Tag Archives: helpdesk
Using remote support to optimize a shift-left customer service strategy
The customer service industry is changing. Learn how companies are adopting the shift-left strategy to optimize customer service and the key role remote support software plays. The adoption of the shift-left strategy began when the testing process was moved to … Continue reading
Mitsubishi Chemical Systems trusts ISL Online remote desktop to support 32,000 employees of Mitsubishi Chemical Holdings Group
Mitsubishi Chemical Systems (MCS) provides comprehensive IT technical services to about 100 companies of Mitsubishi Chemical Holdings Group (MCHG) located in Japan and in overseas countries of Asia-Pacific region. To promptly support 32,000 employees, they count on ISL Online remote … Continue reading
Posted in User story
Tagged case study, corporate server license, customer story, helpdesk, history report, intranet, japan, japanese market, licensing, mitsubishi, mitsubishi chemical holdings group, mitsubishi chemical systems, remote desktop software, remote support, session report, user interview, vpn
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One-Click Remote Support to University Students and Faculty Staff
What is the first thing you think about when I say »school« and »notebook«? If you are like me, that surely isn’t some fancy pocket computer but an old-fashioned paper notebook, a thing of the past, something a student of … Continue reading
How to Transfer Files during Remote Support via ‘Send to’ in Window Explorer
ISL Online remote desktop support software 3.3.4 and up has an integrated SendTo option in the Windows Explorer menu. ‘Send to’ enables both helpdesk and client users to exchange files and folders easily via Windows Explorer during a desktop sharing … Continue reading
Posted in desktop sharing, ISL Light, isl online, Remote support, Uncategorized
Tagged file transfer, helpdesk, remote support, transfer files
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Official ISL Online Blog 