Tag Archives: ISL Pronto

7 simple ways to connect to a remote computer

Posted on September 14, 2022 by Barbara Viskovic

If you use remote desktop software to connect to remote computers, then you probably know that one of the most important features is the simplicity of establishing the connection, especially when you are dealing with a non-technical client on the … Continue reading →

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The key performance metrics you should know about if you work in tech support

Posted on August 16, 2022 by Barbara Viskovic

It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading →

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We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.

Posted on July 14, 2022 by Barbara Viskovic

Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands … Continue reading →

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ISL Pronto Integration Tips and Tricks, part II

Posted on April 8, 2011 by islds

Arthur C. Clarke stated that any sufficiently advanced technology is indistinguishable from magic. One option is to leave it at that “magic level”, but if possible, it is always fun to learn how some magic tricks are performed, right?

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ISL Pronto Integration Tips and Tricks

Posted on February 18, 2011 by islds

Time for another post with short & sweet tricks that answer the questions about ISL Online (in this case ISL Pronto) you never knew you wanted to ask, but will be glad to know the answer! This is not one … Continue reading →

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Video tutorials for ISL Pronto’ live chat

Posted on February 7, 2011 by islonlinesys

Since I’ve recently posted some articles on ISL Pronto on this blog, many of you have been in contact with our support guys for extra information. Afterall, is one user manual enough for ISL Pronto enthusiasts? 😉

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