ISL AlwaysOn Remote Access users, who are placed on the same user account domain, can now share remote computers with each other, making them available for access to the whole support team if needed. With the computer sharing feature at hand, you only have to set remote access to the remote computer once. Then, you can pass the access rights to anyone of your support colleagues in a matter of clicks.
First, register a domain at ISL Online
If you want to do things professionally, then the first thing you will want to do is switch to an advanced mode of ISL Online user management. This will allow you to add multiple users to the ISL Online account, let’s say all supporters in your company. After that, you as the account admin can assign other users different rights and limitations; e.g. set the maximum number of concurrent sessions, disable rights to use audio, video, remote printing, file transfer, or desktop sharing. After the assigned supporters start using the ISL Online software, the admin can keep track of their usage history, build reports on their sessions, etc.
Then, share remote computers among the staff members
With the advanced user management up and running, you can turn attention now to the new feature. This will enable domain users of ISL AlwaysOn to share remote computers between each other. Let’s say I was regularly accessing our remote client’s X computer and fixing their technical problems. If I was planning a vacation or just wanted to pass the client to a colleague at work, I would simply log into my user product account at ISL Online (Step 1), click ‘Edit’ besides the computer X found on my remote computer list (Step 2), and enter the username of colleagues with whom I wanted to share the computer (Step 3). The client’s ISL AlwaysOn adds other users to the authorised list.
From that moment on, my colleagues would be able to see the computer X in their remote computer list and connect to it anytime. They could also view their own access history to the computer X but not the history of other computers’ access.
You can imagine that the more users (tech supporters) a company has, the more valuable this computer sharing feature becomes. Regardless of the size of your support team, I encourage you to notify everybody in your company using ISL AlwaysOn of this easy possibility to share remote computers with each other. Let me know in the comments about what they think of it.
Step 1: Log into your product account at ISL Online
Step 2: Select ‘Edit’ besides the computer you want to share
Step 3: Provide usernames of the colleagues you want to share the computer with