Hosted service users, our latest release features two-factor authentication, which you can now enable in your ISL Online account and double protect it.
ISL Online allows two-factor authentication.
Bolton Gate Services: Efficient mobile device remote support reduced our downtime and boosted our productivity
Providing great remote desktop services to all of our clients is not only our job, it is also our passion. In this innovative and ever-changing process, what we value the most is our users’ feedback. Based on your feedback, needs and wishes we steer our wheel. That is why we like to hear your stories and share them across the whole ISL Online community.
This time we reached out to Bolton Gate Services, who have been using ISL Online for a year now. We talked to their head of engineering support, Chris Ingleson.
ISL Online lets you connect to a mobile device and provide remote support.
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HDI Brazil: Make a difference in your customer support service
Remote desktop software is the linchpin of any IT department, it’s a must-have piece of software if you want to support your clients efficiently. An efficient remote support service, simple to use, yet flexible enough to meet specific needs of your company, can make a difference.
We would be pleased to welcome you at HDI Brazil Conference & Expo to, first of all, present our remote desktop software, and then discuss the level of customisation in order to fit into your corporate branding and workflow. Visit us at our stand S7 at the Sheraton WTC Hotel in Sao Paulo from June 22 – 23. The entrance to the event is free, but you’ll need to register online. To make the best of your visit, book a meeting with our representative in advance.
Book a meeting
+55 11 9 7130-6947 | marcelo.szeer@islonline.com
Posted in corporate remote desktop, desktop sharing, exhibition, expo, HDI, isl online, IT support, ITC event, Managed Private Cloud, OEM customisation, Private Cloud, remote desktop, remote desktop support, Remote support, trade show, Uncategorized
Tagged AlterData, business remote support, customer service, customer support, customisation, HDI, isl online, IT support, ITSM, managed private cloud, private cloud, remote desktop, remote desktop software, remote desktop support, remote support, saas
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How to set up two-factor authentication
We are proud to announce the release of ISL Conference Proxy 4.4.1721.9 for Windows and Linux. In the long list of improvements and new features, I would like to point out the one that is really worth considering if you’re keen to enhance the security of your remote desktop support services – that’s two-factor authentication.
ISL Online allows two-factor authentication.
Do you want to make your remote desktop support smarter? Come to SITS!
We, and especially our UK team, are looking forward to visiting SITS 2017 – the Service Desk & IT Support Show. It’s a two-day opportunity to leave our desks, meet up with our clients and prospects to discuss the latest remote desktop support trends. If you’re planning to visit SITS, we will be happy to welcome you at our stand 205. The entrance to the show is free.
Where? SITS 2017, #stand 205, Olympia, London
When? June 7-8
Posted in cloud computing, corporate remote desktop, exhibition, expo, ISL Light, isl online, IT support, ITC event, remote access, remote desktop, remote desktop support, Remote support, SITS, trade show
Tagged integration, isl online, isl online demo, IT support, ITSM conference, remote desktop, remote desktop software, remote desktop support, remote support, SITS, two-factor authentication
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Hello Asia!
After a successful HDI in Washington, the ISL Online team landed today in Singapore to showcase its remote desktop software at CommunicAsia 2017, one of the largest ICT events in the Asia-Pacific region. CommunicAsia lines up an impressive display of cutting-edge technologies, both from around Asia and internationally.
Where? Marina Bay Sands in Singapore, #Booth 5M3-02
When? May 23 – 25
Posted in Asian market, communicasia, EU Gateway, exhibition, expo, isl online, IT support, japan, Managed Private Cloud, remote desktop, remote desktop support, Remote support, SaaS, trade show
Tagged communicasia, EU Gateway, ICT event, isl online, remote desktop, remote desktop control software, remote desktop software, remote support
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ISL Online to Showcase at HDI 2017 in Washington, DC!
Today, remote desktop software is an indispensable tool for any technical support team and you can always bet on ISL Online remote desktop – it simply works and will never let you down. Yet another year we are proud to showcase our newest remote desktop technologies at the technical support industry’s most comprehensive and exciting event, HDI 2017 Conference & Expo.
Where? Washington, DC
When? May 9-12
Booth? Booth #526
If you happen to be there, stop by our booth and meet our remote desktop experts.
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Small company Woodstock IT switches to ISL Online for its competitive pricing and local support
Woodstock IT is one of those small local companies that do their job whole-heartedly and measure their success by their clients’ satisfaction. Woodstock IT provides a wide range of bespoke IT services to commercial and domestic properties throughout Sussex and Surrey, England’s counties which combined house about 2.75 million people.
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In 2016, ISL Online again surpasses the seven-year average uptime
The 2016 uptime report is here and we are proud to say ISL Online did yet another year well above the promised 99.95% SLA and once again proved a wise choice for reliable and secure remote connections to any device worldwide. ISL Online SaaS performed at impressive 99.9836 percent uptime, which means that globally speaking the service was intact and globally available 24/7/365 except for 86 minutes of partial service or web downtime across 30 minor incidents.
Among main reasons why businesses usually prefer SaaS to self-hosted solutions are greater reliability, security and automatic updates, while it’s also easy to use and works anywhere 24/7/365 with guaranteed uptime that the user company might find hard to provide on its own.
Posted in service uptime, uptime
Tagged cloud, downtime, guaranteed uptime, ISL Online SaaS, reliability, remote desktop services, SaaS uptime, service quality, uptime
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One way to help save the environment: remote working
With the political outcome in the USA, we’ve probably all wondered about its impending effects on Mother Earth. How could we possibly make it green again without major political powers on board. Now more than ever, businesses and individuals need to bypass political elites on climate and contribute to saving our collective future on our own.
With the ISL Online remote desktop solution, Brazilian software giant AlterData supports a million clients yearly
One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in 2013. They’ve serviced over 2.6 million users since, loving the solution for its high performance, connection speed, simple user interface, many features, and low costs. Here it is then, AlterData’s user story ISL Online is really proud to share.
AlterData switched to ISL Online back in 2013 to use it for nation-wide client tech support. They have since run over 2.6 million remote support sessions with an average of as many as 200 simultaneous sessions.
ISL Online releases a remote support app for Windows 10 Mobile devices
It’s here! ISL Online is proud to announce a remote support app ISL Light Client for Windows 10 Mobile devices intended for professional tech support of Windows devices. With this app, technicians can access and control a remote Windows 10 Mobile phone or tablet through the Internet from any desktop computer. You are welcome to download it from the Windows Store.
Download ISL Light Client from Windows Store for FREE
Posted in ISL Light, isl online, Mobile, Windows Mobile
Tagged access a remote Windows phone or tablet, access and control a remote Windows 10 Mobile, connect to a Windows, control remote devices, Controlling a Windows 10 Mobile, helpdesk centres, mobile devices, remote access, remote control, remote screen, remote support, remote support app, support services, tech support of Windows devices, troubleshooting remote devices, Windows 10 Mobile, Windows devices, Windows Mobile
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ISL Online Remote Desktop showcases at GITEX 2016 in Dubai
GITEX Technology Week, the number 1 technology event in the MENA region and the third largest in the world, opened on Sunday, featuring cutting-edge technologies by over 4,000 global tech leaders from over 60 countries. ISL Online is showcasing the latest of enterprise remote desktop solutions with their local partner, Arabian Business Solutions. You are welcome to visit us in Hall 2, Booth G2-32.
ISL Online compatible with MacOS Sierra (10.12)
We are proud to announce ISL Online is now fully compatible with the Apple’s latest operating system for Macs, macOS Sierra (10.12), available since September 20. Server License users are welcome to update their ISL Online server, while SaaS users get the update automatically.
ISL Online integrates with Autotask to deliver best-in-class IT business management and remote desktop service
We are excited to announce ISL Online is now integrated with Autotask, one of the world’s leading IT Service Management solutions, and available to MSPs and other Autotask users. The integration is designed to help Managed Service Providers and IT Professionals even further increase efficiency and lower response times by creating seamless daily workflow without the need to switch between multiple interfaces to handle tickets.
ISL Online exhibiting in Aveiro at Tech Days 2016
ISL Online is soon to exhibit at Tech Days 2016, one of the leading technology events in Portugal with over 100 exhibitors and 10,000 visitors, in Aveiro, 15 – 17 September. Co-exhibiting with a local partner ImparPower at Stand 20 in Pavilion A, ISL Online will showcase high security, adaptability and comprehensive functionality, favourable to digitalised businesses and state-of-the-art IT support. Feel welcome to visit us for a short presentation, a discussion about possible SaaS customisation and integration, or just a friendly chat.
Posted in exhibition, trade show
Tagged Aveiro, event, exhibition, IT event, IT support, Portugal, remote support software, Tech Days, Tech Days 2016
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Get the updated ISL Light for Android
Android users, you will be happy to hear that a recently updated remote desktop app ISL Light 3.0.1 for Android awaits you on Google Play. You are welcome to get the update, which resolves a few frequently reported bug fixes, for free.
ISL Online Gets a Complete Makeover in ISL Conference Proxy 4.3
We are proud to announce the release of ISL Conference Proxy 4.3 for Windows and Linux with server-side modules for remote desktop and other collaborative services. ISL Online built a lot of value into the new version of the ISL Online backend server application, including a restyled “Join a Session” page, strengthened security and performance with an improved support of multi-factor authentication, and instant session joining for clients using mobile devices, while it also fixes a sizable list of small quibbles.
How Server License users can avoid “Authenticode Expiry Warning”
This week, our Server License users are receiving automatic system messages from their ISL Conference Proxy servers: “Authenticode will expire on 2016-08-20”.
What Server License users should do about this?
There is absolutely no urgency to handle this and it, by all means, will not affect your work nor compromise the security of your system. However, all system administrators who manage the ISL Online Server License in their organisation are recommended to follow the procedure described below in order to solve this issue and remove the automatic system notification about certificate expiry.
Procedure for ISL Online system administrators
1. Log in to your ISL Online Account.
2. Create a new packet to get the new license file.
3. Upload the new license file to your ISL Conference Proxy.
4. Go to the server running ISL Conference Proxy.
5. Open the web administration page: http://localhost:7615/conf.
6. Log in as user admin.
7. Select Online Update and apply all available updates.
8. Restart ISL Conference Proxy.
The story behind the update
Effective from 1st January 2016, Microsoft no longer supports applications signed with a SHA-1 code signing certificate, therefore, ISL Online has been using both SHA-1 and SHA-2 certificates since 4th June 2015 to make the final transition less painful for users. In fact, all ISL Online applications have been double signed with SHA-1 and SHA-2 hash functions since.
As of today, ISL Conference Proxy uses only the more secure SHA-2 certificate, since the obsolete security certificate, SHA-1, has been completely removed. The reason for finally eliminating SHA-1 is its pending expiry scheduled for 20th August 2016.
Does this apply to Hosted Service users as well?
No, absolutely not. ISL Online team has been preparing for this migration for a year now and we can definitely say that we are ready. Our Hosted Service (cloud) users do not need to worry and won’t feel the transition to SHA-2 as all has been tested and works properly.
Terpel remotely assists several thousand computers in Latin America with ISL Online
The leading distributor of Oil and Gas in Colombia with a strong 45% market share, Organización Terpel S.A (Terpel), needed a secure and high-performance solution to assist and manage over 1,500 internal remote connections on a daily basis. In 2014, they decided to introduce ISL Online Corporate License, a self-hosted remote support solution, operating at corporate-level security and performance, while also assuring full privacy, independence and unlimited use of the software. With ISL Online, Terpel has since been able to effectively manage several thousand computers in Colombia and other Latin America countries and assist 2,000 of own sale points, 29 supply plants and operations in 20 airports.
The leading distributor of Oil and Gas in Colombia, Organización Terpel S.A (Terpel), has introduced ISL Online as their primary remote desktop support tool.
