Category Archives: Remote support

Still looking for an alternative to pcAnywhere? This may help

Symantec’s announcement about the end-of-life of their long world’s best-selling remote access solution pcAnywhere left its users wondering about alternative solutions that will simply continue the good old remote support service and perhaps even add some bonus features, possibly at … Continue reading

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Seamless remote support for Android mobile devices

Fixing mobile devices in minutes and maintaining them through time-saving remote access has positive effects on businesses on all levels. It not only keeps mobile devices to function smoothly throughout the day thus keeping their users happy, but it also … Continue reading

Posted in Android, ISL Light, isl online, IT support, Mobile, remote desktop, remote desktop support, remote mobile control, Remote support, Uncategorized | Tagged , , , , , | Leave a comment

Here Is How Corporate Users Should Choose Remote Support Software

Choosing the right software for your IT support can be beyond challenge. The challenge, of course, is to find a remote support solution that matches your unique needs perfectly and to incorporate it in your environment. Let’s explore the options … Continue reading

Posted in corporate remote desktop, On-premises remote support, remote desktop support, Remote support, remote support security, Uncategorized | Tagged , , , , , , | 1 Comment

Access and Control Android Mobile Devices Remotely to Offer Technical Support

*An updated article is available here: Seamless remote support for Android mobile devices. As the evermore popular bring-your-own-device (BYOD) has changed the IT industry towards greater mobility over the past few years, ISL Online, too, has empowered users to easily … Continue reading

Posted in Android, cross-platform, ISL Light, isl online, remote access, remote desktop support, Remote support, Uncategorized | Tagged , , , , , , , | 1 Comment

Alternative to LogMeIn for SME Fifth of Its Price

LogMeIn’s free remote access product, LogMeIn Free, is shutting down, while the company tries to move their free users over to a (over) paid model. But, watch out LogMeIn users, here is a better alternative for everyone seeking performance and … Continue reading

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All-New Private Box Available to Empower Your Corporate IT Support

ISL Online has announced that all-new Private Box will be available to order starting on Thursday, January 23. Private Box is engineered for an unparalleled real-time customer service in a secure corporate environment. It features cross-platform remote desktop control with … Continue reading

Posted in cloud computing, isl online, live chat, Mobile, On-premises remote support, online meeting, remote access, remote desktop, remote desktop support, Remote support, web conferencing | Tagged , , , , , , , | Leave a comment

How Effective Your Online Customer Service Really Is

In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading

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