ISL Online expands its business network in Japan and launches new remote desktop brands at Japan IT Week

Posted on May 14, 2018 by

ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, has launched a newly branded remote support and remote access software on the Japanese market. This is in collaboration with their business partners OceanBridge Inc. and Santec Corporation. ISL Online, a pioneer in the remote desktop industry, already holds a very strong presence on the Japanese market,but introducing the new products “Online ScreenView” and “Online ScreenAssist” is a new approach represented by Santec.

ISL Online - Santec - OceanBridge team

ISL Online – OceanBridge – Santec team launching Online ScreenView and Online ScreenAssist at the Japan IT Week.

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How will GDPR change remote desktop services?

Posted on May 9, 2018 by

On 25th May the General Data Protection Regulation (GDPR) will take effect. At ISL Online we have revamped our privacy policy in order to comply with the new set of rules, and more importantly, to give you an even more transparent view on how we deal with your personal data by letting you know what we actually collect, and the controls that you have over your personal data that we keep.

GDPR and remote desktop

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Remotely support iPhone and iPad users via iOS screen sharing

Posted on April 24, 2018 by

We are proud to present the newest ISL Light for iOS which allows real-time screen sharing in iOS. You can now connect from your Windows, Mac or Linux computer to any iPhone or iPad running on iOS 11 and view the screen of a remote iPhone or iPad device, providing remote support more efficiently than ever.

Download ISL Light for iOS from the App Store

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EasySecure: We wanted a future-proof and no-nonsense solution to provide efficient remote support

Posted on April 20, 2018 by

EasySecure have tried different remote support tools, including leading market providers, but they have found their peace with ISL Online remote desktop. We have reached out to Chester Vliegenthart from EasySecure to share their experience. In his words, ISL Online is “an easy to use, no-nonsense application coming from an industry veteran which guarantees high reliability and continuous development”.

Biometric device

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ISL Light 4.4: Major update brings improved grouping and sharing of remote computers and much more

Posted on April 6, 2018 by

This week we have seen a major release of ISL Light which comes with over 40 new features and improvements to your favourite remote desktop tool. This includes the improved grouping and sharing feature, which now allows setting different permissions for each member of a group.

Setting permissions for a user

 

Download ISL Light 4.4

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Connect to a remote computer from ISL Light

Posted on March 27, 2018 by

The new version of ISL AlwaysOn no longer includes “My Computers” tab, so connecting to a remote computer from there is not possible anymore. To access computers on your list remotely, download ISL Light 4, log in and go to “Computers” tab.

ISL AlwaysOn showing My Computers tab removed

Users that haven’t yet switched to ISL Light 4, released in 2014, were connecting to their remote computers from ISL AlwaysOn, which until recently allowed this option.

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Grenline Pet: After years of frustration with remote access tools, we have finally found satisfaction with ISL Online

Posted on March 20, 2018 by

Greenline Pet is a three-year old software-as-a-service (SaaS) start-up that makes redeeming coupons and rebates on commonly-used pet medications easier. In the year that Greenline has been using ISL Online, they have achieved an impressive 98% success rate with virtual installations, even among its technologically-diverse clientele.

We reached out to Nick Meurrier, partner and Director of Sales and Operations at Greenline Pet, who describes ISL Online as phenomenal and hands-down better than anything they’ve used before.

Vet doctor using a computer

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Execute local AutoHotkey scripts on a remote computer

Posted on March 15, 2018 by

Anyone who likes shortcuts will be happy to know that ISL Light supports AutoHotkey. ISL Online remote desktop software enables the AutoHotkey scripts which are running on operator’s computer to be executed on the remote computer.

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Cad Toner: We would recommend ISL Online to any company searching for a professional and secure remote desktop software

Posted on March 7, 2018 by

Cad Toner, the leader and largest distributor of remanufactured cartridges and printing consumables in northern Mexico, solves over 200 technical issues every day using ISL Online remote desktop software.

We have been talking to their IT manager Guadalupe Gaytan, who gave us a nice insight on how they have been using ISL Online in the last three years.

Technician offering remote support

Cadtoner offers remote support to 200 clients daily and 5000 on yearly basis.

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Here’s how you can access a remote computer faster

Posted on February 22, 2018 by

If you’re one of those that often access a specific unattended remote computer, we have a great tip for you. It will help you speed up the process of connecting to the remote computer and it will optimise your remote access experience.

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Posted in ISL Online features you probably didn't know about | Tagged , , , , , | 5 Comments

Set up unattended remote access using a 12-digit code

Posted on February 6, 2018 by

When adding a remote computer to your ISL AlwaysOn list, the usual practice is to send an invitation email to your client, who opens the provided link and installs the ISL AlwaysOn agent onto their computer. But, did you know that ISL AlwaysOn supports a quick and easy way of adding a remote computer via the 12-digit code?

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ISL Online’s 2017 Year in Review

Posted on February 1, 2018 by

A great deal has happened in 2017. We’d like to take a special opportunity to look back on all things we have learned and achieved over the last twelve months and present it to you in this “Year in review” post.

Year 2017 in Review

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Access a remote computer with user’s consent

Posted on January 29, 2018 by

Often the easiest and fastest way to provide remote desktop support is to install a remote access agent (ISL AlwayOn) on your client’s computer. This allows the subsequent support sessions to be launched anytime and from anywhere with no interaction required from your client, making the process fast and seamless. However, we still want the end-user to be the decision-making authority when it comes to granting access to their computer. The following steps, which should be performed on the client’s side, will help you configure ISL AlwaysOn in such a way that connection to a computer can only be established with the client’s approval.

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How Server License users can avoid “Authenticode Expiry Warning”

Posted on January 22, 2018 by

These days, our Server License users are receiving automatic system messages from their ISL Conference Proxy servers: “Authenticode will expire on 2018-01-29”.

What should Server License users do about this?
All system administrators who manage the ISL Online Server License in their organisation are recommended to follow the procedure described below and remove the automatic system notification about certificate expiry in order to solve this issue. However, this notification compromise the security of your system.

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ISL Online maintains 99,98% uptime in 2017

Posted on January 17, 2018 by

Also in 2017 ISL Online stayed true to their promise and recorded an impressive 99,9814% uptime, which again exceeded the 99,95% uptime guaranteed in the SLA. Looking at the past 8 years ISL Online kept the average cloud service availability at enviable 99.9823%.

ISL Online maintains 99,98% uptime in 2017

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18 security measures remote desktop software should provide

Posted on January 9, 2018 by

Security is the key criterion on a checklist for anyone looking for remote desktop software. Before you start using a new remote desktop tool, introducing it to your company and clients, you want to make sure that it’s secure like a fort.

Secure Remote Desktop Software

Security is the number one criterion when deciding on remote desktop software.

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Devon Air Ambulance: ISL Online contributed to an enormous productivity rise

Posted on December 14, 2017 by

In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in critical care are able to reach patients in need of essential medical treatment quickly, often inaccessible by road, within 15 minutes. But saving lives comes at a cost. Every year the Charity needs to raise £5.5 million to run the service. To support their office staff and 18 charity shops around Devon, vital for their fundraising activities, DAA uses ISL Online remote desktop.

DAA two helicopters deploy between 35 to 50 incidents a week.

DAA two helicopters deploy between 35 to 50 incidents a week.

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Protect your ISL Online account with two-factor authentication

Posted on October 24, 2017 by

Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store.

Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in your ISL Online account. You need to log in to your account and set up your verification method in the Security tab.

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Posted in How to, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, remote support security, security, two-factor authentication | Tagged , , , , , , , , , , , | Leave a comment

Meet ISL Online at SMAU in Milan

Posted on October 17, 2017 by

It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October.  It’s a great opportunity to get a taste of delicious Italian gelato or coffee and discuss efficient technical support at the same time. The entrance to the event is free. Print a free ticket to SMAU.

Where? SMAU, Pavilion 4, Stand D30, FieraMilanoCity, Milan, Italy

When? 24-25-26 October

Meet us at SMAU Milano

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Posted in business as usual, challenge, exhibition, expo, isl online, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, Smau, technology, trade show | Tagged , , , , , , , , , , , | Leave a comment