If you use remote desktop software to connect to remote computers, then you probably know that one of the most important features is the simplicity of establishing the connection, especially when you are dealing with a non-technical client on the other side. That’s why in this blog post we are going to show you not one, but seven simple ways to connect to any remote computer in just a few seconds.
It’s common knowledge that all major business decisions need to be backed up with numbers. Your help desk is no exception. A help desk key performance indicator, or KPI for short, is a metric you can use to evaluate the effectiveness of your customer support. Tracking the right service desk metrics allows you to identify weaknesses and strengths of your support and improve your business, as well as build customer loyalty.
Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands above all others in importance, and that is the cost per ticket (CPT).
Arsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the new live chat and remote desktop combo soon established itself as one of the best performing support channels within their contact centre. Today, it successfully resolves as many as 20% support tickets.
For those of you who prefer on-premises remote desktop support software, ISL Online has the biggest backend change ready for you after 2005. The newest server application, ISL Conference Proxy 4.0, will enhance your user experience to a corporate-wise level. We have added live monitoring, real-time and daily statistics, detailed reporting, compliance with corporate security devices such as F5, improved performance and much more enterprise-requested features.
How to upgrade your Server License with ISL Conference Proxy 4.0
Buy ESS (if it’s expired)
We are proud to present the redesigned ISL Online website! The refreshed website follows the modern flat-design trends as it is not only attractive, easy to navigate and mobile-friendly, but it also has simplified content, and an overall aesthetic appeal. So, finding relevant content or joining a new remote support session is now easier and is just a click, swipe or tap away.
In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making data-driven decisions on staffing, supervisory, and administrative goals requires powerful reporting. ISL Online has added more complex reports to their live chat customer service enabling users to do just that – gather the right information and act on it.
For the fifth year in a row, ISL Online is exhibiting its Enterprise Remote Desktop solutions at Dubai’s GITEX Technology Week, the number 1 technology event in the MEASA region with 139,000+ ICT professionals from 144 countries. You are welcome to find us in Hall#1 at Booth No.112.
“¡hola”, “Pozdravljeni”, “你好” … How often do you have troubles understanding and assisting your international customers? While finding a local partner might be the best solution for high priority markets, offering a live chat customer service with high quality automated translations might be the best alternative for other markets.
For the fourth year in a row, ISL Online has been exhibiting its Enterprise Remote Desktop solutions at Gitex 2012 in Dubai to 138,000+ ICT Professionals from 144 countries.
We have joint forces with our Authorized Partner, ABS MENA – the leading company in providing latest technology in the Information Technology field in Middle East and North Africa.
Some of the major corporations in the region have already awarded our long-term commitment to these markets and adopted our Enterprise Remote Desktop Software. For example, please take a look at the Bahrain Telecom’s website:
In the top-right corner you can see the iNet Live Chat, which is a customized version of our chat solution (ISL Pronto).
About Gitex
Launched in 1981, GITEX is the ICT business gateway to the Middle East, North Africa and South Asia Region. This year the Gitex Technology Week was held from 14 – 18 October 2012 at Dubai World Trade Center.
ISL Online (XLAB) and HCL (India’s Leading IT & Technology Company) are working together on an internet banking application with embedded ISL Online live chat and remote desktop.
I was in a dilemma this morning thinking what would be an appropriate welcome back post to all of us who have been enjoying summer holidays during the last hot weeks. Then I came across a post on Wired.com about Most Beautiful National Parks Seen From Space (sorry, needed to share that link still being under impression of recent travels) and it became crystal clear what exactly do we need during our next cup of coffee. Doubtlessly, that would not be some long and informative post you could choke on, let alone something of a software performance test, but something funny, interesting and easy to read.
Arthur C. Clarke stated that any sufficiently advanced technology is indistinguishable from magic. One option is to leave it at that “magic level”, but if possible, it is always fun to learn how some magic tricks are performed, right?
Time for another post with short & sweet tricks that answer the questions about ISL Online (in this case ISL Pronto) you never knew you wanted to ask, but will be glad to know the answer!
This is not one of those popular science books where they proudly state on the cover “not a single formula in here!” – sometimes code speaks louder than words plus it is handy for direct copy & paste. This does not mean that you need to be a JavaScript expert to continue reading – copy & paste approach with simple modifications will do for most cases, but it is always nice to know (at least approximately) what the code does before putting it into production environment 😉
Instant messaging (IM) is one of the fastest growing means of communication. It has sprouted like a weed adopting 50 million users in half the time the email needed to gather its first 50 million users. It seems instant messengers like ISL Pronto have also increasingly gained its popularity in the business sphere.
Is ISL Pronto worth a try? Let’s consider possibilities of how its live chat as an add-on to your website can improve your customer related services. Also, did you know that it can serve as a nice addition to ISL Light’s remote desktop features? And a free one, too.
Well, surely among the top ten. To tell you the truth, ISL stands for a completely different thing. It’s an abbrevation for the “Internet Services Layer”. If by any chance you expected something cool and ungeeky, you are reading a wrong blog. 🙂
Official ISL Online Blog 