ISL Online releases a remote support app for Windows 10 Mobile devices

It’s here! ISL Online is proud to announce a remote support app ISL Light Client for Windows 10 Mobile devices intended for professional tech support of Windows devices. With this app, technicians can access and control a remote Windows 10 Mobile phone or tablet through the Internet from any desktop computer. You are welcome to download it from the Windows Store.

Download ISL Light Client from Windows Store for FREE

ISL Online is proud to announce a remote support app ISL Light Client for Windows 10 Mobile devices intended for professional tech support of Windows devices.

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ISL Online Remote Desktop showcases at GITEX 2016 in Dubai

GITEX Technology Week, the number 1 technology event in the MENA region and the third largest in the world, opened on Sunday, featuring cutting-edge technologies by over 4,000 global tech leaders from over 60 countries. ISL Online is showcasing the latest of enterprise remote desktop solutions with their local partner, Arabian Business Solutions. You are welcome to visit us in Hall 2, Booth G2-32.

ISL Online Remote Desktop showcases at GITEX 2016 in Dubai with Arabian Business Solutions

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ISL Online compatible with MacOS Sierra (10.12)

We are proud to announce ISL Online is now fully compatible with the Apple’s latest operating system for Macs, macOS Sierra (10.12), available since September 20. Server License users are welcome to update their ISL Online server, while SaaS users get the update automatically.

ISL Online compatible with MacOS Sierra

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ISL Online integrates with Autotask to deliver best-in-class IT business management and remote desktop service

Autotask logoWe are excited to announce ISL Online is now integrated with Autotask, one of the world’s leading IT Service Management solutions, and available to MSPs and other Autotask users. The integration is designed to help Managed Service Providers and IT Professionals even further increase efficiency and lower response times by creating seamless daily workflow without the need to switch between multiple interfaces to handle tickets.

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ISL Online exhibiting in Aveiro at Tech Days 2016

ISL Online is soon to exhibit at Tech Days 2016, one of the leading technology events in Portugal with over 100 exhibitors and 10,000 visitors, in Aveiro, 15 – 17 September. Co-exhibiting with a local partner ImparPower at Stand 20 in Pavilion A, ISL Online will showcase high security, adaptability and comprehensive functionality, favourable to digitalised businesses and state-of-the-art IT support. Feel welcome to visit us for a short presentation, a discussion about possible SaaS customisation and integration, or just a friendly chat.

ISL Online showcasing in Aveiro at Tech Days 2016

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Get the updated ISL Light for Android

Android users, you will be happy to hear that a recently updated remote desktop app ISL Light 3.0.1 for Android awaits you on Google Play. You are welcome to get the update, which resolves a few frequently reported bug fixes, for free.

Download ISL Light Android 3.0 from Google Play for FREE

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ISL Online Gets a Complete Makeover in ISL Conference Proxy 4.3

We are proud to announce the release of ISL Conference Proxy 4.3 for Windows and Linux with server-side modules for remote desktop and other collaborative services. ISL Online built a lot of value into the new version of the ISL Online backend server application, including a restyled “Join a Session” page, strengthened security and performance with an improved support of multi-factor authentication, and instant session joining for clients using mobile devices, while it also fixes a sizable list of small quibbles.

We are proud to announce the release of ISL Conference Proxy 4.3 for Windows and Linux with server-side modules for remote desktop and other collaborative services.

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How Server License users can avoid “Authenticode Expiry Warning”

This week, our Server License users are receiving automatic system messages from their ISL Conference Proxy servers: “Authenticode will expire on 2016-08-20”.

What Server License users should do about this?
There is absolutely no urgency to handle this and it, by all means, will not affect your work nor compromise the security of your system. However, all system administrators who manage the ISL Online Server License in their organisation are recommended to follow the procedure described below in order to solve this issue and remove the automatic system notification about certificate expiry.

Procedure for ISL Online system administrators
1. Log in to your ISL Online Account.
2. Create a new packet to get the new license file.
3. Upload the new license file to your ISL Conference Proxy.
4. Go to the server running ISL Conference Proxy.
5. Open the web administration page: http://localhost:7615/conf.
6. Log in as user admin.
7. Select Online Update and apply all available updates.
8. Restart ISL Conference Proxy.

The story behind the update
Effective from 1st January 2016, Microsoft no longer supports applications signed with a SHA-1 code signing certificate, therefore, ISL Online has been using both SHA-1 and SHA-2 certificates since 4th June 2015 to make the final transition less painful for users. In fact, all ISL Online applications have been double signed with SHA-1 and SHA-2 hash functions since.

As of today, ISL Conference Proxy uses only the more secure SHA-2 certificate, since the obsolete security certificate, SHA-1, has been completely removed. The reason for finally eliminating SHA-1 is its pending expiry scheduled for 20th August 2016.

Does this apply to Hosted Service users as well?
No, absolutely not. ISL Online team has been preparing for this migration for a year now and we can definitely say that we are ready. Our Hosted Service (cloud) users do not need to worry and won’t feel the transition to SHA-2 as all has been tested and works properly.

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Terpel remotely assists several thousand computers in Latin America with ISL Online

The leading distributor of Oil and Gas in Colombia with a strong 45% market share, Organización Terpel S.A (Terpel), needed a secure and high-performance solution to assist and manage over 1,500 internal remote connections on a daily basis. In 2014, they decided to introduce ISL Online Corporate License, a self-hosted remote support solution, operating at corporate-level security and performance, while also assuring full privacy, independence and unlimited use of the software. With ISL Online, Terpel has since been able to effectively manage several thousand computers in Colombia and other Latin America countries and assist 2,000 of own sale points, 29 supply plants and operations in 20 airports.

The leading distributor of Oil and Gas in Colombia, Organización Terpel S.A (Terpel), introduced ISL Online as their primary remote desktop support tool.

The leading distributor of Oil and Gas in Colombia, Organización Terpel S.A (Terpel), has introduced ISL Online as their primary remote desktop support tool.

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ISL Online showcasing OEM branding of remote desktop software at SITS 2016

It’s that time of the year again and ISL Online is ready to make a show at the UK’s leading exhibition and conference for IT service professionals. At the event, held in London on 8-9 June at the new venue of Olympia, ISL Online will be exhibiting enterprise remote control solution, showing mostly SaaS and on-premises branding options, while also mobile apps and other useful features. So, if you’re planning on visiting SITS, feel welcome to stop by the ISL Online stand no. 205 for a short presentation or just to say Hi.

ISL Online at SITS 2016

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Weeks after Being Announced No. 1 Remote Desktop Solution in Japan, ISL Online Excels Once More with Konica Minolta

Konica Minolta Business Solutions Europe GmbH (Konica Minolta) has switched to a completely rebranded white-label remote desktop solution provided by ISL Online. Just weeks after ISL Online had been named Japan’s number one remote desktop provider by a renowned Japanese market research and consulting company, Seed Planning, Inc., it is proud to announce that Konica Minolta Business Solutions Europe GmbH (Konica Minolta) has switched to a completely rebranded white-label remote desktop solution provided by ISL Online.

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ISL Online is No. 1 Remote Desktop Solution in Japan

ISL Online is proud to announce that it has been named Japan’s number one remote desktop provider by a renowned Japanese market research and consulting company, Seed Planning, Inc. According to their recent survey of the Japanese remote desktop market, ISL Online is a definite winner in the on-premises market with a persuasive 44 percent share, as well as the overall leader in the cloud and on-premises market combined, achieving an amazing 29 percent share.

ISL Online is proud to announce it has been named Japan’s number one remote desktop provider ...

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ISL Light 4.1 brings remote computer grouping and enhanced devices management

ISL Light 4.1 brings remote computer grouping and enhanced devices management
ISL Online, a pioneer provider of enterprise remote desktop software, is proud to present an upgraded ISL Light 4.1 with a convenient remote computer grouping, empowered user management, restart and resume functionality for Mac, and a series of small improvements for a snappier and a slightly more responsive app. You are welcome to give it a try.

Download ISL Light 4.1 with Computer Grouping

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ISL Online to showcase high security, adaptability and nifty functionality at HDI

ISL Online to showcase high security, adaptability and nifty functionality at HDI

Access is key and with over ten years on the market ISL Online delivers remote desktop and live chat software that simply works. Crafted to perfection, it lets you access and control a remote device securely using the latest remote desktop technologies with comprehensive customisation and integration options. Visit us at an event unrivalled in the technical support community, the HDI 2016 Conference & Expo in Orlando, Florida, and enjoy a hands-on demonstration of the state-of-the-art remote desktop solution and see how it could fit into your business.

Where? Rosen Shingle Creek in Orlando, Florida.
When? April 12-15.
Booth? Booth #622.

Meet our representatives at HDI for a quick demo, integration options and other.

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Is remote access still safe and how can users prevent attacks from happening

The latest events tied to two widely used remote access software programs left us with uncertainty (TeamViewer, VNC), however, since the ransomware attacks proposed safety doubts related to remote access software in general, here are a few frequently answered questions about the security users might be questioning right now.

Is remote access software still safe?
Yes, remote access software is still safe. ISL Online, the Enterprise Remote Desktop software, comes with strong built-in security mechanisms. Furthermore, several independent security audits and penetration tests have revealed that ISL Online is a generally trustworthy service and provides a strong level of security. Read more about the Security Tests.

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ISL Light integrated with Devolutions Remote Desktop Manager

ISL Light integrated with Devolutions Remote Desktop Manager
We are happy to announce the updated ISL Light plugin has been added to the Devolutions Add-on family. The new ISL Light Add-on further integrates Devolutions All-in-one management solution Remote Desktop Manager (RDM) with ISL Light software and allows you to start a remote support session or connect to an unattended remote computer from within RDM by means of just one click.

Download ISL Light Add-on for RDM

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About the DROWN Attack

A new Internet security threat has been announced this week. A vulnerability in SSLv2 can be used to attack/decrypt TLS connections, when SSLv2 is enabled on the server. You are welcome to read more about it here:

The DROWN Attack
CVE-2016-0800: Cross-protocol attack on TLS using SSLv2 (DROWN)

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ISL Online at CeBIT 2016: integrating customised remote desktop solution

For the 12th year, ISL Online is exhibiting its Enterprise Remote Desktop and Live Chat solutions at Hannover’s CeBIT, 14 – 18th March, the world’s largest computing and consumer electronics event. ISL Online is co-exhibiting with a partner organisation acmeo at Stand F76 in Hall 15 to showcase high security, adaptability and comprehensive functionality, favourable to digitalised businesses and state-of-the-art IT support. Feel welcome to visit us for a short presentation, a discussion about possible SaaS customisation and integration, or just a bite of chocolate.

As the access to the Hall 15 is limited, please register to get your Planet Reseller Pass.

ISL Online at CeBIT 2016

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About the GNU C Library (glibc) bug CVE-2015-7547

It has been another interesting week from the security perspective, since most administrators have been busy in the past few days patching the latest vulnerability marked as CVE-2015-7547.

It is a buffer overflow in the getaddrinfo() function which is a part of the GNU C Library (glibc), you can read more about it at the following links:

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Enviable availability of the ISL Online Cloud in 2015

The 2015 uptime finally came out this week! Proud to say, ISL Online has once again proved a smart choice for quick and secure connections to any device in the world. With our SaaS working at an astounding 99.992 percent uptime, the service was intact and globally available 24/7/365 except for 42 minutes of partial service or web downtime across four minor incidents.

With our SaaS working at an astounding 99,992 percent uptime, the service was intact and globally available 24/7/365 except for 42 minutes...

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