Category Archives: instant messaging
How Effective Your Online Customer Service Really Is
In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading
Do Your Customers Speak a Different Language? Choose Live Chat with Automated Translations
“¡hola”, “Pozdravljeni”, “你好” … How often do you have troubles understanding and assisting your international customers? While finding a local partner might be the best solution for high priority markets, offering a live chat customer service with high quality automated … Continue reading
ISL Online at Gitex 2012
For the fourth year in a row, ISL Online has been exhibiting its Enterprise Remote Desktop solutions at Gitex 2012 in Dubai to 138,000+ ICT Professionals from 144 countries. We have joint forces with our Authorized Partner, ABS MENA – the … Continue reading
ISL Online and HCL: Employees first
ISL Online (XLAB) and HCL (India’s Leading IT & Technology Company) are working together on an internet banking application with embedded ISL Online live chat and remote desktop.
Remote Work as a Way to Motivate Employees
Telecommuting is freeing, less time consuming, affords more flexibility, improves work-life balance, reduces stress and anxiety, and lifts an overall job satisfaction. Above all, people love it. According to a recent Gigaom article What would you give up to keep … Continue reading
Enterprise Instant Messaging Software Adds to Staff Productivity
Instant messaging (IM) is one of the fastest growing means of communication. It has sprouted like a weed adopting 50 million users in half the time the email needed to gather its first 50 million users. It seems instant messengers … Continue reading
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