Access and Control Android Mobile Devices Remotely to Offer Technical Support

Access and Control Android Mobile Devices Remotely to Offer Technical Support*An updated article is available here: Seamless remote support for Android mobile devices.

As the evermore popular bring-your-own-device (BYOD) has changed the IT industry towards greater mobility over the past few years, ISL Online, too, has empowered users to easily connect to remote computers from practically any desktop or mobile device available (Win, Mac, Linux, Android, iOS, Win Mobile). Today, we are proud to introduce secure remote control for Android devices that enables operators to access mobile devices from a computer. With the new Android app, IT professionals are able to support Android phones and tablets remotely and quickly troubleshoot problems with a mobile device right from their own computer.



Easy remote access on the go
As part of the ISL Online All-In-One License, users can download the Android app freely and use it to remotely access and fix nearly any device, running any major platform, in any location. Android mobile users can thus access and control remote computers (Windows, Mac, Linux) from anywhere, however, the new mobile support functionality also lets you:

access Android mobile devices remotely from Windows, Mac and Linux computers,
• view the screen and fully control the Android mobile device*,
• install or remove apps,
• manage running processes,
• text chat with the remote user
• record a remote support session
• Retrieve remote system information (CPU, RAM, battery, etc.).

*Remotely control Samsung devices running Android 4.2.2 or higher and all rooted Android devices.

Other improvements in the new ISL Light Android app let you

• access and download shared files on the go,
• remember the access password when tapping into a remote computer,
• enjoy the redesigned graphical user interface,
• use the app in your language (available in 12 languages).

How to access an Android mobile device

Scan the QR code to download the remote access app

Scan the QR code to download the remote access app

ISL Light 2.0 for Android is an ideal application for BYOD work environments where support requests for Android devices come up daily. The app enables IT professionals to connect from their computer to one or more mobile devices in seconds and manage the data, install enterprise applications or set up the device remotely. To learn all about how to connect to a remote Android phone or a tablet, the mobile user should first download and install the ISL Light Android App, and then follow a simple tutorial in pictures and watch a 2-minute video below.



Download ISL Light Remote Access for Android



We hope that now you are feeling a little more familiar and comfortable with controlling a mobile device remotely. Enjoy the total mobility the new ISL Light for Android offers and don’t forget to share the news with your co-workers!

ISL Online Remote Desktop license includes mobile apps for Android, iOS and Windows 10 Mobile.  You can either access a mobile device from a computer and troubleshoot it remotely or the other way around, use your iPhone, iPad, Android phone or tablet to access any remote computer. You’re welcome to sign up for a free trial and try all ISL Online mobile apps.

This entry was posted in Android, cross-platform, ISL Light, isl online, remote access, remote desktop support, Remote support, Uncategorized and tagged , , , , , , , . Bookmark the permalink.

3 Responses to Access and Control Android Mobile Devices Remotely to Offer Technical Support

  1. Pingback: When Working Remotely Offers so Many Time Saving Benefits, Why Work in an Office?You By My Side | You By My Side

  2. Coop says:

    What if I only have a OnePlus Nord 10 and a small tablet,? Can still perform the remote abilities? Abilities

    • barbaraisl says:

      Using ISL Light, you are able to remotely connect and view your OnePlus device, as well as the small tablet as long as it meets our system requirements:

      For remote control, please check the list of supported mobile devices on the above link. If the device is not rooted or produced by a manufacturer which has allowed remote control for their devices, you will still be able to connect to the device and view it’s screen remotely, however you will not be able to remotely control it.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s