Tag Archives: CPT
We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.
Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands … Continue reading →
Posted in customer service, Resourceful
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Tagged cost management, cost per ticket, CPT, customer service, enterprise remote support, guide, helpdesk, ISL Pronto, IT support, live chat, metrics, operating costs, remote desktop software, remote support, service desk, staff productivity
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