I wake up, do my chores, hit the road, reach office and switch on the computer – every single work day. I got used to it. In fact, I settled so comfortably into this routine that when the computer systems don’t work, everything falls off the line for me.
Off late, computers have taken a bad rap for being unreliable. There are mornings when your system greets you with a blue screen of death or it goes completely dead on you and there’s a full day of tasks ahead waiting for you to work on.
Have you ever been in that situation? It’s stressful, I’ll tell you that.
Earlier, we had to depend on the company’s technical staff or third-party vendors who’d have to be summoned to resolve your computer-based problems for you. In some instances, it could very well take half a day (or sometimes more than a day) for your issues to be resolved.
Today, however, it’s a different story. Technology is racing ahead and we have better ways to address these issues.
If you are “technically challenged” or if you don’t have the time to figure out what went wrong with your system and then solve it, remote desktop support is the next best discovery since sliced bread, the wheel and the fire. Of course, you can throw your questions around on a tech-based Q & A site, but you will still have to do everything by yourself.
By using remote desktop access, no one moves a muscle to commute really. Your technical support team sits anywhere in the world and offers assistance to your computer through the Internet. In less than 30 seconds, your technicians connect to your computer (even if you have a firewall and other such barriers), snake their way across within your computer, isolate the problem and kill the issue thanks to their expertise.
Meanwhile, while working on your computer, your technical support team can initiate a chat with you to ask you questions, transfer files if need be, call you using VoIP and even reboot & reconnect. They can also train you on a few things, if required, through whiteboard facilities that remote desktop support software comes with. What if training is needed on a constant basis, to be delivered again and again (new employees, etc)? You can have these sessions recorded to achieve complete scalability in training. If need be, you can even extend or receive support through mobile devices like Windows Mobile, iPhone and even the latest tablet devices.
Top-notch security keeps these sessions safe and secure since these connections are safe-guarded by industry’s best security protocols: SSL and encryption, in combination with Verisign’s digital certificates.
To an extent, that there is something to fall back on in cases your computer goes belly up!
Have you ever experienced remote desktop support? Or if you are the one doing remote support, what do your clients say about it? Do share it with us here, or visit our Twitter or Facebook page. We’d love to hear from you.