We are proud to announce that ISL Online has been awarded the badge for Best Ease of Use 2019 in the remote support category from Capterra, the world’s leading software review platform. Capterra, a Gartner-owned platform, once a year synthesizes reviews in a given software category to recognize the most highly-rated products by users.
First of all, we want to thank all of our trusted clients who have shared their experiences with ISL Light remote desktop software on Capterra’s site. Reviewers have given ISL Light an average of 4.5 out of 5 stars on ease of use and customer service.
Here’s a quick glance of some of their comments:
»Extremely easy to use, versatile and scalable – ISL Online can handle any company from the smallest to the largest. The wide range of products ensures every area of support is covered. I love working with this software!«
»The ability for our technical team to quickly remote onto customers’ computers to provide technical support with minimal fuss was great. It’s easy for our customers to join the session, either by visiting our or ISL Online’s website or simply by receiving an email invitation.«
»This remote control product is very easy to use. I have used it for many years and prefer it to other products I have used for a similar purpose.«
»I came to ISL Online some years ago searching for a tool for my MSP company. Needed security with simplicity and reliability. The support is excellent and swift – whatever hour of the day or night. This is the tool I cannot and will not do without!«
»We have integrated it into our own software solution. This is very easy with ISL Online. When a customer asks us for technical assistance, our helpdesk simply provides a code to the customer to join the remote support session. That’s it! We can help customers much faster now.«
»We are happy to read every ISL Light review posted on Capterra and other review sites. It’s the sharp feedback from our reviewers that helps us innovate and improve our product continuously,« explains Jure Pompe, CEO at ISL Online and goes on: »At the same time, reviewers give remote support software buyers a valuable insight on our product and help them make informed purchase decisions.«
Building a secure and at the same time user-friendly software is one of the biggest challenges faced by software development teams, so earning the Best Ease of Use badge is great recognition for us and a convincing motivation to keep our focus on creating a positive user experience also in the future.
If you’re using ISL Light Remote Desktop software you’re welcome to write a short review. We will be happy to read it!
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The Capterra “Best” awards are determined by the subjective opinions of individual end-user customers based on their own experiences, the number and timing of published reviews on Gartner’s digital sites (Capterra.com, SoftwareAdvice.com, and GetApp.com) and review ratings for a given product in the category and are not intended in any way to represent the views of Gartner or its affiliates.