Tag Archives: staff productivity

We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.

Posted on July 14, 2022 by Barbara Viskovic

Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands … Continue reading →

Posted in customer service, Resourceful | Tagged cost management, cost per ticket, CPT, customer service, enterprise remote support, guide, helpdesk, ISL Pronto, IT support, live chat, metrics, operating costs, remote desktop software, remote support, service desk, staff productivity | Leave a comment

Enterprise Instant Messaging Software Adds to Staff Productivity

Posted on February 1, 2011 by islonlinesys

Instant messaging (IM) is one of the fastest growing means of communication. It has sprouted like a weed adopting 50 million users in half the time the email needed to gather its first 50 million users. It seems instant messengers … Continue reading →

Posted in instant messaging, ISL Pronto, live chat, Uncategorized | Tagged business communication, desktop sharing, EIM, enterprise instant messaging, enterprise instant messaging software, IM, instant messaging, instant messenger, ISL Pronto, live chat, staff productivity | 1 Comment

Tag Archives: staff productivity

We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.

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