ISL Online, a pioneer enterprise remote desktop software provider, is expanding Remote Screen Sharing to all Android 5.0+ devices. While the previous ISL Light 2.1.1 app enabled technicians to remotely control Samsung and other rooted Android devices, while also support other Android devices through screenshots, the new ISL Light 3.0 lets them do much more. Now, technicians can use real-time screen sharing for all Android 5.0+ devices and remote control of Samsung devices.
What ISL Light provides is a cross-platform new generation remote support solution, aimed particularly at the business sector. The software lets tech reps efficiently assist attended and unattended remote computers with IT issues through quick access, speedy screen sharing, chat, multi-monitor support, quickly accessible remote system information, a well-organised computer list and more. Available on all major operating systems, Windows, Mac, Linux, Android and iOS, ISL Light will get you ahead in live technical support and make remote troubleshooting painless.
Requirements for Android screen sharing and remote control:
(Samsung and rooted mobile devices)
• Android 4.2.2 or newer.
• ISL Light 2.1 and newer (Get it from Google Play).
Requirements for Android screen sharing:
(non-Samsung mobile devices)
For more efficient remote support, it is recommended to connect to an Android device from a desktop computer – ISL Light is available on Windows, Mac or Linux (Get it here).
How to share screen on Android
Once connected, screen sharing on Android starts automatically. Getting there, however, requires a few simple steps.
• Start the ISL Light app
To access a remote Android over the Internet, the supporter simply starts the ISL Light application, logs in and clicks on ‘Start New Session’. Meanwhile, the Android user opens the ISL Light app on the mobile device, taps to open more choices in the right up corner and selects ‘Join Session’.
• Session code
When the supporter is given a unique session code, he passes it to the mobile user, which he types in and taps on ‘Join Session’ to connect.
• Text chatting throughout support
They can easily put down the phone when connected, as ISL Light also enables two-way communication with user-friendly text chatting.
Pop-up notifications will keep informing the mobile user of the coming chat content even when they browse away from the ISL Light app.
• Screen sharing vs. remote control
While already available in previous ISL Light apps, remote control over Samsung mobile devices certainly remains active in ISL Light 3.0 (See video on How to control a remote Samsung phone). On the other hand, assisting non-Samsung Android mobile devices has been upgraded with real-time screen sharing. Seeing the screen, even in the view-only context, substantially reduces support time and improves problem troubleshooting.
Screen sharing starts automatically when connected, enabling the supporter to see on the remote Android screen. Nevertheless, the first-time mobile user needs to confirm ISL Light’s screen capturing in order to stream the screen to the supporter, but once confirmed, the pop-up will never appear again.
• Visual pointers
The newly added visual pointer facilitates remote support of the mobile device even further by sending the mobile user a visual clue about what to tap on or where to look at. When the supporter clicks on the shared screen, a hand cursor shows up for about two seconds in the same spot on the remote Android.
• Portrait and landscape
Some applications look and work better in landscape mode and some in portrait. ISL Light enables both, so encourage the Android user to switch freely between them.
• Closing remote access
To end the remote access session, either the supporter or the mobile user can simply click on the obvious ‘X’ button and stop all remote sharing processes. Although the ISL Light app will remain installed on the mobile device (How to uninstall), the supporter will not be able to access it again without having to repeat the first two steps together with the mobile user – start the application and confirm the session code.
You and your mobile clients are welcome to get the latest remote desktop app ISL Light for Android 3.0 from Google Play.