Category Archives: remote desktop
ISL Online receives the highest score in the c’t independent remote desktop software review
In its independent remote support software review, c’t magazine, the computer magazine with the most subscribers in Europe gives the highest score to ISL Online. The c’t journalist, Jan Schüßler, points out its ease of use and rich functionalities: »Connection … Continue reading
18 remote desktop security measures you need to know about
You’re an IT supporter and you’re using remote desktop software to offer remote support to your customers. Use the below checklist to see how secure is the remote desktop tool you use. Is it secure like a fort or should … Continue reading
ISL Online’s 2017 Year in Review
A great deal has happened in 2017. We’d like to take a special opportunity to look back on all things we have learned and achieved over the last twelve months and present it to you in this “Year in review” … Continue reading
Posted in isl online, remote desktop, review
Tagged 2017, 2017 releases, isl online community, life at isl online, release highlights, website, yearly review
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Devon Air Ambulance: ISL Online contributed to an enormous productivity rise
In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in … Continue reading
Posted in donation, ISL Light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote desktop support, Remote support, User story
Tagged customer service, Devon Air Ambulance, donation, isl light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote support, technical support, uk, user story
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Protect your ISL Online account with two-factor authentication
Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store. Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in … Continue reading
Posted in How to, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, remote support security, security, two-factor authentication
Tagged 2fa, How to, isl light, isl online, IT support, remote access, remote access security, remote desktop, remote support, remote support security, security, two-factor authentication
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Meet ISL Online at SMAU in Milan
It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October. It’s a great opportunity to get a taste of … Continue reading
Posted in business as usual, challenge, exhibition, expo, isl online, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, Smau, technology, trade show
Tagged business remote support, isl online, IT expo, IT support, Italy, remote access, remote control, remote desktop, remote desktop software, remote support, Smau, trade show
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ISL Online helps Mexicans after the earthquake
ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period
Bolton Gate Services: Efficient mobile device remote support reduced our downtime and boosted our productivity
Providing great remote desktop services to all of our clients is not only our job, it is also our passion. In this innovative and ever-changing process, what we value the most is our users’ feedback. Based on your feedback, needs … Continue reading
Posted in Android, isl online, IT support, Mobile, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, SaaS, User story
Tagged android, business remote support, customer service, desktop sharing, isl light, IT support, mobile, remote desktop software, remote desktop support, remote support, user story
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HDI Brazil: Make a difference in your customer support service
Remote desktop software is the linchpin of any IT department, it’s a must-have piece of software if you want to support your clients efficiently. An efficient remote support service, simple to use, yet flexible enough to meet specific needs of … Continue reading
Posted in corporate remote desktop, desktop sharing, exhibition, expo, HDI, isl online, IT support, ITC event, Managed Private Cloud, OEM customisation, Private Cloud, remote desktop, remote desktop support, Remote support, trade show, Uncategorized
Tagged AlterData, business remote support, customer service, customer support, customisation, HDI, isl online, IT support, ITSM, managed private cloud, private cloud, remote desktop, remote desktop software, remote desktop support, remote support, saas
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Do you want to make your remote desktop support smarter? Come to SITS!
We, and especially our UK team, are looking forward to visiting SITS 2017 – the Service Desk & IT Support Show. It’s a two-day opportunity to leave our desks, meet up with our clients and prospects to discuss the latest … Continue reading
Posted in cloud computing, corporate remote desktop, exhibition, expo, ISL Light, isl online, IT support, ITC event, remote access, remote desktop, remote desktop support, Remote support, SITS, trade show
Tagged integration, isl online, isl online demo, IT support, ITSM conference, remote desktop, remote desktop software, remote desktop support, remote support, SITS, two-factor authentication
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Hello Asia!
After a successful HDI in Washington, the ISL Online team landed today in Singapore to showcase its remote desktop software at CommunicAsia 2017, one of the largest ICT events in the Asia-Pacific region. CommunicAsia lines up an impressive display of … Continue reading
Posted in Asian market, communicasia, EU Gateway, exhibition, expo, isl online, IT support, japan, Managed Private Cloud, remote desktop, remote desktop support, Remote support, SaaS, trade show
Tagged communicasia, EU Gateway, ICT event, isl online, remote desktop, remote desktop control software, remote desktop software, remote support
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Terpel remotely assists several thousand computers in Latin America with ISL Online
The leading distributor of Oil and Gas in Colombia with a strong 45% market share, Organización Terpel S.A (Terpel), needed a secure and high-performance solution to assist and manage over 1,500 internal remote connections on a daily basis. In 2014, … Continue reading
ISL Online is No. 1 Remote Desktop Solution in Japan
ISL Online is proud to announce that it has been named Japan’s number one remote desktop provider by a renowned Japanese market research and consulting company, Seed Planning, Inc. According to their recent survey of the Japanese remote desktop market, … Continue reading
Posted in japan, market analysis, remote desktop
Tagged cloud remote desktop, cloud software, japan, japanese market, leading remote desktop, market leader, market research, market shares, market survey, Oceanbridge, on-premises remote desktop, on-premises software, remote desktop, remote desktop in Japan, remote desktop market, remote desktop shares, remote desktop software, Seed Planning
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Server License users, it’s time to move from SHA-1 to SHA-2 encryption
IMPORTANT: Server License users need to upgrade their ISL Conference Proxy to 4.2.0 or later to avoid Windows blocking ISL Online applications on Windows 7 and higher due to Microsoft SHA-1 deprecation policy.
Posted in business as usual, corporate remote desktop, ISL Conference Proxy, ISL Light, isl online, IT support, Managed Private Cloud, On-Premises, On-premises remote support, Private Cloud, remote access, remote desktop, remote support security, security, Uncategorized, update
Tagged code signing certificate, ISL Conference Proxy, IT support, remote access, remote deskop, remote support, security upgrade, server license, server license users, sha-1, sha-2, upgrade isl conference proxy
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Remote desktop session recording gets a makeover in ISL Player 4.0
ISL Online, an enterprise remote desktop software provider, has recently released a completely renewed player, that goes hand in hand with their session recording functionality, enabling improved playback and management of recorded remote support and access sessions. The latest version … Continue reading
Posted in corporate remote desktop, ISL AlwaysOn, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, Remote support, session recording
Tagged IT support, player, remote access, remote control, remote desktop, remote software, remote support, session playback, session recording, tech support, video playback
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AVG Business Adds ISL Online Powered Premium Remote Control in their Managed Workplace 9.2
Tweet this: @AVGFree partners with @ISL_Online to provide an integrated #RemoteAccess solution from one platform to their #MSP ISL Online, the enterprise remote desktop software provider, is proud to announce OEM partnership with AVG® Technologies N.V. (NYSE: AVG), the online … Continue reading
Posted in corporate remote desktop, integration, ISL Light, isl online, remote access, remote desktop, remote mobile control, Uncategorized
Tagged access remote computers, avast, AVG Business, AVG Technologies, integrated remote access, integrated remote control, managed service provider, Managed Workplace 9.2, MSP, OEM, Premium Remote Control, remote access, remote desktop control software, remote monitoring and management, RMM
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ISL Light for Linux gets all the latest remote desktop functionality in version 4
After months of synchronising software with all major platforms, we are proud to introduce the most impressive remote support tool, ISL Light 4, also to Linux. The new generation remote desktop software, which lets you efficiently assist attended and unattended … Continue reading
Posted in corporate remote desktop, cross-platform, desktop sharing, ISL Light, isl online, IT support, Linux, remote desktop, Uncategorized, update
Tagged assist remote computers, connect to a remote computer, desktop sharing, linux, multiple remote computers, remote access to unattended computers, remote computers, remote desktop application, remote desktop for Linux, remote desktop software, remote support tools
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A new look and feel for the end-user remote desktop app ISL Light Client
We are proud to announce the release of a redesigned remote desktop support end-user application ISL Light Client for Windows, Mac and Linux, which now matches the state-of-the-art design of the operator application ISL Light 4. You are welcome to … Continue reading
Arsys resolves 20% support requests with ISL Online
Arsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the … Continue reading
Posted in corporate remote desktop, Integrations, isl online, ISL Pronto, IT support, live chat, remote desktop, remote desktop support, Remote support, Uncategorized, User story
Tagged arsys, customer service, customer support for enterprise, customer support service, integration, live chat, live chat and remote desktop, live monitoring, reporting
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Why choose ISL Online as the enterprise remote control service? Top 9 reasons
Remote desktop software which lets you tap into a remote computer and control it through another machine is one of the key tools for an efficient support center. Here are top 9 reasons why enterprises should choose ISL Online at … Continue reading
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