Tag Archives: technical support

With the ISL Online remote desktop solution, Brazilian software giant AlterData supports a million clients yearly

One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in … Continue reading

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ISL Online Remote Desktop showcases at GITEX 2016 in Dubai

GITEX Technology Week, the number 1 technology event in the MENA region and the third largest in the world, opened on Sunday, featuring cutting-edge technologies by over 4,000 global tech leaders from over 60 countries. ISL Online is showcasing the … Continue reading

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Get the updated ISL Light for Android

Android users, you will be happy to hear that a recently updated remote desktop app ISL Light 3.0.1 for Android awaits you on Google Play. You are welcome to get the update, which resolves a few frequently reported bug fixes, … Continue reading

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A techie fixes his cousin’s laptop with a black screen using ISL Online remote access

As a remote desktop support software provider, we regularly receive great success stories written by satisfied customers who want to share a remote support case that went exceptionally well. Occasionally, we get a story that stands out, so we wish … Continue reading

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How Effective Your Online Customer Service Really Is

In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading

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See you at HDI in Vegas!

If you’ve been there, then you know it’s a must for all of you IT service and technical support pros. With over 2,200 elite professionals attending and presenting this year at HDI, I am sure you already have your bags … Continue reading

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How Remote Desktop Support Makes Life Easier

 I wake up, do my chores, hit the road, reach office and switch on the computer – every single work day. I got used to it. In fact, I settled so comfortably into this routine that when the computer systems … Continue reading

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