The 2015 uptime finally came out this week! Proud to say, ISL Online has once again proved a smart choice for quick and secure connections to any device in the world. With our SaaS working at an astounding 99.992 percent uptime, the service was intact and globally available 24/7/365 except for 42 minutes of partial service or web downtime across four minor incidents.
Users expect the SaaS app to perform without a hitch, and be accessible anywhere with an Internet connection — from any device. To that end, we are trying our best. Over 300,000 businesses – small, big and international operations, ran over 15 million remote desktop sessions in 2015. While a large part of sessions ran in Europe, Japan, and the USA, ISL Online made its presence stronger also in other countries worldwide. While this gives us enormous pride, we also recognise the importance of providing a stable service; a service that helps users achieve their goals faster as well as increase their productivity.
“Any downtime of the ISL Online service has an immediate effect on many business users and interrupts their remote customer support service,” explains Jure Pompe, CEO of ISL Online. “Users who feel our downtime the strongest are usually big international companies that average between 40,000 and 50,000 remote support sessions per month, which amounts to about 70 sessions per hour.” ISL Online’s CEO concludes: “We are aware of how important it is to provide a quality service, therefore we are committed to the 99.95 percent Service Level Agreement uptime but always strive for even better results.”
2015 SaaS availability
In efforts for consistent high-speed performance and worldwide availability, ISL Online recorded impressive statistics of their SaaS reliability in 2015 – staggering 99.992 percent uptime. This means ISL Online SaaS was globally available 365/24/7 except for 42 minutes, when it was partially down, but never globally down. If the SLA guarantees 99.95 percent uptime or max 4 hours and 23 minutes of downtime in a year, the 2015 statistics greatly exceeded the guaranteed uptime.
In the whole year 2015, ISL Online recorded four minor incidents for a total downtime of about 42 minutes:
• January 15th. About one third of servers in the ISL Online Cloud considerably slowed down for twenty minutes. The sessions running on those servers were immediately switched onto other servers in the cloud, with the overall performance substantially slower.
• March 5th. The webpage http://www.islonline.com was partly down for seven minutes. Users who are used to starting ISL Online services through the web were not able to establish a new session.
• August 12th. The webpage http://www.islonline.com was down for five minutes due to unexpected troubles during backup. Users who are used to starting ISL Online services through the web were not able to establish a new session.
• October 5th. The webpage http://www.islonline.com was partly down for ten minutes. Users who are used to starting ISL Online services through the web were not able to establish a new session.
2010 – 2015 SaaS availability
The ISL Online availability has always been impressive, also when compared to the big players like Amazon at 2.43 hours of downtime in 2014, Google at 4.43 hours, and Microsoft at 39.63 downtime hours (read Cloud Outage Audit for 2014). Our operations team are doing a stellar job of keeping it at 99.95 and higher, whereas the number of hours when the service was down even dropped below one hour between 2011 -2013 and in 2015. Overall, ISL Online service availability is doing great and has been getting even better over the years.
All in all, outages are a simple fact of life. Nevertheless, you have our promise to continue meeting high standards for consistent high-speed performance and worldwide availability.