Remotely support iPhone and iPad users via iOS screen sharing

We are proud to present the newest ISL Light for iOS which allows real-time screen sharing in iOS. You can now connect from your Windows, Mac or Linux computer to any iPhone or iPad running on iOS 11 and view the screen of a remote iPhone or iPad device, providing remote support more efficiently than ever.

Download ISL Light for iOS from the App Store

How to share screen on iOS
Here are the few simple steps that an iOS user should follow in order to receive remote support from a technician.

Watch a video

1.Download the app
Download the ISL Light app from the App Store for free.

Download on App Store Badge

 
 

2.Start the app
Run the ISL Light app on your iPhone or iPad.
Tap “Menu” and then tap “Join Session.

Run ISL Light iOS

 

 

 

 

 

 

 

 

 

 

 

3.Join a session
Enter the session code and tap “Join Session” to connect with the remote operator.

Join a session

 

 

 

 

 

 

 

 

 

 

 

 

4.Open Control Centre
Swipe up Control Centre and long-press on the “Screen Recording” button.
To add Screen Recording button to Control Centre follow the next steps:

  • Go to Settings and select Control Centre
  • Tap Customise Controls
  • Tap  “+” next to Screen Recording

Open Control Centre on iPhone

 

 

 

 

 

 

 

 

 

 

 

 

5.Share your screen
Select the “ISL Light” and tap “Start Broadcast”.

Share iPhone Screen

 

 

 

 

 

 

 

 

 

 

 

 

6.Receive remote support
The help desk technician can now view the screen of your iPhone or iPad in real-time and can troubleshoot issues faster.

iOS Screen Sharing

 

 

 

 

 

 

 

 

 

To stop screen sharing, go to Control Centre and tap the Screen Recording button.

Please find a detailed description of the release in the Release Notes.

A 360° remote support app
ISL Light iOS is a remote desktop app for iOS mobile devices, which allows a 360° technical remote support. Not only can a tech rep offer remote support to iOS users, they can also use their iPhone or iPad to efficiently assist attended and unattended remote computers with IT issues.

In this post, we are focusing on supporting iOS users, so here’s a glance through other app features (besides iOS screen sharing). With ISL Light iOS you can:

  • Securely access any iOS device via WiFi/3G/LTE
  • View the screen of a remote iPhone or iPad in real-time
  • Retrieve remote system information (CPU, RAM, battery, etc.)
  • Text-chat with a remote user
  • Record a remote support session
  • Troubleshoot and resolve issues at customer’s site

Download ISL Light for iOS from the App Store

 

This entry was posted in iOS, New release and tagged , , , , , , , , , . Bookmark the permalink.

One Response to Remotely support iPhone and iPad users via iOS screen sharing

  1. So ISl light is launched. This is a great feature. iPhone is expanding, updating and modifying every moment. Glad to read this post. Very interesting and helpful.

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