Tag Archives: isl light

Join ISL Online at SITS 2023 – Europe’s Premier Event for IT Support Professionals

Are you ready to experience the latest advancements in IT Service Management? Then join ISL Online at SITS 2023, Europe’s leading ITSM and Service Desk event, taking place at ExCel London on 10 and 11 May. We are excited to … Continue reading

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How to securely access your office computer from remote locations

In this blog we talk about the security of hybrid working models and preventative measures you should take when connecting remotely to your office computer. This could be the home office or a public place that requires even more attention. … Continue reading

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Discover the tactics IT managers use to cut costs and charge Service Desk efficiency

IT managers know that consistent and sustainable growth comes with many challenges. That’s because expanding the IT department requires a strategy that goes hand in hand with the Service Desk which takes on a leading role. In this article, we’ll … Continue reading

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ISL Online year in review: 2022 highlights

The festive season is in full swing, and this is usually the time when many of us look back at what we have accomplished and where there is still room for improvement. That’s exactly what we will try to do … Continue reading

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7 simple ways to connect to a remote computer

If you use remote desktop software to connect to remote computers, then you probably know that one of the most important features is the simplicity of establishing the connection, especially when you are dealing with a non-technical client on the … Continue reading

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The key performance metrics you should know about if you work in tech support

It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading

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ISL Online achieves its best uptime to date, 99.9958%

In 2021, ISL Online achieved its all-time best uptime, an impressive 99.9958%! ISL Online’s public cloud, consisting of 100+ servers worldwide, hosted millions of remote support and remote access sessions with a cumulative downtime of only 22 minutes during the … Continue reading

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ISL Online is not affected by Log4Shell vulnerability

Researchers have discovered a critical vulnerability (CVE-2021-44228, CVE-2021-45046) in the Apache Log4j library that affects millions of applications. We would like to assure all our users that ISL Online software does not use Log4j and IS NOT affected by the … Continue reading

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Red Dot Award for Interface and User Experience Design Goes to ISL Online

We are excited to share the news that ISL Online remote desktop software has won the prestigious Red Dot Award for Brands & Communication Design in the Interface and User Experience Design category. This is like winning an Oscar in … Continue reading

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PC Pro: 4 out of 5 stars and a recommended badge for ISL Online

According to PC Pro, the UK’s leading monthly IT magazine, ISL Online is an easy-to-manage remote desktop software that offers tight access security and great mobile support. In an independent review, the experts on the PC Pro editorial team gave … Continue reading

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How to Access a Remote Computer as an Administrator with ISL Online

What do you do if you want to help a remote user who is logged on to a Windows computer with a non-admin account, and you need to perform administrative activities on the remote device? You need remote access software … Continue reading

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ISL Online named FrontRunner for Remote Support Software

We are excited to announce that we have been named a FrontRunner for Remote Support Software by Software Advice, a Gartner company. According to ratings from real software users ISL Online was ranked ahead of Teamviewer and many other well-known … Continue reading

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How important is professional remote support software during lockdown?

According to Matic Nartnik, system administrator at the University of Ljubljana, remote support software ISL Online “was a lifesaver during the Coronavirus lockdown.” When his team and all the university’s staff, professors and office workers had to switch to working … Continue reading

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5 ways to build team culture in a remote work environment

The coronavirus pandemic has brought unforeseen circumstances across various aspects of society. Among all others, also enterprises had to adapt to the new normal. To do their part in curbing the growing number of confirmed cases, organizations have resorted to … Continue reading

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ISL Light Remote Desktop Recognized as Remote Support Software with Great User Experience by Gartner Digital Markets and other B2B Review Platforms

ISL Online is the proud recipient of Gartner Digital Markets Best Ease of Use badge 2020. Out of several hundred software products, for the second year in a row, verified reviewers recognized ISL Online software as impactful to their business. … Continue reading

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How to Get Ready for Remote Work

If you come to a point where you can’t come to the office for a period of time, you should prepare yourself in advance. Put in place a structure that will enable you and your team to stay connected, and … Continue reading

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ISL Online ranked among top two in customer satisfaction for remote support software in the latest G2 review

ISL Online, the global provider of secure remote support and remote access software for professional use, has received the second-highest satisfaction score for remote support software based on verified user reviews sourced from the Europe region in the Winter 2020 … Continue reading

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ISL Online receives the highest score in the c’t independent remote desktop software review

In its independent remote support software review, c’t magazine, the computer magazine with the most subscribers in Europe gives the highest score to ISL Online.  The c’t journalist, Jan Schüßler, points out its ease of use and rich functionalities: »Connection … Continue reading

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ISL Online Named Leader in the 2019 G2 Report for Remote Support Software

ISL Online has been named a leader in the latest G2 comparison of the best remote support software. ISL Light remote desktop solution nailed a spot among Leaders based on receiving a high customer satisfaction score and having a large … Continue reading

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How the end of CeBIT reminded us of the remote desktop technology beginnings?

No more CeBIT. Sounds strange, right? Well, actually it didn’t come as a surprise, we have all seen CeBIT fade away into a shadow of itself during the last ten years, but nevertheless, it’s not easy to grasp the idea … Continue reading

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