Tag Archives: remote support

The importance of remote access software in the development of hybrid educational models

Due to the pandemic, educational institutions faced the challenge of maintaining continuity in their educational programmes and offering courses remotely. In this article, learn how Universidad Pontificia Bolivariana (UPB) used remote access software to help students access the university’s computer … Continue reading

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Can remote work prevent employee resignation?

Experts point out the economic trend of people leaving their jobs on a massive scale, especially since the onset of pandemics, a phenomenon known as the Great Resignation. After a long period of working from home, many people have decided … Continue reading

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We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it.

Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands … Continue reading

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How to choose the best remote support software for your business?

When thinking about your everyday business tools, you need to do your research and not settle for anything but the best. If you search the Internet for remote desktop software, you will find numerous solutions. But which one is the … Continue reading

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The History of Remote Work and How IT Remote Support Tools Can Help

Remote work has taken the world by storm and it shows no signs of slowing down. In any case, most organisations are finding it increasingly relevant to let their employees work from home. As the need to work from anywhere … Continue reading

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How important is professional remote support software during lockdown?

According to Matic Nartnik, system administrator at the University of Ljubljana, remote support software ISL Online “was a lifesaver during the Coronavirus lockdown.” When his team and all the university’s staff, professors and office workers had to switch to working … Continue reading

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5 ways to build team culture in a remote work environment

The coronavirus pandemic has brought unforeseen circumstances across various aspects of society. Among all others, also enterprises had to adapt to the new normal. To do their part in curbing the growing number of confirmed cases, organizations have resorted to … Continue reading

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Konica Minolta provides its channel sales partners with ISL Online remote desktop solution

Konica Minolta has been providing remote support to its direct customers for years. They solve 80% of all issues remotely with ISL Online. More than 70,000 remote sessions were held in 2019 alone. Based on this vast positive experience, Konica … Continue reading

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Get App names ISL Light the N°1 category leader for remote support

We are delighted to announce that Gartner’s GetApp ranked ISL Online as the number one leader in the Remote Support Software category. ISL Online earned the first place ahead of all other remote support providers as a result of the … Continue reading

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Updated ISL Light brings upgraded multi-monitor support and many other improvements

ISL Light provides a powerful remote support and remote access tool. With the latest release we have provided an improved multi-monitor support feature, which now allows you to see remote monitors in separate windows and easily toggle between them. Enhancements … Continue reading

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ISL Online ranked among top two in customer satisfaction for remote support software in the latest G2 review

ISL Online, the global provider of secure remote support and remote access software for professional use, has received the second-highest satisfaction score for remote support software based on verified user reviews sourced from the Europe region in the Winter 2020 … Continue reading

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ISL Online Named Leader in the 2019 G2 Report for Remote Support Software

ISL Online has been named a leader in the latest G2 comparison of the best remote support software. ISL Light remote desktop solution nailed a spot among Leaders based on receiving a high customer satisfaction score and having a large … Continue reading

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All you need to know to offer great remote support with ISL Online

If you’re a fresh ISL Online user, with a trial or a prepaid license, this one is for you. In this post, we’ll take a quick glance at ISL Light basics and pay attention to some of the useful features … Continue reading

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ISL Online Wins »Best Ease of Use« Badge from Capterra

We are proud to announce that ISL Online has been awarded the badge for Best Ease of Use 2019 in the remote support category from Capterra, the world’s leading software review platform. Capterra, a Gartner-owned platform, once a year synthesizes … Continue reading

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ISL Online Partners with Microsoft Japan and SB C&S to Provide Azure-Based Managed Private Cloud Solution for Remote Access to Ease the Adoption of Telework in Japan

ISL Online, in cooperation with their long-time business partner OceanBridge Co., Ltd., established a new partnership with Microsoft Japan and SB C&S (former SoftBank C&S) to offer their secure remote desktop and remote access services as a private cloud hosted … Continue reading

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How the end of CeBIT reminded us of the remote desktop technology beginnings?

No more CeBIT. Sounds strange, right? Well, actually it didn’t come as a surprise, we have all seen CeBIT fade away into a shadow of itself during the last ten years, but nevertheless, it’s not easy to grasp the idea … Continue reading

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ISL Online listed first in the PC Pro remote support software review

ISL Online has been listed as a leading product in the latest PC Pro review of remote support software, earning 5 out of 5 starts and receiving the “ITPro Editor’s Choice” badge.

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Visit ISL Online at SDI in Mexico and transform your tech support

(versión en español debajo) This is the third year in a row that ISL Online will showcase at the SDI Mexico on 20th September. It is a great opportunity to discuss the potential pitfalls in the support process and talk … Continue reading

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Remotely support Android TV with ISL Light app

Our latest ISL Light for Android release includes support for Android TV. This means you can remotely connect to an Android TV box with ISL Online remote desktop software, view the Android TV interface and make annotations to point out … Continue reading

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Mitsubishi Chemical Systems trusts ISL Online remote desktop to support 32,000 employees of Mitsubishi Chemical Holdings Group

Mitsubishi Chemical Systems (MCS) provides comprehensive IT technical services to about 100 companies of Mitsubishi Chemical Holdings Group (MCHG) located in Japan and in overseas countries of Asia-Pacific region. To promptly support 32,000 employees, they count on ISL Online remote … Continue reading

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