Máxima Fiabilidad de ISL Online: 99.9846% de Disponibilidad de la Nube Global en 2019

Posted on February 14, 2020 by

Un año más ISL Online hace público a todos sus usuarios el dato de disponibilidad anual de su Nube Global, formada por más 90 servidores distribuidos en todo el mundo, que establecen año tras año millones de sesiones escritorio remoto. El resultado de 2019 ha sido sorprendente con un 99.9846% de disponibilidad, lo que se traduce en un tiempo de inactividad acumulado de tan solo 81 minutos.

ISL Online Uptime 2019

En su Acuerdo de Nivel de Servicio (SLA), ISL Online garantiza una disponibilidad del servicio del 99.95%. De acuerdo a los reportes históricos, la disponibilidad media durante los últimos 10 años del Servicio Global de escritorio remoto de ISL Online es del 99.9828%.

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Conoce la alternativa segura para el uso de RDP sin exponerlo en internet

Posted on February 6, 2020 by

En el último año se incrementaron las amenazas al protocolo RDP, así como la cantidad de ataques, esto expone más que nunca tu servidor, sobre todo si es publicado en internet.

Route RDP connection through ISL Online safe tunnel

Acceda desde internet a equipos locales mediante Microsoft Remote Desktop Protocol (RDP) & Secure Shell (SSH), a través de una conexión remota de ISL Online sin VPN o cambios en el firewall.

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ISL Online remote desktop services: 99.9846% uptime in 2019

Posted on January 29, 2020 by

Performing at an excellent 99.9846% uptime in 2019, ISL Online, once again, delivered a high degree of reliability for businesses using their remote desktop software as a service. ISL Online’s public cloud, which consists of over 90 servers worldwide, hosted millions of remote support and remote access sessions with a cumulative downtime of only 81 minutes throughout the year.

ISL Online Uptime 2019

ISL Online guarantees 99.95% uptime within the Service Level Agreement (SLA). According to the uptime reports, the average availability of ISL Online’s remote desktop services was 99.9828% over the past 10 years.

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ISL Online obtiene una de las puntuaciones más altas en el Ranking Europeo de Satisfacción de Usuarios de G2

Posted on January 28, 2020 by

ISL Online, proveedor global de software de escritorio remoto, ha conseguido un meritorio segundo puesto en el ranking de satisfacción de usuarios de G2 en la categoría de software de soporte remoto. Este ranking es elaborado en base a las reseñas verificadas de usuarios para la región de Europa en el reporte invernal de G2.

Ranking de satisfacción de software de escritorio remoto

ISL Online obtiene la segunda posición, entre todos los proveedores globales de software de escritorio remoto, en satisfacción de usuarios.

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ISL Online ranked among top two in customer satisfaction for remote support software in the latest G2 review

Posted on January 23, 2020 by

ISL Online, the global provider of secure remote support and remote access software for professional use, has received the second-highest satisfaction score for remote support software based on verified user reviews sourced from the Europe region in the Winter 2020 G2 reports.

Remote support software rank

Among all remote support providers listed on G2, the world’s leading business solutions review website, ISL Online earns the second position in customer satisfaction.

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ISL Online receives the highest score in the c’t independent remote desktop software review

Posted on January 15, 2020 by

In its independent remote support software review, c’t magazine, the computer magazine with the most subscribers in Europe gives the highest score to ISL Online.  The c’t journalist, Jan Schüßler, points out its ease of use and rich functionalities: »Connection setup and operation are uncomplicated and the functionality is convincing. ISL Online makes it easy for the user looking for help.«

c't remote desktop test

c’t – Magazin für Computertechnik (Magazine for Computer Technology) is a German computer magazine with a sold circulation of about 315,000. With 241,000 subscriptions it is the computer magazine with the most subscribers in Europe.

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ISL Online expands remote control to LG Android devices

Posted on December 19, 2019 by

We have released the add-on for ISL Light Remote Desktop app for Android. You are now able to remotely control an LG smartphone or tablet from your PC or Mac and provide efficient technical support to mobile device users.

Get ISL Light on Google Play

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ISL Online Named Leader in the 2019 G2 Report for Remote Support Software

Posted on October 3, 2019 by

ISL Online has been named a leader in the latest G2 comparison of the best remote support software. ISL Light remote desktop solution nailed a spot among Leaders based on receiving a high customer satisfaction score and having a large market presence.

ISL Light is a leader in Small-Business Remote Support on G2

Here’s a quick score recap for ISL Light:

  • 100% of users rated it 4 or 5 stars (average rating is 4.7 stars).
  • 88% of users believe it is headed in the right direction.
  • 95% of users have rated ease of use as delightful.
  • 93% of users believe the quality of support is amazing.
  • 95% of users said they would be likely to recommend ISL Light.

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All you need to know to offer great remote support with ISL Online

Posted on September 12, 2019 by

If you’re a fresh ISL Online user, with a trial or a prepaid license, this one is for you. In this post, we’ll take a quick glance at ISL Light basics and pay attention to some of the useful features you might not be aware of at the beginning.

ISL Online Remote Desktop

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ISL Online Wins »Best Ease of Use« Badge from Capterra

Posted on August 22, 2019 by

We are proud to announce that ISL Online has been awarded the badge for Best Ease of Use 2019 in the remote support category from Capterra, the world’s leading software review platform. Capterra, a Gartner-owned platform, once a year synthesizes reviews in a given software category to recognize the most highly-rated products by users.

ease of use badge capterra

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ISL Online Partners with Microsoft Japan and SB C&S to Provide Azure-Based Managed Private Cloud Solution for Remote Access to Ease the Adoption of Telework in Japan

Posted on July 26, 2019 by

ISL Online, in cooperation with their long-time business partner OceanBridge Co., Ltd., established a new partnership with Microsoft Japan and SB C&S (former SoftBank C&S) to offer their secure remote desktop and remote access services as a private cloud hosted on Microsoft Azure instances. The easy-to-use and highly-secure remote access solution is affordable and technologically easy-to-deploy and can perform as an efficient telework opportunity.

ISL Online visits SB C&S head office in Tokyo.

ISL Online and OceanBridge CEOs visiting SB C&S head offices in Tokyo.

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18 remote desktop security measures you need to know about

Posted on June 3, 2019 by

You’re an IT supporter and you’re using remote desktop software to offer remote support to your customers. Use the below checklist to see how secure is the remote desktop tool you use. Is it secure like a fort or should you suggest a security measures update?

ISL Online Security Scheme

ISL Online addresses remote desktop security very seriously using RSA 2048/4096-Bit keys and symmetrical AES 256-Bit end-to-end encryption.

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ISL Online performs at 99.9852% uptime in 2018

Posted on January 24, 2019 by

ISL Online, also in 2018, delivered an enviable 99.9852% uptime and has yet again proven that a consistent and strong uptime is the lifeblood of an effective remote desktop service. Without a single major incident in the past year, ISL Online average cloud service availability has been improved to 99.9827%.

ISL Online performs at 99.9852% uptime in 2018

To its customers with a SaaS license, ISL Online guarantees 99.95% uptime within the Service Level Agreement. Among main reasons why businesses usually prefer SaaS to self-hosted solutions are greater reliability, security and automatic updates.

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How the end of CeBIT reminded us of the remote desktop technology beginnings?

Posted on December 6, 2018 by

No more CeBIT. Sounds strange, right? Well, actually it didn’t come as a surprise, we have all seen CeBIT fade away into a shadow of itself during the last ten years, but nevertheless, it’s not easy to grasp the idea that the once king in the worldwide tech landscape is dead.

Here, at ISL Online, CeBIT brings up a lot of good memories, so it made us reminisce about our beginnings and look back at the history of remote desktop. Looking at social media, it seems we’re not the only one to be somewhat sad to see CeBIT go. On Twitter, you’ll find long threads of posts reliving the best CeBIT moments under hashtags #CebitMemories and #Cebit.

ISL Online at CeBIT 2012

ISL Online exhibiting at CeBIT 2012. Our focus was set on mobile remote desktop solutions.

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Advanced use of tunnelling protocols through ISL Online

Posted on November 27, 2018 by

ISL Online’s tunnelling technology is a powerful feature which, besides giving you the possibility to establish a secure RDP connection to a Windows computer in a remote network, also provides you with a few other advantages. You can create a jump box to a remote system or allow local users to access a remote computer through your own computer.

In our previous post, we have covered detailed instructions on how to configure the tunnel and then start an RDP connection via ISL Online (read the blog). Once you have done that you can try out the advanced use cases we present below.    

USE CASE 1: Connect to a remote system through a jump box
In this scenario, you install the ISL AlwaysOn remote agent on only one computer in the remote network. This computer serves as a jump box through which you can then connect to any other computer in the same remote network.

Connect through a jump box to computers in the remote network using RDP access.

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How to secure an RDP connection without VPN?

Posted on November 9, 2018 by

Route it via ISL Online remote desktop software! The latest ISL Light allows you to use RDP access to Windows computers running in the remote network without VPN tunneling or making any firewall changes. Instead, you can now route the protocol through the ISL Online safe tunnel.

Secure RDP connection via ISL Online

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ISL Online listed first in the PC Pro remote support software review

Posted on October 18, 2018 by

ISL Online has been listed as a leading product in the latest PC Pro review of remote support software, earning 5 out of 5 starts and receiving the “ITPro Editor’s Choice” badge.

ITPro Editor's Choice Badge

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Visit ISL Online at SDI in Mexico and transform your tech support

Posted on September 13, 2018 by

(versión en español debajo)

This is the third year in a row that ISL Online will showcase at the SDI Mexico on 20th September. It is a great opportunity to discuss the potential pitfalls in the support process and talk about possible innovations and solutions. With almost 20 years of experience in the remote desktop industry and with customers from almost every industry sector, we are happy to share our knowledge with all the local IT professionals.

SDI18MX

What: #SDI18MX
When: 20th September
Where: SALÓN BOSQUES, Pedregal No. 24, Molino del Rey, Miguel Hidalgo, Mexico City
Booth: SG3

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Meet ISL Online at Pharmed & Healthcare tradeshow in Vietnam

Posted on September 10, 2018 by

ISL Online will attend the Pharmed & Healthcare tradeshow in Vietnam in September. ISL Online will present its state-of-the-art remote desktop software, focusing on the Managed Private Cloud product which enables full control and complete privacy of sensitive medical data.

Meet ISL Online at Pharmedi in Vietnam

What: Pharmed & Healthcare Vietnam
When: 19-22 September
Where: Saigon Exhibition and Convention Center, Ho Chi Minh, Vietnam, #Booth H17-19

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Remotely support Android TV with ISL Light app

Posted on August 13, 2018 by

Our latest ISL Light for Android release includes support for Android TV. This means you can remotely connect to an Android TV box with ISL Online remote desktop software, view the Android TV interface and make annotations to point out the issue to its user and help them solve it.

Remote support for Android TV

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Posted in Android, New release | Tagged , , , , , | 2 Comments