ISL Online named FrontRunner for Remote Support Software

We are excited to announce that we have been named a FrontRunner for Remote Support Software by Software Advice, a Gartner company. According to ratings from real software users ISL Online was ranked ahead of Teamviewer and many other well-known remote support software products for usability and customer satisfaction.  

ISL Online ranks among top three remote support providers for Usability and top four for Customer satisfaction. The Usability score is a weighted average of end-user ratings on Functionality and Ease of use. The customer satisfaction score is a weighted average of Value for money, Likelihood to recommend and Customers support.

“We know that only products that earn top user ratings make the cut as FrontRunners. We are very proud that our customers recognize the quality of our service and the hard work behind it. Feedback from our customers is extremely important in helping us develop ISL Light remote support in the right direction, adapting and updating its features to meet the changing needs of today’s flexible business environments,” says Jure Pompe, CEO of ISL Online.

Making an informed decision based on real user experience

FrontRunners is a program designed to help businesses, especially smaller ones, better evaluate the benefits of software and figure out which solution might be best for their business.

FrontRunners evaluated ISL Online along with 51 other remote support solutions but only those with the best end-user reviews and product data made the list. To date, ISL Online has received 257 reviews and earned a total of 4.74 out of 5 stars.

See the full FrontRunners quadrant

ISL Online among top remote support companies of 2021 according to

Recently, ISL Online was named the best remote support software by Their research team conducted a 40-hour evaluation of over 70 solutions. The research experts evaluated systems with essential features and robust reporting capabilities and selected the 15 winning solutions.

Read more

In another in-depth review, examined 125+ IT management software and selected the best providers based on three main criteria: the software’s features, alert and notification options, and reports available for analysis. ISL Light was among the cherries in the selection.

About ISL Online

ISL Online is a remote support solution for virtually all industries, including healthcare, information technology, universities, government and banking. The software is used by IT professionals from around the world who describe it as a very easy to use and reliable product. Key features include screen sharing, user management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN and RDP routing. ISL Online is an established and experienced vendor that has been providing remote support services since 2001.

About Software Advice

Software Advice is the leading online service for businesses navigating the software selection process. Advisors provide free, personalized software recommendations, helping companies of all sizes find products that meet their business needs. Software Advice also features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company. For more information, visit

Disclaimer: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

About reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. was founded in 2015 and formerly known as Review Squirrel. To learn more, visit

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