Tag Archives: remote support
How important is professional remote support software during lockdown?
According to Matic Nartnik, system administrator at the University of Ljubljana, remote support software ISL Online “was a lifesaver during the Coronavirus lockdown.” When his team and all the university’s staff, professors and office workers had to switch to working … Continue reading
5 ways to build team culture in a remote work environment
The coronavirus pandemic has brought unforeseen circumstances across various aspects of society. Among all others, also enterprises had to adapt to the new normal. To do their part in curbing the growing number of confirmed cases, organizations have resorted to … Continue reading
Posted in remote work
Tagged coronavirus, covid-19, guide, isl light, remote access, remote support, remote work, remote work software, security, team culture, work from home
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Konica Minolta provides its channel sales partners with ISL Online remote desktop solution
Konica Minolta has been providing remote support to its direct customers for years. They solve 80% of all issues remotely with ISL Online. More than 70,000 remote sessions were held in 2019 alone. Based on this vast positive experience, Konica … Continue reading
Posted in User story
Tagged case study, channel sales, customers feedback, customisation, integration, Konica Minolta, OEM, remote access, remote support
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Get App names ISL Light the N°1 category leader for remote support
We are delighted to announce that Gartner’s GetApp ranked ISL Online as the number one leader in the Remote Support Software category. ISL Online earned the first place ahead of all other remote support providers as a result of the … Continue reading
Updated ISL Light brings upgraded multi-monitor support and many other improvements
ISL Light provides a powerful remote support and remote access tool. With the latest release we have provided an improved multi-monitor support feature, which now allows you to see remote monitors in separate windows and easily toggle between them. Enhancements … Continue reading
Posted in ISL Light Release
Tagged features, ISL Light 4, multi-monitor, multi-window, New release, remote access, remote support
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All you need to know to offer great remote support with ISL Online
If you’re a fresh ISL Online user, with a trial or a prepaid license, this one is for you. In this post, we’ll take a quick glance at ISL Light basics and pay attention to some of the useful features … Continue reading
Posted in ISL Online Guide, Tips & Tricks
Tagged administrative mode, clipboard, computer management, computer sharing, customisation, download, download isl light, getting started, How to, Instructions, ISL Light 4, ISL Light guide, licensing, PPU, remote support, remote support software, teamwork, unattended remote access, write a review
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ISL Online Wins »Best Ease of Use« Badge from Capterra
We are proud to announce that ISL Online has been awarded the badge for Best Ease of Use 2019 in the remote support category from Capterra, the world’s leading software review platform. Capterra, a Gartner-owned platform, once a year synthesizes … Continue reading
Posted in Awards, Remote support
Tagged award, Capterra, customer service, ease of use, easy to use, gartner, references, remote desktop, remote support, reviews, user experience, user feedback, UX
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ISL Online Partners with Microsoft Japan and SB C&S to Provide Azure-Based Managed Private Cloud Solution for Remote Access to Ease the Adoption of Telework in Japan
ISL Online, in cooperation with their long-time business partner OceanBridge Co., Ltd., established a new partnership with Microsoft Japan and SB C&S (former SoftBank C&S) to offer their secure remote desktop and remote access services as a private cloud hosted … Continue reading
Posted in Business, japan
Tagged azure, business partnership, japan, managed private cloud, microsoft azure, microsoft japan, mpc, remote access, remote support, SB C&S, softbank C&S, telework
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How the end of CeBIT reminded us of the remote desktop technology beginnings?
No more CeBIT. Sounds strange, right? Well, actually it didn’t come as a surprise, we have all seen CeBIT fade away into a shadow of itself during the last ten years, but nevertheless, it’s not easy to grasp the idea … Continue reading
Posted in cebit, CeBIT Memories, trade show
Tagged cebit, cebit 2005, exhibition, history, isl light, netviewer, ntr global, remote desktop, remote support
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ISL Online listed first in the PC Pro remote support software review
ISL Online has been listed as a leading product in the latest PC Pro review of remote support software, earning 5 out of 5 starts and receiving the “ITPro Editor’s Choice” badge.
Visit ISL Online at SDI in Mexico and transform your tech support
(versión en español debajo) This is the third year in a row that ISL Online will showcase at the SDI Mexico on 20th September. It is a great opportunity to discuss the potential pitfalls in the support process and talk … Continue reading
Posted in ITC event, LATAM, Showcasing
Tagged business meetings, enterprise remote desktop, HD Latinoamerica, isl online, LATAM, mexico, mpc, references, remote support, SDI18MX, SDIMX, tradeshow
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Remotely support Android TV with ISL Light app
Our latest ISL Light for Android release includes support for Android TV. This means you can remotely connect to an Android TV box with ISL Online remote desktop software, view the Android TV interface and make annotations to point out … Continue reading
Posted in Android, New release
Tagged android, android app, android tv, ISL Light for Android, remote support, Remote support for Android TV
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Mitsubishi Chemical Systems trusts ISL Online remote desktop to support 32,000 employees of Mitsubishi Chemical Holdings Group
Mitsubishi Chemical Systems (MCS) provides comprehensive IT technical services to about 100 companies of Mitsubishi Chemical Holdings Group (MCHG) located in Japan and in overseas countries of Asia-Pacific region. To promptly support 32,000 employees, they count on ISL Online remote … Continue reading
Posted in User story
Tagged case study, corporate server license, customer story, helpdesk, history report, intranet, japan, japanese market, licensing, mitsubishi, mitsubishi chemical holdings group, mitsubishi chemical systems, remote desktop software, remote support, session report, user interview, vpn
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Singtel uses ISL Online software to offer efficient remote support in a low bandwidth environment to their clients at the sea
Singtel, the largest mobile network operator in Singapore, approached ISL Online after hearing a presentation of the remote desktop software their CEO gave on the stage at CommunicAsia event in Singapore. Their request was clear – they needed a snappier … Continue reading
Meet ISL Online in Singapore at ConnectTechAsia
ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, will exhibit its technology at ConnectTechAsia: the largest B2B ICT event in Asia-Pacific region. ISL Online will … Continue reading
ISL Online expands its business network in Japan and launches new remote desktop brands at Japan IT Week
ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, has launched a newly branded remote support and remote access software on the Japanese market. This is … Continue reading
Remotely support iPhone and iPad users via iOS screen sharing
We are proud to present the newest ISL Light for iOS which allows real-time screen sharing in iOS. You can now connect from your Windows, Mac or Linux computer to any iPhone or iPad running on iOS 11 and view … Continue reading
Posted in iOS, New release
Tagged iOS, ios app, ios screen sharing, ios support, ipad support, iphone support, isl light ios, mobile app, mobile device support, remote support
3 Comments
Grenline Pet: After years of frustration with remote access tools, we have finally found satisfaction with ISL Online
Greenline Pet is a three-year old software-as-a-service (SaaS) start-up that makes redeeming coupons and rebates on commonly-used pet medications easier. In the year that Greenline has been using ISL Online, they have achieved an impressive 98% success rate with virtual … Continue reading
Posted in User story
Tagged greenline pet, ISL Online benefits, remote access, remote desktop, remote support, success story, veterinary
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