Author Archives: barbaraisl

Remotely support iPhone and iPad users via iOS screen sharing

We are proud to present the newest ISL Light for iOS which allows real-time screen sharing in iOS. You can now connect from your Windows, Mac or Linux computer to any iPhone or iPad running on iOS 11 and view … Continue reading

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EasySecure: We wanted a future-proof and no-nonsense solution to provide efficient remote support

EasySecure have tried different remote support tools, including leading market providers, but they have found their peace with ISL Online remote desktop. We have reached out to Chester Vliegenthart from EasySecure to share their experience. In his words, ISL Online … Continue reading

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ISL Light 4.4: Major update brings improved grouping and sharing of remote computers and much more

This week we have seen a major release of ISL Light which comes with over 40 new features and improvements to your favourite remote desktop tool. This includes the improved grouping and sharing feature, which now allows setting different permissions … Continue reading

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Connect to a remote computer from ISL Light

The new version of ISL AlwaysOn no longer includes “My Computers” tab, so connecting to a remote computer from there is not possible anymore. To access computers on your list remotely, download ISL Light 4, log in and go to … Continue reading

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Grenline Pet: After years of frustration with remote access tools, we have finally found satisfaction with ISL Online

Greenline Pet is a three-year old software-as-a-service (SaaS) start-up that makes redeeming coupons and rebates on commonly-used pet medications easier. In the year that Greenline has been using ISL Online, they have achieved an impressive 98% success rate with virtual … Continue reading

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Execute local AutoHotkey scripts on a remote computer

Anyone who likes shortcuts will be happy to know that ISL Light supports AutoHotkey. ISL Online remote desktop software enables the AutoHotkey scripts which are running on operator’s computer to be executed on the remote computer.

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Cad Toner: We would recommend ISL Online to any company searching for a professional and secure remote desktop software

Cad Toner, the leader and largest distributor of remanufactured cartridges and printing consumables in northern Mexico, solves over 200 technical issues every day using ISL Online remote desktop software. We have been talking to their IT manager Guadalupe Gaytan, who … Continue reading

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Here’s how you can access a remote computer faster

If you’re one of those that often access a specific unattended remote computer, we have a great tip for you. It will help you speed up the process of connecting to the remote computer and it will optimise your remote … Continue reading

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Set up unattended remote access using a 12-digit code

When adding a remote computer to your ISL AlwaysOn list, the usual practice is to send an invitation email to your client, who opens the provided link and installs the ISL AlwaysOn agent onto their computer. But, did you know … Continue reading

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ISL Online’s 2017 Year in Review

A great deal has happened in 2017. We’d like to take a special opportunity to look back on all things we have learned and achieved over the last twelve months and present it to you in this “Year in review” … Continue reading

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Access a remote computer with user’s consent

Often the easiest and fastest way to provide remote desktop support is to install a remote access agent (ISL AlwayOn) on your client’s computer. This allows the subsequent support sessions to be launched anytime and from anywhere with no interaction … Continue reading

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How Server License users can avoid “Authenticode Expiry Warning”

These days, our Server License users are receiving automatic system messages from their ISL Conference Proxy servers: “Authenticode will expire on 2018-01-29”. What should Server License users do about this? All system administrators who manage the ISL Online Server License … Continue reading

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ISL Online maintains 99,98% uptime in 2017

Also in 2017 ISL Online stayed true to their promise and recorded an impressive 99,9814% uptime, which again exceeded the 99,95% uptime guaranteed in the SLA. Looking at the past 8 years ISL Online kept the average cloud service availability … Continue reading

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18 security measures remote desktop software should provide

Security is the key criterion on a checklist for anyone looking for remote desktop software. Before you start using a new remote desktop tool, introducing it to your company and clients, you want to make sure that it’s secure like … Continue reading

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Devon Air Ambulance: ISL Online contributed to an enormous productivity rise

In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in … Continue reading

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Protect your ISL Online account with two-factor authentication

Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store. Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in … Continue reading

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Meet ISL Online at SMAU in Milan

It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October.  It’s a great opportunity to get a taste of … Continue reading

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ISL Online helps Mexicans after the earthquake

ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period

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Add two-factor authentication to your ISL Online account

Hosted service users, our latest release features two-factor authentication, which you can now enable in your ISL Online account and double protect it.  

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