Users Talk: EuroCloud Meets Online

One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells their own unique story. This month we are visiting the general director of EuroCloud Europe, Mr. Maurice van der Woude, who shared with us how their independent non-profit Pan-European cloud computing organisation uses ISL Online’s web conferencing software. Here is the recap of our conversation.

Name: Maurice van der Woude
Occupation: General Director of EuroCloud Europe
Organisation: EuroCloud Europe
Need: web conferencing software
Solution employed: ISL Online SaaS

Q: Maurice, please tell us the reasons why you decided to start using web conferencing software.

A: Just like many other associations with partners located everywhere across Europe, EuroCloud, too, had been practising occasional meetings at the airports, in hotels and on the partner’s premises to thoroughly discuss certain important things in person instead of emailing or conversing endlessly over the telephone. A year ago we started using ISL Online’s web conferencing software called ISL Groop and since then it has become an indispensable tool for us. Each time we need to discuss executive issues, we simply meet online in a web conference. It increases our productivity and definitely saves a lot of travel costs.

Q: Now that you are using web conferencing software, how do you compare your business to before?

A: It’s great! ISL Groop allows our international team of board members to organise board meetings online and discuss open issues at any time. If geographical distances used to represent a major barrier for a frequent face-to-face communication, now we can meet up anytime without any particular costs attached to an online meeting. I think such tools are really indispensable for organisations like EuroCloud, whose members come and work from different European countries.

Q: What do you like most about ISL Groop?

A: Everybody here at EuroCloud Europe shares the same opinion on ISL Groop, that it’s a very simple web conferencing service. It’s web-based and doesn’t require user registration for any other participant other than the one organising an online event. Participants receive their invitation through an email and can join the online meeting in a matter of clicks. During the online meeting you can use audio and video conferencing, screen sharing, text messaging, slide annotations and session recording.

Q: Are you using ISL Groop for public events as well?

A: Yes, we intend to use ISL Groop’s webinar also at EuroCloud day, that’s an event coming up in the first half of this year. We shall connect auditoriums full of participants across Europe through ISL Groop and share audio, video and live screen among them. All online conferences will be recorded and archived for later use and available to anyone who would like to play back a particular web conference, including audio and video streams, chat messages and live screen.

About EuroCloud Europe
EuroCloud is an independent non-profit organisation, whose main mission is to create awareness of Cloud Computing throughout our society and take an active role in the design of cloud industry processes and standards. EuroCloud has established its presence in 27 countries in less than two years and has a local EuroCloud formally established in 17 European countries.

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How to Do Remote Desktop from iPad and iPhone

Designed for a lifestyle on the go, ISL Light iOS remote desktop app frees you to connect to a remote computer from anywhere using your iPad, iPhone or iPod touch. And the best news is that it’s so simple to use that anyone can do it. Plus, you can download it from the App Store for free.


Remote desktop support; a client at the remote computer
There are basically three steps to connect to a remote computer to offer IT support to a client (or mum, for that matter).

1. Download ISL Light iOS to your Apple mobile device.

2. Create ISL Online account.
If you are new to ISL Online, feel free to register for a no-obligation 15-day free trial.

3. Start a new session.
Open the ISL Light app on your iOS mobile device and click ‘Start new session’.

The rest is pretty straightforward and once the session is finished, you can’t reuse the same session code or connect to the same computer without your client’s repeated permission.

If you intend to access unattended computers frequently for let’s say remote server administration or remote work, the procedure is a bit longer.

1. Download ISL Light iOS to your iOS mobile device.

2. Create ISL Online account.
If you are new to ISL Online, feel free to register for a no-obligation 15-day free trial.

3. Add remote access to your / clients’ PCs.
Sit behind the computer you wish to add remote access to or have someone sit there for you. In either case, follow the Add remote access link (or open the ISL Online website, do a Product Login, and select ISL AlwaysOn). Then, download the ISL AlwaysOn application or send the other person instructions via email found under ‘Show more possibilities’.

ISL AlwaysOn being installed and configured, you can access that computer from anywhere even from your mobile device when on the road. So, grab your iPad or iPhone and…

4. Open the previously installed ISL Light app.
5. Go to My computers showing a list of remotely accessible computers.
6. Connect to your PC.

For those of you who prefer to watch a video, here is a 2-minute video guide on how to start using ISL Light iOS:

Now, that we’ve cleared all the technical barriers, there is nothing stopping you from working on your home or office PC right from where you are sitting right now. 1, 2, 3, go!

Posted in iOS, ISL AlwaysOn, ISL Light, Mobile, remote access, remote desktop | Tagged , , , , , , , , | Leave a comment

ISL AlwaysOn 2.0: File Sharing for Easy Remote Work and Collaboration

As you might be used to Dropbox, ISL Online, too, has added similar great file sharing capabilities to its remote access software in their latest release of ISL AlwaysOn 2.0 (link to news). Unlike most file sharing services, ISL AlwaysOn does not limit the shared space capacity and allows both the owner and guest users unlimited access rights to the shared files. Now you can easily share files with anyone over the web or use them yourself from anywhere without having to use remote access to the computer where the files are saved.

To get you started
The first step to sharing files is to download the updated ISL AlwaysOn 2.0. After successfully installing the remote access application, the second step is to grant access to your computer on which the files are located. After that, file sharing is easy. Just find the file you want to share, make a right mouse click on it, select ‘Share this folder with ISL AlwaysOn’ and set access rights – download only or full control — and authentication requirements – privately protected with a password or publicly accessible with a link. Whereas the shared files become available from your ISL Online web account, they can also be accessed by guest users provided they are given a link.

Share a folder of unlimited size and distribute a link to access it online to co-workers, friends or family.

Although sharing files online works like a charm once you get to know it, the most basic trick you must be aware of before diving fully into it is the fact that ISL AlwaysOn only lets you share folders and not separate files. Therefore, to get the most out of the new functionality is to create a new folder or set an existing one for sharing and then put all files you want to share in there. It might also be wise to create several folders for different remote users.

Collaboration in shared file space
With no space size setting you back, ISL AlwaysOn’s new file sharing functionality can help expand and reinforce an open and collaborative environment between colleagues, friends and clients. Create a shared file space and work on files together from anywhere no matter their size. While you can work on files directly on a local computer with updates automatically sent online, your remote partners can access, download and edit them easily through web-based access plus upload new files or even create new folders.

Get access links to your shared folders and distribute them to guest users.

Files at hand
It’s hard to understand just how much better it is to see and work on your work-related files lined up at a glance in your shared folder and updated as they come in, until you’ve tried it out yourself. Once you’ve shared a folder, it receives all updates automatically while working on the local computer. The real magic starts when working on files remotely through web access. The web interface shows a list of files and folders inside the shared folder, lets you expand each folder, download selected files and folders, delete them, upload new files or updated ones,and create new folders.

View the files online through your web account without having to use remote access to that PC. Tip: when logged in to ISL Online web account (ISL AlwaysOn), refresh the website (F5) to see the ‘files’ option if it is not shown immediately.

So, feel free to go on a business trip, a family holiday or work from home totally carefree as you know you can acces your office PC remotely anytime from anywhere, or even work normally on the files you’ve previously shared without accessing a remote computer.

Posted in ISL AlwaysOn, isl online, remote access, Uncategorized | Tagged , , , , , , , , , | 3 Comments

Happy New Year 2012

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Android Users: Swing to Sweet Beta Jingles of ISL Online’s Remote Desktop

Here’s a holiday present for you ISL Online users out there. The remote desktop and online collaboration developer welcomes all Android enthusiasts to get the newly released ISL Online Android Beta. You can call it a Christmas present, a Hanukkah or a New Year gift since the remote desktop beta for Android is completely free of charge. Use it across Android devices operating on 4.0 Ice Cream Sandwich, 3.x Honeycomb, 2.3 Gingerbread, or 2.2 Froyo, and connect to any Windows, Mac or Linux remote computer within seconds and work on it from anywhere.

Download ISL Online Android Beta for free.

Once you install the beta on your Android, you need an active ISL Online account to continue to a remote desktop (tip: start a 15-day free trial if you don’t own a licensed account). Logged in, you can either start a new remote connection with a client’s computer or access a remote computer with the previously installed and enabled ISL Online’s remote access. To connect to the remote client’s computer (Windows, Mac, Linux) get a new session code and pass it on to your client via email. The client then visits www.islonline.com and starts a desktop sharing session from there. On the other hand, if you want to access one of your previously installed computers (Windows only) which might be unattended, search through your remote computer list and just click ‘connect’.

Which functionality to expect?
• Automatic login – the app saves your login username and password to make your next remote access quicker.
• Works on Wi-Fi and 3G.
• Remote desktop support with an ad-hoc connection to a remote computer.
• Remote access to unattended computers.
• Searching for a remote computer by its name and other tags.
• Online /offline status.
• Full access to all remote computer’s applications and files.
• Remote desktop featuring optimised quality, optimised speed, or a combination of both (set by default).
• Zooming in, zooming out by pinching the screen or selecting a pre-set zoom option – fit to screen, 1:2, or 1:1.
• High security with 256-bit SSL.
• Special keyboard combinations like Ctrl-C, Alt-, Ctrl-Alt-Del.

Enjoy your holiday present and start swinging to those sweet beta jingles!

Oh, jingle bells, jingle bells
Access all the way
Oh, what fun it is to ride
And connect from anywhere

Posted in Android, Mobile, remote desktop, Uncategorized | Tagged , , , , , , , , | 4 Comments

Free Screen Sharing Software: Yes or No?

Screen sharing software can help students, workers, remote partners, and clients to study, train, update and collaborate online. With today’s choice of web conferencing software solutions, it’s fairly easy to get started and to get everyone on the same page regardless their physical location. All major screen sharing software solutions are web-based, thus offering an instant start of a web conference without software installations or configurations. It will also let you share screens with others and do a video conference through the cost-free integrated VoIP using a microphone and speakers.

Before you decide on using a paid screen sharing service, consider testing free alternatives first. Whether you are a student, a solo entrepreneur, a start-up or merely an organization with limited resources, you can save with a free screen sharing solution, especially if you need it only a few times a month. There are plenty of free options available on the market, some offering ad-supported services, some services limited in functionality, some in the number of participants, some curtailing the length of a meeting, etc.


TeamHangout lets you share screen and do a video conference directly from Facebook.

One screen sharing service, Team Hangout, is new in the market but seems to fulfil all mainstream online collaboration needs. Organizing and joining a new online meeting is web-based, doesn’t require user registrations, whereas all meetings are started ad-hoc without any computer preparations through a simple invitation form. Once everyone is gathered in a face-to-face meeting over the web, the room actually offers all ISL Groop online meeting (vendor’s licensed software) capabilities; anything from video conferencing with automatic sound and video device detection, simple screen sharing, application or region sharing, live annotations, PowerPoint slides import, file sharing, and probably the most important thing – tight security with 256-bit AES and X.509 certificates.

The first thing that will strike you as a new user of Team Hangout is its simplicity. You go to teamhangout.com, start a new Hangout, invite your friends, co-workers, clients or partners, and enter a web conference. To simplify things even further, Team Hangout skips all the initial hassle that most other video conferencing services usually surprise you with. A video conference turns on automatically as soon as you enter the conference room. In fact, Team Hangout selects also the best recording device automatically and supports hot-plugging of USB audio devices, meaning you can plug in extra audio devices during a conference call and seamlessly switch to a new audio device if it proves more suitable. So, only seconds after entering a new meeting, everyone can join in a spirited debate.

Other than video conferencing, Team Hangout offers standard functionality like other mainstream web conferencing software (WebEx, GoToMeeting, etc.). To use it, it’s best to switch from the presentation to the conference layout first. There you will find the text chat, which can be shown publicly or privately between the chosen participants, screen sharing (see Tips on sharing screen), and easy import of PowerPoint slides. You can also dig into advanced functionality and create a blank slide, to which you add the content afterwards with screen clipping and copying texts. Or you can share files, use annotation tools to comment on live or static content, record sessions for later playback, give different meeting roles to your online team members, and switch between the “work alone” or the “follow presentation” mode (see Tips on advanced web conferencing).

Meet online with Facebook friends
The easiest way to meet up with your friends to share screen and perform a video conference is via Team Hangout’s free Facebook application. Once you have connected the free app available on teamhangout.com to your Facebook account, you can use it anytime and meet online with all of your friends.

Inviting your Facebook friends to an online meeting is fast and easy since you only need to select them from your friends list. Although, it’s partly reliant on your Facebook friends list, there is an alternative way to invite outsiders to join you in a screen sharing meeting. You can invite more (non-Facebook) people directly from your Hangout by providing their email addresses.

Now that you’ve got all the ingredients, all you need to do is to Team up and Hang out! But first tell me this; free screen sharing software: yes or no? Let me know in the comments.

Posted in online meeting, Team Hangout Free Web Conferencing, web conferencing | Tagged , , , , , , , | Leave a comment