Access and Control Android Mobile Devices Remotely to Offer Technical Support

Access and Control Android Mobile Devices Remotely to Offer Technical Support*An updated article is available here: Seamless remote support for Android mobile devices.

As the evermore popular bring-your-own-device (BYOD) has changed the IT industry towards greater mobility over the past few years, ISL Online, too, has empowered users to easily connect to remote computers from practically any desktop or mobile device available (Win, Mac, Linux, Android, iOS, Win Mobile). Today, we are proud to introduce secure remote control for Android devices that enables operators to access mobile devices from a computer. With the new Android app, IT professionals are able to support Android phones and tablets remotely and quickly troubleshoot problems with a mobile device right from their own computer.

Easy remote access on the go
As part of the ISL Online All-In-One License, users can download the Android app freely and use it to remotely access and fix nearly any device, running any major platform, in any location. Android mobile users can thus access and control remote computers (Windows, Mac, Linux) from anywhere, however, the new mobile support functionality also lets you:

• access Android mobile devices remotely from Windows, Mac and Linux computers*,
• view the screen and fully control the Android mobile device,
• install or remove apps,
• manage running processes,
• text chat with the remote user.

*Currently, you can only access Samsung mobile devices running Android 4.2.2 or later.

Other improvements in the new ISL Light Android app let you

• access and download shared files on the go,
• remember the access password when tapping into a remote computer,
• enjoy the redesigned graphical user interface,
• use the app in your language (available in 12 languages).

How to access an Android mobile device

Scan the QR code to download the remote access app

Scan the QR code to download the remote access app

ISL Light 2.0 for Android is an ideal application for BYOD work environments where support requests for Android devices come up daily. The app enables IT professionals to connect from their computer to one or more mobile devices in seconds and manage the data, install enterprise applications or set up the device remotely. To learn all about how to connect to a remote Android phone or a tablet, the mobile user should first download and install the ISL Light Android App, and then follow a simple tutorial in pictures and watch a 2-minute video below.

Download ISL Light Remote Access for Android

We hope that now you are feeling a little more familiar and comfortable with controlling a mobile device remotely. Enjoy the total mobility the new ISL Light for Android offers and don’t forget to share the news with your co-workers!

This entry was posted in Android, cross-platform, ISL Light, isl online, remote access, remote desktop support, Remote support, Uncategorized and tagged , , , , , , , . Bookmark the permalink.

One Response to Access and Control Android Mobile Devices Remotely to Offer Technical Support

  1. Pingback: When Working Remotely Offers so Many Time Saving Benefits, Why Work in an Office?You By My Side | You By My Side

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