Tag Archives: help desk
Can remote work prevent employee resignation?
Experts point out the economic trend of people leaving their jobs on a massive scale, especially since the onset of pandemics, a phenomenon known as the Great Resignation. After a long period of working from home, many people have decided … Continue reading
Posted in Resourceful
Tagged great resignation, help desk, help desk performance, isl online, pwc, remote support, remote work, survey
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The key performance metrics you should know about if you work in tech support
It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading
Posted in customer service, Resourceful
Tagged customer satisfaction, customer service, guide, help desk, isl light, ISL Pronto, KPI, live chat, metrics, remote support software
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Get Free Tickets for CeBIT and Visit ISL Online’s Stand
As we are sure everyone is interested in what this year’s digital industry’s biggest, most international event CeBIT has to offer, and above all, what’s new at ISL Online, we have some free tickets waiting for you. What’s the catch? … Continue reading
Posted in trade show, Uncategorized
Tagged cebit, cebit 2012, free ticket, help desk, mobile remote desktop
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One-Click Remote Support to University Students and Faculty Staff
What is the first thing you think about when I say »school« and »notebook«? If you are like me, that surely isn’t some fancy pocket computer but an old-fashioned paper notebook, a thing of the past, something a student of … Continue reading
Sneak peak from HDI: ISL Light remote desktop on iPhone
Our HDI guys are still in Las Vegas showcasing the latest of ISL Online web collaboration suite relevant to help desk services. Yesterday, they showed us a sneak peek of the remote desktop support software ISL Light connecting from the … Continue reading
Sneak peak from HDI: ISL Light on iPad
Since yesterday, the Help Desk conference & expo HDI is in full force in Las Vegas and ISL Online is already flexing its muscles by showing everything their zealous developers have managed to work up in the last year. For … Continue reading
ISL Online Stand at HDI Conference & Expo Opens Today
Here he is, Bobo, our employee of the month, the remote access guru resting exhausted from catching the waves day in, day out. The photograph he had sent us from his last surfing vacation turned out to be perfect for … Continue reading
ISL Online takes HDI
Next week a bunch of ISL Online guys will be attending HDI held in Las Vegas from March 29 – April 1. Since this is the most important help desk event in the world, which provides a valuable insight into … Continue reading
Posted in isl online, Uncategorized
Tagged beach, conference, HDI, help desk, remote support
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Official ISL Online Blog 