Tag Archives: technical support
Devon Air Ambulance: ISL Online contributed to an enormous productivity rise
In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in … Continue reading
Posted in donation, ISL Light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote desktop support, Remote support, User story
Tagged customer service, Devon Air Ambulance, donation, isl light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote support, technical support, uk, user story
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With the ISL Online remote desktop solution, Brazilian software giant AlterData supports a million clients yearly
One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in … Continue reading
ISL Online Remote Desktop showcases at GITEX 2016 in Dubai
GITEX Technology Week, the number 1 technology event in the MENA region and the third largest in the world, opened on Sunday, featuring cutting-edge technologies by over 4,000 global tech leaders from over 60 countries. ISL Online is showcasing the … Continue reading
Get the updated ISL Light for Android
Android users, you will be happy to hear that a recently updated remote desktop app ISL Light 3.0.1 for Android awaits you on Google Play. You are welcome to get the update, which resolves a few frequently reported bug fixes, … Continue reading
A techie fixes his cousin’s laptop with a black screen using ISL Online remote access
As a remote desktop support software provider, we regularly receive great success stories written by satisfied customers who want to share a remote support case that went exceptionally well. Occasionally, we get a story that stands out, so we wish … Continue reading
How Effective Your Online Customer Service Really Is
In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading
See you at HDI in Vegas!
If you’ve been there, then you know it’s a must for all of you IT service and technical support pros. With over 2,200 elite professionals attending and presenting this year at HDI, I am sure you already have your bags … Continue reading
Posted in isl online, remote desktop support, trade show, Uncategorized
Tagged expo, HDI, it conference, IT support, technical support
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Users talk: Ministry of Public Administration of Slovenia
One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. Each tells its own unique story. This month we are visiting a lively capital of … Continue reading
Posted in desktop sharing, internet communication, ISL Groop, ISL Light, isl online, online meeting, remote access, remote desktop, remote desktop support
Tagged cloud, IT support, ministry, mobile devices, public administration, remote access, remote desktop, remote desktop ios, remote support, slovenia, technical support, web conferencing
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How Remote Desktop Support Makes Life Easier
I wake up, do my chores, hit the road, reach office and switch on the computer – every single work day. I got used to it. In fact, I settled so comfortably into this routine that when the computer systems … Continue reading
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