Tag Archives: IT support
Execute local AutoHotkey scripts on a remote computer
Anyone who likes shortcuts will be happy to know that ISL Light supports AutoHotkey. ISL Online remote desktop software enables the AutoHotkey scripts which are running on operator’s computer to be executed on the remote computer.
Cad Toner: We would recommend ISL Online to any company searching for a professional and secure remote desktop software
Cad Toner, the leader and largest distributor of remanufactured cartridges and printing consumables in northern Mexico, solves over 200 technical issues every day using ISL Online remote desktop software. We have been talking to their IT manager Guadalupe Gaytan, who … Continue reading
Here’s how you can access a remote computer faster
If you’re one of those that often access a specific unattended remote computer, we have a great tip for you. It will help you speed up the process of connecting to the remote computer and it will optimise your remote … Continue reading
Set up unattended remote access using a 12-digit code
When adding a remote computer to your ISL AlwaysOn list, the usual practice is to send an invitation email to your client, who opens the provided link and installs the ISL AlwaysOn agent onto their computer. But, did you know … Continue reading
Access a remote computer with user’s consent
Often the easiest and fastest way to provide remote desktop support is to install a remote access agent (ISL AlwayOn) on your client’s computer. This allows the subsequent support sessions to be launched anytime and from anywhere with no interaction … Continue reading
Do you know what the tallest building in the world and ISL Online remote desktop software have in common?
The answer is Emaar Properties. Emaar, located in Dubai, the United Arab Emirates (UAE), is one of the largest real estate developers in the UAE and is known for various large-scale projects such as developing Burj Khalifa, the tallest building … Continue reading
Posted in corporate remote desktop, costumisation, customer service, desktop sharing, ISL Light, isl online, IT support, middle east, remote access, Remote support, User story
Tagged business remote support, customer service, desktop sharing, isl online, IT support, local use, remote access, remote access without internet, remote desktop, remote desktop software, remote desktop support, restriction on features, user story
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Devon Air Ambulance: ISL Online contributed to an enormous productivity rise
In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in … Continue reading
Posted in donation, ISL Light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote desktop support, Remote support, User story
Tagged customer service, Devon Air Ambulance, donation, isl light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote support, technical support, uk, user story
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Protect your ISL Online account with two-factor authentication
Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store. Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in … Continue reading
Posted in How to, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, remote support security, security, two-factor authentication
Tagged 2fa, How to, isl light, isl online, IT support, remote access, remote access security, remote desktop, remote support, remote support security, security, two-factor authentication
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Meet ISL Online at SMAU in Milan
It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October. It’s a great opportunity to get a taste of … Continue reading
Posted in business as usual, challenge, exhibition, expo, isl online, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, Smau, technology, trade show
Tagged business remote support, isl online, IT expo, IT support, Italy, remote access, remote control, remote desktop, remote desktop software, remote support, Smau, trade show
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ISL Online helps Mexicans after the earthquake
ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period
Add two-factor authentication to your ISL Online account
Hosted service users, our latest release features two-factor authentication, which you can now enable in your ISL Online account and double protect it.
Bolton Gate Services: Efficient mobile device remote support reduced our downtime and boosted our productivity
Providing great remote desktop services to all of our clients is not only our job, it is also our passion. In this innovative and ever-changing process, what we value the most is our users’ feedback. Based on your feedback, needs … Continue reading
Posted in Android, isl online, IT support, Mobile, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, SaaS, User story
Tagged android, business remote support, customer service, desktop sharing, isl light, IT support, mobile, remote desktop software, remote desktop support, remote support, user story
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HDI Brazil: Make a difference in your customer support service
Remote desktop software is the linchpin of any IT department, it’s a must-have piece of software if you want to support your clients efficiently. An efficient remote support service, simple to use, yet flexible enough to meet specific needs of … Continue reading
Posted in corporate remote desktop, desktop sharing, exhibition, expo, HDI, isl online, IT support, ITC event, Managed Private Cloud, OEM customisation, Private Cloud, remote desktop, remote desktop support, Remote support, trade show, Uncategorized
Tagged AlterData, business remote support, customer service, customer support, customisation, HDI, isl online, IT support, ITSM, managed private cloud, private cloud, remote desktop, remote desktop software, remote desktop support, remote support, saas
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Do you want to make your remote desktop support smarter? Come to SITS!
We, and especially our UK team, are looking forward to visiting SITS 2017 – the Service Desk & IT Support Show. It’s a two-day opportunity to leave our desks, meet up with our clients and prospects to discuss the latest … Continue reading
Posted in cloud computing, corporate remote desktop, exhibition, expo, ISL Light, isl online, IT support, ITC event, remote access, remote desktop, remote desktop support, Remote support, SITS, trade show
Tagged integration, isl online, isl online demo, IT support, ITSM conference, remote desktop, remote desktop software, remote desktop support, remote support, SITS, two-factor authentication
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ISL Online exhibiting in Aveiro at Tech Days 2016
ISL Online is soon to exhibit at Tech Days 2016, one of the leading technology events in Portugal with over 100 exhibitors and 10,000 visitors, in Aveiro, 15 – 17 September. Co-exhibiting with a local partner ImparPower at Stand 20 … Continue reading
Posted in exhibition, trade show
Tagged Aveiro, event, exhibition, IT event, IT support, Portugal, remote support software, Tech Days, Tech Days 2016
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ISL Online showcasing OEM branding of remote desktop software at SITS 2016
It’s that time of the year again and ISL Online is ready to make a show at the UK’s leading exhibition and conference for IT service professionals. At the event, held in London on 8-9 June at the new venue … Continue reading
Posted in isl online, OEM customisation, trade show
Tagged branding, exhibition, IT service, IT support, ITSM, London, remote desktop, remote desktop branding, SITS, SITS 2016, uk
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ISL Light 4.1 brings remote computer grouping and enhanced devices management
ISL Online, a pioneer provider of enterprise remote desktop software, is proud to present an upgraded ISL Light 4.1 with a convenient remote computer grouping, empowered user management, restart and resume functionality for Mac, and a series of small improvements … Continue reading
ISL Online to showcase high security, adaptability and nifty functionality at HDI
Access is key and with over ten years on the market ISL Online delivers remote desktop and live chat software that simply works. Crafted to perfection, it lets you access and control a remote device securely using the latest remote … Continue reading
Posted in expo, trade show
Tagged conference, expo, HDI, HDI 2016, IT support, orlando, remote desktop
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Server License users, it’s time to move from SHA-1 to SHA-2 encryption
IMPORTANT: Server License users need to upgrade their ISL Conference Proxy to 4.2.0 or later to avoid Windows blocking ISL Online applications on Windows 7 and higher due to Microsoft SHA-1 deprecation policy.
Posted in business as usual, corporate remote desktop, ISL Conference Proxy, ISL Light, isl online, IT support, Managed Private Cloud, On-Premises, On-premises remote support, Private Cloud, remote access, remote desktop, remote support security, security, Uncategorized, update
Tagged code signing certificate, ISL Conference Proxy, IT support, remote access, remote deskop, remote support, security upgrade, server license, server license users, sha-1, sha-2, upgrade isl conference proxy
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Remote desktop session recording gets a makeover in ISL Player 4.0
ISL Online, an enterprise remote desktop software provider, has recently released a completely renewed player, that goes hand in hand with their session recording functionality, enabling improved playback and management of recorded remote support and access sessions. The latest version … Continue reading
Posted in corporate remote desktop, ISL AlwaysOn, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, Remote support, session recording
Tagged IT support, player, remote access, remote control, remote desktop, remote software, remote support, session playback, session recording, tech support, video playback
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