Tag Archives: enterprise remote support

We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.

Posted on July 14, 2022 by Barbara Viskovic

Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands … Continue reading →

Posted in customer service, Resourceful | Tagged cost management, cost per ticket, CPT, customer service, enterprise remote support, guide, helpdesk, ISL Pronto, IT support, live chat, metrics, operating costs, remote desktop software, remote support, service desk, staff productivity | Leave a comment

Using remote support to optimize a shift-left customer service strategy

Posted on June 14, 2022 by Barbara Viskovic

The customer service industry is changing. Learn how companies are adopting the shift-left strategy to optimize customer service and the key role remote support software plays. The adoption of the shift-left strategy began when the testing process was moved to … Continue reading →

Posted in customer service, Resourceful | Tagged customer service, enterprise remote support, HDI, helpdesk, IT support, remote access, remote desktop software, remote support software, shift-left | 1 Comment

The biggest upgrade for ISL Online’s on-premises Server License since 2005

Posted on September 15, 2014 by islonlinesys

For those of you who prefer on-premises remote desktop support software, ISL Online has the biggest backend change ready for you after 2005. The newest server application, ISL Conference Proxy 4.0, will enhance your user experience to a corporate-wise level. … Continue reading →

Posted in corporate remote desktop, ISL Conference Proxy, isl online, live chat, remote desktop, remote desktop support, Uncategorized | Tagged corporate remote support, enterprise remote support, live chat, on-premises remote desktop, software upgrade | Leave a comment

Here Is How Corporate Users Should Choose Remote Support Software

Posted on May 12, 2014 by islonlinesys

Choosing the right software for your IT support can be beyond challenge. The challenge, of course, is to find a remote support solution that matches your unique needs perfectly and to incorporate it in your environment. Let’s explore the options … Continue reading →

Posted in corporate remote desktop, On-premises remote support, remote desktop support, Remote support, remote support security, Uncategorized | Tagged corporate it support, corporate remote support, customer support for enterprise, enterprise instant messaging, enterprise remote support, remote desktop, remote support | 1 Comment

ISL Online to Present Enterprise Remote Support Solution at SITS14

Posted on April 18, 2014 by islonlinesys

ISL Online will exhibit for the third consecutive year at the UK’s leading Service Desk and IT Support Show (SITS), in London on 29 -30 April. This year, UK visitors will be able to see a demo of ISL Online’s … Continue reading →

Posted in trade show | Tagged enterprise remote support, it show, it support show, service desk, SITS, sits14, uk it show | Leave a comment