Category Archives: User story

Mitsubishi Chemical Systems trusts ISL Online remote desktop to support 32,000 employees of Mitsubishi Chemical Holdings Group

Mitsubishi Chemical Systems (MCS) provides comprehensive IT technical services to about 100 companies of Mitsubishi Chemical Holdings Group (MCHG) located in Japan and in overseas countries of Asia-Pacific region. To promptly support 32,000 employees, they count on ISL Online remote … Continue reading

Posted in User story | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Singtel uses ISL Online software to offer efficient remote support in a low bandwidth environment to their clients at the sea

Singtel, the largest mobile network operator in Singapore, approached ISL Online after hearing a presentation of the remote desktop software their CEO gave on the stage at CommunicAsia event in Singapore. Their request was clear – they needed a snappier … Continue reading

Posted in User story | Tagged , , , , , , , , , , , , | 1 Comment

EasySecure: We wanted a future-proof and no-nonsense solution to provide efficient remote support

EasySecure have tried different remote support tools, including leading market providers, but they have found their peace with ISL Online remote desktop. We have reached out to Chester Vliegenthart from EasySecure to share their experience. In his words, ISL Online … Continue reading

Posted in User story | Tagged , , , , , , , , | Leave a comment

Grenline Pet: After years of frustration with remote access tools, we have finally found satisfaction with ISL Online

Greenline Pet is a three-year old software-as-a-service (SaaS) start-up that makes redeeming coupons and rebates on commonly-used pet medications easier. In the year that Greenline has been using ISL Online, they have achieved an impressive 98% success rate with virtual … Continue reading

Posted in User story | Tagged , , , , , , | Leave a comment

Cad Toner: We would recommend ISL Online to any company searching for a professional and secure remote desktop software

Cad Toner, the leader and largest distributor of remanufactured cartridges and printing consumables in northern Mexico, solves over 200 technical issues every day using ISL Online remote desktop software. We have been talking to their IT manager Guadalupe Gaytan, who … Continue reading

Posted in User story | Tagged , , , , , , , , , , , | Leave a comment

Devon Air Ambulance: ISL Online contributed to an enormous productivity rise

In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in … Continue reading

Posted in donation, ISL Light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote desktop support, Remote support, User story | Tagged , , , , , , , , , , , , | Leave a comment

ISL Online helps Mexicans after the earthquake

ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period

Posted in challenge, donation, IT support, Mexico earthquake, remote access, remote desktop, Remote support, remote work, User story | Tagged , , , , , , , , | 1 Comment

With the ISL Online remote desktop solution, Brazilian software giant AlterData supports a million clients yearly

One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in … Continue reading

Posted in Private Cloud, User story | Tagged , , , , , , , , , , , , | Leave a comment

Terpel remotely assists several thousand computers in Latin America with ISL Online

The leading distributor of Oil and Gas in Colombia with a strong 45% market share, Organización Terpel S.A (Terpel), needed a secure and high-performance solution to assist and manage over 1,500 internal remote connections on a daily basis. In 2014, … Continue reading

Posted in corporate remote desktop, Private Cloud, remote desktop, User story | Tagged , , , , , , , | Leave a comment

A techie fixes his cousin’s laptop with a black screen using ISL Online remote access

As a remote desktop support software provider, we regularly receive great success stories written by satisfied customers who want to share a remote support case that went exceptionally well. Occasionally, we get a story that stands out, so we wish … Continue reading

Posted in remote access, Remote support, Uncategorized, User story | Tagged , , , , , , | Leave a comment

Arsys resolves 20% support requests with ISL Online

Arsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the … Continue reading

Posted in corporate remote desktop, Integrations, isl online, ISL Pronto, IT support, live chat, remote desktop, remote desktop support, Remote support, Uncategorized, User story | Tagged , , , , , , , , | Leave a comment

Immediate ROI for Call Center Benelux: ISL Online Customer Story

Call Center Benelux receives over 250,000 phone calls and emails annually, each of them being an emergency call in its own way and needing to be solved as fast as possible. Because the company is bound to an agreement that … Continue reading

Posted in isl online, remote desktop support, User story | Tagged , , , , , , | Leave a comment

Users Talk: EuroCloud Meets Online

One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells their own unique story. This month we are visiting the general director of … Continue reading

Posted in ISL Groop, online meeting, User story, web conferencing | Tagged , , , , , | Leave a comment

Users Talk: Laptop & PC Repairs

One name; hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells its own unique story. This month we are visiting northern London’s suburbs, Stanmore, where … Continue reading

Posted in isl online, Uncategorized, User story | Tagged , , , , , | 2 Comments

iPad winner thanks ISL Online with cool photos

Remember the User story contest where ISL Online gave away a free iPad2 and an Enterprise Subscription for their remote desktop and online collaboration software? The winning story got incredible 213 votes or Facebook ‘likes’.

Posted in isl online, Uncategorized, User story | Tagged , | Leave a comment

And the Winner is…

To MAXIMIZE your vacation use ISL Online! A mind relaxing short story that fills you with a warm feeling and puts you right there on a sunny beach with seagulls squawking in the distance and playful children splashing the water. … Continue reading

Posted in Uncategorized, User story | Tagged , , , , | Leave a comment

User Story Contest Ends Today

Just a reminder: like, like, and again like. Today is the last day! I’m just guessing, but you are not seriously going to let the user story, To MAXIMIZE your vacation use ISL Online, to get away with the new … Continue reading

Posted in isl online, Uncategorized, User story | Tagged , , , , | Leave a comment