Category Archives: remote desktop support
Access and Control Android Mobile Devices Remotely to Offer Technical Support
*An updated article is available here: Seamless remote support for Android mobile devices. As the evermore popular bring-your-own-device (BYOD) has changed the IT industry towards greater mobility over the past few years, ISL Online, too, has empowered users to easily … Continue reading
Posted in Android, cross-platform, ISL Light, isl online, remote access, remote desktop support, Remote support, Uncategorized
Tagged access android from computer, access android mobile device, access android remotely, access mobile devices, byod support, connect to a mobile device, control mobile device, control remote computers
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All-New Private Box Available to Empower Your Corporate IT Support
ISL Online has announced that all-new Private Box will be available to order starting on Thursday, January 23. Private Box is engineered for an unparalleled real-time customer service in a secure corporate environment. It features cross-platform remote desktop control with … Continue reading
Posted in cloud computing, isl online, live chat, Mobile, On-premises remote support, online meeting, remote access, remote desktop, remote desktop support, Remote support, web conferencing
Tagged corporate it support, customer service, customer support for enterprise, customer support service, on-premises remote desktop, private cloud, remote desktop appliance, remote desktop box
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ISL Light Remote Access App for iPad/iPhone Now Compatible With iOS 7
Great news for all iPad and iPhone users, ISL Light iOS is now fully iOS 7 compatible and optimized for iPhone 5S. All its power-packed remote access and tech support functionalities are henceforth available for iOS 7 devices. You are … Continue reading
Immediate ROI for Call Center Benelux: ISL Online Customer Story
Call Center Benelux receives over 250,000 phone calls and emails annually, each of them being an emergency call in its own way and needing to be solved as fast as possible. Because the company is bound to an agreement that … Continue reading
Transfer Active Remote Desktop Sessions from One Supporter to Another
You know that situation when you take over a client with a technical issue, start a remote desktop session with great confidence to fix it in minutes and then suddenly realize you have no idea of the matter? That. Naturally, … Continue reading
See you at HDI in Vegas!
If you’ve been there, then you know it’s a must for all of you IT service and technical support pros. With over 2,200 elite professionals attending and presenting this year at HDI, I am sure you already have your bags … Continue reading
Posted in isl online, remote desktop support, trade show, Uncategorized
Tagged expo, HDI, it conference, IT support, technical support
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10 Ways to Start a Remote Desktop Session
It is important that you understand that the ISL Online services (ISL Light, ISL AlwaysOn, ISL Pronto and ISL Groop) are based on the distributed network of servers. The availability of the ISL Online Network exceeds 99.95% annualy.
New Remote Desktop ISL Light iOS Free on the App Store
iPhone, iPad and iPod Touch enthusiasts, I have some great news for you. ISL Light’s remote desktop access and support app for iOS just got better and it’s available for free on the App Store. The update substantially improves the … Continue reading
ISL Light iOS Reaches 10,000 Remote Desktop Sessions Per Day in Just 2 Months
The iOS version of one of the best and fastest performing remote desktop control software, ISL Light, broke a record of 10,000 user sessions yesterday after just 2 months since its release in June. Enabling users to simply connect to … Continue reading
Remote Work as a Way to Motivate Employees
Telecommuting is freeing, less time consuming, affords more flexibility, improves work-life balance, reduces stress and anxiety, and lifts an overall job satisfaction. Above all, people love it. According to a recent Gigaom article What would you give up to keep … Continue reading
Users talk: AbilityNet
One name; hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells its own unique story. This month we are visiting an exciting city, the UK’s … Continue reading
New version of ISL Light for linux and mac
Linux and mac users, this one is for you! We have released a new version of ISL Light for linux and mac, version 3.3.0. You can see all the details on our release info page, but here is a brief … Continue reading
Users talk: Ministry of Public Administration of Slovenia
One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells its own unique story. This month we are visiting a lively capital of … Continue reading
Posted in desktop sharing, internet communication, ISL Groop, ISL Light, isl online, online meeting, remote access, remote desktop, remote desktop support
Tagged cloud, IT support, ministry, mobile devices, public administration, remote access, remote desktop, remote desktop ios, remote support, slovenia, technical support, web conferencing
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ISL Light iOS remote desktop for Server License owners
The first few days after the ISL Light iOS release were rather hectic reaching over 1,000 downloads on the day following the release. But now after two weeks and a lot of debate over where and how to download and … Continue reading
Posted in desktop sharing, iOS, ISL Light, isl online, remote access, remote desktop, remote desktop support
Tagged download, free, ipad app, iphone app, ipod touch app, remote desktop
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Remote Desktop & Tech Support ISL Light iOS – Get it Free!
All iOS enthusiast, watch out: remote desktop app ISL Light iOS is out! Get it for free and simply connect to an unattended computer, or remotely support your employees and clients from wherever you are. ISL Light iOS is available … Continue reading
Posted in desktop sharing, iOS, ISL AlwaysOn, ISL Light, isl online, Mobile, remote access, remote desktop, remote desktop support
Tagged app, free online collaboration, free remote desktop, ios app, ios remote, ipad, ipad remote, iphone, iphone app, iphone application, iphone remote, ipod touch, remote app, remote desktop
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Remote Honeymoon
Today is Wednesday, D-Day for closing our 100,000th ISL Online user contest! Let’s see the user story that arrived for the contest. That’s right. One single story, you lazy sloths. 😉 Anyway, I guess we already have a winner who … Continue reading
Posted in ISL Light, remote desktop support, Uncategorized
Tagged namibia, remote desktop, remote support, remote work, user story
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One-Click Remote Support to University Students and Faculty Staff
What is the first thing you think about when I say »school« and »notebook«? If you are like me, that surely isn’t some fancy pocket computer but an old-fashioned paper notebook, a thing of the past, something a student of … Continue reading
Session recording for better remote support management
While I’m sure everybody loves ISL Light with its smart ways to connect to a remote computer in even the next-to-impossible circumstances and its nifty functionality for a smooth and simple remote support service, take note that there are a … Continue reading
Sneak peak from HDI: ISL Light remote desktop on iPhone
Our HDI guys are still in Las Vegas showcasing the latest of ISL Online web collaboration suite relevant to help desk services. Yesterday, they showed us a sneak peek of the remote desktop support software ISL Light connecting from the … Continue reading
Sneak peak from HDI: ISL Light on iPad
Since yesterday, the Help Desk conference & expo HDI is in full force in Las Vegas and ISL Online is already flexing its muscles by showing everything their zealous developers have managed to work up in the last year. For … Continue reading
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