Search Results for: isl pronto

ISL Pronto Integration Tips and Tricks, part II

Arthur C. Clarke stated that any sufficiently advanced technology is indistinguishable from magic. One option is to leave it at that “magic level”, but if possible, it is always fun to learn how some magic tricks are performed, right?

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Instant messenger and live chat software ISL Pronto certified by OPSWAT

The live chat and instant messaging software ISL Pronto is officially certified under the OPSWAT firewall and network appliances operability criteria. Firewalls may now have a “rule set” that says “allow/disallow XLAB ISL Pronto.

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ISL Pronto Integration Tips and Tricks

Time for another post with short & sweet tricks that answer the questions about ISL Online (in this case ISL Pronto) you never knew you wanted to ask, but will be glad to know the answer! This is not one … Continue reading

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Video tutorials for ISL Pronto’ live chat

Since I’ve recently posted some articles on ISL Pronto on this blog, many of you have been in contact with our support guys for extra information. Afterall, is one user manual enough for ISL Pronto enthusiasts? 😉

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ISL Online’s 2017 Year in Review

A great deal has happened in 2017. We’d like to take a special opportunity to look back on all things we have learned and achieved over the last twelve months and present it to you in this “Year in review” … Continue reading

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ISL Online Gets a Complete Makeover in ISL Conference Proxy 4.3

We are proud to announce the release of ISL Conference Proxy 4.3 for Windows and Linux with server-side modules for remote desktop and other collaborative services. ISL Online built a lot of value into the new version of the ISL … Continue reading

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ISL Online Showcasing at GITEX

For the fifth year in a row, ISL Online is exhibiting its Enterprise Remote Desktop solutions at Dubai’s GITEX Technology Week, the number 1 technology event in the MEASA region with 139,000+ ICT professionals from 144 countries. You are welcome … Continue reading

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ISL Online User Story IX: Presentation gone wrong

In our company we care very much about the collaboration with our customers, many of them are abroad and we have online meetings with them, sometimes we also need to provide remote customer support for our products. For all this, … Continue reading

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ISL Online User Story VIII: Once upon a time

Once upon a time, in a land, far, far away a bunch of guys started developing a product of their lifetime. I first met them and their products in early 2007 and have been using them (their products, not the … Continue reading

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ISL Online Donates Web Collaboration Free to Japanese

Seeing Japan’s massive earthquake, tsunami, and now the unpredictable nuclear situation in Fukushima, ISL Online has decided to offer their web collaboration services free of charge for two months to every person and every company in Japan. The ISL Online … Continue reading

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Web-enable your event with ISL Groop TV

Ever since last month’s first studio appearance when recording a pilot for a new TV talk show Trikotnik (Eng. Triangle), a certain hype has been surrounding ISL Groop also in the world outside IT. But we are not talking about … Continue reading

Posted in ISL Groop, ISL Groop TV, online meeting, Uncategorized, web conferencing | Tagged , , , , , , , , | 1 Comment

How Effective Your Online Customer Service Really Is

In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading

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Do Your Customers Speak a Different Language? Choose Live Chat with Automated Translations

“¡hola”, “Pozdravljeni”, “你好” … How often do you have troubles understanding and assisting your international customers? While finding a local partner might be the best solution for high priority markets, offering a live chat customer service with high quality automated … Continue reading

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Telework Isn’t for Everyone

Are you green for telework? Take this 3-minute survey to evaluate your eligibility for telework. I have qualified as one and supposedly could save $1875 and about a ton of pollutants dispersed by car a year if teleworked full-time, and … Continue reading

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