Author Archives: barbaraisl
PC Pro: 4 out of 5 stars and a recommended badge for ISL Online
According to PC Pro, the UK’s leading monthly IT magazine, ISL Online is an easy-to-manage remote desktop software that offers tight access security and great mobile support. In an independent review, the experts on the PC Pro editorial team gave … Continue reading
Posted in Awards
Tagged comparison test, independent test, isl light, PC Pro, product review, product test, review
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The History of Remote Work and How IT Remote Support Tools Can Help
Remote work has taken the world by storm and it shows no signs of slowing down. In any case, most organisations are finding it increasingly relevant to let their employees work from home. As the need to work from anywhere … Continue reading
Posted in remote work, work from home
Tagged benefits of remote work, byod, features, history, remote access, remote desktop, remote support, remote work, work from home
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A big car dealership group saves 2000 man-hour per year with ISL Online
Grupo Fame has more than 50 car dealerships spread across Michoacán, Querétaro and Mexico City in Mexico. The leading car dealership needed a solution that would enable it to provide immediate and efficient support to all users in the organization … Continue reading
Posted in User story
Tagged case study, covid, grupo fame, isl online, mexico, success story, unattended access, user feedback
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ISL Online was not compromised by the recent VSA Security Incident
We are receiving many questions about the recent cyberattack that affected some Kaseya customers on July 2, 2021. We fully understand your concern and realize that with every incident like this, the importance of cybersecurity comes to the fore. We … Continue reading
How to Access a Remote Computer as an Administrator with ISL Online
What do you do if you want to help a remote user who is logged on to a Windows computer with a non-admin account, and you need to perform administrative activities on the remote device? You need remote access software … Continue reading
ISL Online is the Best Overall Remote Desktop Software according to Investopedia
We are super excited to announce that ISL Online has been ranked as the best overall remote desktop software of 2021 by Investopedia! The Investopedia team picked ISL Online as the winning remote desktop software because of its ease of … Continue reading
Uptime 2020: ISL Online remote desktop services guarantee four-nines of availability
In 2020 ISL Online performed at an outstanding 99.9922% uptime. In times when we have witnessed a soaring demand for connectivity and the importance of services running without interruptions was greater than ever, ISL Online delivered reliable and secure remote … Continue reading
Posted in uptime
Tagged downtime, downtime 2020, high-availability, ISL Online network, remote desktop services, service availability, SLA, uptime, uptime 2020
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How important is professional remote support software during lockdown?
According to Matic Nartnik, system administrator at the University of Ljubljana, remote support software ISL Online “was a lifesaver during the Coronavirus lockdown.” When his team and all the university’s staff, professors and office workers had to switch to working … Continue reading
5 ways to build team culture in a remote work environment
The coronavirus pandemic has brought unforeseen circumstances across various aspects of society. Among all others, also enterprises had to adapt to the new normal. To do their part in curbing the growing number of confirmed cases, organizations have resorted to … Continue reading
Posted in remote work
Tagged coronavirus, covid-19, guide, isl light, remote access, remote support, remote work, remote work software, security, team culture, work from home
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Konica Minolta provides its channel sales partners with ISL Online remote desktop solution
Konica Minolta has been providing remote support to its direct customers for years. They solve 80% of all issues remotely with ISL Online. More than 70,000 remote sessions were held in 2019 alone. Based on this vast positive experience, Konica … Continue reading
Posted in User story
Tagged case study, channel sales, customers feedback, customisation, integration, Konica Minolta, OEM, remote access, remote support
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Get App names ISL Light the N°1 category leader for remote support
We are delighted to announce that Gartner’s GetApp ranked ISL Online as the number one leader in the Remote Support Software category. ISL Online earned the first place ahead of all other remote support providers as a result of the … Continue reading
Updated ISL Light brings upgraded multi-monitor support and many other improvements
ISL Light provides a powerful remote support and remote access tool. With the latest release we have provided an improved multi-monitor support feature, which now allows you to see remote monitors in separate windows and easily toggle between them. Enhancements … Continue reading
Posted in ISL Light Release
Tagged features, ISL Light 4, multi-monitor, multi-window, New release, remote access, remote support
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ISL Light Remote Desktop Recognized as Remote Support Software with Great User Experience by Gartner Digital Markets and other B2B Review Platforms
ISL Online is the proud recipient of Gartner Digital Markets Best Ease of Use badge 2020. Out of several hundred software products, for the second year in a row, verified reviewers recognized ISL Online software as impactful to their business. … Continue reading
How to Get Ready for Remote Work
If you come to a point where you can’t come to the office for a period of time, you should prepare yourself in advance. Put in place a structure that will enable you and your team to stay connected, and … Continue reading
ISL Online remote desktop services: 99.9846% uptime in 2019
Performing at an excellent 99.9846% uptime in 2019, ISL Online, once again, delivered a high degree of reliability for businesses using their remote desktop software as a service. ISL Online’s public cloud, which consists of over 90 servers worldwide, hosted … Continue reading
ISL Online receives the highest score in the c’t independent remote desktop software review
In its independent remote support software review, c’t magazine, the computer magazine with the most subscribers in Europe gives the highest score to ISL Online. The c’t journalist, Jan Schüßler, points out its ease of use and rich functionalities: »Connection … Continue reading
ISL Online expands remote control to LG Android devices
We have released the add-on for ISL Light Remote Desktop app for Android. You are now able to remotely control an LG smartphone or tablet from your PC or Mac and provide efficient technical support to mobile device users.
