Cad Toner: We would recommend ISL Online to any company searching for a professional and secure remote desktop software

Cad Toner, the leader and largest distributor of remanufactured cartridges and printing consumables in northern Mexico, solves over 200 technical issues every day using ISL Online remote desktop software.

We have been talking to their IT manager Guadalupe Gaytan, who gave us a nice insight on how they have been using ISL Online in the last three years.

Technician offering remote support

Cadtoner offers remote support to 200 clients daily and 5000 on yearly basis.

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Here’s how you can access a remote computer faster

If you’re one of those that often access a specific unattended remote computer, we have a great tip for you. It will help you speed up the process of connecting to the remote computer and it will optimise your remote access experience.

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Set up unattended remote access using a 12-digit code

When adding a remote computer to your ISL AlwaysOn list, the usual practice is to send an invitation email to your client, who opens the provided link and installs the ISL AlwaysOn agent onto their computer. But, did you know that ISL AlwaysOn supports a quick and easy way of adding a remote computer via the 12-digit code?

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ISL Online’s 2017 Year in Review

A great deal has happened in 2017. We’d like to take a special opportunity to look back on all things we have learned and achieved over the last twelve months and present it to you in this “Year in review” post.

Year 2017 in Review

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Access a remote computer with user’s consent

Often the easiest and fastest way to provide remote desktop support is to install a remote access agent (ISL AlwayOn) on your client’s computer. This allows the subsequent support sessions to be launched anytime and from anywhere with no interaction required from your client, making the process fast and seamless. However, we still want the end-user to be the decision-making authority when it comes to granting access to their computer. The following steps, which should be performed on the client’s side, will help you configure ISL AlwaysOn in such a way that connection to a computer can only be established with the client’s approval.

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How Server License users can avoid “Authenticode Expiry Warning”

These days, our Server License users are receiving automatic system messages from their ISL Conference Proxy servers: “Authenticode will expire on 2018-01-29”.

What should Server License users do about this?
All system administrators who manage the ISL Online Server License in their organisation are recommended to follow the procedure described below and remove the automatic system notification about certificate expiry in order to solve this issue. However, this notification compromise the security of your system.

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ISL Online maintains 99,98% uptime in 2017

Also in 2017 ISL Online stayed true to their promise and recorded an impressive 99,9814% uptime, which again exceeded the 99,95% uptime guaranteed in the SLA. Looking at the past 8 years ISL Online kept the average cloud service availability at enviable 99.9823%.

ISL Online maintains 99,98% uptime in 2017

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18 security measures remote desktop software should provide

Security is the key criterion on a checklist for anyone looking for remote desktop software. Before you start using a new remote desktop tool, introducing it to your company and clients, you want to make sure that it’s secure like a fort.

Secure Remote Desktop Software

Security is the number one criterion when deciding on remote desktop software.

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Devon Air Ambulance: ISL Online contributed to an enormous productivity rise

In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in critical care are able to reach patients in need of essential medical treatment quickly, often inaccessible by road, within 15 minutes. But saving lives comes at a cost. Every year the Charity needs to raise £5.5 million to run the service. To support their office staff and 18 charity shops around Devon, vital for their fundraising activities, DAA uses ISL Online remote desktop.

DAA two helicopters deploy between 35 to 50 incidents a week.

DAA two helicopters deploy between 35 to 50 incidents a week.

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Protect your ISL Online account with two-factor authentication

Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store.

Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in your ISL Online account. You need to log in to your account and set up your verification method in the Security tab.

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Meet ISL Online at SMAU in Milan

It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October.  It’s a great opportunity to get a taste of delicious Italian gelato or coffee and discuss efficient technical support at the same time. The entrance to the event is free. Print a free ticket to SMAU.

Where? SMAU, Pavilion 4, Stand D30, FieraMilanoCity, Milan, Italy

When? 24-25-26 October

Meet us at SMAU Milano

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ISL Online helps Mexicans after the earthquake

ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period

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Add two-factor authentication to your ISL Online account

Hosted service users, our latest release features two-factor authentication, which you can now enable in your ISL Online account and double protect it.

ISL Online allows two-factor authentication.


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How to set up two-factor authentication

We are proud to announce the release of ISL Conference Proxy 4.4.1721.9 for Windows and Linux. In the long list of improvements and new features, I would like to point out the one that is really worth considering if you’re keen to enhance the security of your remote desktop support services – that’s two-factor authentication.

ISL Online allows two-factor authentication.

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Do you want to make your remote desktop support smarter? Come to SITS!

We, and especially our UK team, are looking forward to visiting SITS 2017 – the Service Desk & IT Support Show. It’s a two-day opportunity to leave our desks, meet up with our clients and prospects to discuss the latest remote desktop support trends. If you’re planning to visit SITS, we will be happy to welcome you at our stand 205. The entrance to the show is free.

Where? SITS 2017, #stand 205, Olympia, London
When? June 7-8

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Hello Asia!

After a successful HDI in Washington, the ISL Online team landed today in Singapore to showcase its remote desktop software at CommunicAsia 2017, one of the largest ICT events in the Asia-Pacific region. CommunicAsia lines up an impressive display of cutting-edge technologies, both from around Asia and internationally.

Where? Marina Bay Sands in Singapore, #Booth 5M3-02
When? May 23 – 25

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ISL Online to Showcase at HDI 2017 in Washington, DC!

Today, remote desktop software is an indispensable tool for any technical support team and you can always bet on ISL Online remote desktop – it simply works and will never let you down. Yet another year we are proud to showcase our newest remote desktop technologies at the technical support industry’s most comprehensive and exciting event, HDI 2017 Conference & Expo.

Where? Washington, DC
May 9-12
Booth #526


If you happen to be there, stop by our booth and meet our remote desktop experts.

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