If you use remote desktop software to connect to remote computers, then you probably know that one of the most important features is the simplicity of establishing the connection, especially when you are dealing with a non-technical client on the other side. That’s why in this blog post we are going to show you not one, but seven simple ways to connect to any remote computer in just a few seconds.
Connecting to a remote client needs to be very simple and straightforward so that you can see the remote screen and resolve the technical issue as quickly as possible.
How is the connection established?
Before we look at how to connect to a remote computer using ISL Light Remote Desktop software, let us briefly explain how the remote connection is made.
Regardless of which way you choose, the basic requirements for establishing a connection between two remote computers over the Internet are always the same. Both computers must be running a piece of remote desktop software, either as an ad-hoc executable or as an installed program. One side (operator) authenticates itself with the appropriate credentials and then generates a session code or selects a computer from a list of computers to connect to. The other side (client) must use the generated session code to connect to the operator’s session, or have an agent installed that grants access to the operator.
How to connect to a remote computer
First, open ISL Light and log in to see what options are available for connecting to a remote computer. If you don’t have ISL Light yet, you can download it here and try a fully functional version for 15 days for free.
When you start a new session, you will receive a unique session code. Click on the code and you will see several options. You can share the code with your client, which they will have to type in, or send them the link, which they will have to click on.
1. Join via App
In this case, ask your client to download and run ISL Light Client. There they have to enter the session code. You can copy the session code and paste it into a live chat or tell it to your client on the phone.
If this is the preferred way to start a remote desktop session, advise your client to save ISL Light Client to their desktop so they can easily find it the next time they need support. To get support for mobile devices, ask your client to install the ISL Light app on their mobile device to join the support session.
2. Join via Website
Instead of asking your client to download the ISL Light client, you can instruct them to navigate to the ISL Online website and enter the session code there.
Since your clients are probably more familiar with your website, you can set up a similar text box on your website and have your clients join a remote support session directly from there.
3. Join via Email or Link
To avoid entering the session code, you can share a link with your customer instead. You can copy the URL and share it via live chat, or you can send a pre-written email invitation to your client. When the client clicks the invitation link, the ISL Light Client app is downloaded and the support session starts automatically.
4. Join via Live Chat
With ISL Online license, you get live chat software in addition to remote desktop software. You can add a live chat to your website and offer a very efficient support channel to your customers. Once you are in a live chat with your customer, you can extend your text chat to a remote control session by clicking the Remote Desktop button. As in the previous example, the customer downloads the ISL Light Client app and the support session starts automatically.
5. Set unattended access
If you return to ISL Light and click on the Computers tab, you will see that it also provides unattended access, which essentially allows you to add computers to your list in ISL Light and connect to them without the client having to intervene, but simply entering a predefined password. You can add an unlimited number of remote computers to your list and access them on demand.
To set up permanent access, you need to install a remote access agent on any Windows, Mac, or Linux computer and set up an access password.
How to set up unattended access
6. Connect via RDP/SSH
If you need to use Windows Remote Desktop or Secure Shell (SSH) over the Internet, you should never allow open RDP or SSH connections. ISL Online allows you to make secure RDP or SSH connections between your PC and a remote desktop without compromising your network by changing your firewall or using a VPN.
7. Branded access point
The most unique way to initiate a new ISL Light session, and also the one most appreciated by those seeking a consistent corporate image, is to create your own branded access point. This is a web page (here is an example) whose sole purpose is to join the ISL Light session. You can customise it to your look and feel, add your logo, links and colours. You can use this page as an entry page for both your technicians and your customers.
We have covered some of the simplest ways to connect to a remote computer. Now you can decide what works best for you and your clients.