Tag Archives: isl light
7 simple ways to connect to a remote computer
If you use remote desktop software to connect to remote computers, then you probably know that one of the most important features is the simplicity of establishing the connection, especially when you are dealing with a non-technical client on the … Continue reading
The key performance metrics you should know about if you work in tech support
It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading
Posted in customer service, Resourceful
Tagged customer satisfaction, customer service, guide, help desk, isl light, ISL Pronto, KPI, live chat, metrics, remote support software
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ISL Online achieves its best uptime to date, 99.9958%
In 2021, ISL Online achieved its all-time best uptime, an impressive 99.9958%! ISL Online’s public cloud, consisting of 100+ servers worldwide, hosted millions of remote support and remote access sessions with a cumulative downtime of only 22 minutes during the … Continue reading
ISL Online is not affected by Log4Shell vulnerability
Researchers have discovered a critical vulnerability (CVE-2021-44228, CVE-2021-45046) in the Apache Log4j library that affects millions of applications. We would like to assure all our users that ISL Online software does not use Log4j and IS NOT affected by the … Continue reading
Posted in security
Tagged apache, CVE-2021-44228, incident, isl light, java, Log4j, log4shell, security
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Red Dot Award for Interface and User Experience Design Goes to ISL Online
We are excited to share the news that ISL Online remote desktop software has won the prestigious Red Dot Award for Brands & Communication Design in the Interface and User Experience Design category. This is like winning an Oscar in … Continue reading
Posted in Awards
Tagged award, design, isl light, isl online, Red Dot, remote desktop software, user experience, user interface, UX
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PC Pro: 4 out of 5 stars and a recommended badge for ISL Online
According to PC Pro, the UK’s leading monthly IT magazine, ISL Online is an easy-to-manage remote desktop software that offers tight access security and great mobile support. In an independent review, the experts on the PC Pro editorial team gave … Continue reading
Posted in Awards
Tagged comparison test, independent test, isl light, PC Pro, product review, product test, review
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How to Access a Remote Computer as an Administrator with ISL Online
What do you do if you want to help a remote user who is logged on to a Windows computer with a non-admin account, and you need to perform administrative activities on the remote device? You need remote access software … Continue reading
How important is professional remote support software during lockdown?
According to Matic Nartnik, system administrator at the University of Ljubljana, remote support software ISL Online “was a lifesaver during the Coronavirus lockdown.” When his team and all the university’s staff, professors and office workers had to switch to working … Continue reading
5 ways to build team culture in a remote work environment
The coronavirus pandemic has brought unforeseen circumstances across various aspects of society. Among all others, also enterprises had to adapt to the new normal. To do their part in curbing the growing number of confirmed cases, organizations have resorted to … Continue reading
Posted in remote work
Tagged coronavirus, covid-19, guide, isl light, remote access, remote support, remote work, remote work software, security, team culture, work from home
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ISL Light Remote Desktop Recognized as Remote Support Software with Great User Experience by Gartner Digital Markets and other B2B Review Platforms
ISL Online is the proud recipient of Gartner Digital Markets Best Ease of Use badge 2020. Out of several hundred software products, for the second year in a row, verified reviewers recognized ISL Online software as impactful to their business. … Continue reading
How to Get Ready for Remote Work
If you come to a point where you can’t come to the office for a period of time, you should prepare yourself in advance. Put in place a structure that will enable you and your team to stay connected, and … Continue reading
ISL Online receives the highest score in the c’t independent remote desktop software review
In its independent remote support software review, c’t magazine, the computer magazine with the most subscribers in Europe gives the highest score to ISL Online. The c’t journalist, Jan Schüßler, points out its ease of use and rich functionalities: »Connection … Continue reading
How the end of CeBIT reminded us of the remote desktop technology beginnings?
No more CeBIT. Sounds strange, right? Well, actually it didn’t come as a surprise, we have all seen CeBIT fade away into a shadow of itself during the last ten years, but nevertheless, it’s not easy to grasp the idea … Continue reading
Posted in cebit, CeBIT Memories, trade show
Tagged cebit, cebit 2005, exhibition, history, isl light, netviewer, ntr global, remote desktop, remote support
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How to secure an RDP connection without VPN?
(Last updated on July 30, 2020) Route it via ISL Online remote desktop software! The latest ISL Light allows you to use RDP access to Windows computers running in the remote network without VPN tunneling or making any firewall changes. … Continue reading
Posted in ISL Light, RDP
Tagged aon, ISL AlwaysOn, isl light, microsoft remote desktop, New release, RDP, remote access, remote desktop protocol, route rdp, secure rdp, tunneling, vpn
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ISL Online listed first in the PC Pro remote support software review
ISL Online has been listed as a leading product in the latest PC Pro review of remote support software, earning 5 out of 5 starts and receiving the “ITPro Editor’s Choice” badge.
Devon Air Ambulance: ISL Online contributed to an enormous productivity rise
In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in … Continue reading
Posted in donation, ISL Light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote desktop support, Remote support, User story
Tagged customer service, Devon Air Ambulance, donation, isl light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote support, technical support, uk, user story
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Protect your ISL Online account with two-factor authentication
Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store. Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in … Continue reading
Posted in How to, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, remote support security, security, two-factor authentication
Tagged 2fa, How to, isl light, isl online, IT support, remote access, remote access security, remote desktop, remote support, remote support security, security, two-factor authentication
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Official ISL Online Blog 