If you’re a fresh ISL Online user, with a trial or a prepaid license, this one is for you. In this post, we’ll take a quick glance at ISL Light basics and pay attention to some of the useful features you might not be aware of at the beginning.
Posted in ISL Online Guide, Tips & Tricks
Tagged administrative mode, clipboard, computer management, computer sharing, customisation, download, download isl light, getting started, How to, Instructions, ISL Light 4, ISL Light guide, licensing, PPU, remote support, remote support software, teamwork, unattended remote access, write a review
We are proud to announce that ISL Online has been awarded the badge for Best Ease of Use 2019 in the remote support category from Capterra, the world’s leading software review platform. Capterra, a Gartner-owned platform, once a year synthesizes reviews in a given software category to recognize the most highly-rated products by users.
Posted in Awards, Remote support
Tagged award, Capterra, customer service, ease of use, easy to use, gartner, references, remote desktop, remote support, reviews, user experience, user feedback, UX
ISL Online, in cooperation with their long-time business partner OceanBridge Co., Ltd., established a new partnership with Microsoft Japan and SB C&S (former SoftBank C&S) to offer their secure remote desktop and remote access services as a private cloud hosted on Microsoft Azure instances. The easy-to-use and highly-secure remote access solution is affordable and technologically easy-to-deploy and can perform as an efficient telework opportunity.
ISL Online and OceanBridge CEOs visiting SB C&S head offices in Tokyo.
Posted in Business, japan
Tagged azure, business partnership, japan, managed private cloud, microsoft azure, microsoft japan, mpc, remote access, remote support, SB C&S, softbank C&S, telework
You’re an IT supporter and you’re using remote desktop software to offer remote support to your customers. Use the below checklist to see how secure is the remote desktop tool you use. Is it secure like a fort or should you suggest a security measures update?
ISL Online addresses remote desktop security very seriously using RSA 2048/4096-Bit keys and symmetrical AES 256-Bit end-to-end encryption.
Posted in ISL Light, remote desktop, security
Tagged data security, encryption, external authentication, isl light security, ISO certificate, remote access security, remote desktop security, security certificate, security measures, two-factor authentication
ISL Online, also in 2018, delivered an enviable 99.9852% uptime and has yet again proven that a consistent and strong uptime is the lifeblood of an effective remote desktop service. Without a single major incident in the past year, ISL Online average cloud service availability has been improved to 99.9827%.
To its customers with a SaaS license, ISL Online guarantees 99.95% uptime within the Service Level Agreement. Among main reasons why businesses usually prefer SaaS to self-hosted solutions are greater reliability, security and automatic updates.
Posted in customer service, service uptime
Tagged downtime, HA, high-availability, ISL Online cloud, ISL Online network, reliability, remote desktop services, saas, SaaS availability, SaaS uptime, service availability, service quality, SLA, uptime
No more CeBIT. Sounds strange, right? Well, actually it didn’t come as a surprise, we have all seen CeBIT fade away into a shadow of itself during the last ten years, but nevertheless, it’s not easy to grasp the idea that the once king in the worldwide tech landscape is dead.
Here, at ISL Online, CeBIT brings up a lot of good memories, so it made us reminisce about our beginnings and look back at the history of remote desktop. Looking at social media, it seems we’re not the only one to be somewhat sad to see CeBIT go. On Twitter, you’ll find long threads of posts reliving the best CeBIT moments under hashtags #CebitMemories and #Cebit.
ISL Online exhibiting at CeBIT 2012. Our focus was set on mobile remote desktop solutions.
Posted in cebit, CeBIT Memories, trade show
Tagged cebit, cebit 2005, exhibition, history, isl light, netviewer, ntr global, remote desktop, remote support
ISL Online’s tunnelling technology is a powerful feature which, besides giving you the possibility to establish a secure RDP connection to a Windows computer in a remote network, also provides you with a few other advantages. You can create a jump box to a remote system or allow local users to access a remote computer through your own computer.
In our previous post, we have covered detailed instructions on how to configure the tunnel and then start an RDP connection via ISL Online (read the blog). Once you have done that you can try out the advanced use cases we present below.
USE CASE 1: Connect to a remote system through a jump box
In this scenario, you install the ISL AlwaysOn remote agent on only one computer in the remote network. This computer serves as a jump box through which you can then connect to any other computer in the same remote network.
Posted in RDP, Tunnelling
Tagged ISL AlwaysOn, ISL Light 4, jump box, RDP, remote access, remote desktop, route rdp, tunneling, tunnelling technology, tunnels, unattended remote access
Route it via ISL Online remote desktop software! The latest ISL Light allows you to use RDP access to Windows computers running in the remote network without VPN tunneling or making any firewall changes. Instead, you can now route the protocol through the ISL Online safe tunnel.
Posted in ISL Light, RDP
Tagged aon, ISL AlwaysOn, isl light, microsoft remote desktop, New release, RDP, remote access, remote desktop protocol, route rdp, secure rdp, tunneling, vpn
ISL Online has been listed as a leading product in the latest PC Pro review of remote support software, earning 5 out of 5 starts and receiving the “ITPro Editor’s Choice” badge.
Posted in Remote support software review, review
Tagged 5 stars, best remote desktop, isl light, IT Pro, PC Pro, PC Pro recommended, remote access, remote support, Remote support software review, review, winning product
(versión en español debajo)
This is the third year in a row that ISL Online will showcase at the SDI Mexico on 20th September. It is a great opportunity to discuss the potential pitfalls in the support process and talk about possible innovations and solutions. With almost 20 years of experience in the remote desktop industry and with customers from almost every industry sector, we are happy to share our knowledge with all the local IT professionals.
When: 20th September
Where: SALÓN BOSQUES, Pedregal No. 24, Molino del Rey, Miguel Hidalgo, Mexico City
Posted in ITC event, LATAM, Showcasing
Tagged business meetings, enterprise remote desktop, HD Latinoamerica, isl online, LATAM, mexico, mpc, references, remote support, SDI18MX, SDIMX, tradeshow
ISL Online will attend the Pharmed & Healthcare tradeshow in Vietnam in September. ISL Online will present its state-of-the-art remote desktop software, focusing on the Managed Private Cloud product which enables full control and complete privacy of sensitive medical data.
What: Pharmed & Healthcare Vietnam
When: 19-22 September
Where: Saigon Exhibition and Convention Center, Ho Chi Minh, Vietnam, #Booth H17-19
Posted in Asian market, ITC event
Tagged business remote support, healthcare, hipaa, IT support, medical, mpc, Pharmedi, remote desktop software, tradeshow, Vietnam
Our latest ISL Light for Android release includes support for Android TV. This means you can remotely connect to an Android TV box with ISL Online remote desktop software, view the Android TV interface and make annotations to point out the issue to its user and help them solve it.
Mitsubishi Chemical Systems (MCS) provides comprehensive IT technical services to about 100 companies of Mitsubishi Chemical Holdings Group (MCHG) located in Japan and in overseas countries of Asia-Pacific region. To promptly support 32,000 employees, they count on ISL Online remote desktop software.
We have reached out to Mr. Koji Okuda, a Group Manager from the ICT Infrastructure Division of MCS, which claims “ISL Online remote desktop is a reliable and responsive tool, essential for MCS to be able to serve such a massive number of users efficiently and solve issues on time”.
From left to right: Mr. Koji Okuda, ICT Infrastructure Division, ICT Infrastructure Division, Mitsubishi Chemical Systems Corporation, Mr. Yoshihisa Ishimoto, Mr. Ishimoto, Keizo Suzuki, the same department, Mr. Akira Kadonari, Customer Support Department
Posted in User story
Tagged case study, corporate server license, customer story, helpdesk, history report, intranet, japan, japanese market, licensing, mitsubishi, mitsubishi chemical holdings group, mitsubishi chemical systems, remote desktop software, remote support, session report, user interview, vpn
ISL Light, a remote desktop app for Android, now offers advanced customisation which allows you to tailor the app to your specifications in order to best serve your business’ needs. By using predefined customisation files you can change graphical elements, command lines and application settings of the ISL Light app.
Posted in Android, costumisation, Mobile
Tagged android, android app, Android customisation, custom ISL Light for Android APK, dynamic customisation, ISL Light for Android, mobile, mobile device support, mobile remote support, screenshots android
Singtel, the largest mobile network operator in Singapore, approached ISL Online after hearing a presentation of the remote desktop software their CEO gave on the stage at CommunicAsia event in Singapore. Their request was clear – they needed a snappier and more responsive remote access and support software, as their previous solution didn’t prove reliable on low bandwidth connections and was using up too much data.
We have reached out to Sunil Janardhanan, product developer and senior engineer at Singtel Satellite to tell us more about their specific use case.
Posted in User story
Tagged customer story, hosted service, low bandwidth, managed private cloud, remote support, remote support at the sea, remote support in a low bandwidth, remote support on a ship, singapore, singtel, singtel satellite, teamviewer, unattended remote access
ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, will exhibit its technology at ConnectTechAsia: the largest B2B ICT event in Asia-Pacific region. ISL Online will be a part of the NXTAsia event, which focuses on technologies such as Big Data, Internet of Things (IoT), Cybersecurity, Cloud Computing, and more.
Where? Marina Bay Sands in Singapore, #Booth 5J3-09
When? 26 – 28 June 2018
Posted in EU Gateway, expo, NXTAsia
Tagged asia, book a demo, EU Gateway, exhibition, japan, live demo, low bandwidth, nr1 in japan, remote access, remote desktop software, remote support, remote support in a low bandwidth, singapore, singtel, thailand, user story
ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, has launched a newly branded remote support and remote access software on the Japanese market. This is in collaboration with their business partners OceanBridge Inc. and Santec Corporation. ISL Online, a pioneer in the remote desktop industry, already holds a very strong presence on the Japanese market,but introducing the new products “Online ScreenView” and “Online ScreenAssist” is a new approach represented by Santec.
ISL Online – OceanBridge – Santec team launching Online ScreenView and Online ScreenAssist at the Japan IT Week.
Posted in japanese market, OEM customisation
Tagged japan, japanese market, Oceanbridge, OEM customisation, Online ScreenAssist, Online ScreenView, remote access, remote desktop, remote support, Santec
We are proud to present the newest ISL Light for iOS which allows real-time screen sharing in iOS. You can now connect from your Windows, Mac or Linux computer to any iPhone or iPad running on iOS 11 and view the screen of a remote iPhone or iPad device, providing remote support more efficiently than ever.
Download ISL Light for iOS from the App Store
Posted in iOS, New release
Tagged iOS, ios app, ios screen sharing, ios support, ipad support, iphone support, isl light ios, mobile app, mobile device support, remote support