Considering the fact that the number of mobile devices in 2014 was a staggering 7.4 billion with worldwide smartphone penetration approaching 2 billion and tablet adoption even surpassing 1 billion this year, the potential here is huge. Toss in the fact that most consumers aren’t quite sure what to do with a smartphone and a tablet, let alone how to maintain them, and it’s not much of a stretch to think that offering remote support for these devices is a smart decision.
The recently updated remote access app called ISL Light iOS lets you do just that. You can now provide technical remote support for the end-users of iPhone, iPad and iPod touch easily right from your own computer, allowing you to increase your operators’ productivity and customer satisfaction. You can:
– Connect to computers (Windows, Mac, Linux) from your iPhone, iPad and iPod touch.
– Connect to iOS devices from desktop computers (Windows, Mac, Linux).
– Connect to iOS devices from your iPhone, iPad and iPod touch.
– Connect to iOS devices from Android phones and tablets.
Better troubleshooting through visual support
In most mobile support situations, it’s usually enough just to get a screenshot of a remote display in order to resolve the issue and thus avoid possibly frustrating phone conversations. The smarter ISL Light iOS app thus adds the ability to connect to a remote iPhone, iPad and iPod touch and view its screen through automated real-time screenshot sharing, making remote support for mobiles much easier and comfortable. On the other hand, end-users can also automatically share their camera photos with operators to provide a clear picture of the mobile device’s cables, charger, headset and other real surroundings.
View the screen of remote iPhone, iPad and iPod touch
The operator now simply asks the mobile user to go to the problem area and share the view through the ISL Light automatic real-time screenshot sharing. The operator will thus be able to jointly view an end-user’s screen, letting them navigate a user to the correct URL, help fill out a form, or configure settings.
When in a support session, the mobile user takes a normal screenshot of the problem by pressing and holding the Sleep/Wake + Home buttons. A second later the screenshot automatically appears on the operator’s computer.
Another long-awaited feature, the visual support through photo sharing, should help improve communication during support calls, particularly when discussing the possible problems with a mobile in question. It’s as simple as screenshot sharing, but instead of taking a screenshot, the mobile user takes a photo, which is automatically transferred over the ISL Light app to the operator’s screen.
To share a photo with an operator, the mobile user just goes to the camera and takes a new picture. The photograph will be instantly shared through the ISL Light app and will appear on the operator’s computer.
Experience a truly cross-platform remote desktop service
Being the pioneers of the remote desktop industry, we’ve been creating state-of-the-art enterprise software for almost fifteen years, rethinking the way remote support is done. After years of building a cross-platform remote desktop solution, we finally bring you remote-to-mobile functionality for the iOS platform. With the last of the biggest OS covered, ISL Online now truly empowers just about any remote desktop computer or mobile device with carefree remote support from any device. The platforms supported are Windows, Mac, Linux, Android and iOS – on the operator’s and mobie user’s side.
You are welcome to sign up for a 15-day no-obligation free trial and see how easy it is to have your work done remotely.
Note to our dear users
ISL Online remote support offers many capabilities of interaction with iOS devices. However, full remote control of the iPad, iPhone or iPod touch devices is currently against terms and conditions of Apple. Apps trying to bypass Apple’s permission are not allowed on the iTunes store. Therefore, neither ISL Online nor our competitors may legally control Apple iOS devices remotely.