Author Archives: Barbara Viskovic

We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.

Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands … Continue reading

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Using remote support to optimize a shift-left customer service strategy

The customer service industry is changing. Learn how companies are adopting the shift-left strategy to optimize customer service and the key role remote support software plays. The adoption of the shift-left strategy began when the testing process was moved to … Continue reading

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How to choose the best remote support software for your business?

When thinking about your everyday business tools, you need to do your research and not settle for anything but the best. If you search the Internet for remote desktop software, you will find numerous solutions. But which one is the … Continue reading

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Visit ISL Online at SITS 2022

After a standstill of over two years, we are thrilled to announce that ISL Online will be exhibiting live at SITS 2022, Europe’s leading event for ITSM, service desk and IT support professionals. We can’t wait to meet you in … Continue reading

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A guide to remote desktop services in a Managed Private Cloud (MPC)

In recent years, we have seen an uplift in demand for managed private cloud services, particularly in large enterprises and corporations. These companies are typically not keen to share cloud resources with other organizations. In this case, your resources and … Continue reading

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Gartner Digital Markets recognises ISL Light as a top remote support software

Capterra, a Gartner company, and an established software review and recommendation engine, has featured ISL Light in the flagship reports of Gartner Digital Markets (Capterra, Software Advice, and GetApp) for Remote Support Software. These reports are independent assessments that evaluate … Continue reading

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TechRadar gives ISL Online remote access software 4 out of 5 stars

According to TechRadar, the largest news and review site in the UK, ISL Online is “a great solution for businesses both big and small, featuring cross-platform support, intuitive remote access tools, and multiple subscription options.”

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ISL Online year in review: a look back on milestones made in 2021

The year 2021 was an eventful one, and worth taking a look at. Not only has it brought to light the need for advanced attention to IT security, it also stirred up the continued uptake of remote support software. As … Continue reading

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ISL Online achieves its best uptime to date, 99.9958%

In 2021, ISL Online achieved its all-time best uptime, an impressive 99.9958%! ISL Online’s public cloud, consisting of 100+ servers worldwide, hosted millions of remote support and remote access sessions with a cumulative downtime of only 22 minutes during the … Continue reading

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ISL Online is not affected by Log4Shell vulnerability

Researchers have discovered a critical vulnerability (CVE-2021-44228, CVE-2021-45046) in the Apache Log4j library that affects millions of applications. We would like to assure all our users that ISL Online software does not use Log4j and IS NOT affected by the … Continue reading

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Red Dot Award for Interface and User Experience Design Goes to ISL Online

We are excited to share the news that ISL Online remote desktop software has won the prestigious Red Dot Award for Brands & Communication Design in the Interface and User Experience Design category. This is like winning an Oscar in … Continue reading

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PC Pro: 4 out of 5 stars and a recommended badge for ISL Online

According to PC Pro, the UK’s leading monthly IT magazine, ISL Online is an easy-to-manage remote desktop software that offers tight access security and great mobile support. In an independent review, the experts on the PC Pro editorial team gave … Continue reading

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The History of Remote Work and How IT Remote Support Tools Can Help

Remote work has taken the world by storm and it shows no signs of slowing down. In any case, most organisations are finding it increasingly relevant to let their employees work from home. As the need to work from anywhere … Continue reading

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A big car dealership group saves 2000 man-hour per year with ISL Online

Grupo Fame has more than 50 car dealerships spread across Michoacán, Querétaro and Mexico City in Mexico. The leading car dealership needed a solution that would enable it to provide immediate and efficient support to all users in the organization … Continue reading

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ISL Online was not compromised by the recent VSA Security Incident

We are receiving many questions about the recent cyberattack that affected some Kaseya customers on July 2, 2021. We fully understand your concern and realize that with every incident like this, the importance of cybersecurity comes to the fore. We … Continue reading

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How to Access a Remote Computer as an Administrator with ISL Online

What do you do if you want to help a remote user who is logged on to a Windows computer with a non-admin account, and you need to perform administrative activities on the remote device? You need remote access software … Continue reading

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ISL Online is the Best Overall Remote Desktop Software according to Investopedia

We are super excited to announce that ISL Online has been ranked as the best overall remote desktop software of 2021 by Investopedia! The Investopedia team picked ISL Online as the winning remote desktop software because of its ease of … Continue reading

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ISL Online named FrontRunner for Remote Support Software

We are excited to announce that we have been named a FrontRunner for Remote Support Software by Software Advice, a Gartner company. According to ratings from real software users ISL Online was ranked ahead of Teamviewer and many other well-known … Continue reading

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Uptime 2020: ISL Online remote desktop services guarantee four-nines of availability

In 2020 ISL Online performed at an outstanding 99.9922% uptime. In times when we have witnessed a soaring demand for connectivity and the importance of services running without interruptions was greater than ever, ISL Online delivered reliable and secure remote … Continue reading

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How important is professional remote support software during lockdown?

According to Matic Nartnik, system administrator at the University of Ljubljana, remote support software ISL Online “was a lifesaver during the Coronavirus lockdown.” When his team and all the university’s staff, professors and office workers had to switch to working … Continue reading

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