Tag Archives: customer satisfaction

The key performance metrics you should know about if you work in tech support

Posted on August 16, 2022 by Barbara Viskovic

It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading →

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ISL Online named FrontRunner for Remote Support Software

Posted on March 2, 2021 by Barbara Viskovic

We are excited to announce that we have been named a FrontRunner for Remote Support Software by Software Advice, a Gartner company. According to ratings from real software users ISL Online was ranked ahead of Teamviewer and many other well-known … Continue reading →

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ISL Online ranked among top two in customer satisfaction for remote support software in the latest G2 review

Posted on January 23, 2020 by Barbara Viskovic

ISL Online, the global provider of secure remote support and remote access software for professional use, has received the second-highest satisfaction score for remote support software based on verified user reviews sourced from the Europe region in the Winter 2020 … Continue reading →

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How Effective Your Online Customer Service Really Is

Posted on January 17, 2014 by islonlinesys

In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading →

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