The year 2021 was an eventful one, and worth taking a look at. Not only has it brought to light the need for advanced attention to IT security, it also stirred up the continued uptake of remote support software. As we wrap up the year, we’d like to share some of the highlights of 2021.
In 2021, ISL Online achieved its all-time best uptime, an impressive 99.9958%! ISL Online’s public cloud, consisting of 100+ servers worldwide, hosted millions of remote support and remote access sessions with a cumulative downtime of only 22 minutes during the year. This demonstrates that ISL Online is a cloud-based service with built-in resilience, providing highly reliable remote desktop software used by IT professionals around the world. If you would like to try ISL Light, it’s free for 15 days.
Researchers have discovered a critical vulnerability (CVE-2021-44228, CVE-2021-45046) in the Apache Log4j library that affects millions of applications.
We would like to assure all our users that ISL Online software does not use Log4j and IS NOT affected by the Log4Shell vulnerability.
We are excited to share the news that ISL Online remote desktop software has won the prestigious Red Dot Award for Brands & Communication Design in the Interface and User Experience Design category. This is like winning an Oscar in the world of design!
According to PC Pro, the UK’s leading monthly IT magazine, ISL Online is an easy-to-manage remote desktop software that offers tight access security and great mobile support. In an independent review, the experts on the PC Pro editorial team gave ISL Online a 4 out of 5 star rating and awarded it a PC Pro Recommended badge.
Remote work has taken the world by storm and it shows no signs of slowing down. In any case, most organisations are finding it increasingly relevant to let their employees work from home. As the need to work from anywhere continues to rise, there is also a need for efficient remote support to ensure less disruption in employees’ work.
Grupo Fame has more than 50 car dealerships spread across Michoacán, Querétaro and Mexico City in Mexico. The leading car dealership needed a solution that would enable it to provide immediate and efficient support to all users in the organization and keep its IT services up to date via remote management. Such a solution needed to be reliable, cost-effective and seamlessly support all major platforms.
We contacted Hazael Olivares, IT Manager at Grupo Fame to find out more.
We are receiving many questions about the recent cyberattack that affected some Kaseya customers on July 2, 2021. We fully understand your concern and realize that with every incident like this, the importance of cybersecurity comes to the fore.
We would like to assure our users that ISL Online software was NOT AFFECTED IN ANY WAY by the VSA Security Incident.
What do you do if you want to help a remote user who is logged on to a Windows computer with a non-admin account, and you need to perform administrative activities on the remote device? You need remote access software that is UAC compatible and will allow you to login and perform as an administrator on the remote computer.
We are super excited to announce that ISL Online has been ranked as the best overall remote desktop software of 2021 by Investopedia! The Investopedia team picked ISL Online as the winning remote desktop software because of its ease of use for both customers and remote workers, cross-platform support, and flexible pricing structure.
We are excited to announce that we have been named a FrontRunner for Remote Support Software by Software Advice, a Gartner company. According to ratings from real software users ISL Online was ranked ahead of Teamviewer and many other well-known remote support software products for usability and customer satisfaction.
In 2020 ISL Online performed at an outstanding 99.9922% uptime. In times when we have witnessed a soaring demand for connectivity and the importance of services running without interruptions was greater than ever, ISL Online delivered reliable and secure remote desktop services and allowed its users efficient remote work.
According to Matic Nartnik, system administrator at the University of Ljubljana, remote support software ISL Online “was a lifesaver during the Coronavirus lockdown.” When his team and all the university’s staff, professors and office workers had to switch to working from home overnight, an efficient and reliable remote support and access product was critical.
The coronavirus pandemic has brought unforeseen circumstances across various aspects of society. Among all others, also enterprises had to adapt to the new normal. To do their part in curbing the growing number of confirmed cases, organizations have resorted to remote work strategies.
Konica Minolta has been providing remote support to its direct customers for years. They solve 80% of all issues remotely with ISL Online. More than 70,000 remote sessions were held in 2019 alone. Based on this vast positive experience, Konica Minolta has worked with ISL Online to develop a remote service solution for its re-sellers and distributors.
In partnership with ISL Online Konica Minolta has developed a fully customised solution – Konica Minolta Remote Service. Their customers can join a remote support session via a simple join portal.
We are delighted to announce that Gartner’s GetApp ranked ISL Online as the number one leader in the Remote Support Software category. ISL Online earned the first place ahead of all other remote support providers as a result of the highest overall score based on unbiased user ratings.
ISL Light provides a powerful remote support and remote access tool. With the latest release we have provided an improved multi-monitor support feature, which now allows you to see remote monitors in separate windows and easily toggle between them. Enhancements in the graphical user interface have been made, the possibility to change the owner of a remote computer has been added and much more.
ISL Online is the proud recipient of Gartner Digital Markets Best Ease of Use badge 2020. Out of several hundred software products, for the second year in a row, verified reviewers recognized ISL Online software as impactful to their business. In addition, CompareCamp, granted ISL Online the Great User Experience Award.
If you come to a point where you can’t come to the office for a period of time, you should prepare yourself in advance. Put in place a structure that will enable you and your team to stay connected, and continue working from home or any other place. Luckily enough, existing technologies like collaboration software and remote access software allow efficient remote work.
Performing at an excellent 99.9846% uptime in 2019, ISL Online, once again, delivered a high degree of reliability for businesses using their remote desktop software as a service. ISL Online’s public cloud, which consists of over 90 servers worldwide, hosted millions of remote support and remote access sessions with a cumulative downtime of only 81 minutes throughout the year.
ISL Online guarantees 99.95% uptime within the Service Level Agreement (SLA). According to the uptime reports, the average availability of ISL Online’s remote desktop services was 99.9828% over the past 10 years.
Official ISL Online Blog 