These days, our Server License users are receiving automatic system messages from their ISL Conference Proxy servers: “Authenticode will expire on 2018-01-29”.
What should Server License users do about this?
There is absolutely no urgency to handle this and it, by all means, will not affect your work nor compromise the security of your system. However, all system administrators who manage the ISL Online Server License in their organisation are recommended to follow the procedure described below in order to solve this issue and remove the automatic system notification about certificate expiry.
Also in 2017 ISL Online stayed true to their promise and recorded an impressive 99,9814% uptime, which again exceeded the 99,95% uptime guaranteed in the SLA. Looking at the past 8 years ISL Online kept the average cloud service availability at enviable 99.9823%.
Posted in customer service, SaaS, service uptime, uptime
Tagged availability, cloud, downtime, guaranteed uptime, ISL Online cloud, ISL Online network, ISL Online SaaS, reliability, remote desktop services, SaaS availability, SaaS uptime, service quality, SLA, uptime
Security is the key criterion on a checklist for anyone looking for remote desktop software. Before you start using a new remote desktop tool, introducing it to your company and clients, you want to make sure that it’s secure like a fort.
Security is the number one criterion when deciding on remote desktop software.
The answer is Emaar Properties. Emaar, located in Dubai, the United Arab Emirates (UAE), is one of the largest real estate developers in the UAE and is known for various large-scale projects such as developing Burj Khalifa, the tallest building in the world.
Emaar is also an ISL Online customer which uses remote desktop software to offer a better customer service.
Burj Khalifa, the tallest building in the world, is located in Dubai and was developed by Emaar.
Posted in corporate remote desktop, costumisation, customer service, desktop sharing, ISL Light, isl online, IT support, middle east, remote access, Remote support, User story
Tagged business remote support, customer service, desktop sharing, isl online, IT support, local use, remote access, remote access without internet, remote desktop, remote desktop software, remote desktop support, restriction on features, user story
In this post dedicated to our users, I’m happy to present Devon Air Ambulance, a team of big-hearted people who have flown over 25,000 lifesaving missions since its first mission in August 1992. With two helicopters, their specialist paramedics in critical care are able to reach patients in need of essential medical treatment quickly, often inaccessible by road, within 15 minutes. But saving lives comes at a cost. Every year the Charity needs to raise £5.5 million to run the service. To support their office staff and 18 charity shops around Devon, vital for their fundraising activities, DAA uses ISL Online remote desktop.
DAA two helicopters deploy between 35 to 50 incidents a week.
Posted in donation, ISL Light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote desktop support, Remote support, User story
Tagged customer service, Devon Air Ambulance, donation, isl light, isl online, ISL Online benefits, IT support, remote access, remote desktop, remote support, technical support, uk, user story
Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store.
Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in your ISL Online account. You need to log in to your account and set up your verification method in the Security tab.
Posted in How to, ISL Light, isl online, IT support, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, remote support security, security, two-factor authentication
Tagged 2fa, How to, isl light, isl online, IT support, remote access, remote access security, remote desktop, remote support, remote support security, security, two-factor authentication
It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October. It’s a great opportunity to get a taste of delicious Italian gelato or coffee and discuss efficient technical support at the same time. The entrance to the event is free. Print a free ticket to SMAU.
Where? SMAU, Pavilion 4, Stand D30, FieraMilanoCity, Milan, Italy
When? 24-25-26 October
Posted in business as usual, challenge, exhibition, expo, isl online, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, Smau, technology, trade show
Tagged business remote support, isl online, IT expo, IT support, Italy, remote access, remote control, remote desktop, remote desktop software, remote support, Smau, trade show
ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period
Posted in challenge, donation, IT support, Mexico earthquake, remote access, remote desktop, Remote support, remote work, User story
Tagged donation, earthquake, free remote desktop, isl light, isl online, IT support, mexico, remote work, user story
Hosted service users, our latest release features two-factor authentication, which you can now enable in your ISL Online account and double protect it.
ISL Online allows two-factor authentication.
Posted in ISL Light, isl online, security, two-factor authentication
Tagged 2fa, isl light, isl online, IT support, remote access security, remote desktop security, security, two-factor authentication
Providing great remote desktop services to all of our clients is not only our job, it is also our passion. In this innovative and ever-changing process, what we value the most is our users’ feedback. Based on your feedback, needs and wishes we steer our wheel. That is why we like to hear your stories and share them across the whole ISL Online community.
This time we reached out to Bolton Gate Services, who have been using ISL Online for a year now. We talked to their head of engineering support, Chris Ingleson.
ISL Online lets you connect to a mobile device and provide remote support.
Posted in Android, isl online, IT support, Mobile, remote access, remote desktop, remote desktop support, remote mobile control, Remote support, SaaS, User story
Tagged android, business remote support, customer service, desktop sharing, isl light, IT support, mobile, remote desktop software, remote desktop support, remote support, user story
Remote desktop software is the linchpin of any IT department, it’s a must-have piece of software if you want to support your clients efficiently. An efficient remote support service, simple to use, yet flexible enough to meet specific needs of your company, can make a difference.
We would be pleased to welcome you at HDI Brazil Conference & Expo to, first of all, present our remote desktop software, and then discuss the level of customisation in order to fit into your corporate branding and workflow. Visit us at our stand S7 at the Sheraton WTC Hotel in Sao Paulo from June 22 – 23. The entrance to the event is free, but you’ll need to register online. To make the best of your visit, book a meeting with our representative in advance.
Book a meeting
+55 11 9 7130-6947 | firstname.lastname@example.org
Posted in corporate remote desktop, desktop sharing, exhibition, expo, HDI, isl online, IT support, ITC event, Managed Private Cloud, OEM customisation, Private Cloud, remote desktop, remote desktop support, Remote support, trade show, Uncategorized
Tagged AlterData, business remote support, customer service, customer support, customisation, HDI, isl online, IT support, ITSM, managed private cloud, private cloud, remote desktop, remote desktop software, remote desktop support, remote support, saas
We are proud to announce the release of ISL Conference Proxy 4.4.1721.9 for Windows and Linux. In the long list of improvements and new features, I would like to point out the one that is really worth considering if you’re keen to enhance the security of your remote desktop support services – that’s two-factor authentication.
ISL Online allows two-factor authentication.
Posted in Instructions, isl online, security, server license, technology, two-factor authentication, Uncategorized, update
Tagged authenticator, ISL Conference Proxy, isl light, isl online, security, security key, server license, server license users, two-factor authentication
We, and especially our UK team, are looking forward to visiting SITS 2017 – the Service Desk & IT Support Show. It’s a two-day opportunity to leave our desks, meet up with our clients and prospects to discuss the latest remote desktop support trends. If you’re planning to visit SITS, we will be happy to welcome you at our stand 205. The entrance to the show is free.
Where? SITS 2017, #stand 205, Olympia, London
When? June 7-8
Posted in cloud computing, corporate remote desktop, exhibition, expo, ISL Light, isl online, IT support, ITC event, remote access, remote desktop, remote desktop support, Remote support, SITS, trade show
Tagged integration, isl online, isl online demo, IT support, ITSM conference, remote desktop, remote desktop software, remote desktop support, remote support, SITS, two-factor authentication
After a successful HDI in Washington, the ISL Online team landed today in Singapore to showcase its remote desktop software at CommunicAsia 2017, one of the largest ICT events in the Asia-Pacific region. CommunicAsia lines up an impressive display of cutting-edge technologies, both from around Asia and internationally.
Where? Marina Bay Sands in Singapore, #Booth 5M3-02
When? May 23 – 25
Posted in Asian market, communicasia, EU Gateway, exhibition, expo, isl online, IT support, japan, Managed Private Cloud, remote desktop, remote desktop support, Remote support, SaaS, trade show
Tagged communicasia, EU Gateway, ICT event, isl online, remote desktop, remote desktop control software, remote desktop software, remote support
Today, remote desktop software is an indispensable tool for any technical support team and you can always bet on ISL Online remote desktop – it simply works and will never let you down. Yet another year we are proud to showcase our newest remote desktop technologies at the technical support industry’s most comprehensive and exciting event, HDI 2017 Conference & Expo.
Where? Washington, DC
When? May 9-12
Booth? Booth #526
If you happen to be there, stop by our booth and meet our remote desktop experts.
Woodstock IT is one of those small local companies that do their job whole-heartedly and measure their success by their clients’ satisfaction. Woodstock IT provides a wide range of bespoke IT services to commercial and domestic properties throughout Sussex and Surrey, England’s counties which combined house about 2.75 million people.
The 2016 uptime report is here and we are proud to say ISL Online did yet another year well above the promised 99.95% SLA and once again proved a wise choice for reliable and secure remote connections to any device worldwide. ISL Online SaaS performed at impressive 99.9836 percent uptime, which means that globally speaking the service was intact and globally available 24/7/365 except for 86 minutes of partial service or web downtime across 30 minor incidents.
Among main reasons why businesses usually prefer SaaS to self-hosted solutions are greater reliability, security and automatic updates, while it’s also easy to use and works anywhere 24/7/365 with guaranteed uptime that the user company might find hard to provide on its own.
One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in 2013. They’ve serviced over 2.6 million users since, loving the solution for its high performance, connection speed, simple user interface, many features, and low costs. Here it is then, AlterData’s user story ISL Online is really proud to share.
AlterData switched to ISL Online back in 2013 to use it for nation-wide client tech support. They have since run over 2.6 million remote support sessions with an average of as many as 200 simultaneous sessions.
Posted in Private Cloud, User story
Tagged AlterData, AlterData Software, Brazil, private cloud, remote access, remote desktop, remote desktop software, remote desktop solution, remote support, support costs, tech support, technical support, unattended remote access
It’s here! ISL Online is proud to announce a remote support app ISL Light Client for Windows 10 Mobile devices intended for professional tech support of Windows devices. With this app, technicians can access and control a remote Windows 10 Mobile phone or tablet through the Internet from any desktop computer. You are welcome to download it from the Windows Store.
Download ISL Light Client from Windows Store for FREE
Posted in ISL Light, isl online, Mobile, Windows Mobile
Tagged access a remote Windows phone or tablet, access and control a remote Windows 10 Mobile, connect to a Windows, control remote devices, Controlling a Windows 10 Mobile, helpdesk centres, mobile devices, remote access, remote control, remote screen, remote support, remote support app, support services, tech support of Windows devices, troubleshooting remote devices, Windows 10 Mobile, Windows devices, Windows Mobile