It has been another interesting week from the security perspective, since most administrators have been busy in the past few days patching the latest vulnerability marked as CVE-2015-7547.
It is a buffer overflow in the getaddrinfo() function which is a part of the GNU C Library (glibc), you can read more about it at the following links:
The 2015 uptime finally came out this week! Proud to say, ISL Online has once again proved a smart choice for quick and secure connections to any device in the world. With our SaaS working at an astounding 99.992 percent uptime, the service was intact and globally available 24/7/365 except for 42 minutes of partial service or web downtime across four minor incidents.
Posted in cloud computing, corporate remote desktop, isl online, service uptime
Tagged availability, downtime, remote desktop, saas, SaaS availability, service availability, stability, uptime
For those of you already using the latest ISL Light Android Remote Desktop app released two weeks ago (read blog), here are a few useful keyboard shortcuts to help you control a remote Android mobile device faster.
Posted in Android, corporate remote desktop, cross-platform, ISL Light, Mobile
Tagged access Android, access android from computer, android, android remote access, android remote desktop, gestures, keyboard shortcuts, mobile device, remote Android, remote control Android, remote desktop, shortcuts
IMPORTANT: Server License users need to upgrade their ISL Conference Proxy to 4.2.0 or later to avoid Windows blocking ISL Online applications on Windows 7 and higher due to Microsoft SHA-1 deprecation policy.
The notification Server License users running ISL Conference Proxy version older than 4.2.0 get when trying to run an ISL Online application on Windows 7 or higher since January 1st, 2016.
Posted in business as usual, corporate remote desktop, ISL Conference Proxy, ISL Light, isl online, IT support, Managed Private Cloud, On-Premises, On-premises remote support, Private Cloud, remote access, remote desktop, remote support security, security, Uncategorized, update
Tagged code signing certificate, ISL Conference Proxy, IT support, remote access, remote deskop, remote support, security upgrade, server license, server license users, sha-1, sha-2, upgrade isl conference proxy
ISL Online, an enterprise remote desktop software provider, has recently released a completely renewed player, that goes hand in hand with their session recording functionality, enabling improved playback and management of recorded remote support and access sessions. The latest version of the player, renamed now into ISL Player 4.0, has a refreshed design and brings ISL Light’s fourth generation look and feel, plus a handful of new features for easier handling and editing of the recordings. ISL Player 4.0 is available free to all ISL Online users.
Download ISL Player 4.0
Posted in corporate remote desktop, ISL AlwaysOn, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, Remote support, session recording
Tagged IT support, player, remote access, remote control, remote desktop, remote software, remote support, session playback, session recording, tech support, video playback
Over the past year, ISL Online has been busy as ever adding new features (Android screen sharing, remote access to iOS devices), improving performance (iOS remote access, UI, Windows 10, web conferencing for iOS) synchronising software over various platforms (Mac, Linux) and achieving other great goals (AVG OEM customisation, Managed Private Cloud in Japan, security, availability, CeBIT, Expo Tecnología in Mexico, SITS in London, GITEX in Dubai) to help you guys do what you do even better (Arsys).
Let the new year start just as prosperously and joyfully and may it bring you new goals, new inspirations and new achievements with always new features of your favourite remote desktop tools. Happy New Year!
ISL Online, an enterprise remote desktop software provider, released today an updated version of its ISL Groop iOS app, which enhances user experience of the simple cross-platform web conferencing app also on iPhones. The app has been completely redesigned, its audio and video conferencing improved, its performance optimised for iPhone 6, 6 Plus and iOS 7 and later, while it also fixes a sizable list of small quibbles.
Download ISL Groop 2.0 on the App Store for FREE
Posted in iOS, ISL Groop, isl online, online meeting, Uncategorized, web conferencing
Tagged cross-platform web conferencing, iOS, ios app, ipad, iphone, iphone 6, online meeting, online meeting from iphone, online meeting software, video conferencing, web conferencing, web conferencing for ios, web conferencing for mobile
As a remote desktop support software provider, we regularly receive great success stories written by satisfied customers who want to share a remote support case that went exceptionally well. Occasionally, we get a story that stands out, so we wish to share it with you. Dusan’s story is one of them.
ISL Online saves the day
Written by Dusan
I am one of those 24/7 tech guys, a technical support representative not only servicing anxious customers with software issues, but also helping my family and friends in my free time with any kind of computer issues, questions, and, quite regularly actually, in-depth market analyses of possible choices of computer purchase. Every now and then I am presented with a strange issue, a true challenge really, which I am thrilled to solve and save the day of the grateful friend, or this time, a cousin.
For the sixth year, ISL Online is exhibiting its Enterprise Remote Desktop solutions at Dubai’s GITEX Technology Week, 18-22. October, the number 1 technology event in the MEASA region with 130,000+ ICT professionals from 150 countries. You are welcome to find us in three locations — the Sheikh Saeed Hall at the Fujairah government’s Stand S1-101 and Stand SR-F1, while also in the Zabeel Hall at Booth Z-B20.
Posted in corporate remote desktop, integration, isl online, remote desktop support, trade show
Tagged @GITEXTechWeek #GTX #GTX2015 #Dubai #Technology #IoT #Mobile #UAE, enterprise remote desktop, Fujairah government, gitex, gitex 2015, gitex technology week, MEASA, Sheikh Saeed hall, Zabeel Hall
ISL Online, an enterprise remote desktop software provider, is proud to introduce a Managed Private Cloud platform for highly secure and reliable remote desktop services in Japan. Remote desktop services that simply work 24/7/365 and the user has full control over without having to invest in hardware or perform system administration.
Posted in cloud computing, corporate remote desktop, desktop sharing, isl online, Managed Private Cloud, Private Cloud, Uncategorized
Tagged cloud remote desktop, corporate remote desktop, corporate remote support, enterprise remote desktop, japan, managed private cloud, Oceanbridge, on-premises remote desktop, private space, remote support, secure remote desktop
ISL Online today unveiled ISL Light iOS 3.2, a largely improved remote desktop app for iOS mobile devices, which enables technical remote support of and from iPhone, iPad and iPod touch devices. In this release, the app adds a one-click view over the remote iOS system information, pop-up chat notifications when in background mode, a two-finger gesture for easier screen scrolling, session recording, improved screen sharing, and functionality customisation. ISL Light iOS 3.2 is available on the App Store.
Download the ISL Light iOS 3.2 Remote Access app on the App Store for FREE
Posted in cross-platform, iOS, ISL Light, isl online, Mobile, remote mobile control, Remote support, Uncategorized, update
Tagged how to control iphone remotely, ios mobile device, ios remote access, iphone remote control, remote control of ios devices, remote support, screen sharing, screen sharing ios
Over 200,000 businesses ran more than 10 million troubleshooting sessions in 2014 with the heaviest of users creating over 250,000 sessions. While it gives us enormous pride of the number of people who rely on us every day, we recognize the huge responsibility to meet and exceed our customers’ rising expectations. That’s why we are strongly dedicated to providing a trustworthy and reliable remote access service that simply works.
Posted in cloud computing, corporate remote desktop, isl online, On-Premises, Private Cloud, SaaS, technology
Tagged cloud, cloud architecture, cloud benefits, cloud network, cloud-based saas, data security, enterprise, private cloud, remote access, remote desktop, remote desktop private cloud, remote desktop service, troubleshooting, uptime
Tweet this: @AVGFree partners with @ISL_Online to provide an integrated #RemoteAccess solution from one platform to their #MSP
ISL Online, the enterprise remote desktop software provider, is proud to announce OEM partnership with AVG® Technologies N.V. (NYSE: AVG), the online security company™ for more than 200 million monthly active users. AVG Business Managed Workplace® 9.2, the latest version of its fully integrated, open ecosystem, remote monitoring and management (RMM) platform launched today, now features a Premium Remote Control capability, powered by ISL Online, to provide an integrated remote access solution from one platform at no additional cost.
Posted in corporate remote desktop, integration, ISL Light, isl online, remote access, remote desktop, remote mobile control, Uncategorized
Tagged access remote computers, AVG Business, AVG Technologies, integrated remote access, integrated remote control, managed service provider, Managed Workplace 9.2, MSP, OEM, Premium Remote Control, remote access, remote desktop control software, remote monitoring and management, RMM
Choosing the right product is not an easy task. The more alternatives there are, the more cautious you should be not to fall for the numerous tricks businesses use to get you on board. It’s not uncommon to start a new service at a reasonably low price but end up paying a lot of extras over the years. We all know ‘life-time’ licence that turns out not to be life-time at all by the time of the next upgrade. Or the expensive but much needed extra functionality and mobile editions added to the initial basic application, etc.
However, there are still vendors that play it fair, ISL Online being one of them. ISL Online pricing policy has always been a straightforward one with prices and quantity discounts freely available in the online shop. While the prices might not be on the low-end, ISL Online is still the most cost effective remote desktop support software on the market. Let me show you why.
Although the most widely used OS is still Windows 7 with a 60.75% market share, followed by Windows 8.1 with a mere 13.09% and the still popular Windows XP at 11.74%, Windows 10 is here and hitting the world attention. After carrying out thorough performance tests of the ISL Light remote desktop software on the largely anticipated OS, we are proud to announce full compatibility with Windows 10.
Posted in ISL AlwaysOn, ISL Light, remote access, Remote support
Tagged compatible with windows 10, remote access, remote desktop, remote maintenance, remote support, windows 10, windows 10 compatible, windows 10 ready
After months of synchronising software with all major platforms, we are proud to introduce the most impressive remote support tool, ISL Light 4, also to Linux. The new generation remote desktop software, which lets you efficiently assist attended and unattended remote computers with IT issues, brings speedy screen sharing, multi-monitor support, detailed remote system information and a simplified brand-new design. Together with countless new tools, ISL Light 4 for Linux will get you ahead in live technical support and make remote operations on Linux effortless.
Download ISL Light 4
Posted in corporate remote desktop, cross-platform, desktop sharing, ISL Light, isl online, IT support, Linux, remote desktop, Uncategorized, update
Tagged assist remote computers, connect to a remote computer, desktop sharing, linux, multiple remote computers, remote access to unattended computers, remote computers, remote desktop application, remote desktop for Linux, remote desktop software, remote support tools
We are proud to announce the release of a redesigned remote desktop support end-user application ISL Light Client for Windows, Mac and Linux, which now matches the state-of-the-art design of the operator application ISL Light 4. You are welcome to update and distribute the new client application to your customers.
Posted in ISL Light, isl online, remote desktop, remote desktop support, Remote support, Uncategorized, update
Tagged best desktop sharing, easy remote connection, easy remote support, new remote desktop, remote desktop application, remote desktop support
Whether sipping piña colada in the shade of a palm tree, catching big waves with your surfboard, or withdrawing into the coolness of beautiful mountains, chances are you’ll be spending some time off this summer with a cell phone in your hand. We give you 5 ways to keep your office emergencies under control even from your own secret little corner of the world.
Posted in Android, happy holidays, Mobile, remote access, remote work, Uncategorized
Tagged android remote access, holidays, ipad remote access, iphone remote access, mobile hotspot, remote access, remote work, vacation
The past two days have been a success. We’ve met a lot of new people and those who we usually talk over the phone with and those we email. SITS, the UK’s leading Service Desk and IT Support Show, has proved successful in bringing us – the public interested in innovative help desk and IT support solutions, all together to talk about the latest trends and future plans. Here are some of the highlights from SITS.
Thanks to all our visitors again for your support. See you all next year!