Category Archives: remote support security
Protect your ISL Online account with two-factor authentication
Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store. Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in … Continue reading
Posted in How to, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, remote support security, security, two-factor authentication
Tagged 2fa, How to, isl light, isl online, IT support, remote access, remote access security, remote desktop, remote support, remote support security, security, two-factor authentication
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Server License users, it’s time to move from SHA-1 to SHA-2 encryption
IMPORTANT: Server License users need to upgrade their ISL Conference Proxy to 4.2.0 or later to avoid Windows blocking ISL Online applications on Windows 7 and higher due to Microsoft SHA-1 deprecation policy.
Posted in business as usual, corporate remote desktop, ISL Conference Proxy, ISL Light, isl online, IT support, Managed Private Cloud, On-Premises, On-premises remote support, Private Cloud, remote access, remote desktop, remote support security, security, Uncategorized, update
Tagged code signing certificate, ISL Conference Proxy, IT support, remote access, remote deskop, remote support, security upgrade, server license, server license users, sha-1, sha-2, upgrade isl conference proxy
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Security update in response to the OpenSSL patch
Within a year, we’ve witnessed three massive security vulnerabilities. From Heartbleed, the Bash bug, to the Poodle attack; luckily, none of these has caused any problems to ISL Online remote desktop users. Today, a new security release, ISL Conference Proxy … Continue reading
Here Is How Corporate Users Should Choose Remote Support Software
Choosing the right software for your IT support can be beyond challenge. The challenge, of course, is to find a remote support solution that matches your unique needs perfectly and to incorporate it in your environment. Let’s explore the options … Continue reading
Posted in corporate remote desktop, On-premises remote support, remote desktop support, Remote support, remote support security, Uncategorized
Tagged corporate it support, corporate remote support, customer support for enterprise, enterprise instant messaging, enterprise remote support, remote desktop, remote support
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Session recording for better remote support management
While I’m sure everybody loves ISL Light with its smart ways to connect to a remote computer in even the next-to-impossible circumstances and its nifty functionality for a smooth and simple remote support service, take note that there are a … Continue reading
Received fake tech support?
Have you received an unexpected phone call from a so-called »Microsoft expert« claiming to have received a report of serious virus problems from your computer? Or maybe you indeed needed technical support for your computer but contacted the wrong support … Continue reading
Posted in remote support security
Tagged cold calling, isl light, remote desktop support, scam, scammers
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How Remote Desktop Support Makes Life Easier
I wake up, do my chores, hit the road, reach office and switch on the computer – every single work day. I got used to it. In fact, I settled so comfortably into this routine that when the computer systems … Continue reading
Official ISL Online Blog 