Tag Archives: live chat

7 simple ways to connect to a remote computer

Posted on September 14, 2022 by Barbara Viskovic

If you use remote desktop software to connect to remote computers, then you probably know that one of the most important features is the simplicity of establishing the connection, especially when you are dealing with a non-technical client on the … Continue reading →

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The key performance metrics you should know about if you work in tech support

Posted on August 16, 2022 by Barbara Viskovic

It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the … Continue reading →

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We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.

Posted on July 14, 2022 by Barbara Viskovic

Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands … Continue reading →

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Arsys resolves 20% support requests with ISL Online

Posted on May 6, 2015 by islonlinesys

Arsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the … Continue reading →

Posted in corporate remote desktop, Integrations, isl online, ISL Pronto, IT support, live chat, remote desktop, remote desktop support, Remote support, Uncategorized, User story | Tagged , , , , , , , , | Leave a comment

The biggest upgrade for ISL Online’s on-premises Server License since 2005

Posted on September 15, 2014 by islonlinesys

For those of you who prefer on-premises remote desktop support software, ISL Online has the biggest backend change ready for you after 2005. The newest server application, ISL Conference Proxy 4.0, will enhance your user experience to a corporate-wise level. … Continue reading →

Posted in corporate remote desktop, ISL Conference Proxy, isl online, live chat, remote desktop, remote desktop support, Uncategorized | Tagged , , , , | Leave a comment

We’ve redesigned the ISL Online web experience with you in mind

Posted on June 13, 2014 by islonlinesys

We are proud to present the redesigned ISL Online website! The refreshed website follows the modern flat-design trends as it is not only attractive, easy to navigate and mobile-friendly, but it also has simplified content, and an overall aesthetic appeal. … Continue reading →

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How Effective Your Online Customer Service Really Is

Posted on January 17, 2014 by islonlinesys

In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading →

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ISL Online Showcasing at GITEX

Posted on October 22, 2013 by islonlinesys

For the fifth year in a row, ISL Online is exhibiting its Enterprise Remote Desktop solutions at Dubai’s GITEX Technology Week, the number 1 technology event in the MEASA region with 139,000+ ICT professionals from 144 countries. You are welcome … Continue reading →

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Do Your Customers Speak a Different Language? Choose Live Chat with Automated Translations

Posted on July 23, 2013 by islonlinesys

“¡hola”, “Pozdravljeni”, “你好” … How often do you have troubles understanding and assisting your international customers? While finding a local partner might be the best solution for high priority markets, offering a live chat customer service with high quality automated … Continue reading →

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Enjoying your cup of coffee?

Posted on August 26, 2011 by islonlinesys

I was in a dilemma this morning thinking what would be an appropriate welcome back post to all of us who have been enjoying summer holidays during the last hot weeks. Then I came across a post on Wired.com about … Continue reading →

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ISL Pronto Integration Tips and Tricks, part II

Posted on April 8, 2011 by islds

Arthur C. Clarke stated that any sufficiently advanced technology is indistinguishable from magic. One option is to leave it at that “magic level”, but if possible, it is always fun to learn how some magic tricks are performed, right?

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ISL Pronto Integration Tips and Tricks

Posted on February 18, 2011 by islds

Time for another post with short & sweet tricks that answer the questions about ISL Online (in this case ISL Pronto) you never knew you wanted to ask, but will be glad to know the answer! This is not one … Continue reading →

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