Category Archives: User story

With the ISL Online remote desktop solution, Brazilian software giant AlterData supports a million clients yearly

One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in … Continue reading

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Terpel remotely assists several thousand computers in Latin America with ISL Online

The leading distributor of Oil and Gas in Colombia with a strong 45% market share, Organización Terpel S.A (Terpel), needed a secure and high-performance solution to assist and manage over 1,500 internal remote connections on a daily basis. In 2014, … Continue reading

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A techie fixes his cousin’s laptop with a black screen using ISL Online remote access

As a remote desktop support software provider, we regularly receive great success stories written by satisfied customers who want to share a remote support case that went exceptionally well. Occasionally, we get a story that stands out, so we wish … Continue reading

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Arsys resolves 20% support requests with ISL Online

Arsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the … Continue reading

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Immediate ROI for Call Center Benelux: ISL Online Customer Story

Call Center Benelux receives over 250,000 phone calls and emails annually, each of them being an emergency call in its own way and needing to be solved as fast as possible. Because the company is bound to an agreement that … Continue reading

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Users Talk: EuroCloud Meets Online

One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells their own unique story. This month we are visiting the general director of … Continue reading

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Users Talk: Laptop & PC Repairs

One name; hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells its own unique story. This month we are visiting northern London’s suburbs, Stanmore, where … Continue reading

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iPad winner thanks ISL Online with cool photos

Remember the User story contest where ISL Online gave away a free iPad2 and an Enterprise Subscription for their remote desktop and online collaboration software? The winning story got incredible 213 votes or Facebook ‘likes’.

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And the Winner is…

To MAXIMIZE your vacation use ISL Online! A mind relaxing short story that fills you with a warm feeling and puts you right there on a sunny beach with seagulls squawking in the distance and playful children splashing the water. … Continue reading

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User Story Contest Ends Today

Just a reminder: like, like, and again like. Today is the last day! I’m just guessing, but you are not seriously going to let the user story, To MAXIMIZE your vacation use ISL Online, to get away with the new … Continue reading

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ISL Online User Story XV: Shuck for iPad

by Luka

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ISL Online User Story XIV: Blind vs. Blind

I won’t be long, the video speaks for itself. Guiding a client over a phone can be frustrating and time consuming. With ISL Online remote desktop support life is easy 🙂 by the Coon

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ISL Online User Story XIII: Sys admin & his busy life: before and after ISL iOS + iPad :)

by Uros

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ISL Online User Story XII: To MAXIMIZE your vacation use ISL Online!

Imagine this: You are at the sea side. Enjoying your moments of peace on your little rubber boat away from the beach, away from your problems. The sun is shining, warming your skin and the wind is gently blowing. In … Continue reading

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ISL Online User Story XI: Sex movies vs. Personal bills

Few months ago, I have supported one of our customers, which had problem with our software. After couple of minutes trying to solve the problem over chat, I have suggested to check the problem using remote desktop sharing solution. Customer … Continue reading

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ISL Online User Story X: Big giant virus

It has been a long boring working day. All the projects has been finished and was really one of the day you don’t know what to do with yourself in the office. It was 2pm. I already checked all the … Continue reading

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ISL Online User Story IX: Presentation gone wrong

In our company we care very much about the collaboration with our customers, many of them are abroad and we have online meetings with them, sometimes we also need to provide remote customer support for our products. For all this, … Continue reading

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ISL Online User Story VIII: Once upon a time

Once upon a time, in a land, far, far away a bunch of guys started developing a product of their lifetime. I first met them and their products in early 2007 and have been using them (their products, not the … Continue reading

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ISL Online User Story VII: from sridhar for ipad

hi nejafp! how r u? this is sridhar. i get some your emails. you write good news, we use new features of isl. i saw your ad for ipad but i do not pay membership fee, so i didnt write … Continue reading

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