Today, remote desktop software is an indispensable tool for any technical support team and you can always bet on ISL Online remote desktop – it simply works and will never let you down. Yet another year we are proud to showcase our newest remote desktop technologies at the technical support industry’s most comprehensive and exciting event, HDI 2017 Conference & Expo.

Where? Washington, DC
When? May 9-12
Booth? Booth #526

If you happen to be there, stop by our booth and meet our remote desktop experts.

Our USA Team is Bigger than Ever

We have expanded our operations in the USA and moved our office to the city of Charlotte, North Carolina, to join forces with our new partners located there. Our USA partners are a group of SaaS and electronically distributed software experts who have worked with and for some of the biggest names in the industry. You will get a chance to meet some of them at the HDI 2017 Conference & Expo.

Technical Support at its Best

The HDI 2017 Conference & Expo is the technical support industry’s most comprehensive event. No other IT service and technical support conference provide you with the same quality sessions, keynotes, and networking opportunities.

“At #HDIConf, I’ve learned how to build strong support teams, and how to lead, mentor, and coach.”

Alana DeAngelis

In 1989, HDI became the first professional association created for the technical support industry. Since then, HDI has remained the source for professional development by offering resources to promote organisation-wide success through exceptional customer service. At 150,000-people strong, HDI is a community built by industry peers and leaders which give us the resources, knowledge and drive to be great at what we do.

ISL Online has been attending HDI alongside some of the best players in the industry since 2011. The main reasons for attending the conference are primarily to:

• get an in-depth insight into the latest trends, technologies, and solutions to meet the increasing demands of the tech support industry;
• network and discover indispensable techniques from best-in-class organisations with reach experience;
• apply the latest developments in desktop support, customer experience management, service desk, metrics, and other industry hot topics to our own tech support initiatives;

• to showcase our latest achievements, expand our peer network and make valuable new industry contacts;

“I recommend #HDIConf for insight and strategy, for leadership skills and best practices.”

Neil Gloudemans

Remote Support Solution for Every Business

What ISL Online provides is a cross-platform enterprise remote support solution that lets tech reps efficiently assist attended and unattended remote computers with IT issues through quick access, speedy screen sharing, chat, multi-monitor support, quickly accessible remote system information, a well-organised computer list, mobile apps and more.

Take a look at our video about some of ISL Online’s most basic features: connecting to a remote computer and unattended access to your computer >> ISL Online Tips & Tricks #3 – Basic Remote Desktop

We are aware that the security of remote desktop is of utmost importance to you and your clients, therefore ISL Online comes with strong built-in security mechanisms, verified multiple times by several independent security audits and penetration tests. Learn more about ISL Online security.

Follow our social channels and stay tuned for more action from the N°1 IT service and technical support conference.