Often the easiest and fastest way to provide remote desktop support is to install a remote access agent (ISL AlwayOn) on your client’s computer. This allows the subsequent support sessions to be launched anytime and from anywhere with no interaction required from your client, making the process fast and seamless. However, we still want the end-user to be the decision-making authority when it comes to granting access to their computer. The following steps, which should be performed on the client’s side, will help you configure ISL AlwaysOn in such a way that connection to a computer can only be established with the client’s approval.

How to turn on the notification of incoming connection on the client’s side?
1. Open “ISL AlwaysOn Settings” and select the “Desktop Sharing”

2. Check the “Show notification of incoming connection”

3. Check the “Allow a local user to reject connection” box and set the Default value to “Reject”.

4. Click “Save”.

With the configuration set, when a technician wants to connect to the computer, a client will receive the following prompt:

If the client allows the connection, the technician will be granted access to the remote computer. The remote desktop connection might also be rejected for the following two reasons:

• because the end-user rejected the session
• because the session was automatically rejected due to the end-user’s inactivity.

In this case, the helpdesk technician using ISL Light will receive the following notification.

Remote desktop features you probably didn’t know about
With this blog post we’re starting a series of articles where we’ll highlight the lesser known, yet highly useful features of ISL Online’s products – mostly remote support and remote access.

Remote desktop software has evolved to a point where it has become really easy to connect to a remote computer (attended or unattended) and take control over it in order to solve technical issues. Once you start using remote desktop software, you quickly master the most obvious features like screen sharing, file transfer, audio and video communication, session recording, etc. However, often the less apparent features are the ones that build added value into remote desktop software. ISL Online software offers you a bunch of options and features that are not so evident but are very useful if you want to tailor remote support and remote access tools to your needs.

Stay tuned!! In the following weeks we will introduce more features that might help you make your work even more efficient.