One way to help save the environment: remote working

With the political outcome in the USA, we’ve probably all wondered about its impending effects on Mother Earth. How could we possibly make it green again without major political powers on board. Now more than ever, businesses and individuals need to bypass political elites on climate and contribute to saving our collective future on our own.

Mico quote; Nature is not on the Internet

Why? Over 80% of people living in urban areas are exposed to unhealthy air according to WHO. At 404.93 parts per million, carbon dioxide levels in the air are at their highest in 650,000 years. The earth’s average temperature has gone up 1.7° F since 1,880 and is expected to increase even further by alarming 11.5° F over the next century. Arctic sea ice is declining at a rate of 13.3 percent per decade, while Antarctica and Greenland both are losing mass. Global sea level, on the other hand, has risen nearly 178 mm over the past 100 years or about 3.4 mm each year (source: NASA).

Mico quote; Don't call it a dream, call it a plan.

One way to make an impact: replace the on-site with online
Here at ISL Online, we are confident there is a lot we can do as individuals and businesses to help the environment and even save time and money doing it. With our core business focusing on remote work and collaboration over the Internet, we know we can all significantly cut back on CO2 emissions by just replacing the on-site with online.

Mico quote; That's one small step for a man, one giant leap for mankind.

Did you know transportation accounted for 14% of 2010 global greenhouse gas emissions, while in the U.S. alone it was considered the second largest contributor of the greenhouse gas emissions accounting for 26% of the total U.S. emissions in 2014 (source: EPA)? The chart below will give you a brief idea of the impact your flight has on the environment and how much carbon dioxide emissions you could cut just by collaborating online instead of on-site.

The impact your flight has on the environment

Cutting CO2 with remote support
As a worldwide remote desktop software provider for over a decade, we’ve noticed a positive trend towards businesses adopting the technology more readily. And while businesses gain in productivity, improve their customer service, and reduce support costs by resolving a majority of clients’ problems remotely, the environment is saved from millions of tons of harmful emissions.

Mico quote; Remote access from anywhere

If an average company providing support services to their clients had to travel to their clients’ premises in 30% of support cases before introducing remote desktop, troubleshooting remotely would bring enormous CO2 savings. Let’s take AlterData as an example. Ever since the largest software company in Brazil successfully introduced ISL Online as their main remote desktop solution (case study) back in 2013, they have been making about a million sessions per year. If we assume that 30% of the 1 million sessions would require road travel if they weren’t using remote desktop support, then with an assumed average of 15 miles per client, their yearly customer service would account for 4.5 million miles on the road contributing to as much as 1,350 tonnes of CO2 emissions every year. With so many emissions, it would take a forest of 62,315 trees to balance their impact. It really makes one think, doesn’t it?

Mico quote; Remote workers are 13% more productive than on-site workers.

Improve your work-life balance while cutting back on emissions
On the other hand, working remotely not only benefits the environment but it also helps individuals to balance their day better. With today’s ubiquitous Internet and powerful tools, there’s nothing actually tying you to the office anymore. Whether it’s the beach, backcountry or home you’d rather work from, saving the travelling time for something meaningful, you can access and use your own office computer, control and support your client’s computer, and chat online with clients and co-workers to cooperate effectively throughout the day.

Mico quote; Wake up and be awesome!

The benefits? If you’re not driving to the site, you are saving both time and money, gaining the flexibility of choosing when and where to work from, while also keeping the environment cleaner by eliminating those unnecessary carbon emissions. There are several carbon calculators to show how much carbon you and your company reduce by not commuting to work.

Mico quote; Freedom is the number one draw for remote workers.

We can all make an impact
Working remotely, supporting clients over the Internet, planting a tree, walking, cycling, using public transport, reusing shopping bags, choosing organic etc. While there are countless ways to contribute to our future, choose the ones that suit you best as individuals and businesses. Change the small and the big. Observe and improve. Why? Because you can.

Test ISL Online remote support and remote work tools for free

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With the ISL Online remote desktop solution, Brazilian software giant AlterData supports a million clients yearly

One of the largest software companies in Brazil and one of the best places to work in Rio de Janeiro, AlterData Software scaled up from the basic open-source tool UltraVNC to the branded feature-rich ISL Online’s Private Cloud solution in 2013. They’ve serviced over 2.6 million users since, loving the solution for its high performance, connection speed, simple user interface, many features, and low costs. Here it is then, AlterData’s user story ISL Online is really proud to share.

AlterData Software headquarters

AlterData switched to ISL Online back in 2013 to use it for nation-wide client tech support. They have since run over 2.6 million remote support sessions with an average of as many as 200 simultaneous sessions.

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ISL Online releases a remote support app for Windows 10 Mobile devices

It’s here! ISL Online is proud to announce a remote support app ISL Light Client for Windows 10 Mobile devices intended for professional tech support of Windows devices. With this app, technicians can access and control a remote Windows 10 Mobile phone or tablet through the Internet from any desktop computer. You are welcome to download it from the Windows Store.

Download ISL Light Client from Windows Store for FREE

ISL Online is proud to announce a remote support app ISL Light Client for Windows 10 Mobile devices intended for professional tech support of Windows devices.

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ISL Online Remote Desktop showcases at GITEX 2016 in Dubai

GITEX Technology Week, the number 1 technology event in the MENA region and the third largest in the world, opened on Sunday, featuring cutting-edge technologies by over 4,000 global tech leaders from over 60 countries. ISL Online is showcasing the latest of enterprise remote desktop solutions with their local partner, Arabian Business Solutions. You are welcome to visit us in Hall 2, Booth G2-32.

ISL Online Remote Desktop showcases at GITEX 2016 in Dubai with Arabian Business Solutions

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ISL Online compatible with MacOS Sierra (10.12)

We are proud to announce ISL Online is now fully compatible with the Apple’s latest operating system for Macs, macOS Sierra (10.12), available since September 20. Server License users are welcome to update their ISL Online server, while SaaS users get the update automatically.

ISL Online compatible with MacOS Sierra

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ISL Online integrates with Autotask to deliver best-in-class IT business management and remote desktop service

Autotask logoWe are excited to announce ISL Online is now integrated with Autotask, one of the world’s leading IT Service Management solutions, and available to MSPs and other Autotask users. The integration is designed to help Managed Service Providers and IT Professionals even further increase efficiency and lower response times by creating seamless daily workflow without the need to switch between multiple interfaces to handle tickets.

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ISL Online exhibiting in Aveiro at Tech Days 2016

ISL Online is soon to exhibit at Tech Days 2016, one of the leading technology events in Portugal with over 100 exhibitors and 10,000 visitors, in Aveiro, 15 – 17 September. Co-exhibiting with a local partner ImparPower at Stand 20 in Pavilion A, ISL Online will showcase high security, adaptability and comprehensive functionality, favourable to digitalised businesses and state-of-the-art IT support. Feel welcome to visit us for a short presentation, a discussion about possible SaaS customisation and integration, or just a friendly chat.

ISL Online showcasing in Aveiro at Tech Days 2016

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Get the updated ISL Light for Android

Android users, you will be happy to hear that a recently updated remote desktop app ISL Light 3.0.1 for Android awaits you on Google Play. You are welcome to get the update, which resolves a few frequently reported bug fixes, for free.

Download ISL Light Android 3.0 from Google Play for FREE

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ISL Online Gets a Complete Makeover in ISL Conference Proxy 4.3

We are proud to announce the release of ISL Conference Proxy 4.3 for Windows and Linux with server-side modules for remote desktop and other collaborative services. ISL Online built a lot of value into the new version of the ISL Online backend server application, including a restyled “Join a Session” page, strengthened security and performance with an improved support of multi-factor authentication, and instant session joining for clients using mobile devices, while it also fixes a sizable list of small quibbles.

We are proud to announce the release of ISL Conference Proxy 4.3 for Windows and Linux with server-side modules for remote desktop and other collaborative services.

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How Server License users can avoid “Authenticode Expiry Warning”

This week, our Server License users are receiving automatic system messages from their ISL Conference Proxy servers: “Authenticode will expire on 2016-08-20”.

What Server License users should do about this?
There is absolutely no urgency to handle this and it, by all means, will not affect your work nor compromise the security of your system. However, all system administrators who manage the ISL Online Server License in their organisation are recommended to follow the procedure described below in order to solve this issue and remove the automatic system notification about certificate expiry.

Procedure for ISL Online system administrators
1. Log in to your ISL Online Account.
2. Create a new packet to get the new license file.
3. Upload the new license file to your ISL Conference Proxy.
4. Go to the server running ISL Conference Proxy.
5. Open the web administration page: http://localhost:7615/conf.
6. Log in as user admin.
7. Select Online Update and apply all available updates.
8. Restart ISL Conference Proxy.

The story behind the update
Effective from 1st January 2016, Microsoft no longer supports applications signed with a SHA-1 code signing certificate, therefore, ISL Online has been using both SHA-1 and SHA-2 certificates since 4th June 2015 to make the final transition less painful for users. In fact, all ISL Online applications have been double signed with SHA-1 and SHA-2 hash functions since.

As of today, ISL Conference Proxy uses only the more secure SHA-2 certificate, since the obsolete security certificate, SHA-1, has been completely removed. The reason for finally eliminating SHA-1 is its pending expiry scheduled for 20th August 2016.

Does this apply to Hosted Service users as well?
No, absolutely not. ISL Online team has been preparing for this migration for a year now and we can definitely say that we are ready. Our Hosted Service (cloud) users do not need to worry and won’t feel the transition to SHA-2 as all has been tested and works properly.

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Terpel remotely assists several thousand computers in Latin America with ISL Online

The leading distributor of Oil and Gas in Colombia with a strong 45% market share, Organización Terpel S.A (Terpel), needed a secure and high-performance solution to assist and manage over 1,500 internal remote connections on a daily basis. In 2014, they decided to introduce ISL Online Corporate License, a self-hosted remote support solution, operating at corporate-level security and performance, while also assuring full privacy, independence and unlimited use of the software. With ISL Online, Terpel has since been able to effectively manage several thousand computers in Colombia and other Latin America countries and assist 2,000 of own sale points, 29 supply plants and operations in 20 airports.

The leading distributor of Oil and Gas in Colombia, Organización Terpel S.A (Terpel), introduced ISL Online as their primary remote desktop support tool.

The leading distributor of Oil and Gas in Colombia, Organización Terpel S.A (Terpel), has introduced ISL Online as their primary remote desktop support tool.

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ISL Online showcasing OEM branding of remote desktop software at SITS 2016

It’s that time of the year again and ISL Online is ready to make a show at the UK’s leading exhibition and conference for IT service professionals. At the event, held in London on 8-9 June at the new venue of Olympia, ISL Online will be exhibiting enterprise remote control solution, showing mostly SaaS and on-premises branding options, while also mobile apps and other useful features. So, if you’re planning on visiting SITS, feel welcome to stop by the ISL Online stand no. 205 for a short presentation or just to say Hi.

ISL Online at SITS 2016

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Weeks after Being Announced No. 1 Remote Desktop Solution in Japan, ISL Online Excels Once More with Konica Minolta

Konica Minolta Business Solutions Europe GmbH (Konica Minolta) has switched to a completely rebranded white-label remote desktop solution provided by ISL Online. Just weeks after ISL Online had been named Japan’s number one remote desktop provider by a renowned Japanese market research and consulting company, Seed Planning, Inc., it is proud to announce that Konica Minolta Business Solutions Europe GmbH (Konica Minolta) has switched to a completely rebranded white-label remote desktop solution provided by ISL Online.

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ISL Online is No. 1 Remote Desktop Solution in Japan

ISL Online is proud to announce that it has been named Japan’s number one remote desktop provider by a renowned Japanese market research and consulting company, Seed Planning, Inc. According to their recent survey of the Japanese remote desktop market, ISL Online is a definite winner in the on-premises market with a persuasive 44 percent share, as well as the overall leader in the cloud and on-premises market combined, achieving an amazing 29 percent share.

ISL Online is proud to announce it has been named Japan’s number one remote desktop provider ...

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ISL Light 4.1 brings remote computer grouping and enhanced devices management

ISL Light 4.1 brings remote computer grouping and enhanced devices management
ISL Online, a pioneer provider of enterprise remote desktop software, is proud to present an upgraded ISL Light 4.1 with a convenient remote computer grouping, empowered user management, restart and resume functionality for Mac, and a series of small improvements for a snappier and a slightly more responsive app. You are welcome to give it a try.

Download ISL Light 4.1 with Computer Grouping

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ISL Online to showcase high security, adaptability and nifty functionality at HDI

ISL Online to showcase high security, adaptability and nifty functionality at HDI

Access is key and with over ten years on the market ISL Online delivers remote desktop and live chat software that simply works. Crafted to perfection, it lets you access and control a remote device securely using the latest remote desktop technologies with comprehensive customisation and integration options. Visit us at an event unrivalled in the technical support community, the HDI 2016 Conference & Expo in Orlando, Florida, and enjoy a hands-on demonstration of the state-of-the-art remote desktop solution and see how it could fit into your business.

Where? Rosen Shingle Creek in Orlando, Florida.
When? April 12-15.
Booth? Booth #622.

Meet our representatives at HDI for a quick demo, integration options and other.

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Is remote access still safe and how can users prevent attacks from happening

The latest events tied to two widely used remote access software programs left us with uncertainty (TeamViewer, VNC), however, since the ransomware attacks proposed safety doubts related to remote access software in general, here are a few frequently answered questions about the security users might be questioning right now.

Is remote access software still safe?
Yes, remote access software is still safe. ISL Online, the Enterprise Remote Desktop software, comes with strong built-in security mechanisms. Furthermore, several independent security audits and penetration tests have revealed that ISL Online is a generally trustworthy service and provides a strong level of security. Read more about the Security Tests.

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ISL Light integrated with Devolutions Remote Desktop Manager

ISL Light integrated with Devolutions Remote Desktop Manager
We are happy to announce the updated ISL Light plugin has been added to the Devolutions Add-on family. The new ISL Light Add-on further integrates Devolutions All-in-one management solution Remote Desktop Manager (RDM) with ISL Light software and allows you to start a remote support session or connect to an unattended remote computer from within RDM by means of just one click.

Download ISL Light Add-on for RDM

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About the DROWN Attack

A new Internet security threat has been announced this week. A vulnerability in SSLv2 can be used to attack/decrypt TLS connections, when SSLv2 is enabled on the server. You are welcome to read more about it here:

The DROWN Attack
CVE-2016-0800: Cross-protocol attack on TLS using SSLv2 (DROWN)

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ISL Online at CeBIT 2016: integrating customised remote desktop solution

For the 12th year, ISL Online is exhibiting its Enterprise Remote Desktop and Live Chat solutions at Hannover’s CeBIT, 14 – 18th March, the world’s largest computing and consumer electronics event. ISL Online is co-exhibiting with a partner organisation acmeo at Stand F76 in Hall 15 to showcase high security, adaptability and comprehensive functionality, favourable to digitalised businesses and state-of-the-art IT support. Feel welcome to visit us for a short presentation, a discussion about possible SaaS customisation and integration, or just a bite of chocolate.

As the access to the Hall 15 is limited, please register to get your Planet Reseller Pass.

ISL Online at CeBIT 2016

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