Tag Archives: service desk

We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.

Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands … Continue reading

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ISL Online to Present Enterprise Remote Support Solution at SITS14

ISL Online will exhibit for the third consecutive year at the UK’s leading Service Desk and IT Support Show (SITS), in London on 29 -30 April. This year, UK visitors will be able to see a demo of ISL Online’s … Continue reading

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ISL Online Showcasing at SITS in London

After an enjoyable week at the Vegas’s HDI, we are headed for yet another exciting event this week.

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