Monthly Archives: May 2011

One-Click Remote Support to University Students and Faculty Staff

Posted on May 31, 2011 by nejafp

What is the first thing you think about when I say »school« and »notebook«? If you are like me, that surely isn’t some fancy pocket computer but an old-fashioned paper notebook, a thing of the past, something a student of … Continue reading →

Posted in desktop sharing, ISL Light, isl online, remote desktop, remote desktop support, technology | Tagged faculty support, help desk, helpdesk, IT department, IT support, remote support, university | Leave a comment

Users talk: ISL Online

Posted on May 20, 2011 by nejafp

One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. We all tell our own unique stories, and this month we have decided to give … Continue reading →

Posted in desktop sharing, internet communication, ISL AlwaysOn, ISL Groop, ISL Light, isl online, ISL Pronto, live chat, online meeting, remote access, remote desktop, web conferencing | Tagged customization, desktop sharing, online collaboration, online meeting, remote access, remote desktop, user story | Leave a comment

External Authentication

Posted on May 13, 2011 by islds

As promised in yesterday’s blog entry, here is a post that will discuss the subject of external authentication for ISL Conference Proxy, so it applies only to server licence users. If you are a hosted service user, you can activate … Continue reading →

Posted in ISL Conference Proxy, isl online, technology | Tagged Active Directory, authentication, eDirectory, enterprise, integration, LDAP, RADIUS, server | Leave a comment

User management for ISL Online’s remote support and collaboration services

Posted on May 12, 2011 by nejafp

As it is with all services, ISL Online’s collaboration services are no exception at requiring a good user management system. Ineffective user management often leads to increased costs and besides, why should everybody care about who is doing what, reports, … Continue reading →

Posted in desktop sharing, ISL AlwaysOn, ISL Light, isl online, remote access | Tagged multiple users, online collaboration, remote access, remote support, user management, user manager tools | Leave a comment

Session recording for better remote support management

Posted on May 5, 2011 by nejafp

While I’m sure everybody loves ISL Light with its smart ways to connect to a remote computer in even the next-to-impossible circumstances and its nifty functionality for a smooth and simple remote support service, take note that there are a … Continue reading →