9 Responses to How to Access a Remote Computer Even If It’s Shut Down

  1. Nishant says:

    So are you saying after I set this up, I can access while my pc is shutdown but just connected to LAN?

    • nejafp says:

      Yes. When you have met the following 4 requirements, you can access your PC even if it’s shut down:

      • The computer has Wake-on-LAN enabled.
      • The computer is on a wired network.
      • At least one other computer on the network is online and running remote access software.
      • Wake-on-LAN is enabled in the remote access software.

  2. maarten says:

    hello if tried every thing but cant go on my pc when its shutdown

    • nejafp says:

      Hi Maarten,

      I advise you to request free live support by our technical support team. Visit http://www.islonline.com, click CHAT WITH US pop-up window in the right bottom corner and our friendly tech professionals will be glad to offer you help.

      Kind regards,
      Neja

  3. matt says:

    This information is false, this only works when computer is in SLEEP mode.

    • nejafp says:

      Hi Matt,

      thank you for your comment. In our experience and in experience of our clients, it usually works if you follow the steps provided in the article. If you are having troubles accessing your remote computer, could you please come to our live chat (http://www.islonline.com/)? Our friendly support guys will be happy to help you with any issues.

      Kind regards,
      Neja

  4. nejafp says:

    Hello Raju,

    many thanks for your question. Yes, generally speaking, Internet is required, please see the requirements here: http://www.islonline.com/help/isl-light/any/manual/?i-intro-system-requirements.htm

    If you use the cloud based service, the communication between the two connected devices goes through the Internet.
    But if you use the self-hosted Server License, the communication can also be set to go through your LAN. http://www.islonline.com/technology/hosting-options.htm#server-license

    I hope this answers your question. If you need more information, you are welcome to contact sales via email or live chat: http://www.islonline.com/company/contact-us.htm

    Kind regards,
    Neja

  5. A.A. says:

    Do I need a static IP to do all of this?

  6. nejafp says:

    Hi Kiron,

    many thanks for your questions. Regarding accessing a remote PC from a mobile device, ISL Online supports:
    – iOS http://www.islonline.com/remote-support/mobile/ios.htm
    – Android http://www.islonline.com/remote-support/mobile/android.htm
    – Windows Mobile 6.5 http://www.islonline.com/remote-support/mobile/windows-mobile.htm

    Whereas ISL Online enables to send Wake-On-LAN on iOS (iPhone, iPad, iPod Touch), you cannot send it from an Android or Windows Mobile phone. On an iOS device, you just log into the ISL Light application, find the computer you want to access and connect if its status is online or “Send WOL” if the computer is offline.

    I hope this answers you question. If you have more questions, you are welcome to contact our live chat representatives on http://www.islonline.com or email us http://www.islonline.com/company/contact-us.htm.

    Thanks!
    Neja

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