Tag Archives: case study

The importance of remote access software in the development of hybrid educational models

Posted on February 2, 2023 by Barbara Viskovic

Due to the pandemic, educational institutions faced the challenge of maintaining continuity in their educational programmes and offering courses remotely. In this article, learn how Universidad Pontificia Bolivariana (UPB) used remote access software to help students access the university’s computer … Continue reading →

Posted in User story | Tagged case study, education, remote access, remote administration, remote courses, remote support, unattended access, university, user interview, user story, work from home | Leave a comment

A big car dealership group saves 2000 man-hour per year with ISL Online

Posted on August 2, 2021 by Barbara Viskovic

Grupo Fame has more than 50 car dealerships spread across Michoacán, Querétaro and Mexico City in Mexico. The leading car dealership needed a solution that would enable it to provide immediate and efficient support to all users in the organization … Continue reading →

Posted in User story | Tagged case study, covid, grupo fame, isl online, mexico, success story, unattended access, user feedback | Leave a comment

How important is professional remote support software during lockdown?

Posted on January 19, 2021 by Barbara Viskovic

According to Matic Nartnik, system administrator at the University of Ljubljana, remote support software ISL Online “was a lifesaver during the Coronavirus lockdown.” When his team and all the university’s staff, professors and office workers had to switch to working … Continue reading →

Posted in User story | Tagged administrative mode, case study, coronavirus, isl light, lockdown, remote access, remote support, remote work, university, user feedback, user interview, user story | Leave a comment

Konica Minolta provides its channel sales partners with ISL Online remote desktop solution

Posted on October 22, 2020 by Barbara Viskovic

Konica Minolta has been providing remote support to its direct customers for years. They solve 80% of all issues remotely with ISL Online. More than 70,000 remote sessions were held in 2019 alone. Based on this vast positive experience, Konica … Continue reading →

Posted in User story | Tagged case study, channel sales, customers feedback, customisation, integration, Konica Minolta, OEM, remote access, remote support | Leave a comment

Mitsubishi Chemical Systems trusts ISL Online remote desktop to support 32,000 employees of Mitsubishi Chemical Holdings Group

Posted on August 2, 2018 by Barbara Viskovic

Mitsubishi Chemical Systems (MCS) provides comprehensive IT technical services to about 100 companies of Mitsubishi Chemical Holdings Group (MCHG) located in Japan and in overseas countries of Asia-Pacific region. To promptly support 32,000 employees, they count on ISL Online remote … Continue reading →

Posted in User story | Tagged case study, corporate server license, customer story, helpdesk, history report, intranet, japan, japanese market, licensing, mitsubishi, mitsubishi chemical holdings group, mitsubishi chemical systems, remote desktop software, remote support, session report, user interview, vpn | Leave a comment

Teleroute’s Case Study

Posted on February 3, 2011 by islonlinesys

Are you interested to know how the leading pan-European transport and logistics industry supplier uses ISL Online? You’re welcome to read a short case study we’ve prepared in cooperation with the Teleroute’s CEO.

Posted in isl online, Uncategorized | Tagged case study, isl online, online collaboration, remote support, teleroute | Leave a comment