Category Archives: User story
The importance of remote access software in the development of hybrid educational models
Due to the pandemic, educational institutions faced the challenge of maintaining continuity in their educational programmes and offering courses remotely. In this article, learn how Universidad Pontificia Bolivariana (UPB) used remote access software to help students access the university’s computer … Continue reading
A big car dealership group saves 2000 man-hour per year with ISL Online
Grupo Fame has more than 50 car dealerships spread across Michoacán, Querétaro and Mexico City in Mexico. The leading car dealership needed a solution that would enable it to provide immediate and efficient support to all users in the organization … Continue reading
Posted in User story
Tagged case study, covid, grupo fame, isl online, mexico, success story, unattended access, user feedback
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How important is professional remote support software during lockdown?
According to Matic Nartnik, system administrator at the University of Ljubljana, remote support software ISL Online “was a lifesaver during the Coronavirus lockdown.” When his team and all the university’s staff, professors and office workers had to switch to working … Continue reading
Konica Minolta provides its channel sales partners with ISL Online remote desktop solution
Konica Minolta has been providing remote support to its direct customers for years. They solve 80% of all issues remotely with ISL Online. More than 70,000 remote sessions were held in 2019 alone. Based on this vast positive experience, Konica … Continue reading
Posted in User story
Tagged case study, channel sales, customers feedback, customisation, integration, Konica Minolta, OEM, remote access, remote support
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Mitsubishi Chemical Systems trusts ISL Online remote desktop to support 32,000 employees of Mitsubishi Chemical Holdings Group
Mitsubishi Chemical Systems (MCS) provides comprehensive IT technical services to about 100 companies of Mitsubishi Chemical Holdings Group (MCHG) located in Japan and in overseas countries of Asia-Pacific region. To promptly support 32,000 employees, they count on ISL Online remote … Continue reading
Posted in User story
Tagged case study, corporate server license, customer story, helpdesk, history report, intranet, japan, japanese market, licensing, mitsubishi, mitsubishi chemical holdings group, mitsubishi chemical systems, remote desktop software, remote support, session report, user interview, vpn
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Singtel uses ISL Online software to offer efficient remote support in a low bandwidth environment to their clients at the sea
Singtel, the largest mobile network operator in Singapore, approached ISL Online after hearing a presentation of the remote desktop software their CEO gave on the stage at CommunicAsia event in Singapore. Their request was clear – they needed a snappier … Continue reading
EasySecure: We wanted a future-proof and no-nonsense solution to provide efficient remote support
EasySecure have tried different remote support tools, including leading market providers, but they have found their peace with ISL Online remote desktop. We have reached out to Chester Vliegenthart from EasySecure to share their experience. In his words, ISL Online … Continue reading
Grenline Pet: After years of frustration with remote access tools, we have finally found satisfaction with ISL Online
Greenline Pet is a three-year old software-as-a-service (SaaS) start-up that makes redeeming coupons and rebates on commonly-used pet medications easier. In the year that Greenline has been using ISL Online, they have achieved an impressive 98% success rate with virtual … Continue reading
Posted in User story
Tagged greenline pet, ISL Online benefits, remote access, remote desktop, remote support, success story, veterinary
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Cad Toner: We would recommend ISL Online to any company searching for a professional and secure remote desktop software
Cad Toner, the leader and largest distributor of remanufactured cartridges and printing consumables in northern Mexico, solves over 200 technical issues every day using ISL Online remote desktop software. We have been talking to their IT manager Guadalupe Gaytan, who … Continue reading
Do you know what the tallest building in the world and ISL Online remote desktop software have in common?
The answer is Emaar Properties. Emaar, located in Dubai, the United Arab Emirates (UAE), is one of the largest real estate developers in the UAE and is known for various large-scale projects such as developing Burj Khalifa, the tallest building … Continue reading
Posted in corporate remote desktop, costumisation, customer service, desktop sharing, ISL Light, isl online, IT support, middle east, remote access, Remote support, User story
Tagged business remote support, customer service, desktop sharing, isl online, IT support, local use, remote access, remote access without internet, remote desktop, remote desktop software, remote desktop support, restriction on features, user story
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Devon Air Ambulance: ISL Online contributed to an enormous productivity rise
In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in … Continue reading
Posted in donation, ISL Light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote desktop support, Remote support, User story
Tagged customer service, Devon Air Ambulance, donation, isl light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote support, technical support, uk, user story
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ISL Online helps Mexicans after the earthquake
ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period
Bolton Gate Services: Efficient mobile device remote support reduced our downtime and boosted our productivity
Providing great remote desktop services to all of our clients is not only our job, it is also our passion. In this innovative and ever-changing process, what we value the most is our users’ feedback. Based on your feedback, needs … Continue reading
Posted in Android, isl online, IT support, Mobile, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, SaaS, User story
Tagged android, business remote support, customer service, desktop sharing, isl light, IT support, mobile, remote desktop software, remote desktop support, remote support, user story
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With the ISL Online remote desktop solution, Brazilian software giant AlterData supports a million clients yearly
One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in … Continue reading
Terpel remotely assists several thousand computers in Latin America with ISL Online
The leading distributor of Oil and Gas in Colombia with a strong 45% market share, Organización Terpel S.A (Terpel), needed a secure and high-performance solution to assist and manage over 1,500 internal remote connections on a daily basis. In 2014, … Continue reading
A techie fixes his cousin’s laptop with a black screen using ISL Online remote access
As a remote desktop support software provider, we regularly receive great success stories written by satisfied customers who want to share a remote support case that went exceptionally well. Occasionally, we get a story that stands out, so we wish … Continue reading
Arsys resolves 20% support requests with ISL Online
Arsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the … Continue reading
Posted in corporate remote desktop, Integrations, isl online, ISL Pronto, IT support, live chat, remote desktop, remote desktop support, Remote support, Uncategorized, User story
Tagged arsys, customer service, customer support for enterprise, customer support service, integration, live chat, live chat and remote desktop, live monitoring, reporting
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Immediate ROI for Call Center Benelux: ISL Online Customer Story
Call Center Benelux receives over 250,000 phone calls and emails annually, each of them being an emergency call in its own way and needing to be solved as fast as possible. Because the company is bound to an agreement that … Continue reading
Users Talk: EuroCloud Meets Online
One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells their own unique story. This month we are visiting the general director of … Continue reading
Users Talk: Laptop & PC Repairs
One name; hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells its own unique story. This month we are visiting northern London’s suburbs, Stanmore, where … Continue reading
Posted in isl online, Uncategorized, User story
Tagged IT support, laptop repair, remote control, remote desktop, remote support, user story
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Official ISL Online Blog 