Category Archives: Remote support
Remote control of a Samsung Galaxy S6 in action – visit ISL Online at CeBIT
Here we go – it’s that time of year again! ISL Online’s enterprise remote control app for troubleshooting mobile devices and computers remotely will make a splash at this year’s CeBIT. Co-exhibiting with Samsung, we will be showcasing how to … Continue reading
Introducing ISL Light 4: the future of remote desktop starts here
Tweet this: Meet ISL Light 4 – a powerful remote support solution. Great desktop sharing, ultrafast connections, seamless design http://goo.gl/Ium552. Presenting a new generation remote desktop support solution. ISL Light 4 is powerful, yet simple. Robust, yet effortless. Elegant, yet … Continue reading
Still looking for an alternative to pcAnywhere? This may help
Symantec’s announcement about the end-of-life of their long world’s best-selling remote access solution pcAnywhere left its users wondering about alternative solutions that will simply continue the good old remote support service and perhaps even add some bonus features, possibly at … Continue reading
Seamless remote support for Android mobile devices
Fixing mobile devices in minutes and maintaining them through time-saving remote access has positive effects on businesses on all levels. It not only keeps mobile devices to function smoothly throughout the day thus keeping their users happy, but it also … Continue reading
Posted in Android, ISL Light, isl online, IT support, Mobile, remote desktop, remote desktop support, remote mobile control, Remote support, Uncategorized
Tagged android mobile devices, business remote support, control a remote android, mobile remote support, remote desktop app, remote support for android
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22 important remote desktop features every supporter should master
Updated on March 21, 2022 by Barbara Viskovic Remote desktop software which lets you tap into a remote computer and control it through another 21/machine is one of the key tools for an efficient support centre. Even though the software … Continue reading
Posted in corporate remote desktop, desktop sharing, isl online, IT support, remote access, remote desktop, remote desktop support, Remote support, Uncategorized
Tagged access a remote computer, application sharing, best remote desktop, connect to a remote computer, efficient support centre, ote assistance, quality desktop sharing, quick re, reboot into safe mode, reboot remote computer, reboot remote servers, remote desktop features, remote desktop software, remote support service, remote system information, restart remote computer in safe mode, tech support activities, troubleshooting a remote computer, unattended access to remote computers, unattended remote computers, wake on lan
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Here Is How Corporate Users Should Choose Remote Support Software
Choosing the right software for your IT support can be beyond challenge. The challenge, of course, is to find a remote support solution that matches your unique needs perfectly and to incorporate it in your environment. Let’s explore the options … Continue reading
Posted in corporate remote desktop, On-premises remote support, remote desktop support, Remote support, remote support security, Uncategorized
Tagged corporate it support, corporate remote support, customer support for enterprise, enterprise instant messaging, enterprise remote support, remote desktop, remote support
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Access and Control Android Mobile Devices Remotely to Offer Technical Support
*An updated article is available here: Seamless remote support for Android mobile devices. As the evermore popular bring-your-own-device (BYOD) has changed the IT industry towards greater mobility over the past few years, ISL Online, too, has empowered users to easily … Continue reading
Posted in Android, cross-platform, ISL Light, isl online, remote access, remote desktop support, Remote support, Uncategorized
Tagged access android from computer, access android mobile device, access android remotely, access mobile devices, byod support, connect to a mobile device, control mobile device, control remote computers
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Five Best Cross-Platform Remote Access Software Products
With so many remote access services claiming cross-platform performance, can we indeed connect to a remote computer regardless of the platform? I dug deep into the business remote desktop market, with special interest in the ability to connect from and … Continue reading
Posted in cross-platform, isl online, remote access, remote desktop, Remote support
Tagged best desktop sharing, best remote access, best remote access apps, best remote desktop, business remote support, cloud remote desktop, Remote Access Software Comparison, remote desktop price, remote support for business, top remote support
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Alternative to LogMeIn for SME Fifth of Its Price
LogMeIn’s free remote access product, LogMeIn Free, is shutting down, while the company tries to move their free users over to a (over) paid model. But, watch out LogMeIn users, here is a better alternative for everyone seeking performance and … Continue reading
All-New Private Box Available to Empower Your Corporate IT Support
ISL Online has announced that all-new Private Box will be available to order starting on Thursday, January 23. Private Box is engineered for an unparalleled real-time customer service in a secure corporate environment. It features cross-platform remote desktop control with … Continue reading
Posted in cloud computing, isl online, live chat, Mobile, On-premises remote support, online meeting, remote access, remote desktop, remote desktop support, Remote support, web conferencing
Tagged corporate it support, customer service, customer support for enterprise, customer support service, on-premises remote desktop, private cloud, remote desktop appliance, remote desktop box
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How Effective Your Online Customer Service Really Is
In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading
How to Transfer Files during Remote Support via ‘Send to’ in Window Explorer
ISL Online remote desktop support software 3.3.4 and up has an integrated SendTo option in the Windows Explorer menu. ‘Send to’ enables both helpdesk and client users to exchange files and folders easily via Windows Explorer during a desktop sharing … Continue reading
Posted in desktop sharing, ISL Light, isl online, Remote support, Uncategorized
Tagged file transfer, helpdesk, remote support, transfer files
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Official ISL Online Blog 