Author Archives: barbaraisl
All you need to know to offer great remote support with ISL Online
If you’re a fresh ISL Online user, with a trial or a prepaid license, this one is for you. In this post, we’ll take a quick glance at ISL Light basics and pay attention to some of the useful features … Continue reading
Posted in ISL Online Guide, Tips & Tricks
Tagged administrative mode, clipboard, computer management, computer sharing, customisation, download, download isl light, getting started, How to, Instructions, ISL Light 4, ISL Light guide, licensing, PPU, remote support, remote support software, teamwork, unattended remote access, write a review
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ISL Online Wins »Best Ease of Use« Badge from Capterra
We are proud to announce that ISL Online has been awarded the badge for Best Ease of Use 2019 in the remote support category from Capterra, the world’s leading software review platform. Capterra, a Gartner-owned platform, once a year synthesizes … Continue reading
Posted in Awards, Remote support
Tagged award, Capterra, customer service, ease of use, easy to use, gartner, references, remote desktop, remote support, reviews, user experience, user feedback, UX
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ISL Online Partners with Microsoft Japan and SB C&S to Provide Azure-Based Managed Private Cloud Solution for Remote Access to Ease the Adoption of Telework in Japan
ISL Online, in cooperation with their long-time business partner OceanBridge Co., Ltd., established a new partnership with Microsoft Japan and SB C&S (former SoftBank C&S) to offer their secure remote desktop and remote access services as a private cloud hosted … Continue reading
Posted in Business, japan
Tagged azure, business partnership, japan, managed private cloud, microsoft azure, microsoft japan, mpc, remote access, remote support, SB C&S, softbank C&S, telework
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18 remote desktop security measures you need to know about
You’re an IT supporter and you’re using remote desktop software to offer remote support to your customers. Use the below checklist to see how secure is the remote desktop tool you use. Is it secure like a fort or should … Continue reading
ISL Online performs at 99.9852% uptime in 2018
ISL Online, also in 2018, delivered an enviable 99.9852% uptime and has yet again proven that a consistent and strong uptime is the lifeblood of an effective remote desktop service. Without a single major incident in the past year, ISL … Continue reading
How the end of CeBIT reminded us of the remote desktop technology beginnings?
No more CeBIT. Sounds strange, right? Well, actually it didn’t come as a surprise, we have all seen CeBIT fade away into a shadow of itself during the last ten years, but nevertheless, it’s not easy to grasp the idea … Continue reading
Posted in cebit, CeBIT Memories, trade show
Tagged cebit, cebit 2005, exhibition, history, isl light, netviewer, ntr global, remote desktop, remote support
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Advanced use of tunnelling protocols through ISL Online
ISL Online’s tunnelling technology is a powerful feature which, besides giving you the possibility to establish a secure RDP connection to a Windows computer in a remote network, also provides you with a few other advantages. You can create a … Continue reading
Posted in RDP, Tunnelling
Tagged ISL AlwaysOn, ISL Light 4, jump box, RDP, remote access, remote desktop, route rdp, tunneling, tunnelling technology, tunnels, unattended remote access
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How to secure an RDP connection without VPN?
Route it via ISL Online remote desktop software! The latest ISL Light allows you to use RDP access to Windows computers running in the remote network without VPN tunneling or making any firewall changes. Instead, you can now route the … Continue reading
Posted in ISL Light, RDP
Tagged aon, ISL AlwaysOn, isl light, microsoft remote desktop, New release, RDP, remote access, remote desktop protocol, route rdp, secure rdp, tunneling, vpn
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ISL Online listed first in the PC Pro remote support software review
ISL Online has been listed as a leading product in the latest PC Pro review of remote support software, earning 5 out of 5 starts and receiving the “ITPro Editor’s Choice” badge.
Visit ISL Online at SDI in Mexico and transform your tech support
(versión en español debajo) This is the third year in a row that ISL Online will showcase at the SDI Mexico on 20th September. It is a great opportunity to discuss the potential pitfalls in the support process and talk … Continue reading
Posted in ITC event, LATAM, Showcasing
Tagged business meetings, enterprise remote desktop, HD Latinoamerica, isl online, LATAM, mexico, mpc, references, remote support, SDI18MX, SDIMX, tradeshow
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Meet ISL Online at Pharmed & Healthcare tradeshow in Vietnam
ISL Online will attend the Pharmed & Healthcare tradeshow in Vietnam in September. ISL Online will present its state-of-the-art remote desktop software, focusing on the Managed Private Cloud product which enables full control and complete privacy of sensitive medical data. … Continue reading
Posted in Asian market, ITC event
Tagged business remote support, healthcare, hipaa, IT support, medical, mpc, Pharmedi, remote desktop software, tradeshow, Vietnam
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Remotely support Android TV with ISL Light app
Our latest ISL Light for Android release includes support for Android TV. This means you can remotely connect to an Android TV box with ISL Online remote desktop software, view the Android TV interface and make annotations to point out … Continue reading
Posted in Android, New release
Tagged android, android app, android tv, ISL Light for Android, remote support, Remote support for Android TV
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Mitsubishi Chemical Systems trusts ISL Online remote desktop to support 32,000 employees of Mitsubishi Chemical Holdings Group
Mitsubishi Chemical Systems (MCS) provides comprehensive IT technical services to about 100 companies of Mitsubishi Chemical Holdings Group (MCHG) located in Japan and in overseas countries of Asia-Pacific region. To promptly support 32,000 employees, they count on ISL Online remote … Continue reading
Posted in User story
Tagged case study, corporate server license, customer story, helpdesk, history report, intranet, japan, japanese market, licensing, mitsubishi, mitsubishi chemical holdings group, mitsubishi chemical systems, remote desktop software, remote support, session report, user interview, vpn
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How to customise your remote desktop app for Android
ISL Light, a remote desktop app for Android, now offers advanced customisation which allows you to tailor the app to your specifications in order to best serve your business’ needs. By using predefined customisation files you can change graphical elements, … Continue reading
Singtel uses ISL Online software to offer efficient remote support in a low bandwidth environment to their clients at the sea
Singtel, the largest mobile network operator in Singapore, approached ISL Online after hearing a presentation of the remote desktop software their CEO gave on the stage at CommunicAsia event in Singapore. Their request was clear – they needed a snappier … Continue reading
Meet ISL Online in Singapore at ConnectTechAsia
ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, will exhibit its technology at ConnectTechAsia: the largest B2B ICT event in Asia-Pacific region. ISL Online will … Continue reading
ISL Online expands its business network in Japan and launches new remote desktop brands at Japan IT Week
ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, has launched a newly branded remote support and remote access software on the Japanese market. This is … Continue reading
How will GDPR change remote desktop services?
On 25th May the General Data Protection Regulation (GDPR) will take effect. At ISL Online we have revamped our privacy policy in order to comply with the new set of rules, and more importantly, to give you an even more … Continue reading
Remotely support iPhone and iPad users via iOS screen sharing
We are proud to present the newest ISL Light for iOS which allows real-time screen sharing in iOS. You can now connect from your Windows, Mac or Linux computer to any iPhone or iPad running on iOS 11 and view … Continue reading
Posted in iOS, New release
Tagged iOS, ios app, ios screen sharing, ios support, ipad support, iphone support, isl light ios, mobile app, mobile device support, remote support
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