Category Archives: remote desktop support

Do you want to make your remote desktop support smarter? Come to SITS!

We, and especially our UK team, are looking forward to visiting SITS 2017 – the Service Desk & IT Support Show. It’s a two-day opportunity to leave our desks, meet up with our clients and prospects to discuss the latest … Continue reading

Posted in cloud computing, corporate remote desktop, exhibition, expo, ISL Light, isl online, IT support, ITC event, remote access, remote desktop, remote desktop support, Remote support, SITS, trade show | Tagged , , , , , , , , , , | Leave a comment

Hello Asia!

After a successful HDI in Washington, the ISL Online team landed today in Singapore to showcase its remote desktop software at CommunicAsia 2017, one of the largest ICT events in the Asia-Pacific region. CommunicAsia lines up an impressive display of … Continue reading

Posted in Asian market, communicasia, EU Gateway, exhibition, expo, isl online, IT support, japan, Managed Private Cloud, remote desktop, remote desktop support, Remote support, SaaS, trade show | Tagged , , , , , , , | Leave a comment

Weeks after Being Announced No. 1 Remote Desktop Solution in Japan, ISL Online Excels Once More with Konica Minolta

Just weeks after ISL Online had been named Japan’s number one remote desktop provider by a renowned Japanese market research and consulting company, Seed Planning, Inc., it is proud to announce that Konica Minolta Business Solutions Europe GmbH (Konica Minolta) … Continue reading

Posted in corporate remote desktop, isl online, OEM customisation, remote desktop support | Tagged , , , , , , , , , , , | Leave a comment

Remote desktop session recording gets a makeover in ISL Player 4.0

ISL Online, an enterprise remote desktop software provider, has recently released a completely renewed player, that goes hand in hand with their session recording functionality, enabling improved playback and management of recorded remote support and access sessions. The latest version … Continue reading

Posted in corporate remote desktop, ISL AlwaysOn, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, Remote support, session recording | Tagged , , , , , , , , , , | Leave a comment

ISL Online showcases enterprise remote desktop software at GITEX 2015

For the sixth year, ISL Online is exhibiting its Enterprise Remote Desktop solutions at Dubai’s GITEX Technology Week, 18-22. October, the number 1 technology event in the MEASA region with 130,000+ ICT professionals from 150 countries. You are welcome to … Continue reading

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Arsys resolves 20% support requests with ISL Online

Arsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the … Continue reading

Posted in corporate remote desktop, Integrations, isl online, ISL Pronto, IT support, live chat, remote desktop, remote desktop support, Remote support, Uncategorized, User story | Tagged , , , , , , , , | Leave a comment

Stay ahead of the game with remote support for mobile devices

As mobiles overtake desktop usage and their number exceeds the world’s population, having a mobilised helpdesk centre is imperative. Learn the logic behind what makes a mobile remote access app effective for IT support and get tips on how to … Continue reading

Posted in Android, corporate remote desktop, cross-platform, iOS, ISL Light, isl online, IT support, Mobile, remote access, remote desktop support, remote mobile control, Remote support, Uncategorized | Tagged , , , , , , , , , , , , , , | Leave a comment

Why choose ISL Online as the enterprise remote control service? Top 9 reasons

Remote desktop software which lets you tap into a remote computer and control it through another machine is one of the key tools for an efficient support center. Here are top 9 reasons why enterprises should choose ISL Online at … Continue reading

Posted in corporate remote desktop, cross-platform, Integrations, isl online, remote desktop, remote desktop support, remote mobile control, service uptime | Tagged , , | Leave a comment

The biggest upgrade for ISL Online’s on-premises Server License since 2005

For those of you who prefer on-premises remote desktop support software, ISL Online has the biggest backend change ready for you after 2005. The newest server application, ISL Conference Proxy 4.0, will enhance your user experience to a corporate-wise level. … Continue reading

Posted in corporate remote desktop, ISL Conference Proxy, isl online, live chat, remote desktop, remote desktop support, Uncategorized | Tagged , , , , | Leave a comment

Seamless remote support for Android mobile devices

Fixing mobile devices in minutes and maintaining them through time-saving remote access has positive effects on businesses on all levels. It not only keeps mobile devices to function smoothly throughout the day thus keeping their users happy, but it also … Continue reading

Posted in Android, ISL Light, isl online, IT support, Mobile, remote desktop, remote desktop support, remote mobile control, Remote support, Uncategorized | Tagged , , , , , | Leave a comment

Here Is How Corporate Users Should Choose Remote Support Software

Choosing the right software for your IT support can be beyond challenge. The challenge, of course, is to find a remote support solution that matches your unique needs perfectly and to incorporate it in your environment. Let’s explore the options … Continue reading

Posted in corporate remote desktop, On-premises remote support, remote desktop support, Remote support, remote support security, Uncategorized | Tagged , , , , , , | 1 Comment

Access and Control Android Mobile Devices Remotely to Offer Technical Support

*An updated article is available here: Seamless remote support for Android mobile devices. As the evermore popular bring-your-own-device (BYOD) has changed the IT industry towards greater mobility over the past few years, ISL Online, too, has empowered users to easily … Continue reading

Posted in Android, cross-platform, ISL Light, isl online, remote access, remote desktop support, Remote support, Uncategorized | Tagged , , , , , , , | 1 Comment

All-New Private Box Available to Empower Your Corporate IT Support

ISL Online has announced that all-new Private Box will be available to order starting on Thursday, January 23. Private Box is engineered for an unparalleled real-time customer service in a secure corporate environment. It features cross-platform remote desktop control with … Continue reading

Posted in cloud computing, isl online, live chat, Mobile, On-premises remote support, online meeting, remote access, remote desktop, remote desktop support, Remote support, web conferencing | Tagged , , , , , , , | Leave a comment

ISL Light Remote Access App for iPad/iPhone Now Compatible With iOS 7

Great news for all iPad and iPhone users, ISL Light iOS is now fully iOS 7 compatible and optimized for iPhone 5S. All its power-packed remote access and tech support functionalities are henceforth available for iOS 7 devices. You are … Continue reading

Posted in iOS, ISL Light, Mobile, remote access, remote desktop, remote desktop support, Uncategorized | Tagged , , , , , , | Leave a comment

Immediate ROI for Call Center Benelux: ISL Online Customer Story

Call Center Benelux receives over 250,000 phone calls and emails annually, each of them being an emergency call in its own way and needing to be solved as fast as possible. Because the company is bound to an agreement that … Continue reading

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