Get the most for your buck: remote desktop software that won’t disappoint

Get the most for your buck: remote desktop software that won’t disappointChoosing the right product is not an easy task. The more alternatives there are, the more cautious you should be not to fall for the numerous tricks businesses use to get you on board. It’s not uncommon to start a new service at a reasonably low price but end up paying a lot of extras over the years. We all know ‘life-time’ licence that turns out not to be life-time at all by the time of the next upgrade. Or the expensive but much needed extra functionality and mobile editions added to the initial basic application, etc.

However, there are still vendors that play it fair, ISL Online being one of them. ISL Online pricing policy has always been a straightforward one with prices and quantity discounts freely available in the online shop. While the prices might not be on the low-end, ISL Online is still the most cost effective remote desktop support software on the market. Let me show you why.

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ISL Light ready for Windows 10

Although the most widely used OS is still Windows 7 with a 60.75% market share, followed by Windows 8.1 with a mere 13.09% and the still popular Windows XP at 11.74%, Windows 10 is here and hitting the world attention. After carrying out thorough performance tests of the ISL Light remote desktop software on the largely anticipated OS, we are proud to announce full compatibility with Windows 10.

ISL Light remote desktop app is rteady for Windows 10

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Going on vacation? 5 ways to keep office emergencies under control

Going on vacation? 5 ways to keep office emergencies under controlWhether sipping piña colada in the shade of a palm tree, catching big waves with your surfboard, or withdrawing into the coolness of beautiful mountains, chances are you’ll be spending some time off this summer with a cell phone in your hand. We give you 5 ways to keep your office emergencies under control even from your own secret little corner of the world.

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ISL Online successfully exhibited the latest remote desktop apps at SITS (pictures)

The past two days have been a success. We’ve met a lot of new people and those who we usually talk over the phone with and those we email. SITS, the UK’s leading Service Desk and IT Support Show, has proved successful in bringing us – the public interested in innovative help desk and IT support solutions, all together to talk about the latest trends and future plans. Here are some of the highlights from SITS.

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Thanks to all our visitors again for your support. See you all next year!

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Prepare to do battle

It was 2 to 4 in the afternoon. Both sides, yellow and green – the “geeks” and the “muscles”, were hiding in a thick bush at the foothills of one of the highest mountains in the Slovenian Alps. An enemy was behind a big tree picking out any of my team-mates who took courage to advance. Somebody had to make a move. It was me. Being the head of the geek team I had to make a sacrifice to save the rest of my team. I ran out as quickly as I could, passed the tree and sprayed a round after round onto the chest of the rascal behind the tree. Yeah, I got hit, but my team won afterwards. Even though a few team members ended up with a few cuts and bruises, winning the game felt like nothing before. And that was just a friendly game of paintball.

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ISL Online to showcase the latest help desk apps at SITS

June is just around the corner and the first job for ISL Online UK then is to attend SITS – the IT Service Management Show. If interested in innovative remote support and live chat solutions and attending the show, we invite you to visit our stand no. 724 and explore what’s new in our help desk and remote support software.

ISL Online invites everyone to visit their stand 724 at the UK's leading Service Desk and IT Support Show.

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Arsys resolves 20% support requests with ISL Online

Arsys logoArsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the new live chat and remote desktop combo soon established itself as one of the best performing support channels within their contact centre. Today, it successfully resolves as many as 20% support tickets.

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ISL Online exhibiting in México City at Expo Tecnología

Expo Tecnología Ciudad de Mexico 2015, one of the leading events of dedicated information about computing technology and services, is soon to open its doors to the visitors, and our team is ready to show you around everything new and exciting at ISL Online.

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Stay ahead of the game with remote support for mobile devices

As mobiles overtake desktop usage and their number exceeds the world’s population, having a mobilised helpdesk centre is imperative. Learn the logic behind what makes a mobile remote access app effective for IT support and get tips on how to use the app to maximise your support experience.

The mobile overtakes the desktop usage.

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CeBIT 2015: Mobile productivity

Under the CeBIT 2015 “d!conomy” theme, ISL Online co-exhibits with Samsung a user friendly remote to mobile app that even lets you remotely access and control the brand new Galaxy S6.

The ISL Online team at CeBIT 2015.  From left to right: Joe Webster, ISL Online UK, Mitja Vavpotic, XLAB, Alessandro Rizzo and Tobias Stucki, ISL Online Switzerland, Jure Pompe, XLAB.

The ISL Online team at CeBIT 2015.
From left to right: Joe Webster, ISL Online UK, Mitja Vavpotic, XLAB, Alessandro Rizzo and Tobias Stucki, ISL Online Switzerland, Jure Pompe, XLAB.

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Why choose ISL Online as the enterprise remote control service? Top 9 reasons

Remote desktop software which lets you tap into a remote computer and control it through another machine is one of the key tools for an efficient support center. Here are top 9 reasons why enterprises should choose ISL Online at their prime remote desktop support service.

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Remote control of a Samsung Galaxy S6 in action – visit ISL Online at CeBIT

ISL Online’s enterprise remote control app for troubleshooting mobile devices and computers remotely will make a splash at this year’s CeBIT.

Here we go – it’s that time of year again! ISL Online’s enterprise remote control app for troubleshooting mobile devices and computers remotely will make a splash at this year’s CeBIT. Co-exhibiting with Samsung, we will be showcasing how to access and control the brand new Samsung Galaxy S6 from a remote computer, while also demonstrating an impressive array of other ISL Online remote support applications, all part of an all-in-one solution. You are welcome to visit us at the Samsung’s spectacular stand (Hall 2, C30) and explore the best apps to help you technically support remote devices with a tap of your finger.

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Cloud remote support service that you can trust: ISL Online availability

Over 200,000 businesses ran over 10 million troubleshooting sessions in 2014. While it gives us enormous pride of the number of people who rely on us every day, we recognise the huge responsibility to meet and exceed customers’ rising expectations. That’s why we have invested a lot of money and effort to provide a trustworthy and reliable remote access service. The 2014 availability fits with the ISL Online SLA 99.95 percent uptime, but most importantly it convinces users of the service quality.

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Security update in response to the OpenSSL patch

The new security release, ISL Conference Proxy 4.1.1, fixes eight reported security glitches in OpenSSL.Within a year, we’ve witnessed three massive security vulnerabilities. From Heartbleed, the Bash bug, to the Poodle attack; luckily, none of these has caused any problems to ISL Online remote desktop users. Today, a new security release, ISL Conference Proxy 4.1.1, fixes eight reported security glitches in OpenSSL, most of which graded with low severity, plus some other minor issues. Server License users are welcome to upgrade.

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Tighter security in ISL Online convinces the leading vendor of secure connection technologies

Tweet this: @ISL_Online update tightens remote access security as it’s based on three external audits and penetration tests http://goo.gl/lKwHaa.

In the battle to keep your personal information private, it’s not just hackers, there is also insider misuse and human errors that harm systems and expose data. As remote access could lead to potential data breaches, ISL Online addresses remote desktop security extremely seriously. In 2014 alone, more than five updates were security-related, all aiming to minimise anything from technical risks to software misuse. The latest update tightens the remote access security even more since it’s based on the findings of three external audits and penetration tests.

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Happy New Year 2015!

Happy New Year 2015

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