL Online remote desktop, live chat, and web conferencing software are not vulnerable by the Bash bug.Just months after Heartbleed, which shook the Internet harder than anything before, new security vulnerability known as Bash or Shellshock is threatening to compromise online security once again. A careful audit of ISL Online confirms the remote desktop software is not affected by the Bash bug.

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