Tag Archives: customer service

Arsys resolves 20% support requests with ISL Online

Arsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the … Continue reading

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All-New Private Box Available to Empower Your Corporate IT Support

ISL Online has announced that all-new Private Box will be available to order starting on Thursday, January 23. Private Box is engineered for an unparalleled real-time customer service in a secure corporate environment. It features cross-platform remote desktop control with … Continue reading

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How Effective Your Online Customer Service Really Is

In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading

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Do Your Customers Speak a Different Language? Choose Live Chat with Automated Translations

“¡hola”, “Pozdravljeni”, “你好” … How often do you have troubles understanding and assisting your international customers? While finding a local partner might be the best solution for high priority markets, offering a live chat customer service with high quality automated … Continue reading

Posted in instant messaging, ISL Pronto, ISL Pronto - GeoFluent, live chat | Tagged , , , , , , | 2 Comments

5 Tips to Select Your Cloud Computing Vendor

The word on Cloud computing is gaining heat. Businesses are now looking to leverage it for obvious advantages such as to little or no hardware maintenance with real low cost of upkeep, higher response time to customers and a high … Continue reading

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