Tag Archives: KPI

Discover the tactics IT managers use to cut costs and charge Service Desk efficiency

IT managers know that consistent and sustainable growth comes with many challenges. That’s because expanding the IT department requires a strategy that goes hand in hand with the Service Desk which takes on a leading role. In this article, we’ll … Continue reading

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The key performance metrics you should know about if you work in tech support

It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading

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