Tag Archives: live support
How Effective Your Online Customer Service Really Is
In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading
Do Your Customers Speak a Different Language? Choose Live Chat with Automated Translations
“¡hola”, “Pozdravljeni”, “你好” … How often do you have troubles understanding and assisting your international customers? While finding a local partner might be the best solution for high priority markets, offering a live chat customer service with high quality automated … Continue reading
Official ISL Online Blog 