EasySecure have tried different remote support tools, including leading market providers, but they have found their peace with ISL Online remote desktop. We have reached out to Chester Vliegenthart from EasySecure to share their experience. In his words, ISL Online is “an easy to use, no-nonsense application coming from an industry veteran which guarantees high reliability and continuous development”.
This week we have seen a major release of ISL Light which comes with over 40 new features and improvements to your favourite remote desktop tool. This includes the improved grouping and sharing feature, which now allows setting different permissions for each member of a group.
The new version of ISL AlwaysOn no longer includes “My Computers” tab, so connecting to a remote computer from there is not possible anymore. To access computers on your list remotely, download ISL Light 4, log in and go to “Computers” tab.
Users that haven’t yet switched to ISL Light 4, released in 2014, were connecting to their remote computers from ISL AlwaysOn, which until recently allowed this option.
Greenline Pet is a three-year old software-as-a-service (SaaS) start-up that makes redeeming coupons and rebates on commonly-used pet medications easier. In the year that Greenline has been using ISL Online, they have achieved an impressive 98% success rate with virtual installations, even among its technologically-diverse clientele.
We reached out to Nick Meurrier, partner and Director of Sales and Operations at Greenline Pet, who describes ISL Online as phenomenal and hands-down better than anything they’ve used before.
Anyone who likes shortcuts will be happy to know that ISL Light supports AutoHotkey. ISL Online remote desktop software enables the AutoHotkey scripts which are running on operator’s computer to be executed on the remote computer.
Cad Toner, the leader and largest distributor of remanufactured cartridges and printing consumables in northern Mexico, solves over 200 technical issues every day using ISL Online remote desktop software.
We have been talking to their IT manager Guadalupe Gaytan, who gave us a nice insight on how they have been using ISL Online in the last three years.
Cadtoner offers remote support to 200 clients daily and 5000 on yearly basis.
If you’re one of those that often access a specific unattended remote computer, we have a great tip for you. It will help you speed up the process of connecting to the remote computer and it will optimise your remote access experience.
When adding a remote computer to your ISL AlwaysOn list, the usual practice is to send an invitation email to your client, who opens the provided link and installs the ISL AlwaysOn agent onto their computer. But, did you know that ISL AlwaysOn supports a quick and easy way of adding a remote computer via the 12-digit code?
A great deal has happened in 2017. We’d like to take a special opportunity to look back on all things we have learned and achieved over the last twelve months and present it to you in this “Year in review” post.
Often the easiest and fastest way to provide remote desktop support is to install a remote access agent (ISL AlwayOn) on your client’s computer. This allows the subsequent support sessions to be launched anytime and from anywhere with no interaction required from your client, making the process fast and seamless. However, we still want the end-user to be the decision-making authority when it comes to granting access to their computer. The following steps, which should be performed on the client’s side, will help you configure ISL AlwaysOn in such a way that connection to a computer can only be established with the client’s approval.
These days, our Server License users are receiving automatic system messages from their ISL Conference Proxy servers: “Authenticode will expire on 2018-01-29”.
What should Server License users do about this?
All system administrators who manage the ISL Online Server License in their organisation are recommended to follow the procedure described below and remove the automatic system notification about certificate expiry in order to solve this issue. However, this notification compromise the security of your system.
Also in 2017 ISL Online stayed true to their promise and recorded an impressive 99,9814% uptime, which again exceeded the 99,95% uptime guaranteed in the SLA. Looking at the past 8 years ISL Online kept the average cloud service availability at enviable 99.9823%.
Security is the key criterion on a checklist for anyone looking for remote desktop software. Before you start using a new remote desktop tool, introducing it to your company and clients, you want to make sure that it’s secure like a fort.
Security is the number one criterion when deciding on remote desktop software.
The answer is Emaar Properties. Emaar, located in Dubai, the United Arab Emirates (UAE), is one of the largest real estate developers in the UAE and is known for various large-scale projects such as developing Burj Khalifa, the tallest building in the world.
Emaar is also an ISL Online customer which uses remote desktop software to offer a better customer service.
Burj Khalifa, the tallest building in the world, is located in Dubai and was developed by Emaar.
In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in critical care are able to reach patients in need of essential medical treatment quickly, often inaccessible by road, within 15 minutes. But saving lives comes at a cost. Every year the Charity needs to raise £5.5 million to run the service. To support their office staff and 18 charity shops around Devon, vital for their fundraising activities, DAA uses ISL Online remote desktop.
DAA two helicopters deploy between 35 to 50 incidents a week.
Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store.
Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in your ISL Online account. You need to log in to your account and set up your verification method in the Security tab.
It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October. It’s a great opportunity to get a taste of delicious Italian gelato or coffee and discuss efficient technical support at the same time. The entrance to the event is free. Print a free ticket to SMAU.
Where? SMAU, Pavilion 4, Stand D30, FieraMilanoCity, Milan, Italy
When? 24-25-26 October
ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period
Hosted service users, our latest release features two-factor authentication, which you can now enable in your ISL Online account and double protect it.
ISL Online allows two-factor authentication.
Providing great remote desktop services to all of our clients is not only our job, it is also our passion. In this innovative and ever-changing process, what we value the most is our users’ feedback. Based on your feedback, needs and wishes we steer our wheel. That is why we like to hear your stories and share them across the whole ISL Online community.
This time we reached out to Bolton Gate Services, who have been using ISL Online for a year now. We talked to their head of engineering support, Chris Ingleson.
ISL Online lets you connect to a mobile device and provide remote support.
