Tag Archives: remote support software
Discover the tactics IT managers use to cut costs and charge Service Desk efficiency
IT managers know that consistent and sustainable growth comes with many challenges. That’s because expanding the IT department requires a strategy that goes hand in hand with the Service Desk which takes on a leading role. In this article, we’ll … Continue reading
Posted in Measuring performance, Resourceful
Tagged customer service, customer support, guide, HDI, helpdesk, isl light, KPI, metrics, remote support, remote support software, service desk
Leave a comment
ISL Online year in review: 2022 highlights
The festive season is in full swing, and this is usually the time when many of us look back at what we have accomplished and where there is still room for improvement. That’s exactly what we will try to do … Continue reading
The key performance metrics you should know about if you work in tech support
It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading
Posted in customer service, Resourceful
Tagged customer satisfaction, customer service, guide, help desk, isl light, ISL Pronto, KPI, live chat, metrics, remote support software
Leave a comment
Using remote support to optimize a shift-left customer service strategy
The customer service industry is changing. Learn how companies are adopting the shift-left strategy to optimize customer service and the key role remote support software plays. The adoption of the shift-left strategy began when the testing process was moved to … Continue reading
Visit ISL Online at SITS 2022
After a standstill of over two years, we are thrilled to announce that ISL Online will be exhibiting live at SITS 2022, Europe’s leading event for ITSM, service desk and IT support professionals. We can’t wait to meet you in … Continue reading
Posted in SITS, trade show
Tagged IT support, ITSM, remote desktop software, remote support software, SITS, trade show
Leave a comment
Gartner Digital Markets recognises ISL Light as a top remote support software
Capterra, a Gartner company, and an established software review and recommendation engine, has featured ISL Light in the flagship reports of Gartner Digital Markets (Capterra, Software Advice, and GetApp) for Remote Support Software. These reports are independent assessments that evaluate … Continue reading
Posted in Awards
Tagged award, Capterra, gartner digital markets, getapp, remote support software, Software Advice, user reviews, write a review
Leave a comment
All you need to know to offer great remote support with ISL Online
If you’re a fresh ISL Online user, with a trial or a prepaid license, this one is for you. In this post, we’ll take a quick glance at ISL Light basics and pay attention to some of the useful features … Continue reading
Posted in ISL Online Guide, Tips & Tricks
Tagged administrative mode, clipboard, computer management, computer sharing, customisation, download, download isl light, getting started, How to, Instructions, ISL Light 4, ISL Light guide, licensing, PPU, remote support, remote support software, teamwork, unattended remote access, write a review
Leave a comment
ISL Online exhibiting in Aveiro at Tech Days 2016
ISL Online is soon to exhibit at Tech Days 2016, one of the leading technology events in Portugal with over 100 exhibitors and 10,000 visitors, in Aveiro, 15 – 17 September. Co-exhibiting with a local partner ImparPower at Stand 20 … Continue reading
Posted in exhibition, trade show
Tagged Aveiro, event, exhibition, IT event, IT support, Portugal, remote support software, Tech Days, Tech Days 2016
Leave a comment
Stay ahead of the game with remote support for mobile devices
As mobiles overtake desktop usage and their number exceeds the world’s population, having a mobilised helpdesk centre is imperative. Learn the logic behind what makes a mobile remote access app effective for IT support and get tips on how to … Continue reading
Posted in Android, corporate remote desktop, cross-platform, iOS, ISL Light, isl online, IT support, Mobile, remote access, remote desktop support, remote mobile control, Remote support, Uncategorized
Tagged access a remote computer, access android mobile device, access iPad, access iPhone, access mobile devices, android, business remote support, control mobile device, how to support android remotely, how to support ipad remotely, how to support iphone remotely, iOS, remote support for android, remote support software, remote work
Leave a comment
Alternative to LogMeIn for SME Fifth of Its Price
LogMeIn’s free remote access product, LogMeIn Free, is shutting down, while the company tries to move their free users over to a (over) paid model. But, watch out LogMeIn users, here is a better alternative for everyone seeking performance and … Continue reading
Immediate ROI for Call Center Benelux: ISL Online Customer Story
Call Center Benelux receives over 250,000 phone calls and emails annually, each of them being an emergency call in its own way and needing to be solved as fast as possible. Because the company is bound to an agreement that … Continue reading
Official ISL Online Blog 