Tag Archives: KPI
Discover the tactics IT managers use to cut costs and charge Service Desk efficiency
IT managers know that consistent and sustainable growth comes with many challenges. That’s because expanding the IT department requires a strategy that goes hand in hand with the Service Desk which takes on a leading role. In this article, we’ll … Continue reading
Posted in Measuring performance, Resourceful
Tagged customer service, customer support, guide, HDI, helpdesk, isl light, KPI, metrics, remote support, remote support software, service desk
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The key performance metrics you should know about if you work in tech support
It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading
Posted in customer service, Resourceful
Tagged customer satisfaction, customer service, guide, help desk, isl light, ISL Pronto, KPI, live chat, metrics, remote support software
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