ISL Online is No. 1 Remote Desktop Solution in Japan

ISL Online is proud to announce that it has been named Japan’s number one remote desktop provider by a renowned Japanese market research and consulting company, Seed Planning, Inc. According to their recent survey of the Japanese remote desktop market, ISL Online is a definite winner in the on-premises market with a persuasive 44 percent share, as well as the overall leader in the cloud and on-premises market combined, achieving an amazing 29 percent share.

ISL Online is proud to announce it has been named Japan’s number one remote desktop provider ...

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ISL Light 4.1 brings remote computer grouping and enhanced devices management

ISL Light 4.1 brings remote computer grouping and enhanced devices management
ISL Online, a pioneer provider of enterprise remote desktop software, is proud to present an upgraded ISL Light 4.1 with a convenient remote computer grouping, empowered user management, restart and resume functionality for Mac, and a series of small improvements for a snappier and a slightly more responsive app. You are welcome to give it a try.

Download ISL Light 4.1 with Computer Grouping

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ISL Online to showcase high security, adaptability and nifty functionality at HDI

ISL Online to showcase high security, adaptability and nifty functionality at HDI

Access is key and with over ten years on the market ISL Online delivers remote desktop and live chat software that simply works. Crafted to perfection, it lets you access and control a remote device securely using the latest remote desktop technologies with comprehensive customisation and integration options. Visit us at an event unrivalled in the technical support community, the HDI 2016 Conference & Expo in Orlando, Florida, and enjoy a hands-on demonstration of the state-of-the-art remote desktop solution and see how it could fit into your business.

Where? Rosen Shingle Creek in Orlando, Florida.
When? April 12-15.
Booth? Booth #622.

Meet our representatives at HDI for a quick demo, integration options and other.

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Is remote access still safe and how can users prevent attacks from happening

The latest events tied to two widely used remote access software programs left us with uncertainty (TeamViewer, VNC), however, since the ransomware attacks proposed safety doubts related to remote access software in general, here are a few frequently answered questions about the security users might be questioning right now.

Is remote access software still safe?
Yes, remote access software is still safe. ISL Online, the Enterprise Remote Desktop software, comes with strong built-in security mechanisms. Furthermore, several independent security audits and penetration tests have revealed that ISL Online is a generally trustworthy service and provides a strong level of security. Read more about the Security Tests.

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ISL Light integrated with Devolutions Remote Desktop Manager

ISL Light integrated with Devolutions Remote Desktop Manager
We are happy to announce the updated ISL Light plugin has been added to the Devolutions Add-on family. The new ISL Light Add-on further integrates Devolutions All-in-one management solution Remote Desktop Manager (RDM) with ISL Light software and allows you to start a remote support session or connect to an unattended remote computer from within RDM by means of just one click.

Download ISL Light Add-on for RDM

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About the DROWN Attack

A new Internet security threat has been announced this week. A vulnerability in SSLv2 can be used to attack/decrypt TLS connections, when SSLv2 is enabled on the server. You are welcome to read more about it here:

The DROWN Attack
CVE-2016-0800: Cross-protocol attack on TLS using SSLv2 (DROWN)

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ISL Online at CeBIT 2016: integrating customised remote desktop solution

For the 12th year, ISL Online is exhibiting its Enterprise Remote Desktop and Live Chat solutions at Hannover’s CeBIT, 14 – 18th March, the world’s largest computing and consumer electronics event. ISL Online is co-exhibiting with a partner organisation acmeo at Stand F76 in Hall 15 to showcase high security, adaptability and comprehensive functionality, favourable to digitalised businesses and state-of-the-art IT support. Feel welcome to visit us for a short presentation, a discussion about possible SaaS customisation and integration, or just a bite of chocolate.

As the access to the Hall 15 is limited, please register to get your Planet Reseller Pass.

ISL Online at CeBIT 2016

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About the GNU C Library (glibc) bug CVE-2015-7547

It has been another interesting week from the security perspective, since most administrators have been busy in the past few days patching the latest vulnerability marked as CVE-2015-7547.

It is a buffer overflow in the getaddrinfo() function which is a part of the GNU C Library (glibc), you can read more about it at the following links:

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Enviable availability of the ISL Online Cloud in 2015

The 2015 uptime finally came out this week! Proud to say, ISL Online has once again proved a smart choice for quick and secure connections to any device in the world. With our SaaS working at an astounding 99.992 percent uptime, the service was intact and globally available 24/7/365 except for 42 minutes of partial service or web downtime across four minor incidents.

With our SaaS working at an astounding 99,992 percent uptime, the service was intact and globally available 24/7/365 except for 42 minutes...

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Keyboard shortcuts for Android remote desktop

For those of you already using the latest ISL Light Android Remote Desktop app released two weeks ago (read blog), here are a few useful keyboard shortcuts to help you control a remote Android mobile device faster.

A few useful keyboard shortcuts to help you control a remote Android mobile device faster

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Server License users, it’s time to move from SHA-1 to SHA-2 encryption

IMPORTANT: Server License users need to upgrade their ISL Conference Proxy to 4.2.0 or later to avoid Windows blocking ISL Online applications on Windows 7 and higher due to Microsoft SHA-1 deprecation policy.

Server License users need to upgrade their ISL Conference Proxy to 4.2.0 or later to avoid this notification.

The notification Server License users running ISL Conference Proxy version older than 4.2.0 get when trying to run an ISL Online application on Windows 7 or higher since January 1st, 2016.

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Posted in business as usual, corporate remote desktop, ISL Conference Proxy, ISL Light, isl online, IT support, Managed Private Cloud, On-Premises, On-premises remote support, Private Cloud, remote access, remote desktop, remote support security, security, Uncategorized, update | Tagged , , , , , , , , , , , | Leave a comment

Remote desktop session recording gets a makeover in ISL Player 4.0

ISL Player 4.0 has improved playback and management of recorded remote support and access sessions.ISL Online, an enterprise remote desktop software provider, has recently released a completely renewed player, that goes hand in hand with their session recording functionality, enabling improved playback and management of recorded remote support and access sessions. The latest version of the player, renamed now into ISL Player 4.0, has a refreshed design and brings ISL Light’s fourth generation look and feel, plus a handful of new features for easier handling and editing of the recordings. ISL Player 4.0 is available free to all ISL Online users.

Download ISL Player 4.0

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Merry Christmas and a Happy New Year 2016

Over the past year, ISL Online has been busy as ever adding new features (Android screen sharing, remote access to iOS devices), improving performance (iOS remote access, UI, Windows 10, web conferencing for iOS) synchronising software over various platforms (Mac, Linux) and achieving other great goals (AVG OEM customisation, Managed Private Cloud in Japan, security, availability, CeBIT, Expo Tecnología in Mexico, SITS in London, GITEX in Dubai) to help you guys do what you do even better (Arsys).

Let the new year start just as prosperously and joyfully and may it bring you new goals, new inspirations and new achievements with always new features of your favourite remote desktop tools. Happy New Year!

Merry Christmas and a Happy New Year 2016

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Web meetings on the iPhone just got a lot better with ISL Groop iOS 2.0

ISL Groop for iOS gets a makeoverISL Online, an enterprise remote desktop software provider, released today an updated version of its ISL Groop iOS app, which enhances user experience of the simple cross-platform web conferencing app also on iPhones. The app has been completely redesigned, its audio and video conferencing improved, its performance optimised for iPhone 6, 6 Plus and iOS 7 and later, while it also fixes a sizable list of small quibbles.

Download ISL Groop 2.0 on the App Store for FREE

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A techie fixes his cousin’s laptop with a black screen using ISL Online remote access

As a remote desktop support software provider, we regularly receive great success stories written by satisfied customers who want to share a remote support case that went exceptionally well. Occasionally, we get a story that stands out, so we wish to share it with you. Dusan’s story is one of them.

ISL Online saves the day
Written by Dusan

24/7 tech guyI am one of those 24/7 tech guys, a technical support representative not only servicing anxious customers with software issues, but also helping my family and friends in my free time with any kind of computer issues, questions, and, quite regularly actually, in-depth market analyses of possible choices of computer purchase. Every now and then I am presented with a strange issue, a true challenge really, which I am thrilled to solve and save the day of the grateful friend, or this time, a cousin.

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ISL Online showcases enterprise remote desktop software at GITEX 2015

GITEX Technology Week logoFor the sixth year, ISL Online is exhibiting its Enterprise Remote Desktop solutions at Dubai’s GITEX Technology Week, 18-22. October, the number 1 technology event in the MEASA region with 130,000+ ICT professionals from 150 countries. You are welcome to find us in three locations — the Sheikh Saeed Hall at the Fujairah government’s Stand S1-101 and Stand SR-F1, while also in the Zabeel Hall at Booth Z-B20.

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Troubleshoot remote iPhone, iPad and iPod touch effectively with ISL Light iOS 3.2

The operator views the iPhone's screen through automatic screenshot sharing.ISL Online today unveiled ISL Light iOS 3.2, a largely improved remote desktop app for iOS mobile devices, which enables technical remote support of and from iPhone, iPad and iPod touch devices. In this release, the app adds a one-click view over the remote iOS system information, pop-up chat notifications when in background mode, a two-finger gesture for easier screen scrolling, session recording, improved screen sharing, and functionality customisation. ISL Light iOS 3.2 is available on the App Store.

Download the ISL Light iOS 3.2 Remote Access app on the App Store for FREE

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ISL Online cloud remote desktop service is built on a strong technological commitment

Cloud based remote desktop servicesOver 200,000 businesses ran more than 10 million troubleshooting sessions in 2014 with the heaviest of users creating over 250,000 sessions. While it gives us enormous pride of the number of people who rely on us every day, we recognize the huge responsibility to meet and exceed our customers’ rising expectations. That’s why we are strongly dedicated to providing a trustworthy and reliable remote access service that simply works.

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