Category Archives: Measuring performance
Discover the tactics IT managers use to cut costs and charge Service Desk efficiency
IT managers know that consistent and sustainable growth comes with many challenges. That’s because expanding the IT department requires a strategy that goes hand in hand with the Service Desk which takes on a leading role. In this article, we’ll … Continue reading
Posted in Measuring performance, Resourceful
Tagged customer service, customer support, guide, HDI, helpdesk, isl light, KPI, metrics, remote support, remote support software, service desk
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