Protect your ISL Online account with two-factor authentication

Our latest release featuring two-factor authentication function is ISL Light 4.4 for iOS. You can download the remote desktop mobile app from the App Store.

Two-factor authentication for ISL Light iOS is automatically enabled once you turn on 2FA in your ISL Online account. You need to log in to your account and set up your verification method in the Security tab.

Continue reading

Posted in Uncategorized | Leave a comment

Meet ISL Online at SMAU in Milan

It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October.  It’s a great opportunity to get a taste of delicious Italian gelato or coffee and discuss efficient technical support at the same time. The entrance to the event is free. Print a free ticket to SMAU.

Where? SMAU, Pavilion 4, Stand D30, FieraMilanoCity, Milan, Italy

When? 24-25-26 October

Meet us at SMAU Milano

Continue reading

Posted in Uncategorized | Leave a comment

ISL Online helps Mexicans after the earthquake

ISL Online offers its remote desktop software free of charge to help people in Mexico overcome the difficult “after-earthquake” period

Continue reading

Posted in Uncategorized | 1 Comment

Add two-factor authentication to your ISL Online account

Hosted service users, our latest release features two-factor authentication, which you can now enable in your ISL Online account and double protect it.

ISL Online allows two-factor authentication.


Continue reading

Posted in Uncategorized | Leave a comment

Bolton Gate Services: Efficient mobile device remote support reduced our downtime and boosted our productivity

Providing great remote desktop services to all of our clients is not only our job, it is also our passion. In this innovative and ever-changing process, what we value the most is our users’ feedback. Based on your feedback, needs and wishes we steer our wheel. That is why we like to hear your stories and share them across the whole ISL Online community.

This time we reached out to Bolton Gate Services, who have been using ISL Online for a year now. We talked to their head of engineering support, Chris Ingleson.

Mobile device support

ISL Online lets you connect to a mobile device and provide remote support.

Continue reading

Posted in Uncategorized | Leave a comment

How to set up two-factor authentication

We are proud to announce the release of ISL Conference Proxy 4.4.1721.9 for Windows and Linux. In the long list of improvements and new features, I would like to point out the one that is really worth considering if you’re keen to enhance the security of your remote desktop support services – that’s two-factor authentication.

ISL Online allows two-factor authentication.

Continue reading

Posted in Instructions, isl online, security, server license, technology, two-factor authentication, Uncategorized, update | Tagged , , , , , , , , | Leave a comment

Do you want to make your remote desktop support smarter? Come to SITS!

We, and especially our UK team, are looking forward to visiting SITS 2017 – the Service Desk & IT Support Show. It’s a two-day opportunity to leave our desks, meet up with our clients and prospects to discuss the latest remote desktop support trends. If you’re planning to visit SITS, we will be happy to welcome you at our stand 205. The entrance to the show is free.

Where? SITS 2017, #stand 205, Olympia, London
When? June 7-8

Continue reading

Posted in cloud computing, corporate remote desktop, exhibition, expo, ISL Light, isl online, IT support, ITC event, remote access, remote desktop, remote desktop support, Remote support, SITS, trade show | Tagged , , , , , , , , , , | Leave a comment

Hello Asia!

After a successful HDI in Washington, the ISL Online team landed today in Singapore to showcase its remote desktop software at CommunicAsia 2017, one of the largest ICT events in the Asia-Pacific region. CommunicAsia lines up an impressive display of cutting-edge technologies, both from around Asia and internationally.

Where? Marina Bay Sands in Singapore, #Booth 5M3-02
When? May 23 – 25

Continue reading

Posted in Asian market, communicasia, EU Gateway, exhibition, expo, isl online, IT support, japan, Managed Private Cloud, remote desktop, remote desktop support, Remote support, SaaS, trade show | Tagged , , , , , , , | Leave a comment

ISL Online to Showcase at HDI 2017 in Washington, DC!

Today, remote desktop software is an indispensable tool for any technical support team and you can always bet on ISL Online remote desktop – it simply works and will never let you down. Yet another year we are proud to showcase our newest remote desktop technologies at the technical support industry’s most comprehensive and exciting event, HDI 2017 Conference & Expo.

Where? Washington, DC
May 9-12
Booth #526


If you happen to be there, stop by our booth and meet our remote desktop experts.

Continue reading

Posted in Uncategorized | Leave a comment

Small company Woodstock IT switches to ISL Online for its competitive pricing and local support

Woodstock IT is one of those small local companies that do their job whole-heartedly and measure their success by their clients’ satisfaction. Woodstock IT provides a wide range of bespoke IT services to commercial and domestic properties throughout Sussex and Surrey, England’s counties which combined house about 2.75 million people.


Continue reading

Posted in Uncategorized | Leave a comment

In 2016, ISL Online again surpasses the seven-year average uptime

The 2016 uptime report is here and we are proud to say ISL Online did yet another year well above the promised 99.95% SLA and once again proved a wise choice for reliable and secure remote connections to any device worldwide. ISL Online SaaS performed at impressive 99.9836 percent uptime, which means that globally speaking the service was intact and globally available 24/7/365 except for 86 minutes of partial service or web downtime across 30 minor incidents.

ISL Online uptime in 2016

Among main reasons why businesses usually prefer SaaS to self-hosted solutions are greater reliability, security and automatic updates, while it’s also easy to use and works anywhere 24/7/365 with guaranteed uptime that the user company might find hard to provide on its own.

Continue reading

Posted in service uptime, uptime | Tagged , , , , , , , , | Leave a comment

One way to help save the environment: remote working

With the political outcome in the USA, we’ve probably all wondered about its impending effects on Mother Earth. How could we possibly make it green again without major political powers on board. Now more than ever, businesses and individuals need to bypass political elites on climate and contribute to saving our collective future on our own.

Mico quote; Nature is not on the Internet

Continue reading

Posted in green IT, Remote support, remote work | Tagged , , , , , , , , , , , , , | Leave a comment

With the ISL Online remote desktop solution, Brazilian software giant AlterData supports a million clients yearly

One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in 2013. They’ve serviced over 2.6 million users since, loving the solution for its high performance, connection speed, simple user interface, many features, and low costs. Here it is then, AlterData’s user story ISL Online is really proud to share.

AlterData Software headquarters

AlterData switched to ISL Online back in 2013 to use it for nation-wide client tech support. They have since run over 2.6 million remote support sessions with an average of as many as 200 simultaneous sessions.

Continue reading

Posted in Private Cloud, User story | Tagged , , , , , , , , , , , , | Leave a comment

ISL Online releases a remote support app for Windows 10 Mobile devices

It’s here! ISL Online is proud to announce a remote support app ISL Light Client for Windows 10 Mobile devices intended for professional tech support of Windows devices. With this app, technicians can access and control a remote Windows 10 Mobile phone or tablet through the Internet from any desktop computer. You are welcome to download it from the Windows Store.

Download ISL Light Client from Windows Store for FREE

ISL Online is proud to announce a remote support app ISL Light Client for Windows 10 Mobile devices intended for professional tech support of Windows devices.

Continue reading

Posted in ISL Light, isl online, Mobile, Windows Mobile | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

ISL Online Remote Desktop showcases at GITEX 2016 in Dubai

GITEX Technology Week, the number 1 technology event in the MENA region and the third largest in the world, opened on Sunday, featuring cutting-edge technologies by over 4,000 global tech leaders from over 60 countries. ISL Online is showcasing the latest of enterprise remote desktop solutions with their local partner, Arabian Business Solutions. You are welcome to visit us in Hall 2, Booth G2-32.

ISL Online Remote Desktop showcases at GITEX 2016 in Dubai with Arabian Business Solutions

Continue reading

Posted in expo, ITC event, trade show | Tagged , , , , , , , , , , | Leave a comment

ISL Online compatible with MacOS Sierra (10.12)

We are proud to announce ISL Online is now fully compatible with the Apple’s latest operating system for Macs, macOS Sierra (10.12), available since September 20. Server License users are welcome to update their ISL Online server, while SaaS users get the update automatically.

ISL Online compatible with MacOS Sierra

Continue reading

Posted in Mac, update | Tagged , , , , | Leave a comment

ISL Online integrates with Autotask to deliver best-in-class IT business management and remote desktop service

Autotask logoWe are excited to announce ISL Online is now integrated with Autotask, one of the world’s leading IT Service Management solutions, and available to MSPs and other Autotask users. The integration is designed to help Managed Service Providers and IT Professionals even further increase efficiency and lower response times by creating seamless daily workflow without the need to switch between multiple interfaces to handle tickets.

Continue reading

Posted in integration | Tagged , , , , , , , , , | Leave a comment

ISL Online exhibiting in Aveiro at Tech Days 2016

ISL Online is soon to exhibit at Tech Days 2016, one of the leading technology events in Portugal with over 100 exhibitors and 10,000 visitors, in Aveiro, 15 – 17 September. Co-exhibiting with a local partner ImparPower at Stand 20 in Pavilion A, ISL Online will showcase high security, adaptability and comprehensive functionality, favourable to digitalised businesses and state-of-the-art IT support. Feel welcome to visit us for a short presentation, a discussion about possible SaaS customisation and integration, or just a friendly chat.

ISL Online showcasing in Aveiro at Tech Days 2016

Continue reading

Posted in exhibition, trade show | Tagged , , , , , , , , | Leave a comment

Get the updated ISL Light for Android

Android users, you will be happy to hear that a recently updated remote desktop app ISL Light 3.0.1 for Android awaits you on Google Play. You are welcome to get the update, which resolves a few frequently reported bug fixes, for free.

Download ISL Light Android 3.0 from Google Play for FREE

Continue reading

Posted in Android, Mobile | Tagged , , , , , , , , , , | Leave a comment