Often the easiest and fastest way to provide remote desktop support is to install a remote access agent (ISL AlwayOn) on your client’s computer. This allows the subsequent support sessions to be launched anytime and from anywhere with no interaction required from your client, making the process fast and seamless. However, we still want the end-user to be the decision-making authority when it comes to granting access to their computer. The following steps, which should be performed on the client’s side, will help you configure ISL AlwaysOn in such a way that connection to a computer can only be established with the client’s approval.
How Server License users can avoid “Authenticode Expiry Warning”
These days, our Server License users are receiving automatic system messages from their ISL Conference Proxy servers: “Authenticode will expire on 2018-01-29”.
What should Server License users do about this?
All system administrators who manage the ISL Online Server License in their organisation are recommended to follow the procedure described below and remove the automatic system notification about certificate expiry in order to solve this issue. However, this notification compromise the security of your system.
ISL Online maintains 99,98% uptime in 2017
Also in 2017 ISL Online stayed true to their promise and recorded an impressive 99,9814% uptime, which again exceeded the 99,95% uptime guaranteed in the SLA. Looking at the past 8 years ISL Online kept the average cloud service availability at enviable 99.9823%.
18 security measures remote desktop software should provide
Security is the key criterion on a checklist for anyone looking for remote desktop software. Before you start using a new remote desktop tool, introducing it to your company and clients, you want to make sure that it’s secure like a fort.
Security is the number one criterion when deciding on remote desktop software.
Do you know what the tallest building in the world and ISL Online remote desktop software have in common?
The answer is Emaar Properties. Emaar, located in Dubai, the United Arab Emirates (UAE), is one of the largest real estate developers in the UAE and is known for various large-scale projects such as developing Burj Khalifa, the tallest building in the world.
Emaar is also an ISL Online customer which uses remote desktop software to offer a better customer service.
Burj Khalifa, the tallest building in the world, is located in Dubai and was developed by Emaar.
Posted in corporate remote desktop, costumisation, customer service, desktop sharing, ISL Light, isl online, IT support, middle east, remote access, Remote support, User story
Tagged business remote support, customer service, desktop sharing, isl online, IT support, local use, remote access, remote access without internet, remote desktop, remote desktop software, remote desktop support, restriction on features, user story
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Devon Air Ambulance: ISL Online contributed to an enormous productivity rise
In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in critical care are able to reach patients in need of essential medical treatment quickly, often inaccessible by road, within 15 minutes. But saving lives comes at a cost. Every year the Charity needs to raise £5.5 million to run the service. To support their office staff and 18 charity shops around Devon, vital for their fundraising activities, DAA uses ISL Online remote desktop.
DAA two helicopters deploy between 35 to 50 incidents a week.
Posted in donation, ISL Light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote desktop support, Remote support, User story
Tagged customer service, Devon Air Ambulance, donation, isl light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote support, technical support, uk, user story
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Protect your ISL Online account with two-factor authentication
Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store.
Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in your ISL Online account. You need to log in to your account and set up your verification method in the Security tab.
Posted in How to, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, remote support security, security, two-factor authentication
Tagged 2fa, How to, isl light, isl online, IT support, remote access, remote access security, remote desktop, remote support, remote support security, security, two-factor authentication
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Meet ISL Online at SMAU in Milan
It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October. It’s a great opportunity to get a taste of delicious Italian gelato or coffee and discuss efficient technical support at the same time. The entrance to the event is free. Print a free ticket to SMAU.
Where? SMAU, Pavilion 4, Stand D30, FieraMilanoCity, Milan, Italy
When? 24-25-26 October
Posted in business as usual, challenge, exhibition, expo, isl online, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, Smau, technology, trade show
Tagged business remote support, isl online, IT expo, IT support, Italy, remote access, remote control, remote desktop, remote desktop software, remote support, Smau, trade show
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ISL Online helps Mexicans after the earthquake
ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period
Add two-factor authentication to your ISL Online account
Hosted service users, our latest release features two-factor authentication, which you can now enable in your ISL Online account and double protect it.
ISL Online allows two-factor authentication.
Bolton Gate Services: Efficient mobile device remote support reduced our downtime and boosted our productivity
Providing great remote desktop services to all of our clients is not only our job, it is also our passion. In this innovative and ever-changing process, what we value the most is our users’ feedback. Based on your feedback, needs and wishes we steer our wheel. That is why we like to hear your stories and share them across the whole ISL Online community.
This time we reached out to Bolton Gate Services, who have been using ISL Online for a year now. We talked to their head of engineering support, Chris Ingleson.
ISL Online lets you connect to a mobile device and provide remote support.
Posted in Android, isl online, IT support, Mobile, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, SaaS, User story
Tagged android, business remote support, customer service, desktop sharing, isl light, IT support, mobile, remote desktop software, remote desktop support, remote support, user story
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HDI Brazil: Make a difference in your customer support service
Remote desktop software is the linchpin of any IT department, it’s a must-have piece of software if you want to support your clients efficiently. An efficient remote support service, simple to use, yet flexible enough to meet specific needs of your company, can make a difference.
We would be pleased to welcome you at HDI Brazil Conference & Expo to, first of all, present our remote desktop software, and then discuss the level of customisation in order to fit into your corporate branding and workflow. Visit us at our stand S7 at the Sheraton WTC Hotel in Sao Paulo from June 22 – 23. The entrance to the event is free, but you’ll need to register online. To make the best of your visit, book a meeting with our representative in advance.
Book a meeting
+55 11 9 7130-6947 | marcelo.szeer@islonline.com
Posted in corporate remote desktop, desktop sharing, exhibition, expo, HDI, isl online, IT support, ITC event, Managed Private Cloud, OEM customisation, Private Cloud, remote desktop, remote desktop support, Remote support, trade show, Uncategorized
Tagged AlterData, business remote support, customer service, customer support, customisation, HDI, isl online, IT support, ITSM, managed private cloud, private cloud, remote desktop, remote desktop software, remote desktop support, remote support, saas
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How to set up two-factor authentication
We are proud to announce the release of ISL Conference Proxy 4.4.1721.9 for Windows and Linux. In the long list of improvements and new features, I would like to point out the one that is really worth considering if you’re keen to enhance the security of your remote desktop support services – that’s two-factor authentication.
ISL Online allows two-factor authentication.
Do you want to make your remote desktop support smarter? Come to SITS!
We, and especially our UK team, are looking forward to visiting SITS 2017 – the Service Desk & IT Support Show. It’s a two-day opportunity to leave our desks, meet up with our clients and prospects to discuss the latest remote desktop support trends. If you’re planning to visit SITS, we will be happy to welcome you at our stand 205. The entrance to the show is free.
Where? SITS 2017, #stand 205, Olympia, London
When? June 7-8
Posted in cloud computing, corporate remote desktop, exhibition, expo, ISL Light, isl online, IT support, ITC event, remote access, remote desktop, remote desktop support, Remote support, SITS, trade show
Tagged integration, isl online, isl online demo, IT support, ITSM conference, remote desktop, remote desktop software, remote desktop support, remote support, SITS, two-factor authentication
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Hello Asia!
After a successful HDI in Washington, the ISL Online team landed today in Singapore to showcase its remote desktop software at CommunicAsia 2017, one of the largest ICT events in the Asia-Pacific region. CommunicAsia lines up an impressive display of cutting-edge technologies, both from around Asia and internationally.
Where? Marina Bay Sands in Singapore, #Booth 5M3-02
When? May 23 – 25
Posted in Asian market, communicasia, EU Gateway, exhibition, expo, isl online, IT support, japan, Managed Private Cloud, remote desktop, remote desktop support, Remote support, SaaS, trade show
Tagged communicasia, EU Gateway, ICT event, isl online, remote desktop, remote desktop control software, remote desktop software, remote support
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ISL Online to Showcase at HDI 2017 in Washington, DC!
Today, remote desktop software is an indispensable tool for any technical support team and you can always bet on ISL Online remote desktop – it simply works and will never let you down. Yet another year we are proud to showcase our newest remote desktop technologies at the technical support industry’s most comprehensive and exciting event, HDI 2017 Conference & Expo.
Where? Washington, DC
When? May 9-12
Booth? Booth #526
If you happen to be there, stop by our booth and meet our remote desktop experts.
Posted in Uncategorized
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Small company Woodstock IT switches to ISL Online for its competitive pricing and local support
Woodstock IT is one of those small local companies that do their job whole-heartedly and measure their success by their clients’ satisfaction. Woodstock IT provides a wide range of bespoke IT services to commercial and domestic properties throughout Sussex and Surrey, England’s counties which combined house about 2.75 million people.
Posted in Uncategorized
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In 2016, ISL Online again surpasses the seven-year average uptime
The 2016 uptime report is here and we are proud to say ISL Online did yet another year well above the promised 99.95% SLA and once again proved a wise choice for reliable and secure remote connections to any device worldwide. ISL Online SaaS performed at impressive 99.9836 percent uptime, which means that globally speaking the service was intact and globally available 24/7/365 except for 86 minutes of partial service or web downtime across 30 minor incidents.
Among main reasons why businesses usually prefer SaaS to self-hosted solutions are greater reliability, security and automatic updates, while it’s also easy to use and works anywhere 24/7/365 with guaranteed uptime that the user company might find hard to provide on its own.
Posted in service uptime, uptime
Tagged cloud, downtime, guaranteed uptime, ISL Online SaaS, reliability, remote desktop services, SaaS uptime, service quality, uptime
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One way to help save the environment: remote working
With the political outcome in the USA, we’ve probably all wondered about its impending effects on Mother Earth. How could we possibly make it green again without major political powers on board. Now more than ever, businesses and individuals need to bypass political elites on climate and contribute to saving our collective future on our own.
With the ISL Online remote desktop solution, Brazilian software giant AlterData supports a million clients yearly
One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in 2013. They’ve serviced over 2.6 million users since, loving the solution for its high performance, connection speed, simple user interface, many features, and low costs. Here it is then, AlterData’s user story ISL Online is really proud to share.
AlterData switched to ISL Online back in 2013 to use it for nation-wide client tech support. They have since run over 2.6 million remote support sessions with an average of as many as 200 simultaneous sessions.
