Tag Archives: IT support

We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.

Posted on July 14, 2022 by Barbara Viskovic

Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands … Continue reading →

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Using remote support to optimize a shift-left customer service strategy

Posted on June 14, 2022 by Barbara Viskovic

The customer service industry is changing. Learn how companies are adopting the shift-left strategy to optimize customer service and the key role remote support software plays. The adoption of the shift-left strategy began when the testing process was moved to … Continue reading →

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How to choose the best remote support software for your business?

Posted on May 12, 2022 by Barbara Viskovic

When thinking about your everyday business tools, you need to do your research and not settle for anything but the best. If you search the Internet for remote desktop software, you will find numerous solutions. But which one is the … Continue reading →

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Visit ISL Online at SITS 2022

Posted on May 4, 2022 by Barbara Viskovic

After a standstill of over two years, we are thrilled to announce that ISL Online will be exhibiting live at SITS 2022, Europe’s leading event for ITSM, service desk and IT support professionals. We can’t wait to meet you in … Continue reading →

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ISL Online receives the highest score in the c’t independent remote desktop software review

Posted on January 15, 2020 by Barbara Viskovic

In its independent remote support software review, c’t magazine, the computer magazine with the most subscribers in Europe gives the highest score to ISL Online.  The c’t journalist, Jan Schüßler, points out its ease of use and rich functionalities: »Connection … Continue reading →

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Meet ISL Online at Pharmed & Healthcare tradeshow in Vietnam

Posted on September 10, 2018 by Barbara Viskovic

ISL Online will attend the Pharmed & Healthcare tradeshow in Vietnam in September. ISL Online will present its state-of-the-art remote desktop software, focusing on the Managed Private Cloud product which enables full control and complete privacy of sensitive medical data. … Continue reading →

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Execute local AutoHotkey scripts on a remote computer

Posted on March 15, 2018 by Barbara Viskovic

Anyone who likes shortcuts will be happy to know that ISL Light supports AutoHotkey. ISL Online remote desktop software enables the AutoHotkey scripts which are running on operator’s computer to be executed on the remote computer.

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Cad Toner: We would recommend ISL Online to any company searching for a professional and secure remote desktop software

Posted on March 7, 2018 by Barbara Viskovic

Cad Toner, the leader and largest distributor of remanufactured cartridges and printing consumables in northern Mexico, solves over 200 technical issues every day using ISL Online remote desktop software. We have been talking to their IT manager Guadalupe Gaytan, who … Continue reading →

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Here’s how you can access a remote computer faster

Posted on February 22, 2018 by Barbara Viskovic

If you’re one of those that often access a specific unattended remote computer, we have a great tip for you. It will help you speed up the process of connecting to the remote computer and it will optimise your remote … Continue reading →

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Set up unattended remote access using a 12-digit code

Posted on February 6, 2018 by Barbara Viskovic

When adding a remote computer to your ISL AlwaysOn list, the usual practice is to send an invitation email to your client, who opens the provided link and installs the ISL AlwaysOn agent onto their computer. But, did you know … Continue reading →

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Access a remote computer with user’s consent

Posted on January 29, 2018 by Barbara Viskovic

Often the easiest and fastest way to provide remote desktop support is to install a remote access agent (ISL AlwayOn) on your client’s computer. This allows the subsequent support sessions to be launched anytime and from anywhere with no interaction … Continue reading →

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Devon Air Ambulance: ISL Online contributed to an enormous productivity rise

Posted on December 14, 2017 by Barbara Viskovic

In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in … Continue reading →

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Protect your ISL Online account with two-factor authentication

Posted on October 24, 2017 by Barbara Viskovic

Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store. Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in … Continue reading →

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Meet ISL Online at SMAU in Milan

Posted on October 17, 2017 by Barbara Viskovic

It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October.  It’s a great opportunity to get a taste of … Continue reading →

Posted in business as usual, challenge, exhibition, expo, isl online, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, Smau, technology, trade show | Tagged , , , , , , , , , , , | Leave a comment

ISL Online helps Mexicans after the earthquake

Posted on October 6, 2017 by Barbara Viskovic

ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period

Posted in challenge, donation, IT support, Mexico earthquake, remote access, remote desktop, Remote support, remote work, User story | Tagged , , , , , , , , | 1 Comment

Add two-factor authentication to your ISL Online account

Posted on September 18, 2017 by Barbara Viskovic

Hosted service users, our latest release features two-factor authentication, which you can now enable in your ISL Online account and double protect it.  

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Do you want to make your remote desktop support smarter? Come to SITS!

Posted on May 31, 2017 by Barbara Viskovic

We, and especially our UK team, are looking forward to visiting SITS 2017 – the Service Desk & IT Support Show. It’s a two-day opportunity to leave our desks, meet up with our clients and prospects to discuss the latest … Continue reading →

Posted in cloud computing, corporate remote desktop, exhibition, expo, ISL Light, isl online, IT support, ITC event, remote access, remote desktop, remote desktop support, Remote support, SITS, trade show | Tagged , , , , , , , , , , | Leave a comment