You’re an IT supporter and you’re using remote desktop software to offer remote support to your customers. Use the below checklist to see how secure is the remote desktop tool you use. Is it secure like a fort or should you suggest a security measures update?
ISL Online addresses remote desktop security very seriously using RSA 2048/4096-Bit keys and symmetrical AES 256-Bit end-to-end encryption.
ISL Online, also in 2018, delivered an enviable 99.9852% uptime and has yet again proven that a consistent and strong uptime is the lifeblood of an effective remote desktop service. Without a single major incident in the past year, ISL Online average cloud service availability has been improved to 99.9827%.
To its customers with a SaaS license, ISL Online guarantees 99.95% uptime within the Service Level Agreement. Among main reasons why businesses usually prefer SaaS to self-hosted solutions are greater reliability, security and automatic updates.
No more CeBIT. Sounds strange, right? Well, actually it didn’t come as a surprise, we have all seen CeBIT fade away into a shadow of itself during the last ten years, but nevertheless, it’s not easy to grasp the idea that the once king in the worldwide tech landscape is dead.
Here, at ISL Online, CeBIT brings up a lot of good memories, so it made us reminisce about our beginnings and look back at the history of remote desktop. Looking at social media, it seems we’re not the only one to be somewhat sad to see CeBIT go. On Twitter, you’ll find long threads of posts reliving the best CeBIT moments under hashtags #CebitMemories and #Cebit.
ISL Online exhibiting at CeBIT 2012. Our focus was set on mobile remote desktop solutions.
ISL Online’s tunnelling technology is a powerful feature which, besides giving you the possibility to establish a secure RDP connection to a Windows computer in a remote network, also provides you with a few other advantages. You can create a jump box to a remote system or allow local users to access a remote computer through your own computer.
In our previous post, we have covered detailed instructions on how to configure the tunnel and then start an RDP connection via ISL Online (read the blog). Once you have done that you can try out the advanced use cases we present below.
USE CASE 1: Connect to a remote system through a jump box
In this scenario, you install the ISL AlwaysOn remote agent on only one computer in the remote network. This computer serves as a jump box through which you can then connect to any other computer in the same remote network.
Route it via ISL Online remote desktop software! The latest ISL Light allows you to use RDP access to Windows computers running in the remote network without VPN tunneling or making any firewall changes. Instead, you can now route the protocol through the ISL Online safe tunnel.
ISL Online has been listed as a leading product in the latest PC Pro review of remote support software, earning 5 out of 5 starts and receiving the “ITPro Editor’s Choice” badge.
(versión en español debajo)
This is the third year in a row that ISL Online will showcase at the SDI Mexico on 20th September. It is a great opportunity to discuss the potential pitfalls in the support process and talk about possible innovations and solutions. With almost 20 years of experience in the remote desktop industry and with customers from almost every industry sector, we are happy to share our knowledge with all the local IT professionals.
What: #SDI18MX
When: 20th September
Where: SALÓN BOSQUES, Pedregal No. 24, Molino del Rey, Miguel Hidalgo, Mexico City
Booth: SG3
ISL Online will attend the Pharmed & Healthcare tradeshow in Vietnam in September. ISL Online will present its state-of-the-art remote desktop software, focusing on the Managed Private Cloud product which enables full control and complete privacy of sensitive medical data.
What: Pharmed & Healthcare Vietnam
When: 19-22 September
Where: Saigon Exhibition and Convention Center, Ho Chi Minh, Vietnam, #Booth H17-19
Our latest ISL Light for Android release includes support for Android TV. This means you can remotely connect to an Android TV box with ISL Online remote desktop software, view the Android TV interface and make annotations to point out the issue to its user and help them solve it.
Mitsubishi Chemical Systems (MCS) provides comprehensive IT technical services to about 100 companies of Mitsubishi Chemical Holdings Group (MCHG) located in Japan and in overseas countries of Asia-Pacific region. To promptly support 32,000 employees, they count on ISL Online remote desktop software.
We have reached out to Mr. Koji Okuda, a Group Manager from the ICT Infrastructure Division of MCS, which claims “ISL Online remote desktop is a reliable and responsive tool, essential for MCS to be able to serve such a massive number of users efficiently and solve issues on time”.
From left to right: Mr. Koji Okuda, ICT Infrastructure Division, ICT Infrastructure Division, Mitsubishi Chemical Systems Corporation, Mr. Yoshihisa Ishimoto, Mr. Ishimoto, Keizo Suzuki, the same department, Mr. Akira Kadonari, Customer Support Department
ISL Light, a remote desktop app for Android, now offers advanced customisation which allows you to tailor the app to your specifications in order to best serve your business’ needs. By using predefined customisation files you can change graphical elements, command lines and application settings of the ISL Light app.
Singtel, the largest mobile network operator in Singapore, approached ISL Online after hearing a presentation of the remote desktop software their CEO gave on the stage at CommunicAsia event in Singapore. Their request was clear – they needed a snappier and more responsive remote access and support software, as their previous solution didn’t prove reliable on low bandwidth connections and was using up too much data.
We have reached out to Sunil Janardhanan, product developer and senior engineer at Singtel Satellite to tell us more about their specific use case.
ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, will exhibit its technology at ConnectTechAsia: the largest B2B ICT event in Asia-Pacific region. ISL Online will be a part of the NXTAsia event, which focuses on technologies such as Big Data, Internet of Things (IoT), Cybersecurity, Cloud Computing, and more.
Where? Marina Bay Sands in Singapore, #Booth 5J3-09
When? 26 – 28 June 2018
ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, has launched a newly branded remote support and remote access software on the Japanese market. This is in collaboration with their business partners OceanBridge Inc. and Santec Corporation. ISL Online, a pioneer in the remote desktop industry, already holds a very strong presence on the Japanese market,but introducing the new products “Online ScreenView” and “Online ScreenAssist” is a new approach represented by Santec.
ISL Online – OceanBridge – Santec team launching Online ScreenView and Online ScreenAssist at the Japan IT Week.
On 25th May the General Data Protection Regulation (GDPR) will take effect. At ISL Online we have revamped our privacy policy in order to comply with the new set of rules, and more importantly, to give you an even more transparent view on how we deal with your personal data by letting you know what we actually collect, and the controls that you have over your personal data that we keep.
We are proud to present the newest ISL Light for iOS which allows real-time screen sharing in iOS. You can now connect from your Windows, Mac or Linux computer to any iPhone or iPad running on iOS 11 and view the screen of a remote iPhone or iPad device, providing remote support more efficiently than ever.
EasySecure have tried different remote support tools, including leading market providers, but they have found their peace with ISL Online remote desktop. We have reached out to Chester Vliegenthart from EasySecure to share their experience. In his words, ISL Online is “an easy to use, no-nonsense application coming from an industry veteran which guarantees high reliability and continuous development”.
This week we have seen a major release of ISL Light which comes with over 40 new features and improvements to your favourite remote desktop tool. This includes the improved grouping and sharing feature, which now allows setting different permissions for each member of a group.
The new version of ISL AlwaysOn no longer includes “My Computers” tab, so connecting to a remote computer from there is not possible anymore. To access computers on your list remotely, download ISL Light 4, log in and go to “Computers” tab.
Users that haven’t yet switched to ISL Light 4, released in 2014, were connecting to their remote computers from ISL AlwaysOn, which until recently allowed this option.
Greenline Pet is a three-year old software-as-a-service (SaaS) start-up that makes redeeming coupons and rebates on commonly-used pet medications easier. In the year that Greenline has been using ISL Online, they have achieved an impressive 98% success rate with virtual installations, even among its technologically-diverse clientele.
We reached out to Nick Meurrier, partner and Director of Sales and Operations at Greenline Pet, who describes ISL Online as phenomenal and hands-down better than anything they’ve used before.
