Remote desktop software is the linchpin of any IT department, it’s a must-have piece of software if you want to support your clients efficiently. An efficient remote support service, simple to use, yet flexible enough to meet specific needs of your company, can make a difference.
We would be pleased to welcome you at HDI Brazil Conference & Expo to, first of all, present our remote desktop software, and then discuss the level of customisation in order to fit into your corporate branding and workflow. Visit us at our stand S7 at the Sheraton WTC Hotel in Sao Paulo from June 22 – 23. The entrance to the event is free, but you’ll need to register online. To make the best of your visit, book a meeting with our representative in advance.
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Brazil is a big and important market
Brazil is home to some of the biggest ISL Online clients and that makes us very enthusiastic about showcasing at the largest event in Latin America focused on IT services, cloud computing, service desk and customer support. As IDC studies show Brazilian IT industry grows above world average as the quest for digital transformation on the part of corporates tends to boost investments in technology. According to IDC the main drivers in 2017 are projects involving cloud adoption or expansion and internet-of-things deployment.
“Brazil is currently under an ongoing process of migrating from free remote support tools to professional solutions. Companies, especially the bigger ones, are now aware that a professional support team cannot afford the limitations, downtime and unreliability of free tools meant for domestic remote support. Here’s where ISL Online steps in. We’ve been present on Brazilian market since 2008 and we position ourselves among the top remote support providers,” says Marcelo Szeer, Country Manager at ISL Online Brazil and adds: “HDI is always a great opportunity to stay up to date with ITSM market and its trends. It is the right time and place for ISL Online to showcase its powerful desktop support platform. It is our pleasure to welcome IT professionals from across Brazil at our stand to share our experience in the remote desktop support field and advice on how companies can improve their remote support, make it faster, more reliable and boost their support team productivity. So, don’t miss this opportunity, do come over and let’s have a chat over a coffee.”
How do you handle 900 simultaneous remote support sessions?
Well, you obviously need a great IT support team backed by an efficient and reliable remote desktop support tool running in a cloud, which guarantees almost 100% fault tolerance, an active backup, load balancing and a seamless continuation in case of one server downtime.
Alterdata, a big ISL Online client and one of the largest software companies in Brazil, actually handles an incredible 900 remote support sessions simultaneously on their peak days. They first started off with a Corporate Server Licence, installed on one server and then, having seen the growing traffic, they gradually scaled the ISL Online service to a more powerful Private Cloud, a system which combines appealing cloud benefits with independence and control of a dedicated environment. In roughly three years ISL Online software has enabled nation-wide client tech support accounting for a staggering 3 million remote support sessions.
Alterdata reports on a tighter relationship with clients, a huge increase in productivity, reduced support costs and many more benefits. We are proud that ISL Online does make a difference in their case.
Private Cloud vs. Managed Private Cloud
The benefits of cloud services keep attracting companies of all sizes. Public cloud solutions are affordable, scalable, easy to manage and work everywhere. Most of ISL Online small and medium clients go for a SaaS service hosted on ISL Online cloud. It’s easy and comfortable, and essentially, you simply subscribe to something that already works and pay a fee for it. Corporate users, on the other hand, usually prefer a solution that combines appealing cloud benefits with a substantially higher level of privacy, independence and scalability, a Private Cloud. By connecting at least two self-hosted servers together, corporate users can achieve practically the same performance, stability and robustness of the system as otherwise offered by the cloud-based SaaS.
ISL Online is taking the Private Cloud one step further by introducing Managed Private Cloud (MPC) at HDI Brazil. Simply put, MPC is actually a turnkey Private Cloud. A company gets instant access to a secure single tenant remote desktop solution that simply works 24/7/365 without the need to invest in hardware or perform system administration as the ISL Online team manages the private cloud exclusively for a specific organisation. MPC can be built upon any public cloud infrastructure such as AWS or Microsoft Azure, but also offers a private space to host remote desktop sessions. MPC uses practically the same technology as ISL Online Network, the global public cloud that hosts several million remote desktop sessions annually. As such it brings almost 100% fault tolerance, stability, reliability, an active-active backup, clever load balancing and high data security.
If you are interested in any of the above solutions, you are welcome to book a meeting with our representative at HDI Brazil or contact us. We will be glad to answer all of your questions and work out a quote tailored to your company.