Author Archives: Barbara Viskovic
Basic guidelines for securing your remote desktop sessions
Security is extremely important when it comes to remote desktop software. To achieve the highest level of security for your remote desktop sessions, you need to ensure protection at multiple levels: the software itself, network, server, and client side. In … Continue reading
Can remote work prevent employee resignation?
Experts point out the economic trend of people leaving their jobs on a massive scale, especially since the onset of pandemics, a phenomenon known as the Great Resignation. After a long period of working from home, many people have decided … Continue reading
Posted in Resourceful
Tagged great resignation, help desk, help desk performance, isl online, pwc, remote support, remote work, survey
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7 simple ways to connect to a remote computer
If you use remote desktop software to connect to remote computers, then you probably know that one of the most important features is the simplicity of establishing the connection, especially when you are dealing with a non-technical client on the … Continue reading
The key performance metrics you should know about if you work in tech support
It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading
Posted in customer service, Resourceful
Tagged customer satisfaction, customer service, guide, help desk, isl light, ISL Pronto, KPI, live chat, metrics, remote support software
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Using remote support to optimize a shift-left customer service strategy
The customer service industry is changing. Learn how companies are adopting the shift-left strategy to optimize customer service and the key role remote support software plays. The adoption of the shift-left strategy began when the testing process was moved to … Continue reading
How to choose the best remote support software for your business?
When thinking about your everyday business tools, you need to do your research and not settle for anything but the best. If you search the Internet for remote desktop software, you will find numerous solutions. But which one is the … Continue reading
Visit ISL Online at SITS 2022
After a standstill of over two years, we are thrilled to announce that ISL Online will be exhibiting live at SITS 2022, Europe’s leading event for ITSM, service desk and IT support professionals. We can’t wait to meet you in … Continue reading
Posted in SITS, trade show
Tagged IT support, ITSM, remote desktop software, remote support software, SITS, trade show
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A guide to remote desktop services in a Managed Private Cloud (MPC)
In recent years, we have seen an uplift in demand for managed private cloud services, particularly in large enterprises and corporations. These companies are typically not keen to share cloud resources with other organizations. In this case, your resources and … Continue reading
Gartner Digital Markets recognises ISL Light as a top remote support software
Capterra, a Gartner company, and an established software review and recommendation engine, has featured ISL Light in the flagship reports of Gartner Digital Markets (Capterra, Software Advice, and GetApp) for Remote Support Software. These reports are independent assessments that evaluate … Continue reading
Posted in Awards
Tagged award, Capterra, gartner digital markets, getapp, remote support software, Software Advice, user reviews, write a review
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TechRadar gives ISL Online remote access software 4 out of 5 stars
According to TechRadar, the largest news and review site in the UK, ISL Online is “a great solution for businesses both big and small, featuring cross-platform support, intuitive remote access tools, and multiple subscription options.”
Posted in Awards
Tagged 4 stars, isl online, product test, remote access, review, techradar
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ISL Online year in review: a look back on milestones made in 2021
The year 2021 was an eventful one, and worth taking a look at. Not only has it brought to light the need for advanced attention to IT security, it also stirred up the continued uptake of remote support software. As … Continue reading
ISL Online achieves its best uptime to date, 99.9958%
In 2021, ISL Online achieved its all-time best uptime, an impressive 99.9958%! ISL Online’s public cloud, consisting of 100+ servers worldwide, hosted millions of remote support and remote access sessions with a cumulative downtime of only 22 minutes during the … Continue reading
ISL Online is not affected by Log4Shell vulnerability
Researchers have discovered a critical vulnerability (CVE-2021-44228, CVE-2021-45046) in the Apache Log4j library that affects millions of applications. We would like to assure all our users that ISL Online software does not use Log4j and IS NOT affected by the … Continue reading
Posted in security
Tagged apache, CVE-2021-44228, incident, isl light, java, Log4j, log4shell, security
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Red Dot Award for Interface and User Experience Design Goes to ISL Online
We are excited to share the news that ISL Online remote desktop software has won the prestigious Red Dot Award for Brands & Communication Design in the Interface and User Experience Design category. This is like winning an Oscar in … Continue reading
Posted in Awards
Tagged award, design, isl light, isl online, Red Dot, remote desktop software, user experience, user interface, UX
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PC Pro: 4 out of 5 stars and a recommended badge for ISL Online
According to PC Pro, the UK’s leading monthly IT magazine, ISL Online is an easy-to-manage remote desktop software that offers tight access security and great mobile support. In an independent review, the experts on the PC Pro editorial team gave … Continue reading
Posted in Awards
Tagged comparison test, independent test, isl light, PC Pro, product review, product test, review
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The History of Remote Work and How IT Remote Support Tools Can Help
Remote work has taken the world by storm and it shows no signs of slowing down. In any case, most organisations are finding it increasingly relevant to let their employees work from home. As the need to work from anywhere … Continue reading
Posted in remote work, work from home
Tagged benefits of remote work, byod, features, history, remote access, remote desktop, remote support, remote work, work from home
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A big car dealership group saves 2000 man-hour per year with ISL Online
Grupo Fame has more than 50 car dealerships spread across Michoacán, Querétaro and Mexico City in Mexico. The leading car dealership needed a solution that would enable it to provide immediate and efficient support to all users in the organization … Continue reading
Posted in User story
Tagged case study, covid, grupo fame, isl online, mexico, success story, unattended access, user feedback
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ISL Online was not compromised by the recent VSA Security Incident
We are receiving many questions about the recent cyberattack that affected some Kaseya customers on July 2, 2021. We fully understand your concern and realize that with every incident like this, the importance of cybersecurity comes to the fore. We … Continue reading
How to Access a Remote Computer as an Administrator with ISL Online
What do you do if you want to help a remote user who is logged on to a Windows computer with a non-admin account, and you need to perform administrative activities on the remote device? You need remote access software … Continue reading
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