Everything Back to Normal Due to Round-the-Clock Eager Support
Sunday morning started early with something resembling a “mayday” call from our Japanese partners, who discovered the issue in our remote desktop software ISL Light when the rest of us were still sound asleep. A team of the best engineers at ISL Online soon gathered in the headquarters and figured that the issue was hidden […]
Cannot establish a Connection? (Updated)
IMPORTANT NOTICE: We have unfortunately detected an issue with the ISL Light application due to a security certificate expiry. You may find you are unable to establish a remote desktop connection. ISL Online tech team has been working hard to resolve the problem and have already released the update. Please read instructions below how to […]
Five Best Cross-Platform Remote Access Software Products
With so many remote access services claiming cross-platform performance, can we indeed connect to a remote computer regardless of the platform? I dug deep into the business remote desktop market, with special interest in the ability to connect from and to any platform and device, and made a comparison of the five best cross-platform remote […]
Alternative to LogMeIn for SME Fifth of Its Price
LogMeIn’s free remote access product, LogMeIn Free, is shutting down, while the company tries to move their free users over to a (over) paid model. But, watch out LogMeIn users, here is a better alternative for everyone seeking performance and value. ISL Online All-in-One offers everything a business needs for a smooth customer support service […]
All-New Private Box Available to Empower Your Corporate IT Support
ISL Online has announced that all-new Private Box will be available to order starting on Thursday, January 23. Private Box is engineered for an unparalleled real-time customer service in a secure corporate environment. It features cross-platform remote desktop control with installable access to unattended computers, live chat for website, and web conferencing pre-installed and pre-configured […]
How Effective Your Online Customer Service Really Is
In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making data-driven decisions on staffing, supervisory, and administrative goals requires powerful reporting. ISL Online has added […]
ISL Light Remote Access App for iPad/iPhone Now Compatible With iOS 7
Great news for all iPad and iPhone users, ISL Light iOS is now fully iOS 7 compatible and optimized for iPhone 5S. All its power-packed remote access and tech support functionalities are henceforth available for iOS 7 devices. You are welcome to download the newest update from the App Store for free. Talk back and […]
Snowed in? Stay Connected with Remote Work Tools
Due to the powerful, freezing and potentially life threatening wind chills, temperatures expected to drop to a shocking 40 below to even 50 below zero through Monday afternoon, heavy snow fall, and the fact that a state of emergency has been declared in parts of Indiana, it might be wise to stay at home altogether […]