Category Archives: Resourceful
Can remote work prevent employee resignation?
Experts point out the economic trend of people leaving their jobs on a massive scale, especially since the onset of pandemics, a phenomenon known as the Great Resignation. After a long period of working from home, many people have decided … Continue reading
Posted in Resourceful
Tagged great resignation, help desk, help desk performance, isl online, pwc, remote support, remote work, survey
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The key performance metrics you should know about if you work in tech support
It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading
Posted in customer service, Resourceful
Tagged customer satisfaction, customer service, guide, help desk, isl light, ISL Pronto, KPI, live chat, metrics, remote support software
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Using remote support to optimize a shift-left customer service strategy
The customer service industry is changing. Learn how companies are adopting the shift-left strategy to optimize customer service and the key role remote support software plays. The adoption of the shift-left strategy began when the testing process was moved to … Continue reading
Official ISL Online Blog 